How To

Harman Kardon Warranty Information

The limited warranty begins on the original date of purchase, and is valid only on products purchased from authorized resellers in the United States and used in the United States.

 

Warranty Period: Home Audio, Portables, Headphones

One year (except non-powered speakers, which are covered for five years)

 

Warranty Period: Car Audio, Marine, Powersports

One year

 

NOTE: Warranty coverage can differ by model, please refer to the warranty card included with your product to check your coverage.

 

What is covered by the Harman Kardon warranty?

Unless a different warranty period is stated in the Warranty Card provided with your Harman Kardon product, Harman Kardon warrants for a period of 1 year (5 years for any non-powered speakers) from the date of retail purchase by the original end-use purchaser, that this product, when delivered to you in new condition, in original packaging, from a Harman Kardon authorized reseller and used in normal conditions, is free from any defects in manufacturing, materials and workmanship. Refer to the Warranty Card provided with your Harman Kardon product for specific details including what is not covered along with other terms and conditions.

 

During the warranty period, the product or components will be repaired or replaced at Harman Kardon’s option, without charge for either parts or labor. Alternatively, Harman Kardon may decide at their sole discretion to refund the pro-rated portion of the original purchase price based on the remaining balance of the warranty period.

 

Any warranty service or replacement that is performed will not extend the original warranty period.

 

What is not covered by this warranty?

This limited warranty does not cover damage or failures that are a result of:

• Damage caused by accident, unreasonable use or neglect (including the lack of reasonable and necessary maintenance)
• Damage to, or deterioration of, any accessory or decorative surface
• Damage resulting from failure to follow instructions contained in the owner’s manual.
• Damage resulting from the performance of repairs by someone other than an authorized Harman Kardon service center
• Deterioration of component parts, the nature of which is to become worn or depleted with use such as batteries and headphone ear pads

 

How to obtain warranty service?

Before requesting a replacement, you may read through our support materials and FAQs. If your questions are not answered, please reach out to our experts for personal assistance and troubleshooting. If you still need to replace your product, please follow these steps:

 

1. Have your purchase receipt or order confirmation handy
2. Please visit our support section to fill out the warranty exchange form.

 

The Citation Amp works with Chromecast built-in (audio only), and also works with Hey Google products. For example, you can use voice commands to tell your other Google speakers to play music on Citation Amp.

As of December 1, 2022, Google Assistant on third party smart displays, soundbars, and speakers are no longer able to make a voice call to a landline or mobile number on the carrier network. Voice-over-IP calls continue to work. This is due to the ongoing infrastructure improvements.

 

Please click here to see Google’s official statement/article explaining this.

GO 4

Software Update Release Notes

------------------------------------------------------------------------

Version:  0.5.9.0

Release Date: February 11th, 2025

Release Media: OTA (over the air) Update through JBL Portable App

 

What’s New

1. Allow stereo preference to be saved and retained after speaker is turned off
2. Improve Auracast performance with other JBL Auracast-enabled speakers
3. Bug fixing

------------------------------------------------------------------------

Version:  0.5.3.0

Release Date: June 11, 2024

Release Media: OTA (over the air) Update through JBL Portable App

 

What’s New

1. Add support for Multi-speaker connection with PartyBox Club 120 & PartyBox Stage 320
2. Performance enhancement

For JBL Quantum 100/200/300 models, they do not offer Game-Chat audio dial function.
To get the Game-Chat dial feature, you need JBL Quantum 400, and up, then you can adjust game-chat balance by rotating the dial-up and down.

For models that support Game-Chat dial, when you rotate the dial, you will feel a notch that indicates 50% game and 50% chat. Or you can see the status on the top bar of the JBL QuantumENGINE.

The Bass, Treble and Echo buttons on the control panel on top of the Partybox only applies these EQs/effect to the Microphone inputs on the rear of the speaker - for Karaoke use. The EQs and Echo effect cannot be applied to other sources or inputs such as Bluetooth, Aux or USB.

If more bass is desired, there is a Bass Boost button on the top control panel (with 2 levels of Bass Boost: Off, Level 1 & Level 2, switched through pressing the button multiple times). This will be applied to the sources and inputs mentioned above (but not the microphone inputs).

Random flashing is an indication that the wireless link between primary and associated speakers was lost and recovered. If this happens too often, it may be caused by interference in the 2.4 GHz ISM band, caused by overcrowding of the band. Sometimes it helps to change location of the speakers, or to shut down other 2.4 GHz devices.

Horizon's alarm sounds for 3 minutes, then it shuts off, or rather it goes into snooze, for 9 minutes. Then it sounds the alarm again for 3 minutes, followed by snooze for another 9 minutes. After this final snooze period, it starts playing, and keeps on playing until it is manually shut off. The light shuts off with the audio.

Approximately 8 hours streaming music or 20 hours of talk time.

To power on the device, place one of the headphones inside your ear and press and hold the center button on the inline mic. You should hear the audible voice stating, “powering on” and a blue blinking light should appear at the top of the inline mic. If this is your first time connecting to a device, it should immediately go into pairing mode. The device should recognize the Focus 500/700 Wireless headphone. Once you select that option, the audible voice should state, “connected”. If you are trying to connect to a different device, turn the headphones on and press and hold for 3-5 seconds for the headphones to start searching for a different device. The headphones should appear on your discoverable devices within a few seconds. You should hear the audible voice stating, “powering on….looking for device” You will see the Bluetooth light alternate between red and blue when it is in pairing mode. Once connected the Bluetooth will change to a flashing LED light and the audible voice will state, “connected”.

AUTO SCAN:

Long Press Enter/ Exit to Auto Scan

Auto Scan will automatically search for all available stations and save to Presets

TUNE DOWN / TUNE UP:

Press 1x to tune down/up by step, manually

Press 2x to tune to the previous/next preset station

FLIP 6

Software Update Release Notes

------------------------------------------------------------------------

Version:  0.6.9.6

Release Date: January 24th, 2025

Release Media: OTA (over the air) Update through JBL Portable App

What’s New

1. Updated standby time
2. Improved Samsung TV compatibility
3. Performance improvement

------------------------------------------------------------------------

Version:  0.6.9.3

Release Date: July 5, 2024

Release Media: OTA (over the air) Update through JBL Portable App

 

What’s New

1. Fixed issue where a popping noise can be heard when pressing the power button to turn off the speaker

------------------------------------------------------------------------

Version:  0.6.8.9

Release Date: October 31, 2023

Release Media: OTA (over the air) Update through JBL Portable App

 

What’s New

1. Improved PartyBoost capability