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When I am out in the world using this as a portable device, can I still use ALEXA?

When out in the world, on the beach, in a park, etc., the ALEXA feature will not work because the unit will not be connected to the internet via wi-fi. You can connect it to a wi-fi hotspot on a phone, if you like, or you can use it as a portable Bluetooth speaker.

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When I adjust LFE Trim in the Audio Effects menu, I hear no difference of level from my subwoofer. Why is that?

Please note that the LFE Trim function is only active with surround source signals that feature a separate LFE track for the subwoofer. It does not affect subwoofer level when playing stereo or mono.

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When Go + Play BT/Wireless is connected to multiple smart devices via Bluetooth, why is there a 'pop' when I switch between music sources?

When the speaker is switching quickly between music sources via Bluetooth, it's normal to experience a very short 'pop' sound because the Bluetooth signal is breaking in and doing the handshake with the speaker. It won't appear after the Bluetooth signal is stable.

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What Wi-Fi standards are supported for Citation?

Citation speakers support 802.11g, 802.11n, and 802.11ac standards on both 2.4 GHz and 5 GHz bands. We recommend using 5 GHz if available, as this will give you more stable performance and use the full power of your wireless audio. Contact our customer support to get in touch with an expert that can help you with your Wi-Fi network. We are here to help!

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What Wi-Fi standard does the AURA support with Spotify Connect?

AURA supports network standards b/g for both AirPlay and Spotify Connect solution.

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What to do when Wireless network connection fails during setup
Let's run through some basic check marks to ensure we didn't miss anything while setting up your device.
1. Your Citation device is turned on
2. Check the password you have entered, and re-enter it again (typos can happen).
3. Make sure your mobile device has the initial support needed:
  1. Android 4.4 OS and higher
  2. Apple iOS 10 OS and higher
  3. The latest version of Google Home app
4. Your phone needs Bluetooth to be on
5. Enable Location Service (Android only)
6. Plus you need to permit Google Home app to access your location on the phone (Android only).
The basic check is done, and we are now moving into your Wireless network setup.
1. Try moving your speaker closer to the Wireless network router
2. Have you previously connected the speaker to your WiFi network? If yes, look below or move to "Troubleshooting"
  1. Did you recently make any changes to your network, such as buying a new router, adding an extender, or maybe changed settings?
  2. Maybe your ISP (Internet Service Provider) did some changes, possibly even updating your Wireless router software.
If you still are experiencing issues connecting the device to your Wireless network, let's do some further troubleshooting.

Troubleshooting
1. Your WiFi router might need a reboot, unplug power for 1 minute and connect power again.
  1. While you are rebooting your WiFi router, we advise doing the same for your speaker. Simply disconnect power and reconnect power again.
  2. In case rebooting the speaker didn't work, let's try resetting your speaker by pressing the Reset Button for 5 seconds (Front LED will light up).
2. Go ahead with the setup again (remember to open Google Home app )
3. Reboot your mobile device
WiFi Network Troubleshooting
- Check your WiFi router settings. Be sure that UPnP (Universal Plug and Play) is enabled.
- Change Wireless channels on your WiFi router on 2.4G or 5G..
  - Avoid using other channels on 2.4G other than 1, 6 and 11. The rest are a NO-GO.
  - Keep a maximum of 8 devices in total on 2.4G (that is including our speakers).
  - Move products to WiFi 5G band, if they support it, to reduce the stress factor on the 2.4G band
- Check your WiFi router to see if there is a MAC address limitation.
  - MAC address limitation is when your router is set/fixed to a maximum of 20 devices (or whatever it may have been configured for).
  - When you want to add the 21st device your router will deny access because you have filled up the 20 devices.
  - You need to clear or delete old devices that are not in use anymore. This may require someone with technical knowledge.
  - We advise that you don't have any MAC address limitations at all.
- Avoid bad extenders (Cheap ones are often not powerful enough to deal with or handle the kind of data required to transmit high quality audio).
  - With extenders, the connection between "router and extender" is decreased by 50%. That said, your data will be even slower,. having to processes it while the speed is decreased.
There are more things you can do to optimize your WiFi router, but these above are the most common issues happening in users homes.
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