In the United States a business must charge sales tax in states where they have a physical presence (a warehouse, store, administrative office, sales office, etc.). When buying direct from Harman or any of our subsidiaries, we are required by law to charge sales tax in the following states where we have a physical presence. All other states are not subject to sales tax.

California 

Connecticut 

Florida 

Georgia 

Kentucky 

Michigan 

Missouri 

New Jersey 

New York 

North Carolina 

Pennsylvania 

South Carolina 

South Dakota 

Tennessee 

Washington 

West Virginia 

Wisconsin

If the screen appears dark, try repositioning the Horizon 2 for the light sensor to work to the fullest. In some positions, the Horizon 2 cannot effectively detect the ambient light level in the room. 

As default the line output is set to Fixed. You can change it to variable in the advanced settings.

1. Connect the first Partyboost speaker with your phone and keep music playing (for best results play music on this speaker for more than 20 seconds before proceeding with the next steps).

2. Press the Partyboost button on the first speaker.
3. Turn on the second speaker that you want to connect in Partyboost mode.
4. Now press the Partyboost button on the second speaker.
5. After a few seconds, both Partyboost speakers should connect and play together.
It can take a few seconds after music is started before sound will be heard from both speakers.
This is also the process for connecting more than two speakers in Party mode, simply turn on the other compatible speakers and press the Partyboost buttons.

1. Turn on both speakers.
2. Connect your device to one of the two speakers via Bluetooth.

3. Start streaming music to that speaker (for best results play music on this speaker for more than 20 seconds before proceeding with the next steps).
4. Open the JBL Portable app.
5. Allow the app to detect the single speaker playing music.
6. Once detected, press the Connect/Partyboost button on both speakers.

7. Allow the app to identify both speakers.
8. Click the Partyboost button, you will see the option for Party or Stereo, select Stereo.

Please note: Stereo Mode can only be enabled when 2 of the same speaker model are used.
For example, you will not be able to achieve Stereo Mode with a Flip 5 and Flip 6, only Party Mode.
Also, it is not possible to pair speaker models with Connect and Connect+ together, or pair to speaker models with Partyboost.

1. Power on your Harman Kardon Citation speaker.
2. Verify that you are connected to the right Wi-Fi network on your smartphone.
3. Enable Bluetooth
4. Enable Location services
5. Open your Google Home app
   1. Make sure you have permitted the Google Home app to view your location.
6. First option Tap Add Set up device Set up new devices in your home
7. Second  option Tap X device found Select Home location
8. Follow the instruction on screen to add your new Harman Kardon Citation speaker.

 

Still not sure how to connect, then watch this video below:

1. Power on your Harman Kardon Citation speaker.
2. Verify that you are connected to the right Wi-Fi network on your smartphone.
3. Open your Google Home app .
4. Enable Bluetooth
5. First option Tap Add Set up device Set up new devices in your home
6. Second  option Tap X device found Select Home location
7. Follow the instruction on screen to add your new Harman Kardon Citation speaker.

Still not sure how to connect, then watch this video below:

 

Shipping & Delivery Information

We offer FREE ground shipping every day on all orders. We also offer prioritized shipping options to make sure your items arrive when you need them. To learn more, please click on this link:

https://www.jbl.com/shipping.html
 

Shipping & Delivery Information
 
We offer FREE ground shipping every day and FREE 2nd Air on orders including portable speaker. We also have holiday shipping options to make sure your items arrive when you need them. To learn more, please click on this link:

https://www.akg.com/shipping.html

Shipping & Delivery Information
 
We offer FREE ground shipping every day and FREE 2nd Air on orders including portable speaker. We also have holiday shipping options to make sure your items arrive when you need them. To learn more, please click on this link:

https://www.infinityspeakers.com/shipping.html

No, connect your AURA to your home network (see QSG) once your AURA is connected and your device is on the same network. Simply open Spotify Premium, and a small speaker icon will be visible inside the app.

This is a matter of personal preferences. Noise Cancellation will lower ambient noise, meaning that you will be able to hear your music clearly, almost without any disturbance from outside noise. Without NC, this is a normal headphone, where outside noise is not reduced. You can even use the N60 as a pure noise reduction headset, without music.

An optical connection will assure better audio performance and will accept Dolby Digital audio from an HDTV. However, there are times when TV apps may not transmit audio through the digital optical output on the TV. In cases such as these, it would be necessary to use the analog AUX connection.

An optical connection will assure better audio performance and will support Dolby Digital audio from an HDTV.

The JBL TOUR range helps you create an ideal world where you can entirely focus on your tasks.
With the JBL Tour One and Tour Pro+ TWS, you can get silent moments with SilentNow. Noise Cancelling is activated without Bluetooth, just by pressing a dedicated button on the headphones (or tapping the earbud) or controlling via the My JBL Headphones app. It also helps you save battery time.
Or get help in waking up with My Alarm, which allows sleep and wake times to be set and is controlled ​via the My JBL Headphones app. You can set a sleep and wake timer to gradually lower the volume of the headphones for sleep, switch into SilentNow mode for a specific amount of time and then wake you up at a specified time.

 

The SilentNow feature allows you to activate Noise Cancelling without using Bluetooth, i.e. simply turning on ANC without playing music. A useful feature if you just want to enjoy a quiet moment or would like to rest on a long-haul flight.
 

You can have your own Karaoke party with your JBL Partybox. Simply connect your Microphone (only included with the Partybox On The Go) and connect your mobile device over Bluetooth, then start playing music and sing along, it is that simple!

The Horizon 2 does not have sleep mode functionality.

By optimizing Bluetooth settings via the app, you can get optimized audio in different scenarios like either listening to music or watching videos.
Select between “Normal” to optimize and stabilize the connection even in the busiest areas, “Music mode” to enjoy the best sound quality for music, and “Video mode” to get the best lip-syncing when watching or gaming.

 

Due to Amazon Alexa's registration security, when you try to set up Amazon Alexa in the SmartThings app, it will automatically generate a "Enter code" pop-up on the "Register Your Device" screen. You can ignore this and just press "Continue" to proceed. You do not need to enter a code.

If you cannot stream music via AirPlay on your AirPlay compatible device, proceed with the following steps: 

1. Open the SmartThings app
2. Go to device's page in SmartThings app.
3. Select "Third Party Services".
4. Select "AirPlay".
5. Select "Reset AirPlay".

 

Please note that this is a universal remote, which will work with most Android OS phones. However, if some functions do not work, we advise you to contact the phone manufacturer.

Please check that you have connected your android phone with JBL DRG before. Power off your Android phone and press the JBL DRG BT button to connect to another smartphone. If this is the case, please wait 3 minutes for JBL DRG to setup the Bluetooth connection with a new smartphone. This is because some android phones can’t send a “Disconnect” BT command to JBL DRG during power off, so JBL DRG need to wait until the Link is lost.

Never remove a USB stick while the BDS is playing files from it. If the system freezes, switch the BDS unit OFF and then ON with the switch on the back panel to reset.

"In certain network conditions, your speaker may not be visible from your streaming app. You can still use voice control to start & control playback. If you wish to use your phone app to control playback, please power cycle your Citation speaker and your phone."

Try another HDMI cable, and make sure that it is a high-speed version. This solution usually solves the problem, which is caused by insufficient cable bandwith.

If you experience any sound distortion after immersing your speaker in water, simply shake the speaker to get rid of any excess moisture and allow the speaker to completely dry. Once dry, the sound quality should return to normal.

Switch the Soundgear ON. (If this is not possible, reset cannot be performed.)
Press and hold Volume + and Volume - simultaneously for longer than five seconds.
Soundgear switches OFF, and is now reset to factory settings.

SOUNDGEAR SENSE

Software Update Release Notes

------------------------------------------------------------------------

Version:  V 2.9.0

Release Date: April 1, 2025

Release Media: OTA (over the air) Update through JBL Headphone App

 

What’s New

1. Add support for Google Find My Device

------------------------------------------------------------------------

Version:  V 2.3.0

Release Date: May 14, 2024

Release Media: OTA (over the air) Update through JBL Headphone App

 

What’s New

1. JBL Headphone app stability improvement

------------------------------------------------------------------------

Version:  V 2.2.0

Release Date: Decemeber 14, 2023

Release Media: OTA (over the air) Update through JBL Headphone App

 

What’s New

1. Add Google Audio Switch support
2. Update Bluetooth name to 'JBL Soundgear Sense'
3. Stability and performance improvement

If your SmartThings compatible speaker is not found during the setup process, try the following steps:

1. Ensure that your phone/tablet with the SmartThings app is less than 10m/33ft from the speaker during initial set-up.
2. Make sure your speaker is plugged into power and the LED display lights up.
   1. If the LED display is not turning on, reset the product to its factory settings.
   2. Once reset, try setting the speaker up again.
3. Power cycle your speaker. Restarting your speaker will often help resolve the issue with products not showing up during the setup. 
4. Unplug the power cord.
5. Wait for about 10 seconds.
6. Reconnect the power cord and make sure that the speaker is powering up.
7. Temporarily relocate your product by moving the speaker closer to your router.
   1. If your speaker is able to connect in this new location, the original location may be too far from the router to maintain a stable connection.
8. Use a different mobile device.
9. If the error persists, try using a different device that has the SmartThings app installed and is connected to your speaker.

 

This product features an echo-cancelling speaker phone for calls and meetings. 

For the Club 950NC and 700BT, a dedicated button on the right ear-cup (*) for Bass Boost – gives the user the option to give an extra boost to their listening experience. Power surges from equipment (such as a panel/mixer) which would blow out a standard headphone could be experienced while playing at high power. Specially designed driver coil and magnet give a higher resistance to power surges. The maximum input power for CLUB 700BT is 1000 mW, for CLUB 950NC is 2000 mW and CLUB ONE is 3500 mW accordingly.

 

If the earbuds go into standby mode and turn off, you can still use them without putting them back into the charging case. 
You can reactivate the headphones by pressing or touching the outside earbud itself.
Please note: They will be automatically powered off after 30 minutes of being in standby mode if they disconnect from Bluetooth. To reconnect, you will need to put the earbuds back in the charging case and take them off again. 

It is possible to change the standby mode time with your headphones. To do this, go into the My JBL Headphones app and choose the Standby Time via Auto-off function. You can adjust the time to 15min, 1hr, etc., or you can choose “Never” if you want to keep the earbuds turn on at all times. Once you set the Auto-off, the earbuds will work according to the setting whether they connect to Bluetooth or disconnect.
 

Our LINK BAR supports 4K material and contents these different ways.

1. HDMI INPUT Supports 4K
2. Chromecast streaming in 4K.
3. 4K Material through the Android TV System.

You can watch your favorite 4K material in many different ways and enjoy!

ST60 Software Revival Guide

Reason	Revival method for ST60 if a problem exists after a stalled software update
Symptoms	Unit will display “NET UPDATING” on the front panel display and will not complete startup
Parts required	1) a USB stick, 2) a computer for transferring files to the USB stick, 3) unit software detailed in this guide

                             

1. Download the software bundle by clicking here . You will download a zipped folder called “ST60 v1542 Reflash Bundle.zip”
2. Unzip/extract this folder (some computers will do this automatically). Inside the folder you will find 2 more folders named “Step 1 V1201 V0.72” and “Step 2 V1542 V0.72”
3. Double click on the “Step 1 V1206 V0.72” folder. Inside you will find a file named “image.swu”
4. Copy this image.swu file to a blank USB memory stick.
   • NOTE! The file MUST be called image.swu. If you copy the file to a location where there is already a file called image.swu your computer may rename the file automatically (for instance as “image.swu (1)”. Please double check that the file is called “image.swu” when on the memory stick.
5. Power off the ST60 from the circular front panel power button on the right hand side.
6. Insert the USB memory stick into the rear of the unit.
7. Depress the service switch and continue to keep it depressed.
8. Power the unit on whilst keeping the service button depressed.
9. Keep the service button depressed for at least 30 seconds after power on.
10. Release the service button.
11. Leave the unit for at least 30 minutes to update.
12. Perform a NET reset (MENU > SYSTEM SETTINGS > NET RESET).
13. Perform a SYSTEM reset (MENU > SYSTEM SETTINGS > SYSTEM RESET).
14. Functionality should now be revived. To update to the most current software version repeat points 3-13 above but using “Step 2 V1542 V0.72” at point 3.                    

SA30 Software Revival Guide

Reason	Revival method for SA30 if a problem exists after a stalled software update
Symptoms	Unit will display “NET UPDATING” on the front panel display and will not complete startup
Parts required	1) a USB stick, 2) a computer for transferring files to the USB stick, 3) unit software detailed in this guide

                               

1. Download the software bundle by clicking here . You will download a zipped folder called “SA30 v1542 Reflash Bundle.zip”
2. Unzip/extract this folder (some computers will do this automatically). Inside the folder you will find 2 more folders named “Step 1 V1206 V1.72” and “Step 2 V1542 V1.72”
3. Double click on the “Step 1 V1206 V1.72” folder. Inside you will find a file named “image.swu”
4. Copy this image.swu file to a blank USB memory stick.
   • NOTE! The file MUST be called image.swu. If you copy the file to a location where there is already a file called image.swu your computer may rename the file automatically (for instance as “image.swu (1)”. Please double check that the file is called “image.swu” when on the memory stick.
5. Power off the SA30 from the circular front panel power button on the right hand side.
6. Insert the USB memory stick into the rear of the unit.
7. Depress the service switch and continue to keep it depressed.
8. Power the unit on whilst keeping the service button depressed.
9. Keep the service button depressed for at least 30 seconds after power on.
10. Release the service button.
11. Leave the unit for at least 30 minutes to update.
12. Perform a NET reset (MENU > SYSTEM SETTINGS > NET RESET).
13. Perform a SYSTEM reset (MENU > SYSTEM SETTINGS > SYSTEM RESET).
14. Functionality should now be revived. To update to the most current software version repeat points 3-13 above but using “Step 2 V1542 V1.72” at point 3.

 

Solo Uno Software Revival Guide

Reason	Revival method for Solo Uno if a problem exists after a stalled software update
Symptoms	Unit will likely have a solid blue network light and flashing orange status light and will not be available for streaming
Parts required	1) a USB stick, 2) a computer for transferring files to the USB stick, 3) unit software detailed in this guide

                               

1. Download the software bundle by clicking here . You will download a zipped folder called “Solo Uno v1542 Reflash Bundle.zip”
2. Unzip/extract this folder (some computers will do this automatically). Inside the folder you will find 2 more folders named “Step 1 V1206 V1.10” and “Step 2 V1542 V1.72”
3. Double click on the “Step 1 V1206 V1.10” folder. Inside you will find a file named “image.swu”
4. Copy this image.swu file to a blank USB memory stick.
   • NOTE! The file MUST be called image.swu. If you copy the file to a location where there is already a file called image.swu your computer may rename the file automatically (for instance as “image.swu (1)”. Please double check that the file is called “image.swu” when on the memory stick.
5. Power off the Solo Uno from the circular front panel power button.
6. Insert the USB memory stick into the rear of the unit.
7. Depress the service switch and continue to keep it depressed.
8. Power the unit on whilst keeping the service button depressed.
9. Keep the service button depressed for at least 30 seconds after power on.
10. Release the service button.
11. Leave the unit for at least 30 minutes to update.
12. Functionality should now be revived. To update to the most current software version repeat points 3-11 above but using “Step 2 V1542 V1.10” at point 3.

 

SA750 Software Revival Guide

Reason	Revival method for SA750 if a problem exists after a stalled software update
Symptoms	Unit will display “NET UPDATING” on the front panel display and will not complete startup
Parts required	1) a USB stick, 2) a computer for transferring files to the USB stick, 3) unit software detailed in this guide

                             

1. Download the software bundle by clicking here . You will download a zipped folder called “SA750 v1542 Reflash Bundle.zip”
2. Unzip/extract this folder (some computers will do this automatically). Inside the folder you will find 2 more folders named “Step 1 V1206 V1.72” and “Step 2 V1542 V1.72”
3. Double click on the “Step 1 V1206 V1.72” folder. Inside you will find a file named “image.swu”
4. Copy this image.swu file to a blank USB memory stick.
   • NOTE! The file MUST be called image.swu. If you copy the file to a location where there is already a file called image.swu your computer may rename the file automatically (for instance as “image.swu (1)”. Please double check that the file is called “image.swu” when on the memory stick.
5. Power off the SA750 from the hard power switch on the rear of the unit immediately above the mains inlet socket.
6. Insert the USB memory stick into the rear of the unit.
7. Depress the recessed service switch (above the CD input connector sockets) and continue to keep it depressed.
8. Power the unit on whilst keeping the service button depressed.
9. Keep the service button depressed for at least 30 seconds after power on.
10. Release the service button.
11. Leave the unit for at least 30 minutes to update.
12. Perform a NET reset (MENU > SYSTEM SETTINGS > NET RESET).
13. Perform a SYSTEM reset (MENU > SYSTEM SETTINGS > SYSTEM RESET).
14. Functionality should now be revived. To update to the most current software version repeat points 3-13 above but using “Step 2 V1542 V1.72” at point 3.     

 

The JBL Quantum 300 headset is compatible with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR.
You can also use the included USB dongle on PC, PlayStation and Mac.

The JBL Quantum 400 headset is compatible via 3.5mm jack with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR.
You can use the USB connection with PC, PS4, Nintendo Switch, and Mac.

This device supports both FAT16 and FAT32 USB formats.

Yes. InfinityLab charger is designed with surge protection to keep your devices safe.

After installing the JBL QuantumENGINE, and audio outputs are correctly set up, there is no output from; Center and Surround channels. You can run the Channel ID (7.1) test to confirm.
 In JBL QuantumENGINE, go to the Spatial Sound tab, press the “Channel Setup” just below the “Channel ID” test.
2. Right click the Quantum Game-speaker output and select “Properties”.
3. Make sure that box is checked at “Enable Audio Enhancements”

 

Harman Kardon Radiance 2400 can decode Dolby Audio and DTS.

Dolby Atmos is not supported, but will be rendered as Dolby Audio.
Dolby Digital 5.1 and DTS Surround (2.0 and 5.1) is supported, but will be downmixed to 2.1/2.0.
DTS Master Audio is not supported.

This unit is IPX4 rated, which means that it is sweatproof (suitable for working out) and can withstand water splashes from any direction. However, the unit is not waterproof and should never be submerged in water.

To switch from using AirPlay or Chromecast to Bluetooth, proceed with the following:
If this is your first time connecting the speaker via Bluetooth to your source device:

1. Press the Bluetooth button on your speaker. You should notice the button will begin flashing blue.
2. On your Bluetooth enabled source device, go to your settings
3. Make sure Bluetooth is turned on
4. Select your speaker from the list of available devices
5. Your speaker will change from flashing blue to a solid blue color once the speaker has been successfully paired.

If you have previously connected your source device to the speaker via Bluetooth:

1. Switch to Bluetooth input on the speaker by pressing the Bluetooth button.
2. Go to the settings of your source device
3. Make sure Bluetooth is enabled
4. Make sure your speaker shows as connected.
   1. If your speaker does not show that it is connected, click on the speaker from the list of devices
   2. If the speaker fails to connect after the previous step, you may need to select "forget this device" and proceed with the steps listed above.
5. Play music from the music streaming app via Bluetooth.

Switching to a new Wi-Fi network

1. Make sure your mobile device is connected to the same Wireless Network as your speaker.
2. Open your Google Home app 
3. Go to Settings 
4. Tap on Wi-FI Forget Network
   1. The current configuration is now forgotten.
5. In your Google Home app, you are forced back to the "Home Screen" and need to setup the device again.
6. Tap on
7. Find Add   Set up device Set up new devices in your home
8. Follow the instructions given to add the speaker to your Wi-Fi network.

Lost connection or changed settings

1. Open the Google Home app
2. On the home screen, tap on AddSet up device Set up new devices in your home
3. Follow the instruction provided.
   1. Remember that your current room name is the same as before, as well as other settings made for the speaker. You are only switching to a new Wi-Fi.
4. In addition, you can click on Discovery in the bottom menu of the Google Home app.
5. Tap on the Setup The Card information would show your old speaker name.  However, you can continue setting up the device following the instructions.

 

 

To power on the headphones, place one of the headphones inside your ear and press and hold the center button on the inline mic. You should hear the audio chime and a blue blinking light should appear at the top of the inline mic. If this is your first time connecting to a device, it should immediately go into pairing mode. The device should recognize the T110BT headphone. Once you select that option, you will hear the confirmation tone. If you are trying to connect to a different device, turn the headphones on and press and hold for 3-5 seconds for the headphones to start searching for a different device. The headphones should appear on your discoverable devices within a few seconds. You should hear the audible tone and then the confirmation chime once it is connected. You will see the Bluetooth light alternate between red and blue when it is in pairing mode and then to a slow blinking LED blue light once it is connected to your device.

With TalkThru Technology, music is lowered and speech is amplified so you can easily have quick chats. AmbientAware delivers a more immersive music experience while increasing ambient sounds, providing the safety of hearing your surroundings. You can control them via the buttons on the ear cup and with the My JBL Headphones app

To activate TalkThru Technology, press the LEFT ear for a short press for 1 Second which allows you to clearly hear others for quick conversations without removing headphons. Music volume level should lower when TalkThru is engaged. Press again for 1 second to turn off Talk Thru.

The amber LED lights indicate that the microphone is muted and the Google Assistant will not react to any voice keywords until the microphone is unmuted.

The amber LED lights indicate that you have muted the microphone and the Google Assistant. The JBL LINK will not react to any voice keywords unless you unmute the microphone.

Yes, the app only works when the headphone is powered ON and paired to a source device that has the app available.

If the audio is not centered to your monitor, then you can re-center your headset by doing the following: 1. Position yourself in front of your monitor. 2. Press the re-centering button on the side of your headset (button that looks like a circle) 3. The head-tracking sensor will start the automatic calibration.

InfinityLab 5,000 power bank is 18.65Wh, and 10,000 power bank is 38.5 Wh.
For all versions available (Lightning, USB-C and Wireless).

To clean your LINK BAR, use a soft dry Microcloth to remove dust and dirt.
We wouldn't recommend using any alcohol as it may harm the product.

It is true that some Bluetooth products have a very loud BT acknowledgment tones. We are sorry, but the level of such tones cannot be changed, and no software solutions will appear.

The InfinityLab power bank support Power Delivery 3.0 to provide you with a fast charging experience. 

The InfinityLab power bank should work with most devices and we have provided a list of normal devices on each model’s product page.