How To

Support Overview / How To

How To

1867 results
  • Does the JBL Boombox play at louder volume than the Xtreme?
    Yes, the Boombox plays at 3,5dB higher volume than the JBL Xtreme. This results in a 150% volume increase, compared to the JBL Xtreme
  • Does the JBL 300/500 support DTS?
    No, the JBL Bar 300/500 does not support DTS.

    It supports the following Dolby Audio formats:

    Dolby Atmos
    Dolby Digital
    Multichannel PCM
  • Does the J88a feature volume control?
    No. The J88a features a one button microphone that does not have volume control. The one button microphone allows you to pause/play, skip tracks and answer/hang up calls.
  • Does the ITX 2000 have volume control?
    The ITX 2000 features a one button microphone that does not have volume control. The one button microphone allows you to pause/play, skip tracks and answer phone calls.
  • Does the Inspire 500 feature volume control?
    Yes, the Inspire 500 features a 3 button mic that features, pause/play, track and volume control.
  • Does the Inspire 500/700 feature volume control?
    Yes. The Inspire 500/700 series features a three button microphone that enables you to control the volume.
  • Does the Inspire 200 have a microphone?
    The Inspire 200 does not feature a microphone.
  • Does the Harman Kardon Allure support text messaging?
    No, this feature is not supported in our Harman Kardon Allure speaker. This might change with future updates. You can write text messages to your Amazon friends via the Alexa app.
  • Does the Harman Kardon Allure/portable work in any country?
    Harman Kardon Allure/portable will only work in selected countries such as United States, Germany, United Kingdom and soon France. To use the Allure on your network requires two different apps. 1. HK Alexa setup - To connect it to your Wi-Fi network (Only available in the countries above) 2. Amazon Alexa app - To control Alexa and add streaming services to your Allure speaker. However, in some countries, French, German or English is spoken, but you still cannot use the Allure, because the Amazon Alexa app cannot be downloaded. This is a decision made by Amazon. The Alexa app is only available in some countries, and this is not only dependent on language. Therefore, if you plan on buying an Allure speaker, and have it shipped to a country outside the selected regions, you will not be able to use it on Wi-Fi, and Alexa voice commands will not work. Only Amazon knows if and when they will extend the app availability to more countries.
  • Does the Harman/Kardon SB20 have any input sources?
    The Harman/Kardon SB20 is an easy connectable soundbar for your TV. It only has outputs for TV connection, and we advise to connect all other HDMI sources to your TV instead.
  • Does the Flip 4 fit into the Flip 3 carrying case?
    No, the Flip 3 carrying case is too small. At the moment, no carrying case is available for Flip 4. We suggest that you check out manufacturers that specialize in this kind of accessory.
  • Does the Flip 3 SE support JBL Connect / JBL Connect+?
    No, the Flip 3 Stealth Edition does not support JBL Connect or Connect+. The Stealth edition can not be paired with other JBL devices.
  • Does the first model of Esquire fit in this case?
    No this case is only made to fit Esquire 2
  • Does the Everest 110 feature volume control?
    Yes, the Everest 110 features volume control that is compatible with most smart devices. The volume control is located on the inline microphone.
  • Does the E55BT Quincy Edition headphone comes with a carrying case?
    Yes, the E55BT Quincy Edition headphones feature a carrying case.
  • Does the E15 headphone feature volume control?
    Unfortunately, the E15 features the one button microphone that does not feature volume control. You have track control, pause/play and phone capabilities.
  • Does the Citation speaker record all my conversations?
    No, the Citation speaker does not store any conversations, it listens only for a few seconds and then deletes the file. Only when using "OK, Google" or "Hey, Google" will it start recording your question in order for Google Assistant to fulfill your request. You can always delete all your recordings via "My activity" settings under your Google Account.
  • Does the Citation MultiBeam 1100 have voice assistant?
    The product does not have a built-in voice assistant. However, the product works with other voice-enabled products supporting Google Voice Assistant or Amazon Alexa.
  • Does the Bluetooth cable for AKG N5005 support AAC and aptX?
    Yes, both the AAC and the aptX codecs are supported. aptX HD and aptX Low Latency are not supported. Please note that N5005 is an in-ear headphone capable of extremely high audio reproduction quality. Wireless transmission cannot deliver the quality that a first-class analog, cabled signal can. The best possible quality is available with the balanced 4-pole 2.5 mm jack, connected directly to a highest-quality headphone amplifier that supports this connection, fed by the highest quality source.
  • Does the Aura Studio 2 support social mode?
    Yes, The Harman Kardon Aura Studio supports Social mode. With this feature, you can connect up to 3 mobile devices simultaneously by Bluetooth. The last device to start playback will take over.
  • Does the Aura Studio 2 support Siri or Google Now?
    Yes, When connected by Bluetooth from an iOS or Android device, pressing and holding the Bluetooth button for more than 2 seconds on the Aura Studio 2, the Voice Command will open ( iOS > Siri, Android > Google Now )
  • Does the Aura Studio 2 support Harman Dual Sound?
    Yes, The Harman Kardon Aura Studio 2 supports Harman Dual Sound. With this feature, you can connect 2 Dual Sound enabled speakers with eachother.
  • Does the audio cable on the N60NC Wireless feature volume control?
    No. The audio cable features a one button microphone which allows you to pause/play, change tracks and answer/hang up phone calls. It does not give you the ability to control the volume.
  • Does the audio cable on the Everest 750NC feature volume control?
    No the audio cable included with the Everest series headphones has a one-button remote control with microphone. It does not have volume buttons. It can perform pause/play, and gives you the ability to answer and hang up phone calls. However, you can control the volume when the headphones are connected to a source device with Bluetooth, using the buttons on the ear cup.
  • Does the audio cable on the Everest 310/710 feature volume control?
    No the audio cable included with the Everest series headphones is a one button microphone that features pause/play, track control and gives you the ability to answer and hang up phone calls. You are able to control the volume when the headphones are connected through bluetooth.
  • Does the Arena series requires a specific receiver for best performance?
    You can use Arena speakers for any receiver of your choice! We can of course recommend you to look at our receivers at Harmankardon.com.
  • Does the App work with all of the Everest headphones?
    The app works with the Everest Elite models only.
  • Does the amplifer have a balance control?
    It does not have any balance control
  • Does the ADAPT output stereo to an external audio system?
    Yes, the ADAPT outputs stereo audio via the line-level, 3.5mm stereo mini-jack output.
  • Does splashproof mean, that I can place the speaker in my bathroom?
    Splash proof does not mean the speaker is suitable for bathroom placement, but it does provide protection against sudden exposure.
  • Does SB 250 Support AptX Codec?
    No, SBC Codec and AAC Codec are supported.
  • Does PureVoice work with music?
    PureVoice is designed to work with audio on the HDMI input. It is not active for Wi-Fi music or Bluetooth sources.
     
  • Does Noise Cancellation work when listening via cable on the ELITE headphones?
    Yes for both ELITE 300 and 700. And of course both can be used without any music at all for noise cancellation purposes only.
  • Does my Speaker have Speakerphone/Voice Assistant Functionality?
    This product does not feature speakerphone or voice assistant functionality as it does not have a microphone.
  • Does my speaker have an input selector, or are Bluetooth and AUX signals playing simultaneously?
    Bluetooth keeps on playing, even if you connect something and play to the AUX input. BT keeps on playing, since it has first priority. If you pause or stop BT play, any source playing to the AUX input will now be heard. If you resume play on the BT source, it will take over, and the AUX source is no longer heard, but will of course keep on playing, since there is no way to send a pause or stop signal to the AUX source via the line cable. All of this means that there is an input selector switch built into the device, controlled by the BT play function.
  • Does my JBL Quantum ONE headset provide game and chat audio balance?
    Yes, you can adjust game and chat audio balance by rotating the puck clockwise and anti clockwise. When rotating the puck, you will feel a notch in the puck that indicates 50 game and 50 chat.
  • Does my JBL Quantum 910 Wireless headset provide game and chat audio balance?
    Yes, you can adjust game and chat audio balance by rotating the dial clockwise and counter clockwise. When rotating the dial, you will feel a notch in the dial that indicates that the audio is at 50 in the game and 50 in the chat.
  • Does my Harman Kardon Allure speaker listen all the time?
    The Harman Kardon Allure speaker listens for the hotword "Alexa", and when our speaker detects it then it will open up a connection to the Amazon server and store your search history on your account. You can mute the mircrophone by tapping the Microphone button on the Allure speaker, this will stop the speaker from listening and will not react to Alexa until you unmute it.
  • Does my ESQUIRE2 requires any specific Bluetooth driver for my PC?
    ESQUIRE2 support A2DP Audio Codec, and normally that is enough for a Bluetooth driver to make it work with your PC. You will have to find a Bluetooth driver that supports A2DP Audio Codec.
  • Does my EQ have any impact on the JBL QuantumSURROUND/localization/positioning?
    In general, EQ shouldn’t affect localization — except in the case of the EQ being used very strongly.
  • Does my Control X wireless use Bluetooth connection between speakers?
    No, the connection between our Control XT wireless speakers are established through Wi-Fi connection, running on 2.4 GHz network. The only time you will use Bluetooth, is when you connect to the primary speaker and start streaming music.
  • Does JBL’s 30-day returns policy apply to Personalized Products?
    JBL Personalized Products are custom-printed to your individual specification and therefore cannot be returned or refunded.
     
  • Does JBL SoundShift work on any/all sources?
    Yes. When SoundShift is active, and your Bluetooth device is connected to your soundbar, you can easily listen to Bluetooth streaming and switch back to the previously selected source just by tapping the pause/play button on your Bluetooth device. When SoundShift is off, your Bluetooth paired device can not interrupt your current source.
  • Does JBL Soundgear have express charging?
    Yes, in two hours, you can charge it to approx. 6 hours of playing time.
  • Does JBL Quantum TWS support the JBL Headphones app?
    Yes, the Quantum TWS earbuds are compatible with the JBL Headphones app. It'll allow you to control EQ, ANC and Smart Ambient feature, Smart Audio & Gaming etc. for better experiences with your headset just like other JBL lifestyle products.
  • Does JBL QuantumSURROUND work with every game?
    JBL QuantumSURROUND works with every game, but the experience is better when your game outputs in surround sound. If your game outputs only 2-channel audio, using JBL QuantumSURROUND will sound like a pair of studio monitors in front of you. You’ll be able to hear the reflections of the sound in the room, but as with any stereo setup, you won’t have any discrete sound sources behind you. With a full 7.1 mix, you’ll be able to hear and locate sounds behind and above you.
  • Does JBL Quantum ONE provide surround sound?
    The JBL Quantum ONE provides QuantumSURROUND via the USB connection on PC. You can download QuantumENGINE here: JBLQuantum.com
  • Does JBL Quantum ONE provide mic monitoring (side tone) feature?
    Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. The default setting of the mic monitoring is "OFF”.
  • Does JBL QuantumENGINE support x86 CPUs?
    No, the JBL QuantumENGINE only supports x64 CPU Architectures.
  • Does JBL QuantumENGINE software require internet connection to function?
    The JBL QuantumENGINE can run without internet connection, but it needs connection to download and install the software or firmware upgrades.
  • Does JBL QuantumENGINE also support 32 bit Windows?
    No, the JBL QuantumENGINE only supports 64 bit Windows.
  • Does JBL Quantum 910 Wireless provide surround sound?
    The JBL Quantum 910 Wireless provides QuantumSURROUND via the USB connection on PC. 
  • Does JBL Quantum 910 Wireless provide mic monitoring (side tone) feature?
    Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. The default setting of the mic monitoring is "OFF”.
  • Does it support APT-X.
    It does not support APT-X technology.
  • Does it offer protection to the product against accidental hit or drop?
    The carrying-case is not designed to protect against accidental blows or being dropped.
  • Does it matter if my game output is 5.1 or 7.1?
    There’s potentially more detail and spatial resolution in a 7.1 channel setup—and the more detail, the better the experience. However, JBL QuantumSURROUND will still work well with 5.1 output.
  • Does it have WiFi?
    No. This product has wireless bluetooth.
  • Does it have phantom power for microphones?
    Yes, EON 208P has a selector switch where you can turn phantom power on/off when needed for condenser microphones on CH1 and CH2.
  • Does it have phantom power for microphones?
    No, there is no phantom power in the microphone inputs.
    All power to active microphones must be supplied from an external source.
  • Does it have automatic standby?
    Yes, after approximately 10 minutes of no activity and no audio, the unit goes into sleep mode. It must be awakened with the ON/OFF Button. It is not possible to wake it up with a Bluetooth pairing signal. After 20 minutes of no activity and no audio, the unit will power off.
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