How To
How To
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If you suspect a printing error, please contact our Customer Support team. We will ask you take a photo of your Personalized Product. Then we can compare this to the confirmed order image. If the issue is verified, we will provide further instructions to have your Personalized Product re-printed.Was this helpful? Thank you for your feedback!
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If you experience a problem with setup using an Android 7.0 or higher device, please perform the following steps: First, force stop the HK Controller app from running in background. Second, go to your phone or tablet Wi-Fi settings, find the Omni speaker setup Wi-Fi network, and select “Forget Network”.Third, reopen the HK Controller app and begin the setup process again. After performing these steps, you will be able to complete the setup process for your speakers.Was this helpful? Thank you for your feedback!
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The ergonomics of yurbuds sport earphones are indeed different and it is that unique design that creates the TwistLock™ and the guarantee that they will not fall out nor hurt. Our development team studied the human ear, and, as athletes, we know the demands on sport earphones. The results of that research are yurbuds. We encourage you to explore the various offerings on jbl.com.Was this helpful? Thank you for your feedback!
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Move the sub closer to the SOUNDBAR for testing and see if the signal picks up. 1: Turn off any wireless routers or devices that run on 2.4ghz signals, such baby monitors, cordless phones, etc. and test to see if the subwoofer connects. 2: Test with a movie or music with a lot of action scenes or bass. If it's just dialogue, you may not hear the subwoofer.Was this helpful? Thank you for your feedback!
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Yes, by using the manual setup procedure it is possible to increase the signal volume level to the subwoofer, while reducing the level on the subwoofer itself. The reason it switches off is that the standby sensing circuit cannot sense music when the level is very low. By increasing the volume to the subwoofer and reducing its output on the sub itself, the signal sensing circuit has a better chance of recognizing an incoming signal, preventing the sub from switching off.Was this helpful? Thank you for your feedback!
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When you press the power button you will hear a “door locked” tone. This means the top capacitive touch buttons have been locked. At this point you cannot trigger them. With another short press of the power button, you will hear a “door unlocked” tone, which means the top capacitive touch buttons have been unlocked.Was this helpful? Thank you for your feedback!
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If your volume level is quiet, make sure that the TalkThru is not activated on your headphones. In order to deactivate or activate TalkThru, quickly press the ANC button located at the top of the LEFT ear cup. You will hear an audible voice stating, TalkThru On when activated, and 'ANC On' when deactivated.Was this helpful? Thank you for your feedback!
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The InifilityLab power bank is Qi-certified for a maximum of 10W of Qi wireless charging.
Your device should support Qi charging, and the actual wireless charging speed may vary depending on the device.
For example, iPhone 11 Pro supports Max 7.5W Qi charging, and Samsung Galaxy S21 supports Max 15W QI charging.
Check your device details to know how much power it can receive.Was this helpful? Thank you for your feedback! -
There is a firmware update for the Tour One headphones, release notes below.
What’s New:
1. Optimize ANC performance at mid-range around 1kHz.
2. Optimize a few minor pop noises.
3. Fixed a few minor SW bugs.
4. Optimize the UI behavior.Was this helpful? Thank you for your feedback! -
TOUR ONE M2
Software Update Release Notes
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Version: 5.6.0
Release Date: November 29th, 2024
What’s New
- Add Auracast support
- Stability and performance improvements
Was this helpful? Thank you for your feedback! -
TOUR PRO 2
Software Update Release Notes
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Version: 6.2.0 (earbuds)
Release Date: February 25th, 2025
Release Media: OTA (over the air) Automatic Update through JBL Headphone App
What’s New
- Add Auracast support
- Stability and performance improvement
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Version: 5.7.0 (earbuds)
Release Date: June 3, 2024
Release Media: OTA (over the air) Automatic Update through JBL Headphone App
What’s New
- Add support for Google Find My Device
- Find My Device for your headphones can be enabled through the Google Find My Device app, which is available on the Google Play Store
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Version: 1.5.9 (charging case)
Release Date: February 22, 2024
Release Media: OTA (over the air) Automatic Update through JBL Headphone App
What’s New
- Resolve charging case time display error when iPhone country is set to Thai
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Version: 1.5.7 (charging case)
Release Date: December 15, 2023
Release Media: OTA (over the air) Automatic Update through JBL Headphone App
What’s New
- Performance improvement
Was this helpful? Thank you for your feedback! -
TOUR PRO 3
Software Update Release Notes
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Version: 4.9.2 (earbuds)
Release Date: April 21st, 2025
Release Media: OTA (over the air) Automatic Update through JBL Headphone App
What’s New
- Fixed bug in custom EQ feature
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Version: 4.7.0 (earbuds)
Release Date: February 24th, 2025
Release Media: OTA (over the air) Automatic Update through JBL Headphone App
What’s New
- Improved Auracast performance for better range and stability with fewer audio drop outs
- Reduced voice prompt volume from 10 to 8
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Version: 4.4.0 (earbuds) ; 4.6.0 (charging case)
Release Date: February 17th, 2025
Release Media: OTA (over the air) Automatic Update through JBL Headphone App
What’s New
- Improved Auracast performance
- Improved Ambient Aware & Talk Thru performance
- Improved call performance
- Performance improvements
Was this helpful? Thank you for your feedback!
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