How To

Support Overview / How To

How To

1869 results
  • What does the + indicate?
    The product + indicates splashproof.
  • What does the Audio Feedback button do?
    Audio feedback turns on tones that let you know that something is happening on the product. When Audio feedback is ON, you will hear tones for:
    • Bluetooth Pairing.
    • SoundShift on/off.
    • JBL Connect Pairing Mode (Boost TV only)
  • What does the Audio Sync function do?
    Sometimes, when the soundbar is connected to a digital TV, the audio may not synchronize with the video. If the video is behind the audio, adjust the audio delay time to match the video.
    You can set the audio delay time between 0 msec and 250 msec.
    Note: The audio delay time you specify may not be exact, depending on the played content.
    The audio sync function will not resolve instances where the video is ahead of the audio.
  • What does the LED light show during charging?
    During charging, the LED lights red constantly. When it is fully charged, the LED goes out. No light.
  • What does the LED show when charging is complete?
    There is a constant red light in the LED while charging takes place. When charging is complete, the diode goes dark.
  • What does the Moment button do?
    It is a personalization feature that allows you to customize your favorite music track, auto-off timing, and music volume.
    Once set up, you can directly access it through the remote control or within the JBL ONE App.
  • What does the Sound Calibration function do?
    The calibration sound setup process ensures the soundbar delivers the best 3D surround effects for any interior and room layout.
  • What does the Sound Feedback button on the HK SB20 remote control do ?
    The sound feedback is the tone you hear when you send a command to the soundbar. This confirmation tone can be switched off, if you do not want it to be heard.
  • What does the three Wi-Fi bars indicate?
    The Wi-Fi indicator shows the signal strength between your speaker and Wi-Fi router. 3 bars = perfect signal 2 bars = good signal 1 bar = low/poor signal (which might cause dropouts or other issues)
  • WHAT DO I DO IF I AM HAVING TROUBLE PAIRING MY NO5909 HEADPHONE TO MY DEVICE?
    If the headphones and source device do not pair:
    1. Make sure the headphones are NOT connected to the charger. Cycle power switch OFF and ON.
    2. Turn Bluetooth® OFF, then ON again on the source device.
    3. Turn OFF Bluetooth® feature on any other device that is paired with the headphones.
    4. Press and Hold the ON/OFF button for >5 seconds until white status light pulses.
    5. Make sure “No 5909" is selected in the Bluetooth® source device list.
     
  • What do I need to create a 5.1 wireless surround system with my OMNI BAR+?
    All products must be on Wi-Fi 5GHz network, and you need two additional OMNI+ speakers of the same model (2 x OMNI 20+ for example) to create 5.1 wireless surround sound.
  • What do the battery LED's mean on my JBL LINK 10 and LINK 20?
    The battery LED's show how much the battery is charged on your LINK 10 or LINK 20 speaker.
  • What do the buttons do on the Vi Personal Trainer?
    (+) Button A short press will increase the volume. A long press will skip to the next track. (-) Button A short press will decrease the volume. A long press will skip back a track. Middle (Multifunction Button) A short press will play/pause music or answer/end calls. A long press on the middle button will turn the device on/off.
  • What do the LED colors mean?
    Here is a list of what the LED lights mean.
    • Light OFF: Power OFF, no charger connected, OR charger connected, fully charged.
    • RED light ON: Power OFF, charger connected and charging.
    • BLUE light flashing: Power ON, no Bluetooth connected.
    • Constant BLUE light: Power ON, connected to Bluetooth device.
    • RED/BLUE light flashing: Power ON, in pairing mode.
    • RED light flashing: Power ON, low battery.
  • What do the LED indicators show?
    Power button, no light: Product is OFF. Power button, constant light: Product is ON. Power button: constant white, when no Bluetooth device connected. Power button, flashing blue in Bluetooth pairing mode. Power button, constant blue light: Bluetooth connected. Battery indicator LEDs: Five LEDs show battery level. When charging, the blinking LED shows how far charging has progressed. When fully charged, the LED lights will turn off. JBL Connect button flashes white in connection mode. When connected: constant light.
  • What do the leds indicate on my JBL Boombox?
    Power button, no light: Product is OFF. Power button, constant light: Product is ON. Power button: constant white, when no Bluetooth device connected. Power button, flashing blue in Bluetooth pairing mode. Power button, constant blue light: Bluetooth connected. Battery indicator LEDs: Five LEDs show battery level. When charging, the blinking LED shows how far charging has progressed. When fully charged, the LED lights will turn off. JBL Connect button flashes white in connection mode. When connected: constant light.
  • What do the surround mode functions do?
    All of the surround mode functions in our devices work in different ways, and some might be useful in certain situations. Here is a list of each mode, explained with more details. HVS surround mode: Is the abbreviation for HARMAN Virtual Surround. It will process the signal to simulate a surround effect from a stereo source. DSP Bypass: Surround Off (DSP or Analog Bypass) = 2 CH STEREO. When this mode is selected, the BDS will pass the analog source material directly through to the front left and right speakers, bypassing the digital processing circuitry. Stereo mode: Turns off all surround processing and plays a pure two-channel signal or a downmix of a multichannel signal. The signal is digitized and bass management settings are applied, making it appropriate when a subwoofer is used. Pulse-code modulation (PCM): This method is used to digitally represent sampled analog signals, and two channels (stereo) is the most common format. PCM Stereo is what standard Audio CDs always use. Dynamic Range Control: This setting makes the loud and quiet parts of a movie or music sound closer to the same volume (a process known as compression). Compression lets you turn up the volume so you can hear the quiet parts without the loud parts disturbing other people. NOTE: This feature works only with Dolby Digital programs that have been specially encoded. Three settings are available: •• Off: Never applies compression. Use this setting when the volume may be as loud as you desire. •• On: Always applies compression. Use this setting when you want the volume to be as quiet as possible without making it difficult to hear spoken dialogue. •• Auto: Applies compression based on information encoded within the Dolby Digital bit-stream. The receiver will selectively apply compression only during the most dynamic parts of the soundtrack.
  • What else can I do with the QuantumENGINE?
    You can adjust equalizer, RGB LED effects, calibrate Quantum ONE headtracking, change microphone settings and update the headset's firmware.
  • What FOD (Foreign object detection) means for InifnityLab Wireless devices
    FOD (foreign object detection) is a security guarantee that must be included in Qi certification.
    This means our Infinity Lab Qi-certified power bank can detect if a foreign object, such as metal, is on its surface.  
    If that happens, the wireless charger either stops charging or does not start charging at all.
  • What formats are supported via DLNA?
    ONYX and AURA supports PCM, WMA, AAC, FLAC and MP3 via DLNA.
  • What formats does the optical input supports?
    The optical input supports these formats: 2-ch PCM with 44.1k or 48k support, and Dolby Digital (1.0 to 5.1 channels).
  • What happens if I connect both HDMI eARC and optical to the TV input?
    The soundbar will auto switch the source between HDMI eARC and optical. HDMI eARC is higher priority than optical source. It is not possible to manually switch from HDMI to optical.
  • What happens if you have multiple Citation speakers, will all react to "Hey Google" or "OK Google"?
    All speakers are set to react when you use the keywords to interact with Google. To eliminate multiple speakers talking at the same time, using the "Microphone Mute" button will stop the speaker from reacting to the keywords.
  • What happens if you have multiple JBL LINK speakers, will all react to "Hey Google" or "OK Google"?
    All speakers are set to react when you use the keywords to interact with Google. To eliminate multiple speakers talking at the same time, using the "Microphone Mute" button will stop the speaker from reacting to the keywords.
  • What happens to my information if I uninstall Google Home / delete my account / lose my JBL LINK 10, 20 speaker?
    You can access your Assistant history if you go to My Activity (myactivity.google.com) or the My Activity link in the Google Home app to view what you have asked and delete it if you want.
  • What HDCP version is featured in the AVR and BDS models?
    All AVR models up to and including 151S, 161S and 171S feature HDCP version 1.4. (High-bandwidth Digital Content Protection). This is also true for BDS 280, 580, 280S and 580S. It is not possible to update to version 2.2 with any software/firmware update, as this requires a hardware change. Future models may feature version 2.2, made for UHD/4k content.
  • What HDMI version does the SB20 support?
    The Harman Kardon SB20 supports HDMI 1.4 with ARC to the TV.
  • What HDMI version is supported for AVR 1x1S models?
    Our AVR151S features HDMI 1.4a with 3D ready. AVR 161S and AVR 171S feature HDMI 2.0 with 3D ready. HDR is not supported.
  • What if my game doesn’t support surround sound?
    No worries! You have two options—you can either plug the headset in with the included 3.5mm plug OR simply turn JBL QuantumSURROUND off within the JBL QuantumENGINE.
  • What is Adjustable Ambient Aware?
    We use the microphones on the outside of the earcup to pick up the outside ambient noise and play through the headphone. With the unique JBL solution, the user can adjust the level of the ambient noise up or down, and the balance from left to right, so that they are in full control of how loud the ambient sound is in each earcup.
  • What is a voice assistant?
    Voice assistants from Google and Amazon utilize artificial intelligence to quickly answer questions, communicate hands-free and provide notifications among many other helpful benefits. 
  • What is Clari-fi?
    If you download, stream or play music on a digital device, your music is digitally-compressed. Compression can remove up to 90% of the audio details originally recorded in your favorite songs – so you're left listening to a reduced version of the real thing.
  • What is connect+?
    JBL Connect+ can wirelessly link more than 100 JBL Connect+ enabled speakers together to amplify the party
  • What is Connect and how does it work?
    The JBL Connect technology links two JBL Connect enabled speakers wirelessly to each other, so the play the same music. This is done by pressing the Connect button on both devices.
  • What is Dolby Atmos?
    Dolby Atmos is a 3D surround sound format. Using Dolby Atmos, the Citation Multibeam 1100 can reproduce multi-channel surround sound including height channel. For more information, visit Dolby Atmos at https://www.dolby.com/technologies/dolby-atmos. 
     
  • What is Dolby Atmos and what does it do?
    Dolby Atmos is a 3D surround sound format.
    Using Dolby Atmos, the soundbar can reproduce multi-channel surround sound, including a virtual height channel. 
    Note: This feature only applies to Dolby Audio content.
    For more information, visit Dolby Atmos at https://www.dolby.com/technologies/dolby-atmos. 
  • What is HDCP 2.2?
    HDCP stands for High-bandwidth Digital Content Protection. In short term, this is used to protect 4K material from illegal pirating. Every device in your chain system, must support HDCP 2.2, meaning if your 4K Blue-Ray player has HDCP 2.2, then your Soundbar must support it (SB450 does) and TV as well, or else you won't see any 4K material. In case your TV do not support HDCP 2.2, then it will downscale to 1080P content, this is done by the Blue-Ray player.
  • What is Low Volume Dynamic EQ and what are the benefits with this feature?

    The Low Volume Dynamic EQ feature can optimize EQ, boosts low and high frequencies to maintain the same high-fidelity performance at low volume. When you listen to music in low volume, the whole music dynamic will be decreased due to low and high frequency volume reduction. Some music is best to enjoy at a higher volume, but this approach can hurt your ears. With Low Volume Dynamic EQ, you can still receive an enjoyable music experience even in low or high volume, and still protect your ears without compromising on the listening experience.

  • What is MapMyFitness?
    MapMyFitness is the World’s Largest Digital Fitness Community.
  • What is MapMyRun?
    MapMyRun is a fitness tracking application that enables you to use the built-in GPS of your mobile device to track all of your fitness activities. Record your workout details, including duration, distance, pace, speed, elevation, calories burned, and route traveled on an interactive map.
  • What is power protect mode?
    This will illuminate if the voltage drops, increase on power or open circuit, in any wires touching the chassis
  • What is Purevoice?
    PureVoice is a new patent-pending technology from Harman, that actively analyzes media content to make the dialogue in Movies and TV programs easier to hear.
     
  • What is recommended continuous and peak power for the JBL Synthesis S2SEX passive subwoofer?
    1200 watts continuous and 3200 watts peak; this is the power rating of a bridged JBL Synthesis SDA4600 amplifier.
  • What is Smart Talk?

    When you need to talk to someone in person while wearing headphones, the advanced built in voice recognition algorithms react to your voice, automatically pauses the music, and enables TalkThru if you just speak. Music and ANC resume after the conversation is over. There is no need to pause the music manually or remove the headphones - start talking and let the technology do the rest. You can extend the duration of Smart Talk in the JBL Headphones app when no voice is detected.

  • What is social mode?
    If social mode is switched on, it is possible to connect up to three source devices. Either device can take over playing. It is the last source-device which presses play, which plays music.
  • What is the "Software" connection on the back of the product?
    This connection is intended for software and service updates only.
  • What is the battery life expectancy for Clip2?
    Up to 8 hours of play time, depending on how loud you play and the source material.
  • What is the best way to insert the ear tips?
    We recommend inserting the ear tips (L for left, R for right located at the end of the ear tip extension) in the ear first and then proceed to wrap the ear loop around your ear. Please make sure to try all three sizes to insure the most comfortable fit.
  • What is the Bluetooth Range?
    The Bluetooth range varies. However, you should get up to 15 meters (just under 50 ft) when using the product indoors. If you are using the headphones outside, conditions vary based on surroundings and body mass. For the best connectivity results, please make sure that the device you are paired to is in the front of your body.
  • What is the clip in the headphones box used for?
    A clip has been included to help ensure the best fit and security of the headphones. Placing the clip on the audio cord and attaching to the top back of your shirt you should be able to twist your head right and left without the clip pulling your ear.
  • What is the default function of the "Smart" button, before any changes have been done in the app?
    The Smart button activates Ambient aware settings: Off, Low, High.
  • What is the diameter of the speaker unit inside the AKG N60NC and N60NC Wireless?
    These two models have 40 mm speaker units.
  • What is the difference between AURA and AURA Studio?
    AURA Studio is a Bluetooth speaker plus microphone built-in, where AURA has Wi-Fi built-in for AirPlay, DLNA and Spotify Connect solutions.
  • What is the difference between Dolby Atmos and MultiBeam?
    Dolby Atmos is an object-based surround sound format. Harman Kardon MultiBeam is a beam-forming surround sound system that creates a wide surround sound effect.
  • What is the difference between EVEREST 100, 300 and 700 models?
    100 is in-ear, 300 is on-ear, 700 is over-ear.
  • What is the difference between HDMI 2.0 and HDMI 2.0a?
    You'll have all the benefits from HDMI 2.0, but with 2.0a you will also have HDR (High Dynamic Range). Don't confuse HDR with cameras, this is used for TV's that support HDR content. In short, if a Blu-Ray supports HDR, it can enhanced dark scenes from a movie with this option.
  • What is the difference between JBL Go 3/Clip 4 and JBL Go 3 ECO/Clip 4 ECO?

    The difference is that the new ECO versions of Go 3 and Clip 4 are made from 90% PCR (Post-Consumer Recycled) plastic and wrapped in 100% recycled fabric on the speaker grille, while still delivering the same rich JBL Original Pro Sound and significantly reducing the carbon footprint of the product.

  • What is the difference between JBL QuantumSURROUND and DTS?
    The JBL QuantumSURROUND algorithm is specifically designed from the ground up to work with JBL Quantum gaming headsets—the software perfectly complements the hardware for incredibly realistic immersion. JBL QuantumSURROUND provides a strong sense of externalization, meaning that sound feels like it’s coming from loudspeakers in a professional listening room—or from the game world around you. With other spatialized audio solutions, it still feels like the sound is coming from the headphones, or just outside of them.
  • What is the difference between Quantum SPHERE 360 and Quantum SPATIAL 360?
    You can get the professional sound precision and accuracy with head-tracking enhanced JBL QuantumSPHERE 360™ on your PC while gaining sound immersion with JBL QuantumSPATIAL 360™ on your platform. JBL QuantumSPHERE 360™ is accessed through the USB-C dongle/adaptor on your PC passing through the QuantumENGINE. The JBL QuantumSPATIAL 360™ is accessed on consoles through the USB-C dongle/adaptor works without the JBL QuantumENGINE.
  • What is the difference between Soundgear and Soundgear BTA?
    The difference is the BTA unit, which is a Bluetooth transmitter. The Soundgear BTA comes with the BTA unit in the box. The Soundgear does not. The BTA can be connected (with a signal cable) to a TV set, a CD player, or any other stereo line-level source, and can then stream this signal to the Soundgear wirelessly, via Bluetooth. TV sound or game sound are possible, since the BTA and the Soundgear use aptX Low Latency, which reduces the audio delay to levels, where picture and sound will be closely synchronized. This is also the secret behind the option to connect two Soundgears to one BTA unit, for two people to share a TV transmission, or a video game. Actually, you can use the BTA to stream to most other Bluetooth headphones and loudspeakers, but only if these devices also support aptX LL will the delay be low enough for video use.
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