The JBL Endurance SPRINT, JUMP and DIVE can be used in salt water (i.e. sea) but we recommend to thoroughly wash the headphones in fresh water after every use in salt water, to remove the salt residue. Please note that only DIVE can actually be used in water, because it features a function lock and a built-in memory for MP3 music files. SPRINT and JUMP cannot be used in water, because the touch buttons will malfunction when submerged, and Bluetooth cannot function at all under water.

Yes, the headphone will still work as a pasive headphone.

Yes, unlike many other Noise Reduction headphones, the N60 will play music, even when the battery is empty. Of course, Noise Cancellation will not be active.

The headphones can pair to multiple devices but can only be connected to one device at a time.

Yes, both ELITE 300 and 700 can do this.

The Everest 300 ear pads can be replaced by owner, but it is not easy, and removing the old pads may damage them. So, it is not a bad idea to have new pads at hand before removing the old ones. Since they are glued in place with double-adhesive tape, it is necessary to rip them off with care. After removing the old ones, clean off any residue of the double-adhesive tape that held them in place from the headphone pods. Then remove the protective layer on the new pads, exposing the adhesive. Carefully align the new pad before pressing the edge. This is to prevent the glue from sticking before you get the pad into the right position. When the pad sits correctly, you can press the edge all the way round to make the adhesive stick securely.

No. The case can only be used to carry the speaker.

Yes, the two model 300 versions are of identical size, and so are the two model 700 versions. The carrying cases can be purchased as spare parts.

The functions that can be programmed from your TV remote control into Boost TV are Volume+ and Volume-, Mute and Power. No other functions can be learned.

This is not supported at this time, but the upcoming Omni+ speakers will support Google Chromecast built-in, which has support for many Internet radio services such as TuneIn Radio.

What you need first

Make sure that these below things are checked before moving further:

1. You have the most recent version of the Google Home app installed 
2. Your LINK device is powered on (LINK 10 and LINK 20 with battery)
3. Your LINK device is plugged into a wall outlet (LINK 300, LINK 500 and LINK VIEW)
4. The LINK device is located near your router and you are standing next to it. 
5. The white LED lights in front of the LINK device are blinking, meaning it is ready to be set up
6. If you are using an Apple iOS device, then you need to turn on Bluetooth to install the device

   1. On your iOS device Home screen, tap Settings > Bluetooth.

   2. Make sure Bluetooth is On (toggled to the right and green).
   3. Return back to the Google Home app .
   4. Your LINK device should appear as "Set up this device" and you can continue with installing the LINK product.
7. If you are using an Android device, then you need to turn on Location services
   1. On your Android device, tap Settings .
   2. Tap Location > Turn on location.
   3. Tap Settings > Apps > Google Home app > Permissions.
   4. Next to "Location",  check the slider is On (toggled to the right and green)
   5. Your LINK device should appear as "Set up this device" and you can continue with installing the LINK product.

If you are still have trouble with installing your LINK devices then follow the steps below for further troubleshooting.

Troubleshooting

Step 1. Reboot your LINK device

1. Disconnect the power cable from your LINK device (300, 500 and VIEW) and for LINK 10 and LINK 20 simply turn the device "OFF". 
2. Reconnect power cable or turning the device ON for your LINK device. 

Step 2. Force close and relaunch the Google Home app      

1. From your Apple IOS device, do the following below:                   
   1. Press the Home button two times quickly. There will be a small preview of your recently used apps.      
   2. Select the app you want to close and swipe up towards the top of the screen.         
2. From your Android device, do the following below:              
   1. Launch the Recent Applications menu to see small previews of your recently used apps.                                 
   2. The Recent Apps button should be accessible at nearly any time along the bottom of the screen along with the other buttons on the virtual task bar.

Step 3. Check to see if the device is listed under “Ignored Devices” folder on the Devices tab      

1. Open the Google Home app.
2. In the top right corner of app home screen, tap Devices.
3. Scroll all the way down and make sure the LINK device is not listed under the Ignored Devices section.
4. NOTE: If you do not see any ignored devices, there is a chance that this section is not listed in the Google Home app.

Last thing to try​

If you are still experiencing issues with your LINK device not connecting to your Wireless network, then try the following:

1. Try finding another mobile device to set up your JBL LINK device, sometimes it can help connecting your LINK device.

2. Relocate your LINK device, or try to disable other Wireless network devices that might cause interference for your LINK device.

3. Perform a factory reset of your device, by holding down the mute button for 15 seconds (the LINK will now reboot and when the welcome message is heard then you can set it up again).
4. Reboot your Wireless router.           
5. Lastly, try turning Wi-Fi off and then back on again for your mobile device. Reopen your Google Home app and try again.

No, since this is a fully active headphone, power is necessary. The extra power pack is included to give extra safety.

Yes, you can listen to the N90Q while they are charging at the same time. Please note that the two cables need to be connected at the same time if you are listening to analog sound. When using digital sound input through the USB cable, charging and digital transmission take place simultaneously.

No, this is not possible. The N90Q is completely self-contained. Also, it is not a Bluetooth headphone.

No, you cannot use a lightning connector to charge the N90Q. It can only be charged with the micro USB charger that is provided for you in the packaging. Also, no digital signal transmission can take place from an iPhone, only from Android phones. But some Apple computers will work.

Yes, the headphones have Multipoint Connection, which allows you to switch seamlessly between the connected devices. 

These units do not offer multi-voltage power supplies. However, you can use a domestic 110 volt component overseas with the addition of a step-down transformer, available at most electronics stores.

Yes, you can use your Soundgear for TV watching or playing video games. You can use the TV speakers and the Soundgear simultaneously, they will be synchronized in time.

No, JBL Flip 4 can wirelessly link with JBL Connect+ compatible speakers only. Currently, the Flip 4, Pulse 3 and Charge 3 ( after a firmware upgrade ) have the JBL Connect+ feature

Although the product is Water Resistant and Sweat Resistant, continuous exposure to water over an extended period of time may damage your earphones.

Although the product is Water Resistant and Sweat Resistant, continuous exposure to water over an extended period of time may damage your earphones.

No, only analog audio sources are available for Zone II.

-       No, your Voice Assistant operates in the cloud and needs to be connected to the internet. .

Yes, you can easily charge your OMNI 50+ while charging another device via USB port.