How To

Support Overview / How To

How To

1867 results
  • Unit does not power up when power button is pressed?
    Press and hold the power button for 3-5 seconds, it will power on/off the TRIP. Short press on the power button will lock and unlock top capacities touch buttons on the TRIP. Be sure to hold the button for 3-5 seconds to ensure you are powering on/off and not controlling the touch buttons.
  • Upgrading the software on your PartyBoost or Connect+ Speaker

    Software updates for your speaker can be done using the JBL Portable app.
    Download it from the Apple App store and Google Play store.
    If there is an available update, look for the small red dot above the gear icon and follow the download instructions (see image below).
    If you have an issue with your device it is always worth checking if there is a Software update available and performing the installation if there is.

  • USB connection with Quantum Duo and headphones
    Please avoid the use of USB splitters and extenders built into screens etc. Dropouts in sound and lack of signal from the microphone in headsets may be the result. If possible, always connect directly to the computer, or use a single extension cord.
  • Using a wireless subwoofer
    It is possible to connect a wireless Citation Sub or Sub S to the Citation Amp.
  • Using Chromecast with my SmartThings compatible speaker

    To use Chromecast on a SmartThings compatible speaker, proceed with the following steps:

    1. Go to the speaker's page in the SmartThings app.
    2. Go to "Third Party Services".
    3. Tap "Chromecast built-in".
    4. Tap "enable".
    5. Open a Chromecast enabled app on your smartphone or tablet.
    6. Play music.
    7. Press the Chromecast icon.
    8. Select the Chromecast compatible speaker.
  • Using HDMI, Optical and Coaxial digital inputs
    The TV input is a single audio input with different options for connectors. If an HDMI cable is connected, then it will always be prioritized. Optical and coaxial digital will be prioritized by first signal present (Be aware, that some optical outputs will register as signal always)
    It is not possible to change between the digital inputs for TV source via the remote control. 
  • Using InfinityLAB Charger outdoor or in wet environment
    The InfinityLAB charger is not designed for wet environment.
    It is not waterproof, if it gets wet, there's a chance for short-circuit, which can cause damage to other electronics that you plug into them.
    Ensure that you keep your charger always dry.
  • Using InfinityLab Power bank as a carry-on item during flights
    Normally, batteries under 100Wh (Watt-hour) can be carried on the plane during flights.
    InfinityLab 5.000 power bank is 18.65Wh (Watt-hour), and the 10.000 power bank is 38.5Wh (Watt-hour), which should be allowed as a carry-on item.

    We advise you to consult the flight company if you are in doubt before using it as a carry-on item.
     
  • Using InfinityLab power bank under cold environments
    The InfinityLab power bank will have lower charging efficiency under cold or freezing environments (below 5 degrees Celcius). Therefore, you will feel it’s charging slowly.

    However, when you return to normal temperature (below 35 degrees Celsius), the InfinityLab power bank’s charging efficiency will be back to normal.
  • Using my receiver, the picture on my TV is slightly out of sync with the audio. What's wrong?
    This receiver has a feature called "A/V Sync Delay" that allows you to manually set dissimilar video and audio synchronization that may occur with certain types of Plasma and HDTV's. The instruction for this setting can be found in your owner's manual in the section "Delay Adjustments" or "Delay Settings".
  • Using other exchangeable plugs for your InfinityLAB charger
    No, you should only use the InfinityLAB US, UK and EU swappable plugs included in the packaging box.
  • Using other USB Cables with our InfinityLab devices
    Yes, you can charge your devices with common USB-A and USB-C cables.
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