You can delete specific voice recordings associated with your account by going to History in Settings in the Alexa App, drilling down for a specific entry, and then tapping the delete button. Or, you can delete all voice recordings associated with your account for your Harman Kardon Allure speaker, by selecting the applicable product at the Manage Your Content and Devices page at www.amazon.com/mycd. and deleting voice recordings. However, this may degrade your Alexa experience.

This headphone does not have volume control. It features a one button in-line remote that enables you to pause/play, skip tracks and answer/hang up phone calls. The microphone that is built into the remote permits use as headset with a mobile phone.

Please press JBL Connect buttons on both speakers to connect.

This product has bluetooth for wireless connections and an auxiliary audio input for wired connections.

Place the USB wireless dongle in the USB-C connector of your device and place the earbuds in your ears. The earbuds will automatically connect to your USB wireless dongle. If the earbuds don't pair automatically you can manually pair them again by connecting the JBL Quantum TWS to a mobile device via Bluetooth and open the JBL Headphones app. Turn on the "Dongle Pairing" mode and then press the pairing button on the USB wireless dongle. (Note: USB wireless dongle needs to be connected to an activated device). You will get a message on your JBL Headphones app that the pairing is successful and then press "Understood".

EON 208P:

Two of the inputs are made for stereo use:
CH 5/6 with volume control and ¼” phone plugs or RCA plugs, and
CH 7/8 with volume control and ¼” phone plugs or 3.5 mm stereo input.

Also, the Bluetooth wireless input is stereo.

EON ONE:

By pressing Volume - & JBL Connect button for 3 seconds. A voice will tell you the current software version of your Xtreme. The Xtreme must be ON.

By pressing Volume - & JBL Connect button for 3 seconds. A voice will tell you the current software version.

These two products are identical. The only difference between them is...

 

HORIZON 2: out-of-the-box is set to HOTEL OFF

 

HORIZON 2 HOTEL: out-of-the-box is set to HOTEL ON

 

On either unit, to toggle HOTEL mode ON or OFF, press and hold Alarm 1 and Preset 1. The LCD indicator will show the HOTEL status, ON or OFF.

 

The unit will retain this setting, even when unplugged. The only way to change the mode is to press and hold the two buttons again. Or course, a Factory Reset will also restore to the original out-of-the-box setting.

 

When HOTEL mode is ON, these are the following changes that occur.

 

• Alarm can only be set for a single day.
• Alarm will ONLY work as a buzzer.
• A Room Number can be set.
• A Max Alarm Volume can be set.
• Bluetooth cannot auto-reconnect.

To turn off the Horizon 2, Press the 'DAB/FM' button until no radio is playing.
This works in the order (from standby/off): DAB / FM / Off.

In Bluetooth mode, if the phone or tablet is disconnected, or nothing is played for 10 minutes, the Horizon 2 will go into standby mode automatically (not changeable).

To stop hearing your own voice through your headphones, please start the JBL QuantumENGINE software, navigate to the "Microphone" tab, and change the sidetone setting to 0.

Make sure your headset is configured correctly in your Windows settings. The setting should normally be JBL Quantum *Game* to experience QuantumSURROUND. 
Please check out this video to assist you further!
 
https://www.youtube.com/watch?v=LA80RmBrbYg

If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using.

These headphones consist of plastics, synthetic leathers and foams. All JBL Jr products were put through extensive tests and are compliant with Standard Consumer Safety Specification for Toy Safety.

HDMI Output

Both Enchant 800 and Enchant 1300 support these:

• HDMI 2.0b compliance
• HDCP 2.2 compliance (Means it supports 4K Blue-Ray Movies or streaming clients with 4K encryption)
• CEC features (Scroll to see support)

HDMI Input

Enchant features only 1 x HDMI input, and Enchant has 3 x HDMI inputs and support this:

• HDMI 2.0b.
• HDCP 2.2 for all HDMI input connections (Means it supports 4K Blue-Ray Movies or streaming clients with 4K encryption)
• 4K Pass-through.

CEC Support

CEC support only available through your HDMI connection and we are always using standard protocol for our products.
We support these:

• System Standby: When you press the "Power off" button on your TV remote, the Enchant soundbar will go into Standby mode as well.
• ARC or called Audio Return Channel: If you would have a TV BOX connected directly to your TV and using ARC from TV to Enchant soundbar, then all sound will be transferred through ARC connection.
  • In case you are not using the HDMI ARC connection then sound coming from the TV show will not be transferred to the Enchant soundbar.
• System Audio Control: Using your TV remote to turn up or lower the volume will be synchronized with the Enchant soundbar.

Bigger model is the Enchant 1300 and smaller model is the Enchant 800.

Harman Kardon Warranty Information

The limited warranty begins on the original date of purchase, and is valid only on products purchased from authorized resellers in the United States and used in the United States.

 

Warranty Period: Home Audio, Portables, Headphones

One year (except non-powered speakers, which are covered for five years)

 

Warranty Period: Car Audio, Marine, Powersports

One year

 

NOTE: Warranty coverage can differ by model, please refer to the warranty card included with your product to check your coverage.

 

What is covered by the Harman Kardon warranty?

Unless a different warranty period is stated in the Warranty Card provided with your Harman Kardon product, Harman Kardon warrants for a period of 1 year (5 years for any non-powered speakers) from the date of retail purchase by the original end-use purchaser, that this product, when delivered to you in new condition, in original packaging, from a Harman Kardon authorized reseller and used in normal conditions, is free from any defects in manufacturing, materials and workmanship. Refer to the Warranty Card provided with your Harman Kardon product for specific details including what is not covered along with other terms and conditions.

 

During the warranty period, the product or components will be repaired or replaced at Harman Kardon’s option, without charge for either parts or labor. Alternatively, Harman Kardon may decide at their sole discretion to refund the pro-rated portion of the original purchase price based on the remaining balance of the warranty period.

 

Any warranty service or replacement that is performed will not extend the original warranty period.

 

What is not covered by this warranty?

This limited warranty does not cover damage or failures that are a result of:

• Damage caused by accident, unreasonable use or neglect (including the lack of reasonable and necessary maintenance)
• Damage to, or deterioration of, any accessory or decorative surface
• Damage resulting from failure to follow instructions contained in the owner’s manual.
• Damage resulting from the performance of repairs by someone other than an authorized Harman Kardon service center
• Deterioration of component parts, the nature of which is to become worn or depleted with use such as batteries and headphone ear pads

 

How to obtain warranty service?

Before requesting a replacement, you may read through our support materials and FAQs. If your questions are not answered, please reach out to our experts for personal assistance and troubleshooting. If you still need to replace your product, please follow these steps:

 

1. Have your purchase receipt or order confirmation handy
2. Please visit our support section to fill out the warranty exchange form.

 

The Citation Amp works with Chromecast built-in (audio only), and also works with Hey Google products. For example, you can use voice commands to tell your other Google speakers to play music on Citation Amp.

As of December 1, 2022, Google Assistant on third party smart displays, soundbars, and speakers are no longer able to make a voice call to a landline or mobile number on the carrier network. Voice-over-IP calls continue to work. This is due to the ongoing infrastructure improvements.

 

Please click here to see Google’s official statement/article explaining this.

GO 4

Software Update Release Notes

------------------------------------------------------------------------

Version:  0.5.9.0

Release Date: February 11th, 2025

Release Media: OTA (over the air) Update through JBL Portable App

 

What’s New

1. Allow stereo preference to be saved and retained after speaker is turned off
2. Improve Auracast performance with other JBL Auracast-enabled speakers
3. Bug fixing

------------------------------------------------------------------------

Version:  0.5.3.0

Release Date: June 11, 2024

Release Media: OTA (over the air) Update through JBL Portable App

 

What’s New

1. Add support for Multi-speaker connection with PartyBox Club 120 & PartyBox Stage 320
2. Performance enhancement

For JBL Quantum 100/200/300 models, they do not offer Game-Chat audio dial function.
To get the Game-Chat dial feature, you need JBL Quantum 400, and up, then you can adjust game-chat balance by rotating the dial-up and down.

For models that support Game-Chat dial, when you rotate the dial, you will feel a notch that indicates 50% game and 50% chat. Or you can see the status on the top bar of the JBL QuantumENGINE.

The Bass, Treble and Echo buttons on the control panel on top of the Partybox only applies these EQs/effect to the Microphone inputs on the rear of the speaker - for Karaoke use. The EQs and Echo effect cannot be applied to other sources or inputs such as Bluetooth, Aux or USB.

If more bass is desired, there is a Bass Boost button on the top control panel (with 2 levels of Bass Boost: Off, Level 1 & Level 2, switched through pressing the button multiple times). This will be applied to the sources and inputs mentioned above (but not the microphone inputs).

Random flashing is an indication that the wireless link between primary and associated speakers was lost and recovered. If this happens too often, it may be caused by interference in the 2.4 GHz ISM band, caused by overcrowding of the band. Sometimes it helps to change location of the speakers, or to shut down other 2.4 GHz devices.

Horizon's alarm sounds for 3 minutes, then it shuts off, or rather it goes into snooze, for 9 minutes. Then it sounds the alarm again for 3 minutes, followed by snooze for another 9 minutes. After this final snooze period, it starts playing, and keeps on playing until it is manually shut off. The light shuts off with the audio.

Approximately 8 hours streaming music or 20 hours of talk time.

To power on the device, place one of the headphones inside your ear and press and hold the center button on the inline mic. You should hear the audible voice stating, “powering on” and a blue blinking light should appear at the top of the inline mic. If this is your first time connecting to a device, it should immediately go into pairing mode. The device should recognize the Focus 500/700 Wireless headphone. Once you select that option, the audible voice should state, “connected”. If you are trying to connect to a different device, turn the headphones on and press and hold for 3-5 seconds for the headphones to start searching for a different device. The headphones should appear on your discoverable devices within a few seconds. You should hear the audible voice stating, “powering on….looking for device” You will see the Bluetooth light alternate between red and blue when it is in pairing mode. Once connected the Bluetooth will change to a flashing LED light and the audible voice will state, “connected”.

AUTO SCAN:

Long Press Enter/ Exit to Auto Scan

Auto Scan will automatically search for all available stations and save to Presets

TUNE DOWN / TUNE UP:

Press 1x to tune down/up by step, manually

Press 2x to tune to the previous/next preset station

FLIP 6

Software Update Release Notes

------------------------------------------------------------------------

Version:  0.6.9.6

Release Date: January 24th, 2025

Release Media: OTA (over the air) Update through JBL Portable App

What’s New

1. Updated standby time
2. Improved Samsung TV compatibility
3. Performance improvement

------------------------------------------------------------------------

Version:  0.6.9.3

Release Date: July 5, 2024

Release Media: OTA (over the air) Update through JBL Portable App

 

What’s New

1. Fixed issue where a popping noise can be heard when pressing the power button to turn off the speaker

------------------------------------------------------------------------

Version:  0.6.8.9

Release Date: October 31, 2023

Release Media: OTA (over the air) Update through JBL Portable App

 

What’s New

1. Improved PartyBoost capability

 

Try all Flex Fit Ear fins included (S/M/L) to find a snug fit for stability during workout. Usually the biggest size that fits comfortably in your ear will provide the most stability. Try all ear tip sizes (S/M/L) to find a snug seal for optimum sound quality, and look for a balance of comfort and acoustic sealing.

If you are experiencing issues with your headphones' Bluetooth disconnecting and reconnecting while on standby, there is a new Firmware Update app to resolve this issue. Start by downloading the app  "JBL Firmware Update" (see links below).
Google Play Store: https://play.google.com/store/apps/details?id=com.jbl.tune.update
App Store: https://apps.apple.com/gb/app/jbl-firmware-update/id1548227663

Once downloaded, you can update your headphones firmware from there. 
Below you can see step by step images of the update process.

      

The InfinityLAB charger supports Power Delivery 3.0 to provide you with the fast-charging experience. 

To reset the JBL Charge 5, Charge Essential or Charge Essential 2: 

Volume+ & Play/Pause Long press for 2 seconds while the speaker is ON

Please note: If the Charge 5 was previously paired with any phones/tablets, please remove the speaker from your list of paired Bluetooth devices. Now it has been restored to its factory settings, it will automatically enter into pairing mode the first time you power it on.

To reset your speaker to its factory settings, press and hold the Bluetooth and Vol + buttons for at least 10 seconds. The LED will emit a constant amber color until the reset is completed. 

To reset the device to its factory settings: 
Power on the speaker. While on, press and hold the power button down for 15-20 seconds until the speaker turns off.

Now that the speaker has been reset, make sure to remove it from your BT settings if it was once paired to other devices as the BT memory has been reset as well. Once you turn the speaker on again, it should automatically enter into pairing mode with a flashing LED. It should pop up on your discoverable devices under your BT settings and connect within a few seconds. 

Power on the speaker Press and hold the Volume + button and the Bluetooth button together for 3-5 seconds until the speaker turns off Once turned off, the speaker has been reset to the factory default settings

In order to adjust your EQ settings you must follow these instructions:   In your Windows 10 taskbar, right click on the volume icon. It should bring up your selected output device. If “Speakers (JBL Quantum *model* Game)” is not selected, please proceed to the next step.
In the upper right hand corner, select the arrow. This will display a list of output devices on your PC. Please select “Speakers (JBL Quantum *model* Game)” After selecting 'speakers' you will now be able to adjust your EQ settings to your preference.

To control the volume, simply move your finger up the ridges above the JBL logo on the RIGHT ear to increase the volume. To decrease the volume, move your finger down along the ridges.

To pause/play press the "L" on the JBL logo located on the RIGHT ear for 1 second. If you want to skip the track forward, press the "L" on the JBL logo on the RIGHT ear hook for 2 seconds. To skip tracks backward, press the "L" on the JBL logo on the RIGHT ear hook for 3-4 seconds.

To pair to a different device, double tap and hold your finger on the JBL logo for 5 seconds until you see the LED light flash blue. Make sure that the device you are trying to connect to is in range and in pairing mode. You should see the Endurance headphone pop up on your discoverable devices within a few seconds and the flashing LED light should now be a solid blue.

To answer call, press the "L" on the JBL logo on the RIGHT ear for 1 second. To hang up, press the "L" for 1 second. To ignore the call, press and hold the "L" for 2-3 seconds.

If connecting for the first time, the headphone will enter pairing mode automatically after it is powered on. To turn the headphones on, simply spread apart the RIGHT power hook from the cord. You will see solid red LED and then it will flash blue as it begins to search for a device to connect to. The Endurance headphone should pop up on your discoverable devices within a few seconds and you should be connected! If you wish to turn off the headphones, remove them from your ear and allow the RIGHT power hook and cord to close together. This is magnetized, so they should close together with ease.

Fully charge the earbuds along with the charging case before the first use. The charging case is for charging the earbuds only. LED behaviors: 1 LED- 25% 2 LED-25%-50% 3 LED-50%-75% 4 LED-75%-99% NO LED-100% Fully Charged You can keep the earbuds in standby mode for up to 3 hours without having to return them to the case. beyond this point the earbuds must be returned to the case for charging. You should receive up to 4 hours of playback with additional 24 hours of backup power from the charging case.

The Endurance headphones do not support Apt X or AAC audio codecs.

ENDURANCE PEAK 3

Software Update Release Notes

------------------------------------------------------------------------

 Version:  4.7.0

Release Date: November 29, 2023

Release Media: OTA (over the air) Automatic Update through JBL Headphone App

 

What’s New

1. Update BT name to "JBL Endurance Peak 3"

Here is how to add music to the Dive Headphones: 1. Place the MP3 music files that you want to transfer to the Dive headphones on your computer, where you can find them again. The sequence is not important, they will be played in alphanumerical sequence. If you want to have a special sequence to your tracks, you can add a number as the first file name. 2. Connect the Dive to your computer with the USB cable. Please use the cable that came with the headphones, since other USB cables may be wired for charging only, and may not work. 3. Your Dive will now pop up in your explorer folder overview as a new drive. Total capacity is about 991 MB. 4. Now you simply drag-and-drop the MP3 files from their location onto the Dive, or you mark the files, copy them and paste them onto the Dive. Do not use folders of any kind, and do not try to place other file types on the Dive's memory. MP3 files with a resolution of 320 kbits/second is maximum quality possible. Please note that the owner's manual contains an error about random play, stating that MP3 play will always be done in random sequence. Unfortunately, this is an error. All replay of MP3 files from the internal memory is alphanumerical, NOT random. As mentioned above, you can add a number to the track title, and the tracks will be played in numerical order, until no more numbers are present, after which replay is in alphabetical order.

ENCHANT SUB

Software Update Release Notes

------------------------------------------------------------------------

Version:  24.51.11.75.00

Release Date: January 20th, 2025

Release Media: OTA (over the air) Automatic Update through HK One App

 

What’s New

1. Improved software performance

ENCHANT SPEAKER

Software Update Release Notes

------------------------------------------------------------------------

Version:  24.50.65.65.00

Release Date: January 20th, 2025

Release Media: OTA (over the air) Automatic Update through HK One App

 

What’s New

1. Add Auracast support using HK One App
2. Increase EQ to 7 bands
3. Improved software performance

ENCHANT 900

Software Update Release Notes

------------------------------------------------------------------------

Version:  24.50.65.90.00

Release Date: January 20th, 2025

Release Media: OTA (over the air) Automatic Update through HK One App

 

What’s New

1. Increase EQ to 7 bands
2. Improved software performance

ENCHANT 1100

Software Update Release Notes

------------------------------------------------------------------------

Version:  24.50.65.90.00

Release Date: January 20th, 2025

Release Media: OTA (over the air) Automatic Update through HK One App

 

What’s New

1. Increase EQ to 7 bands
2. Improved software performance

Demo mode

1. Press the Play and Boost button at the same time for 5 seconds.
2. Depending on what state your JBL Partybox is in, either you enter Demo mode or disabling it.
   1. NOTE: In Demo mode, you cannot use the JBL Partybox as most features and buttons are not working.

The SmartThings app works with Alexa and can be used to control compatible products such as light bulbs, on/off switches, dimmer switches, thermostats, locks, and Scenes configured with the SmartThings app. To use your speaker to control these smart devices, follow these steps:

1. Go to the speaker's page in the SmartThings app.
2. Select Menu (3 dots on the top right corner).
3. Select "Settings".
4. Select "SmartThings with Alexa".
5. Tap "Allow" to let Alexa to access all your compatible home devices.
6. Select "Link".
7. Tap "Done".

The ear pads can be removed and washed.
To remove the ear pads, rotate them anti-clockwise to unlock (see image below).

The ear pads must be hand washed only, do not machine wash - the water temperature used should be in the range specified below. Then wait for the ear pads to fully dry.

Once fully dry, align the holes on the inside of the ear pads (highlighted with orange circles in the image below) with the clips on the headphones (located where the red arrows are pointing in the image below), now rotate the ear pad clockwise to lock the ear pads to the headphones again.

To skip the tracks forward, you press and hold the volume up button for 3 seconds. To skip tracks backward, press and hold the volume down button for 3 seconds.

It's normal that music will be interrupted for one or two seconds when entering Wireless Dual Sound mode. The two compatible speakers are synchronizing with each other during this connection process. Once they are in sync you will not experience any further interruption.

The Onyx Studio 7 features Dual Wireless Sound which allows you to connect two Onyx Studio 7 speakers together for a more powerful listening experience. Please note: You cannot connect the Onyx Studio 7 to other Onyx Studio speakers such as the Onyx Studio 6 and 5. 

If your DSP Tuning Software is not responding properly or is crashing, it is likely because the proper USB driver has not yet been installed.  There is an easy fix for this, and it does not require you to uninstall anything.

 

1. If the tuning software is open, close it.
2. Go back to your software install files and double-click on “USB Driver”.

NOTE: Make sure to allow it to make changes to your computer if your anti-virus software requests it.

3. After the driver is installed, reopen the software.  Your problem should be resolved.

Yes, a phone with GPS capabilities is needed so that the Vi Fitness app can start and stop workouts, track biometrics, measure and store data, track features like elevation and location, and play music during training. We support iOS (9+) and Android OS (Lollipop +) devices however we recommend having the latest OS on any device for the best Vi experience.

Yes. Pair your device with the speaker via bluetooth.

Cables and other spare parts for EVEREST can be obtained from either the distributors or from authorized service centers. Please contact Harman Customer Support to get the necessary contact details.

Check out a list of games with surround sound: https://satsun.org/audio/

Every home is different, so it is difficult to provide a universal guide that suits it all. What you can do is check the number of available access points in your home by performing a Wi-Fi network scan using a mobile device. Then select the Wi-Fi channel that isn't as busy as the rest. Also, check how much noise each speaker has using the Harman Kardon Controller app. Simply go into the settings menu and select "Send us feedback" to see the results, signals between -40 dB and -62 dB are considered good.