How To

Support Overview / How To

How To

1867 results
  • Do I need to close the USB cap for the speaker to be waterproof?
    Yes, it is needed to close the USB cap completely for waterproof.
  • Do I need to charge from a certain kind of charger, or can I use all USB sockets?
    Each headphone is shipped with a micro USB charging cable. USB is the only way to charge the headphones, and all normal USB chargers may be used.
  • Do I need to calibrate the head tracker sensor?
    The head tracker in the Quantum ONE uses your movements to calibrate the sensors. You can speed up the calibration process by doing the following: * Imagine that the headphone is a standard cube with 6 faces (Front, Back, Left, Right, Top, Bottom) * Orient the headphone so that it is sitting on each face of "the cube" sequentially. For example, start with the headphone positioned normally (bottom face of the cube down). Then rotate it so that the right side of the cube is facing down. Then continue through the rest of the faces of the cube. * Hold the headphone in each position for 1 second * Once all the faces of the device have been rotated, set the headphone down on a stationary surface for 2 or 3 seconds.
  • Do I need the App to update the software in the Everest Elite headphones
    For headphones with Version 4.0 of the Firmware, the first update will be done via USB cable, and after the first update, all subsequent updates will be delivered over the air. For headsets with version 5.0 of the firmware, all updates will be delivered over the air, via the app
  • Do I have to bring the charging dock when I use the ALLURE PORTABLE as a portable?
    No, the ALLURE PORTABLE has a Micro USB charging port on it, so you can charge it without the docking station using any USB charger with a charge rating of 2.3 amps or higher. A charger with a slightly lower rating, below 2.3 amps, will also work, but the charging time will increase.
  • Do I have the option to control the volume from the detachable inline remote cable?
    Unfortunately, there is no volume control on the inline microphone. You have the options to answer phone calls, skip tracks and pause and play.
  • Does Trunote work only when ANC is ON?
    Yes, ANC needs to be ON.
  • Does Trip have to be plugged into power to work?
    No. This product has a rechargeable battery.
  • Does this speaker have a voice assistant?

    This speaker supports both Samsung Bixby and Amazon Alexa voice assistant. You have the ability to setup both voice assistants and run both of them concurrently.


  • Does this speaker have an Aux Input?
    This speaker does not have an Aux Input, so no analog connection is possible.
  • Does this model have detachable cable?
    Yes, the cable is detachable.
  • Does this headphone support JBL QuantumSURROUND?
    The JBL Quantum 100 is not equipped with JBL QuantumSURROUND. You can consider to purchase the JBL Quantum 300, which comes with a USB dongle and access to JBL QuantumENGINE. 
  • Does this headphone support JBL QuantumSURROUND?

    The JBL Quantum 200 is not equipped with JBL QuantumSURROUND. You can consider to purchase the Quantum 300, which comes with a USB dongle and access to JBL QuantumENGINE. 

  • Does this headphone have a microphone?
    The Inspire 100 series does not feature a microphone.
  • Does this headphone feature volume control?
    Yes, this headphone features a three button microphone that features volume control, track control, and can receive phone calls.
  • Does this headphone feature the automatic shut off?
    No, the Reflect Mini BT does not feature the automatic shut off.
  • Does this feature a microphone?
    Yes, this headphone features a one button microphone that gives you the ability to pause/play, skip tracks, and answer/hang up phone calls.
  • Does the Y50BT have volume control?
    Yes, the Y50BT volume controls are located on the bottom of the right ear cup. You also have the power/pause/play and track controls located on the bottom right ear cup of the headphones.
  • Does the Xtreme has the same sound with and without AC power connected?
    If you are playing on battery only, you may experience slightly lower bass level and dynamics near maximum volume. If you are AC connected and playing via your Xtreme speaker, you will hear an increase in bass performance. The reason that bass performance is lowered when playing on battery is to reduce power consumption for you to have longer playing time from your Xtreme speaker.
  • Does the Wi-Fi indicator on the front of JBL Playlist, has to be at full signal to work?
    If the Wi-Fi indicator has all 3 LED lights on, then the signal to the speaker is extremely good, and if only 2 LED light up, then the signal will be good. If you only have 1 LED light or No LED light we suggest moving the speaker to a different location for a better Wi-Fi signal and better audio experience.
  • Does the US Train feature an audio cable?
    Yes. The UA Train features a detachable audio cable with a one button remote. (Please note: you cannot use bluetooth or TalkThru when using the cable connection.)
  • Does the UA Sport Wireless Flex feature volume control?
    Yes. You have the ability to control the volume which is located on the RIGHT arm of the neckband.
  • Does the Tune600BTNC feature an audio cable?
    Yes. The 600BTNC features an audio cable that you can use if you do not wish to use the headphones via wirelessly.
  • Does the T205 have volume control?
    No. Because it features a one button universal microphone, it does not give you the ability to control the volume.
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