How To

Support Overview / How To

How To

1867 results
  • How does the LED light on the neckband of the UA Sport Wireless Flex work?
    Press the microphone button (located on the LEFT arm) to turn on the first RunSafe mode. The first mode blinks continually. When you press the microphone again, the second mode is initiated which features 2 blinks on followed by 2 seconds without. Pressing the microphone again is the third mode which is 3 blinks on followed by 3 seconds without.
  • How does the heart rate sensor work?
    Vi measures heart rate using an optical heart rate sensor in the left earbud. The sensor emits light in a specific wavelength to the tissue of the tragus in the ear, and the reflective light is captured by the receiver of the sensor, that is processed by a proprietary algorithm to capture the heart rate. If you need assistance getting an accurate and consistent heart rate, check out this tutorial video to find the correct fit.
  • How does the Bluetooth input work?
    BT sources are volume controlled by the Primary Volume control. BT volume relative to other sources must be adjusted either on the BT source or on the mixer’s input volume controls. Bluetooth does not occupy any of the other inputs.
  • How does ShareMe work?
    For models E40BT and E50BT Connect the first headphone by BT to your mobile device Tap the ShareMe button once Tap the ShareMe button on the 2nd headphones twice ( ! ) The headphones will connect to each other. When changing volume on source device, or BT connected headphones, the volume will only change on THAT headphone ( and in some cases the source device, like iOS devices and newer Android ), not on the one connected via ShareMe. When changing volume on a via-ShareMe-connected headphone ( 2nd ), it will not change volume on source device, or on the BT-connected headphone. To sum up, both headphones have their individual volumes. For Everest models ( not ELITE ). Connect the headphones by BT to your mobile device Put the 2nd device ( speaker, headphones as long as they have Bluetooth ) in "BT discovery mode" Press the ShareMe button on the Everest headphone ( button marked with a little "s" ) The Everest will connect to BT device. (Please note that you may not be able to pair from the Everest to the Everest Elite models, or if you can pair, you may have dropouts in sound). When changing volume on source device, or Everest, the volume will only change on the Everest ( and in some cases the source device, like iOS devices and newer Android ), not on the device connected via ShareMe. When changing volume on via-ShareMe-connected BT device ( 2nd ), it will not change volume on source device or Everest. Please note that it is NOT possible to use ShareMe if you are listening to analog signal via cable. Bot the E-series and the Everest models will switch off the Bluetooth circuits as soon as you insert the audio cable, so re-transmission is not possible.
  • How does our system figure out which speaker you talked too?
    Let's say you have 4 LINK devices in your home and you start your day with "OK Google, How is the weather?".
    All of your devices will "light up" and start listening to the command. However, only one of the speakers will give you the information (if they are under the same account).
    The speaker with the best microphone reception will respond with an answer.

    Please note: if you have muted all speakers or 3 out of 4 are muted, then only one will respond and the rest will not react.
    If all speakers are muted, all will be silent.
  • How does JBL QuantumSURROUND virtualization technology process my sound?
    JBL QuantumSURROUND takes up to 8 channels of audio, and recreates a multi-channel setup—including overhead channels—as measured inside one of JBL’s listening rooms. You’ll hear the multi-channel mix as if you’re right in the middle of the game.
  • How does it work?
    Each speaker, adaptor and phone/tablet connects to your home Wi-Fi network, just like any other Wi-Fi produce you own. You can then stream any music from your phone/tablet to any Omni speaker or Adapt over your home network
  • How does Harman Volume work on JBL Cinema Base?
    Harman Volume on the Cinema Base has no levels, it's either on or off. It will remember the last setting when it's powered on. When you enable Harman Volume, you will hear audio feedback ( 4 tones going up when you turn it on, and 4 tones going down when you turn it off ) There is no visual indication that shows if it's on or off
  • How does Auto Turn Off work in BDS 270 and 570?
    With no signal, the BDS will turn itself off after the number of minutes you have previously set. When connected with optical cable to an external source, and with signal present, it will not turn off, even if the Auto Turn Off is on.
  • How does 4k video passthrough work with my AVR 161S or AVR 171S?
    You can send any 4k video signal into the HDMI inputs of your AVR, and it will be sent to your TV screen from the HDMI output, either in 4k or 1080p. Sometimes it may be necessary to switch off the TV set, then switch it on again, to activate a new "handshake" between the devices, in order to open for the 4k signal, if normal HD 1080p signal was the last signal used. Please note that not all 4k signals can be viewed. Many streamed videos from Youtube will work, as will any 4k material that you have recorded yourself, and many TV boxes will work also. However, HDCP 2.2 protected material will not be shown in 4k, but will be converted to full HD 1080p signals, because these AVRs do not support HDCP 2.2 digital copy protection. HDR is not supported.
  • How deep and for how long can I dive with my JBL Endurance DIVE?
    With the IPX7 rating, you can use them in water down to a depth of one meter, for maximum 30 minutes.
  • How come I don't have sound or the mic is not working when connecting to my mobile device with the USB wireless dongle?
    The JBL Quantum TWS works on most mobile devices, however, some mobile devices restrict the utilization of it's audio and microphone functions via USB-C causing there to be no audio or microphone operation. In these cases we recommend connecting to the earbuds using their Bluetooth connection.
  • How can the remote control for HK 3700 and HK 3770 be programmed to control other devices?
    Please refer to the owner's manual for AVR 151 or 151S. The procedure is explained there. The remote control contains a number of pre-programmed command sets that can be activated to control TV sets, disc players and other devices of various brands.
  • How can the K 915 wireless headset be paired to another transmitter, for instance if the original transmitter becomes defective?
    Here is the pairing procedure between a K915 headset and a new transmitter box: 1. Power off the headphone. 2. Power off the transmitter. 3. Press and hold the power button on the headphone until the “Signal” LED is flashing, and a beep sound can be heard. 4. Power on the transmitter. 5. After a short while the “Signal” LED will light constantly (stop flashing) and the pairing is complete.
  • How can the headphones be restored to factory default?
    Switch the headphone ON, then press both volume buttons (VOL + and VOL-) at the same time, and hold them for 5-6 seconds. The headphones are now reset to factory default.
  • How can I work with RGB lighting properly with JBL QuantumENGINE?
    Any changes you make on the Lighting page will be immediately reflected on your headset.
  • How can I use my JBL LINK 10 or LINK 20 with Google Assistant if I am out of range with my Wi-Fi?
    If your JBL Link 10 or Link 20 is out of range, setting up a personal hotspot from your mobile device will allow your Google Assistant to answer again. However, this process requires two mobile smartphones, one as the "mobile hotspot" and the second to connect the JBL Link 10 or Link 20 to your network.
  • How can I upgrade the speaker?
    By using Google Home app, and if a software is available then the app will notify you about the newest software available. Google Home app can be downloaded from Apple Play Store or Google Play Store.
  • How can I upgrade the software on my Go + Play BT/Wireless?
    If/When a software update becomes available for this product, our upgrade toolkit (HID) can be found on our website HarmanKardon.com. With this tool you are able to update the firmware version of your speaker.
  • How can I upgrade my Harman Kardon Allure speaker?
    The speaker will be automatically updated if any new software is available. You can check our HK Alexa setup app for more information, since the app will show a notification that new software was installed. Tap on the icon showing and see all release notes.
  • How can I update my LINK 10, LINK 20, LINK 300 and LINK 500 speaker?
    All updates will happen over-the-air, meaning that your device just needs to be connected via your Wi-Fi network with at least 30% battery and plugged into the charger, then it will update during the night if there are any new updates available.
  • How can I trigger the USB playback?

    USB playback is available in US version only. After the USB drive is inserted, press and hold the "Play/Pause" & "Vol +" buttons for 10 seconds to start USB playback. Please note that there are no pause/next track/previous track controls for USB playback.

  • How can I switch between Bluetooth and a 2.4GHz Wireless connection?
    When the earbuds are connected to the USB wireless dongle and Bluetooth connection at the same time, triple tab on the left earbud to switch between the two connections. You'll hear a tone after you triple tab the left earbud signaling the switching is in progress. If you receive an incoming call from your mobile device, you can double tap either earbud  and the earbuds will automatically switch over to that connection while answering the call.
  • How can I switch between Active Noise Cancellation, Smart Ambient (TalkThru and Ambient Aware) and off?
    Onboard Adaptive Noise Cancellation is controlled by the multi-function button on the rear of the left ear-cup. The feature is switched on by default, but you can SHORT press the multi function button to toggle from ANC to talk-through. Turn off ANC by long-pressing the multi-function button.
  • How can I switch between Active Noise Cancellation, Smart Ambient (TalkThru) and off?
    Onboard Adaptive Noise Cancellation is controlled by the multi-function button on the rear of the left ear-cup. Switched on by default, you can SHORT press the multi-function button to toggle from ANC to talk-through. Turn off ANC by long-pressing the multi-function button.  
  • How can I set up my BDS 280S or BDS 580S to the WiFi?
    To choose a wireless network for your BDS system, please do the following. 1: Select Choose a network from the Setup Wi-Fi list. 2: Follow the instructions on the screen to select your wireless home network and enter your security password, if applicable.
  • How can I see which firmware version is installed on my Aura Studio 2?
    By pressing and holding the "Volume+" and "Bluetooth" button together for 5 seconds. A voice will say the version number.
  • How can i see when it has finished charging?
    The red charge light turns off when charging has finished.
  • How can I see that the device is fully charged?
    When the Xtreme is ON, the row of 5 diodes at the bottom of the front will light up in turn, with the top flashing LED showing how far charging has progressed. When full charge has been reached, all diodes light constantly. In some cases, the fifth diode keeps on blinking, but does not light up constantly, no matter how long charging continues. Sometimes it will show constant light after charging has been stopped. This is normal, caused by tolerances in the circuits, and is no cause for alarm. The battery is charged to the same level. If the Xtreme is OFF, no diodes will light when full charge has been reached.
  • How can I see that my T450BT is fully charged?
    The charging LED stops lighting white, and goes dark.
  • How can I see that charging is complete on my Y50BT?
    The red diode that lights up when charging begins will go out again when charging is complete.
  • How can I see if the battery is charging, and when it is fully charged?
    With the Onyx Studio 2 switched ON, the ON/OFF switch light flashes while the unit is charging. If the unit is switched OFF, no indication shows that charging is taking place, but charging still takes place. When charging is complete, the light becomes constant. There is no battery status indication, so it is not possible to follow the power level of the battery.
  • How can I reset the JBL Bar 2.1, JBL Bar 3.1 and JBL Bar 5.1?
    Press and hold the Source, Vol+ and Vol- buttons at the same time until you see the text "reset" on the soundbar's display.
  • How can I reset the headphones?
    Press volume + and volume - simultaneously for 5 seconds to reset.
    The headphone must be ON while doing this.
  • How can I reset my OMNI BAR+?
    On the back of your OMNI BAR+ there is a reset button. Hold it down for 5 seconds, until the round button LED lights up in white. The product is now reset and ready to be set up again.
  • How can I reset my OMNI 50+ speaker. The reset button does not work?
    The reset procedure is quite different from the rest of the OMNI+ series. To reset the OMNI 50+ speaker, please do the following: First, press & hold ‘Source’, ‘Vol+’, ‘Vol-‘ buttons at the same time. The Omni 50+ will switched off, indicating that the product was successful reset. Secondly, press ‘power' button to turn on power for the Omni 50+ speaker. Now you can easily set up the product again for your home Wi-Fi network.
  • How can I reset my Omni+ speaker(s)?
    There is a reset button on the bottom of the Omni+ devices. Press and hold this button for 5 seconds to perform a factory reset of your product. All product settings, Wi-Fi, and Bluetooth connections will be erased. To reset the OMNI 50+ speaker, please do the following: First, press & hold ‘Source’, ‘Vol+’, ‘Vol-‘ buttons at the same time. The Omni 50+ will switched off, indicating that the product was successful reset. Secondly, press ‘power' button to turn on power for the Omni 50+ speaker. Now you can easily set up the product again for your home Wi-Fi network.
  • How can I reset my JBL Tuner to factory default settings?
    To reset your JBL Tuner simply Long press Volume+ and Bluetooth button for 5-7 seconds. Your Tuner is now successfully reset and you can Bluetooth pair with it again.
  • How can I reset my JBL headphones?
    With the headphones switched ON, press and hold the Volume + and Volume - buttons for more than 5 seconds. The LED blinks two colors, and now you have reset to factory settings.
  • How can I reset my JBL E65BTNC headphones?
    With the headphones switched ON, press and hold the Volume + and Volume - buttons for more than 5 seconds. The LED blinks slowly for about two seconds, and now you have reset to factory settings.
  • How can I reset my JBL E25BT?
    You can reset the E25BT in two ways: 1: Press and hold Volume + and Volume - simultaneously for more than 3 seconds. This resets to factory settings, clearing the pairing list. 2: With unit in ON mode, plug in the USB cable. This resets the unit and puts it into charging mode.
  • How can I reset my JBL DUET NC headphones?
    With the headphones switched ON, press and hold the Volume + and Volume - buttons for more than 5 seconds. The LED blinks slowly for about two seconds, and now you have reset to factory settings.
  • How can I reset my HD 3700 cd player?
    Each time the HD 3700 is switched off, the player is reset.
  • How can I reset my Cinema SB series soundbar?
    On the soundbar, press and hold the power and source button for more than
    10 seconds.

    Please note this procedure will revert ALL settings back to factory default.
  • How can I reconfigure the Wi-Fi for my Harman Kardon Allure speaker?
    Press and hold the "Microphone off" button for 5 seconds. The Allure speaker will tell you when it is ready to be configured.
  • How can I reach the USA Under Armour Customer Service?
    You can reach out to the Under Armour Customer Service in the USA by phone at 1.800.377.9952 or by e-mail at ua.jblsupport@harman.com.
  • How can I prevent outsiders from playing music through my BDS via Bluetooth?
    To prevent other people from changing the source on your BDS through Bluetooth, you can disable the “Automatic Playback” function in the System Settings of the BDS ( 280, 580, 280S and 580S ). This does not prevent others from connecting to one of the two Bluetooth receivers in the BDS units, but it prevents other people from “interrupting” your playback source. This is where the change is done: Settings – System Settings Automatic Playback ( Enable/Disable ) Enabled: People can connect to your BDS and start playing music/audio. Your BDS will automatically change source ( or switch on, when BDS is in Standby mode ) from any source. Disabled: People can connect to your BDS, but the BDS will not automatically change source, or go out of Standby mode when a music/audio signal is sent through Bluetooth.
  • How can I play content with Dolby Atmos and DTS:X sound?
    To play the surround sound with DOLBY ATMOS or DTS:X, connect your Blu-ray player or other digital device to the HDMI input connector on the soundbar. If the TV support Dolby ATMOS, served over HDMI ARC, just make sure it is selected in the TV setting menu. To select the most suitable amount of sound effect of DOLBY ATMOS and DTS:X, press on the remote control ATMOS level button, to switch between MID, HIGH, LOW or OFF. Note: If your TV has an eARC HDMI input, you can connect your Blu-ray player or other digital device to the HDMI IN connector on the TV.
  • How can i pair the subwoofer to my SB150?
    On the back of the SB150 subwoofer, you will find a "pair" button. Hold down the pair button for 3 seconds. It will start flashing amber rapidly, indicating that the pairing mode has begun. You don't need to press other buttons to make a connection, once the amber light is steady, it is connected to your SB150 soundbar.
  • How can I pair my device through bluetooth?
    You can only pair bluetooth after you've successfully setup your Invoke. To put it in pairing mode, press the bluetooth button until the light flashes. You are now in pairing mode. Locate the Invoke on your device (phone, tablet, etc.) Select the Invoke. You should receive a tone indicating the pairing process is complete.
  • How can I obtain the best Bluetooth performance for my AURA?
    We have some suggestions if you want to enjoy the best performance from your Bluetooth devices. 1. Please note that if you have a large number of Apps open in your smartphone or tablet, this may block or overtax its processor. Dropouts may result. Try to close all or most active apps. This should solve the problem. 2. Bluetooth signals from smartphones and tablets are not very strong. Make sure that the signal does not have to pass through doors, walls etc. Always maintain a clear line of sight between transmitter and receiver. 3. Do not carry your smartphone in your pocket, if you have dropouts. Your body can act as a screen, reducing the strength of the Bluetooth signal. Put the phone on a table or other surface. 4. Do not walk around while listening. If the transmitter and the receiver are moved in relation to each other, dropouts occur more frequently. 5. Under normal circumstances, you can expect a range of 5 meters with no problems, if you follow the above advice. In some instances range is longer, but we cannot promise this.
  • How can I mute the music playing without touching the Harman Kardon Allure speaker?
    That is easy, simply say "Alexa, mute" or "Alexa, mute music". To resume playback if needed, say "Alexa, resume playback".
  • How can I increase the playtime when connected to the USB wireless dongle?
    If you are not using the microphone, make sure that any communication software such as Zoom, Skype, Discord, etc. are closed and that your microphone is muted. You can also take advantage of it's Dual Connect feature and place one of the earbuds in the charging case and speed charge the earbuds to extend the playback time.
  • How can I get the JBL AmpUp App?
    Unfortunately, the JBL AmpUp App is no longer available for download.
  • How can I get music services (e.g., Spotify, YouTube Music, etc.) working with voice assistants?

    After setting up one or both voice assistants on your JBL Authentics speaker, you must make sure that you have connected your supported music service account to your Amazon and/or Google account in the Alexa and Google Home apps.


    For Alexa, if you then set one of the music services as default in the Alexa app settings, you can play music from this service just by asking Alexa to play music.

  • How can I get further technical service?
    In the JBL ONE App:
    (1) Go to My Products, select your product
    (2) Select Support tile
    (3) Under General, select Product Support
  • How can I get a software update?
    Once the speaker/soundbar is connected to the network, software updates will automatically be sent to the speaker/soundbar through Wi-Fi or the internet, if available
  • How can I factory reset my Citation device?
    For Citation ONE, Citation 100, Citation Sub and Citation Surround, Press and hold the RESET button on the speaker for 5 seconds. For Citation 300, Citation 500, Citation Bar and Citation Tower, Press and hold the RESET button on the speaker for 5 seconds, or select the Factory Reset option in the touch screen settings menu.
  • How can I enable Bluetooth on my BDSx35 device?
    Press the Bluetooth source button on your BDS remote. In the right top corner of your TV screen, there should be a button called "Pair". Jump to the "Pair button" to perform pairing by using the arrow keys on your remote control. Click OK while being on the pair button. Once pressed, a pop-up screen will appear, this indicates pairing mode is active for 3 minutes. Go to Bluetooth settings on your mobile device, find the BDS in the list and connect. If you want to pair a second device, please repeat the procedure to activate pairing mode.
  • How can I enable 10-bit color on the HDMI Inputs?
    To get the full potential of the HDMI content/source you have in your home, then you need to enable HDMI UHD deep color option on your TV for the HDMI output port (ARC).

    Since there are tons of different TVs and manufactures out there, the best way to see if your TV can use 10-bit color on HDMI, is to read the TV's manual or call their support section.
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