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What to do when your InfinityLab power bank is warm while charging other devices

Normally, the InfinityLab power bank may be warm to the touch during discharging.
However, if the power bank becomes too hot, starts to expand, or emits a strong odor, please stop using it immediately and contact our customer service.

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What type of connectors are used on the AKG K550 MKIII?

The connector between headphones and cable is Mini-XLR with lock mechanism. The connector that goes into sources is a combination plug, 3.5mm jack with 6.3mm adapter.

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What types of DC triggers are available from the No. 523 and No. 526 preamps?

Normal: Trigger output is a standard 12VDC signal. Pulsed: Trigger output in a 12V pulse 50-100ms wide. Theatre: Turns the trigger on (standard 12VDC) only if the current input is in SSP mode, otherwise the trigger is off.

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What Wi-Fi standard does the AURA support with Spotify Connect?

AURA supports network standards b/g for both AirPlay and Spotify Connect solution.

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What Wi-Fi standards are supported for Citation?

Citation speakers support 802.11g, 802.11n, and 802.11ac standards on both 2.4 GHz and 5 GHz bands. We recommend using 5 GHz if available, as this will give you more stable performance and use the full power of your wireless audio. Contact our customer support to get in touch with an expert that can help you with your Wi-Fi network. We are here to help!

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What works better for stereo listening, in-wall or in-ceiling speaker?

In-wall speakers will work better for stereo listening because the speaker will be facing directly at you instead of above you. Note: Stereo imaging requires the listening position (“sweet spot”) to be dead center, equal distance, from the front left and right speakers.

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What you need to get started with your device
Getting started with the checklist
- A JBL LINK device(s).
- Latest version of the Google Home app installed on your mobile device.
- Latest version of the Google app (Android only) installed on your mobile device.
- A Google Account (you can create one online via Google).
- A mobile device with either iOS or Android support.
  - Must have iOS 10 or higher
  - Must have Android 5.0 and higher
  - There is no support for PC set up.
- An internet connection from your local ISP (Internet Service Provider).
- Your Wireless Network must secured with WPA2 Encryption (Enterprise mode NOT supported).
- Availability and performance of certain features, services and applications are device- and network-dependent and may not be available in all areas; subscription(s) may be required, and additional terms, conditions and/or charges may apply.
Wi-Fi requirement
- Wi-Fi routers must have Encryption enabled to install JBL LINK speakers (WPA2 etc).
- Wi-Fi Extenders need to feature support of Multicast forwarding and UPnP.
- Always use 5 GHz Wi-Fi for best performance and less interference.
- For routers that have 2.4G Wi-Fi support only, make sure that they are using channels 1, 6 or 11 only.
You can now install your JBL LINK speaker to your Wireless Network and you can find our setup article that shows how to install your LINK product.
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What’s the difference between JBL QuantumSURROUND and JBL QuantumSPHERE 360?

JBL QuantumSPHERE 360 is JBL QuantumSURROUND that’s kicked up a notch by using a head-tracking sensor to fix sounds in 360 degrees of space around you. With typical headphones, when you move your head, the soundscape follows your movement. But with JBL QuantumSPHERE 360, if you rotate your head, the sound source’s perceived location stays in place because the head-tracking sensor compensates for your head movement. For example, if there’s a sound coming from in front of you, and you turn your head to the left, the sound source’s perceived location moves to your right ear—the sound stays locked in space as you move your head.

Also, the human brain uses small head movements to distinguish if sound sources are behind or in front of us. The brain processes the differences between when a sound arrives at the left vs. the right ear to determine where the sound is located. So with JBL QuantumSPHERE 360, you can move your head naturally to pinpoint the exact source of sounds around you.

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When Alarm goes on, the phone it is not playing on the JBL Control X

Alarm sound function in Bluetooth connectivity is not supported in iOS devices, however it is supported in Android devices.

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When are the No. 532 and No. 526 DC triggers activated?

The Normal and Pulsed DC triggers are active (on) when the No. 523 and No. 526 is on, they are not active (off) when the No. 523 and No. 526 is off. The Theatre DC trigger is present only if the current input is in SSP mode, otherwise this trigger is off.

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When attempting to update to latest version using a USB flash drive, I am getting the message “Not Available”, am I doing something wrong?.

First try using a different flash drive, we recommend the following: ScanDisk PNY Kingston Verbatim If the problem persists try using an updated version of Winzip when downloading the zip file to the USB flash drive.

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When changing the volume on my JBL LINK 10, 20, 300 or 500, the front LED indicator slowly lights up. Is this normal?

Yes, when changing volume to higher or lower, the LED will illuminate to show that you are changing the volume.

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