How To

This product is not supported by Connect + or Partyboost on the JBL Portable app. They cannot connect to other portable speakers wirelessly.

It can fast charge almost anything with a USB-A or USB-C cable—phones, earbuds, power banks, cameras, even your laptop or gaming console.

The right ear cup features volume and (longer press) skip back/forward button, Aux input and USB charging port. On the left side ear cup the CLUB headphones feature the standby button, Bluetooth button and the Smart Ambient button (for Ambient Aware and TalkThru) or, with a longer, the ANC button. JBL has also placed an aux port on the left ear.
 

The silicone ear-tips can be removed and washed in lukewarm water with a little dishwasher liquid. Do not put the headphones into water. Wipe them off with a damp cloth with mild solution of dishwasher liquid. The actual opening for sound can be carefully cleaned with a cotton swab and lukewarm water with dishwasher liquid. Make sure that no water floats into the headphone.

The ear-tips can be removed and washed in luke-warm water with a little dish soap. Do not put the headphone into water, it may dried of with a moist cloth. If cloth and a little water doesn't clean sufficiently, use the cleaning-tool which has a brush and scraper to do the job properly

CITATION TOWER

Software Update Release Notes

------------------------------------------------------------------------

Version:  94384

Release Date: June 24, 2024

Release Media: OTA (over the air) Automatic Update

 

What’s New

1. Security improvements
2. Performance improvements

General information about WiSA:

WiSA is a wireless system designed specifically for audio and speakers. An audio system that incorporates WiSA technology has it's own internal wireless system. It is capable of doing 96kHz/24bit audio with an audio latency of only 5ms, virtually undetectable by the human ear.

For more information on WiSA technology, please go to the official WiSA website.

If a product is WiSA Certified, it can be used with any other WiSA certified product. For example a WiSA Ready TV with at transmitter.
Note: The overall sound quality is dependent on the processing and setup in the WiSA TV & transmitter, and may result in a performance (EQ, crossover and levels) not intended by the speaker manufacturer. To be sure that the Citation products sound the best, use a Citation Bar product as the main "hub".

WiSA Certified products:

Citation Surrounds
Citation Sub
Citation Sub S
Citation Towers

Products making use of WiSA technology (not certified):

Citation Bar
Citation Multibeam 700
HK surround

Limitations:

WiSA does not offer 3D audio formats like Dolby Atmos, and DTS:X yet, so at the moment it is limited to 5.1 or 7.1 Dolby Digital. So regardless of which brand of WiSA speaker you choose, Dolby Atmos will not be available yet.

CITATION OASIS

Software Update Release Notes

------------------------------------------------------------------------

Version:  94384

Release Date: May 20, 2024

Release Media: OTA (over the air) Automatic Update

 

What’s New

1. Fix security issue

------------------------------------------------------------------------

Version: 94340

Release Date: January 22, 2024

Release Media: OTA (over the air) Automatic Update

 

What’s New

1. Update to Google SDK 1.56
2. Fixed DAB stations not appearing in scan list
3. Fixed issue with radio powering on without user input
4. Improved performance
5. Fixed bugs

CITATION MULTIBEAM 1100

Software Update Release Notes

------------------------------------------------------------------------

Version:  23.42.21.81.01

Release Date: August 5th, 2024

Release Media: OTA (over the air) Automatic Update

 

What’s New

1. Upgrade to Google SDK 1.56
2. WiFi Setup Improvements

CITATION BAR

Software Update Release Notes

------------------------------------------------------------------------

Version:  94384

Release Date: June 24, 2024

Release Media: OTA (over the air) Automatic Update

 

What’s New

1. Security improvements
2. Performance improvements

CITATION AMP

Software Update Release Notes

------------------------------------------------------------------------

Version:  94384

Release Date: June 3, 2024

Release Media: OTA (over the air) Automatic Update

 

What’s New

1. Fixed security issue

------------------------------------------------------------------------

Version:  94326

Release Date: May 6, 2024

Release Media: OTA (over the air) Automatic Update

 

What’s New

1. Upgrade to Google SDK 1.56
2. Allow "Mono Full Range Out" as a Subwoofer crossover setting
3. Bug fixes
4. Performance improvements

CITATION ADAPT

Software Update Release Notes

------------------------------------------------------------------------

Version:  94369

Release Date: June 24, 2024

Release Media: OTA (over the air) Automatic Update

 

What’s New

1. Security improvements
2. Performance improvements

CITATION 300 & CITATION 500
Software Update Release Notes
------------------------------------------------------------------------

Version:  94384 
Release Date:  June 3, 2024
Release Media:  OTA (over the air) Automatic Update

What’s New

1. Fixed security issue

------------------------------------------------------------------------
Version:  93641 / MCU: 0.2124.2
Release Date:  August 22, 2022
Release Media:  OTA (over the air) Automatic Update

What’s New

1. Fixed a grouping issue with other Chromecast built-in speakers
2. Resolves the issues with the "Google Home" app when used with an Android device.
3. Other bug fixes and improvements

100W, 65W and 30W InfinityLAB chargers can fast charge USB-C equipped laptops.
The 100W charger supports laptops that require output power no more than 100W.
The 65W charger supports laptops that require output power no more than 65W.
The 30W charger supports laptop that require output power no more than 30W.

We suggest picking one way to charge your phone, so either charge your phone through wireless charging or wired charging. You cannot charge one device using both options at the same time.
 

USB-A output doesn’t support PD fast charging. To enjoy PD fast charging and with your device support, please use USB-C output (if your InfinityLab device has a USB-C output).
 

It will take about 4 hours to fully charge the InfinityLab ClearCall speakerphone using a charger that supports 5V 2A.

You will need to dry the charging port completely before plugging in power for charging.
 

To charge the headphones, place inside charging case. While charging, both LEFT and RIGHT ear bud will display a sold red light. Once the headphones are fully charged. The red light will turn OFF. When the charging case is fully charged, the white LED's will light up accordingly. Battery life can last for 10-hours per charge. You may recharge your earphones for another 40-hours playtime with the charging case. It takes 2 hours to fully charge the charing case.  

Our InfinityLab power bank should work with most cases in the market, and it depends on the design of the protected case/cover.
However, if your case’s bottom surface is thicker than 3mm, it may impact your wireless charging experience, and we recommend taking off the protected case/cover for the best charging experience.

If your phone case/cover has a metal plate on the back, it will not charge your device since it is a security feature of the FOD (Foreign object detection).  This means our Infinity Lab Qi-certified power bank can detect if a foreign object, such as metal, is on its surface. If that happens, the wireless charger either stops charging or does not start charging at all.
 

The InfinityLAB charger will not damage your device while charging.

The InfinityLAB charger will deliver the power your device needs during charging, and the InfinityLAB charger features auto protection against overheating, overcurrent, and overvoltage.

InstantGo 10,000 with a built-in USB-C cable and InstantGo 10,000 Wireless should be able to charge your laptop.
However, it may not apply to laptops that require output power of more than 30W.

Please check your laptop requirement before charging it with our devices.
 

Yes, it's normal to get warm during charging. The InfinityLAB charger features over temperature protection to ensure your usage is safe.
 

Yes, you can use the headset while charging!

CHARGE 5 WI-FI

Software Update Release Notes

------------------------------------------------------------------------

Version:  24.25.41.60.00

Release Date: June 28, 2024

Release Media: OTA (over the air) Update

 

What’s New

1. Add ambient sound playback feature for Moment Button - Forest, Rain, Ocean, Citywalk
2. Add product registration support in One App
3. Performance enhancement

------------------------------------------------------------------------

Version:  24.11.11.60.00

Release Date: April 9, 2024

Release Media: OTA (over the air) Update

 

What’s New

1. Add Roon Ready feature
2. Multi-Channel Bass optimization
3. Performance enhancement

------------------------------------------------------------------------

Version:  23.43.41.60.00

Release Date: November 15, 2023

Release Media: OTA (over the air) Update

 

What’s New

1. Add support for Immersive Audio feature
2. Add support for TIDAL Connect

 

CHARGE 5

Software Update Release Notes

------------------------------------------------------------------------

Version:  0.8.9.0

Release Date: January 15th, 2025

Release Media: OTA (over the air) Update through JBL Portable App

 

What’s New

1. Updated standby time
2. Improved Samsung TV compatibility

1. In order to change the name of the speaker, you must first connect your speaker via Bluetooth and then download the JBL Connect app.
2. Once the app is downloaded choose app and wait for it to recognize your device.
3. Now that your speaker is highlighted, choose the gear located either below or to the right of the speaker image.
4. Once you choose the gear you will have the option to edit the name by clicking on the small pencil icon.
5. After you change the name, you will see a notification stating to "Reconnect to  Apply New Name"
6. Go to your Bluetooth settings select "Forget This Device" and then reconnect to establish the new speaker name.

In the customized lightshow, you can select up to 3 patterns, however; the preset color cannot be changed. You can always adjust the lightshow brightness. 
 

On the bottom panel, rotate the battery cover into the unlocked position and remove the cover. Press the battery clip visible on the back side of the battery compartment to allow the existing battery to come out. Then insert the new battery in the slot with the + side visible (facing up), and install the battery cover again. Rotate the battery cover to lock it into place.

You can change the JBL Pulse lightshow via JBL Portable app.

1. Connect the Pulse with your phone, open the JBL Portable app and wait for app to recognize your speaker.  
2. Click the Lightshow button to enter the lightshow set-up
3. Swipe left and right to change lightshow
4. Swipe to customized page, to select your favorite pattern and customize your lightshow
5. Click the color wheel to change color or enter camera color picker
6. Click the brightness button to adjust brightness of the lightshow