How To

Support Overview / How To

How To

1869 results

Sort

Page size

Will the personal settings of the phones be remembered even if the battery runs totally dry?

The core settings: EQ, smart button, auto features will be recalled from the headphone when recharged. Ambient aware settings will default to off when the headphone is restarted after charging.

Was this helpful? Thank you for your feedback!
Will the Playlist speaker support JBL Connect?

There is no plan for adding JBL Connect support for Playlist speaker. But you can group any speaker together that support Chromecast built-in for multi-room experience.

Was this helpful? Thank you for your feedback!
Will the setting of the EQ influence the TruNote calibration results?

No, it will not change the TruNote autocalibration results. TruNote equalizes the acoustics of the headphones to the specific fit to your head As is the case with any supplemental equalization setting, it will change how the audio sounds to the user

Was this helpful? Thank you for your feedback!
Will the speaker get damaged, if i take off the front grill?

No, you can certainly take off the front grill if you like the design of the speaker without the grill. However, do not touch the tweeters or woofers, as they can be damaged if you touch them. For ourdoor purposes, we do not recommend taking off the front grill.

Was this helpful? Thank you for your feedback!
Will the speaker play under water?

The speaker is not intended to play under water, but it will continue to play even though it is submerged under water.

Was this helpful? Thank you for your feedback!
Will tracks made available offline from Apple Music be playable on the Omni system?

Yes, through Bluetooth restreaming. Tracks made available offline in Apple Music are DRM protected and are not playable in the Harman Kardon Controller app. To play these tracks, or any other Apple Music tracks, first connect to any Omni speaker via Bluetooth and then restream to the other Omni speakers in your house with the Link button, or by grouping different rooms in the Controller app. We are looking into the possibility of adding direct support for Apple Music, so check back for updates.

Was this helpful? Thank you for your feedback!
Will Trip turn off when not in use?

Yes. This product has battery power save features.

Was this helpful? Thank you for your feedback!
Wireless network connection is lost or not connected anymore
Wireless Network connection is lost or not connected anymore

In case you have lost the Wireless Network connection, recently changed your Wireless name/password, or changed your ISP (service provider), you may need to set up your Citation device again.

Follow our steps below to try fixing the issue and reconnecting your device again.
1. Open your Google Home app .
2. In the top right corner of the home screen, tap Devices to see your available devices.
3. Scroll to find the Citation device card.
4. Tap SET UP and complete the setup steps.
5. All of your previous settings, account information is still attached to the speaker. You only need to add it again to your Wireless Network.
Note: The name of your Citation device might be a room name such as "Living Room Speaker", simply tap the SET UP.

Wireless Network connection failed
If the above solution did not work and you still have issues with connecting to your new Wireless Network, then try following these steps:
1. Reboot your Wireless router. In many cases it can help a lot with a little reboot!
2. Reset your Citation device.
  1. Press and hold down the RESET BUTTON for 15 seconds, the front LED will light up indicating it has been reset.
  2. Your Citation device will now boot-up again. It can take roughly 45 seconds until it is ready.
3. Try to set it up again via your Google Home app
Was this helpful? Thank you for your feedback!
Would it be possible to connect 2 x Onyx Studio 2 together?

No, it is not possible to link them together. They are standalone Bluetooth speakers.

Was this helpful? Thank you for your feedback!
Xbox Information

All JBL Quantum headset models work only through 3.5mm audio jack (aux) connected to the Xbox controller. You cannot connect to any Xbox Series console via Bluetooth.

Please note: JBL QuantumENGINE is only available on PC.

Was this helpful? Thank you for your feedback!
XTREME 4: Software Update Release Notes
XTREME 4

Software Update Release Notes

------------------------------------------------------------------------

Version: 0.6.4.0

Release Date: November 18th, 2024

Release Media: OTA (over the air) Update through JBL Portable App

What’s New
1. Add ability to retain stereo group set up permanently even after speaker is turned off
2. Performance improvements
------------------------------------------------------------------------

Version: 0.5.5.0

Release Date: May 23, 2024

Release Media: OTA (over the air) Update through JBL Portable App

What’s New
1. Add PartyBoost Tone
2. Auracast Mode support across platforms
3. Bug fixes
Was this helpful? Thank you for your feedback!
You can use the device without turning on TV

The LINK BAR is always ON, and you can ask the LINK BAR questions whether your TV is ON or OFF.
You can easily play music as well, there are no limits!

Was this helpful? Thank you for your feedback!