How To

SB 250 will only pass one connection at a time. If two connections are playing at the same time, then the optical device will take priority.

Yes, in the HDMI Setup Menu, you can select either Sound To TV or to Amp, (which is the AVR 70). This detail is not mentioned in the owner's manual.

Yes, in the HDMI Setup Menu, it is possible to select either �Sound To TV� or �Sound To Amp�, Amp being the AVR. This detail is not mentioned in the owner's manual.

Yes, press Volume - and Connect button at the same time for 5 seconds. A voice reads out a set of numbers, which is the current software version. Using the HID Software Tool, available in the Manuals & Downloads section, you can find out if an update exists, and if so, install the update.

Yes, hold down the Volume and Bluetooth buttons at the same time. A voice will call out some numbers, and that is the software version on your AURA Studio.

Yes, press and hold microphone mute button & volume - button at the same time. A voice will speak up some numbers, that indicate the current software version in your ESQUIRE 2.

You need to dry the micro USB or power ports completely before plug-in power for charging.

You can charge your mobile Phone, but not mobile tablets.

Yes. A usb wall adapter would be required.

Yes, the N40 is equipped with three different sound filters to provide you with personalized sound tuning capabilities. The sound filter options are bass boost, reference sound and high boost.

Sorry, this is not possible.

Sorry, this is not possible.

You can't use standard rechargeable batteries with the K912. If you still have the original batteries, and compare them to the generic batteries you are trying to use, you will see the difference on the - ( minus ) side of the battery. On the original battery that comes with the headphones, there is a bare metal band on that side, which connects to a sensor in the headphones ( you can also see this sensor inside the battery compartment, on the - side ). A generic rechargeable battery does not have this metal band for the sensor, so the charger won't charge them. This is for protection, in case you have non-rechargeable batteries in the headphones and put them on the charger. This could cause damage to the headphones.

Yes, once you have setup the speaker via the Google home app, the name you entered during setup process is also displayed in Bluetooth settings.

JBL Personalized Products are custom-printed to your individual specifications. Orders cannot be cancelled once they are finalized on our website.

No, Arena cannot be bi-wired. Arena series has normal + and - analog input connections.

Yes, the E15 headphone features a one button microphone that allows you to answer calls and easily control your music.

When placing your order you can indicate whether the order should be delivered to your invoice address or any other address (e.g. your work address).

While you have an incoming call, and you can hear the call-tone from your SoundGear, simply adjust the SoundGear's call-tone level to the desired intensity, using the SoundGear's volume buttons.

Yes, please use the SUBWOOFER ¼” socket on the main panel to connect an additional subwoofer. This is an unfiltered output, so you will need an active (amplified) subwoofer with its own crossover network.

Yes, press and hold the play/pause button for a few seconds. This will activate SIRI on your Apple phone, if the SIRI function has been enabled on the phone.

No, you will need to use your fingertips, or use special gloves made for touch-screen use.

Yes, if a telephone is connected via Bluetooth to Horizon, this is possible. When adjusting the wake-up timer, there will be an option to select various wake-up tones, or Bluetooth sound. Select Bluetooth as source, while the telephone is playing the music stored locally, or streaming what you want as wake-up music. When the wake-up adjustment is finished, music will be playing over Bluetooth through the Horizon. Press Pause on the source telephone, or press the round selector button (between the two arrow-buttons) on the Horizon to pause the music. Now the system is ready to wake you up with Bluetooth music. When wake-up time arrives, Horizon sends a Play command to the telephone, and music plays via Bluetooth. You can use music that is stored in the phone, use Spotify or play from the cloud. This has been tested with both iPhone 6 and Samsung S6, and should work flawlessly.

Control Xstream is splash proof (IPX3). Which means that they can be used outside, but they should not be exposed to direct precipitation.

Charge 3 can be updated with the JBL Connect app, which will inform the user when an update is available.

Boost TV is not designed to be wall-mounted. It is designed to be surface-mounted underneath a television.

No, 4K upscaling is not possible. It was mentioned in the specification sheet and on the web page that this feature was supported, but that is an error.

Many newer routers with auto detect work really well. But if you experience issues with your product, we advise you to disable this feature and have two visible Wi-Fi networks (2.4 GHz and 5 GHz network).

No, this is not possible. Siri is activated by pressing the play-button for some seconds. Since the play-button on the headphone doubles as on/off button, pressing and holding it will simply turn the headphone off.

Yes, anyone that is near your JBL LINK speaker can get access to previous search history or information about Calendar, Google, Gmail etc., if you have shared this kind of information with the LINK speaker.

The BDS 280/580 or 280S/580S can upscale video signals from its internal drive to UHD format, both DVD and Blu-ray discs. The 280/580 or 280S/580S have pass-through function on the HDMI inputs. They will not upscale standard format or normal HD format video signals that are fed to the HDMI inputs of the 280/580 or 280S/580S. However, 4K or UHD video signals will pass through the BDS directly to the TV screen without processing, as will HD and SD format video. (Bear in mind that this high resolution makes it even more important to use high-quality HDMI cables, especially if they must be several meters long.)

To take a phone call, tap the center button of the right or left ear for 1 second. To hang up a call, tap and hold the center button for 1 second. To ignore a call, tap and hold center button for 3 seconds until music resumes. You may also use the ear buds in MONO or STEREO mode which allows you to make a call or listen to music on either bud independently.

If the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.

BOOMBOX 3 WI-FI

Software Update Release Notes

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Version:  24.25.41.60.00
Release Date: June 28, 2024
Release Media: OTA (over the air) Update
 
What’s New

1. Add ambient sound playback feature for Moment Button - Forest, Rain, Ocean, Citywalk
2. Add product registration support in One App
3. Performance enhancement

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Version:  24.11.11.60.00

Release Date: April 9, 2024

Release Media: OTA (over the air) Update

 

What’s New

1. Add Roon Ready feature
2. Multi-Channel Bass optimization
3. Performance enhancement

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Version:  23.43.41.60.00

Release Date: November 15, 2023

Release Media: OTA (over the air) Update

 

What’s New

1. Add support for Immersive Audio feature
2. Add support for TIDAL Connect

BOOMBOX 3
Software Update Release Notes

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Software Version:  V0.7.0.5
Release Date:  January 15th, 2025
Release Media:  OTA (over the air) via JBL Portable App

What’s New

1. Updated standby time
2. Improved Samsung TV compatibility

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Software Version:  V0.3.0.0
Version (iOS):  N/A
Version (Android):  N/A
Release Date:  July 27, 2022
Release Media:  OTA (over the air) via JBL Portable App


What’s New

1. Fixed Issue: Red LED keeps flashing after powering off the device
2. Fixed Issue: Battery indicator LEDs do not change when charging an external device via USB-A port
3. Fixed Issue: Charging LED keeps flashing after speaker is fully charged
4. Other minor bug fixes and performance improvements

BOOMBOX 2

Software Update Release Notes
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Version:  0.6.0.6
Release Date: May 7, 2024
Release Media: OTA (over the air) Update through JBL Portable App

What’s New

1. Improve PartyBoost capability

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Version:  0.4.4.0

Release Date: October 13, 2022

Release Media: OTA (over the air) Update through JBL Portable App

What’s New

1. Improve Bluetooth connection stability.
2. Support for PartyBoost when using aux-in
3. Improve PartyBoost & Stereo Mode switching
4. Improve update stability with iOS
5. Improve aux-in & Bluetooth input switching stability

JBL QuantumSURROUND technology can be used with any type of multi-channel audio content. For example: Netflix content, Blu-ray, and music mixed in 5.1 or 7.1 surround.

Getting started with the checklist

• A Harman Kardon Citation device(s).
• Latest version of the Google Home app installed on your mobile device. 
• Latest version of the Google app  (Android only) installed on your mobile device
• A Google Account (you can create one online via Google).
• A mobile device with either iOS or Android support.
  • ​Must have iOS 10 or higher
  • Must have Android 5.0 and higher
  • There is no support for PC set up.
• Your mobile device must support 5 GHz Wireless Network connection in order to set up our Harman Kardon Citation device. Note: Wireless Network with WPA2-Enterprise encryption is not supported.
• An internet connection from your local ISP (Internet Service Provider).
• Your Wireless Network must secured with WPA2 Encryption (Enterprise mode NOT supported). 
• Availability and performance of certain features, services and applications are device- and network-dependent and may not be available in all areas; subscription(s) may be required, and additional terms, conditions and/or charges may apply.

Once you have all requirement and what is needed then follow the video below that shows you how to install your device.

 

Harman continuously strives to improve the performance of our speakers through software updates in the JBL Portable App. To optimize battery life and performance for your speaker, please perform a software update:
First download the JBL Portable App from the App store or Google Play store to your mobile device.
Then connect to the speaker by Bluetooth.
Open the JBL Portable App and select settings to check and install the new Software version.
The red dot indicates the presence of an update (see image below).

This product features up to 10 hours of playtime depending on the content and volume level you are listening to. 
Battery Charging Time is 3 hours at 5V, 0.5A

The Boombox 2 features the same battery capacity as the first generation Boombox. The Boombox 2 battery specs have recently been changed in measurement specifications but still provides up to 24 hours of audio playback.

Under normal usage, the battery should remain at 80% capacity after 300 charge cycles.

What is a charge cycle?

Your power bank is 100% charged, and then one cycle means when you discharge the device to 0% and charge it all the way up to 100%. That is one full charge cycle.

Installation of a powered subwoofer/speaker in an automobile requires specific knowledge and experience.  If you’ve read the manual and do not feel comfortable performing the installation and setup yourself, we recommend that installation be carried out at a specialized center by a professional.
 

The BASSPRO GO uses the original Connect feature.  It is not compatible with devices using the Connect+ or PartyBoost feature.  You can connect up to two BASSPRO GO speakers to each other using Connect, or you can connect a single BASSPRO GO to other JBL speakers that have the same Connect feature, like the Xtreme, Charge 3, Flip 3, and Pulse 2.
 

The BASSPRO GO receives is power ONLY from the harness that is connected to the car battery.  When connected to the harness, the car battery will charge the internal battery so that it is ready to be used as a portable the next time you need it.

When removed from the harness, the full-range portable speaker runs on the internal battery.  It cannot be charged via either of the USB (A or C) jacks.  It will be charged the next time it is connected to the harness in the vehicle.
 

A dedicated bass boost button located on the RIGHT ear cup on the CLUB 950NC & 700BT increases low-end frequencies of 5-6 dB adding a kick to your favorite tracks.

The Mute+ATMOS combination button press to determine the Battery Status was originally designed for production line testing, not for consumer usage.  We determined that this testing method was inaccurate and began testing using specialized external equipment.  As of Software Version V21.13.11.80, the ability to check Battery Status inaccurately has been removed.

When charging the satellite speakers you can be confident that the Battery Status is 100% when the LED indicator goes  out.  As well, when the LED begins blinking red, you are at 20% and should recharge or plug in your speakers.

BAR 9.1
Software Update Release Notes
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Version:  V22.01.31.80
Release Date:  May 19, 2022
Release Media:  OTA (over the air) Automatic Upgrade and/or USB
Filename:  JBL Bar9.1 TWS ver 22.01.31.80.zip

1. Fixed a grouping issue with other Chromecast built-in speakers (read below):
   1. 3rd party Chromecast built-in speakers using a Google SDK less than 1.52GM2 can not be grouped with 1st party Google speakers any longer. This update brings the Bar 9.1 up to 1.52GM2, which means once again, it can be grouped with 1st party Google speakers
2. Software update resolves the issues with the "Google Home" app if you are using an Android phone (read below):
   1. Speakers with an SDK less than 1.52GM2 set up with a Google Pixel phone need to use a new, additional app called the "Device Utility app" to complete the Wi-Fi setup. After this update, customers may use the Google Home app as normal for Wi-Fi setup
3. General software and performance improvements:
   1. Sometimes there was a 0.5sec audio drop during ARC streaming with PCM format, now improved!
   2. Import MTK patch to solve continuous distortion after connecting Apple TV to a Sony TV while playing PCM stream in eARC source.

Note:  This software upgrade is not applicable for JBL Bar 9.1 China version.
注意：此软件升级不适用于JBL Bar 9.1中国版。

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Version:  V21.23.11.80
Release Date:  June 8th, 2021
Release Media:  OTA (over the air) Automatic Upgrade and/or USB
Filename:  JBL Bar9.1 TWS ver 21.23.11.80.zip

1.    Improve calibration success rate in some cases.
2.    Improve compatibility of some “ATMOS” Netflix streaming content. 
3.    Improve LED Display messages.

Note:  This software upgrade is not applicable for JBL Bar 9.1 China version.
注意：此软件升级不适用于JBL Bar 9.1中国版。

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Version:  V21.13.11.80
Release Date:  April 8, 2021
Release Media:  OTA (over the air) Automatic Upgrade and/or USB
Filename:  JBL Bar9.1 TWS ver 21.13.11.80.zip

• Improves Soundbar Optical, HDMI, and ARC Compatibility with TV.
• Improves Bluetooth connectivity for mobile devices.
• Improved LED Display Messages.
• Bug fix to remove detachable speakers battery level checking due to imprecise readings.

NOTE:  This software update is not applicable to the JBL BAR 9.1 China version.

注意：此软件升级不适用于JBL Bar 9.1中国版。
 

BAR 800 & BAR 1000
Software Update Release Notes
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Version:  V 24.33.31.80.00
Release Date:  August 20, 2024
Release Media:  OTA (over the air) Automatic Update

What’s New

1. Improve rear speaker charging performance when docked

 

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Version:  V 24.15.21.80.00
Release Date:  April 18, 2024
Release Media:  OTA (over the air) Automatic Update

What’s New

1. Improve calibration flow
2. Add Amazon HD support in JBL One App
3. Improve HDMI eARC/ARC compatibility

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Version:  V 22.34.55.80.00
Release Date:  September 09, 2022
Release Media:  OTA (over the air) Automatic Update
Filename:  JBL_Bar_800_1000_ver_22.34.55.80.00.zip

What’s New

1. Improved the LED display behavior for a better user experience.
2. Optimized the charging experience for the detachable surround speaker.
3. Improve Wi-Fi music streaming connectivity.

BAR 700

Software Update Release Notes

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Version:  24.15.21.80.00

Release Date: May 10, 2024

Release Media: OTA (over the air) Automatic Update

 

What’s New

1. Improve calibration flow
2. Add Amazon HD Music support in JBL One app
3. Improve HDMI eARC/ARC compatibility

BAR 5.1 SURROUND
Software Update Release Notes

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Version:  23.25.51.00
Release Date:  June 28, 2023

• Enhance software security

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Version:  22.49.21.00
Release Date:  December 21, 2022

• Fix Fire TV volume bar display 

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Version:  20-43-51-00
Release Date:  December 18, 2020 

• Improves Soundbar HDMI ARC inter-operability
• Enables Alexa MRM (Multi-Room Music) functionality.
• Download the “JBL BAR Setup” App onto your Android or iOS smartphone/tablet to setup WiFi and link it to your Alexa account to enjoy this new feature.

BAR 5.1
Software Update Release Notes
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Version:  V17.07
Release Date:  February 26, 2021
Release Media:  USB
Filename:  Unify.BIN

• Improves Soundbar Optical, HDMI, and ARC Compatibility with TV.
• Improved LED Display Messages

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Instructions for software upgrade
 

1. Download the latest software version from JBL.com and bin file: Unify.BIN
2. Prepare one empty USB Stick and create a new folder (named “UPG”) in the root directory, then copy the bin file to the new UPG folder.
3. Please mount the two detachable speakers onto the main Soundbar and subwoofer upgrade port to AUX input, then power on the Soundbar.
4. Please insert the USB Stick into the Soundbar USB port on its rear panel and long-press: [POWER] and [VOL- ] on the Soundbar for 10 seconds to start the software upgrade. Wait for the software upgrade to complete. The Soundbar will go back to standby mode.
5. To Check Software version: 

• Press and hold the DIM DISPLAY button on the remote control for 5 seconds in any source, followed by the short press of the SOUND MODE and then the short press of the NIGHT MODE button.
• To check the subwoofer software version, please connect the subwoofer to Soundbar via a 3.5mm AUX-in cable and follow the above procedure

BAR 5.0 MULTIBEAM
Software Update Release Notes
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Version:  21-04-54-70
Release Date:  January 29, 2021

• Improved WiFi related services compatibility (for Chromecast, AirPlay and Alexa MRM) with phones and tablets.
• Improve Soundbar HDMI and eARC/ ARC Compatibility with TV.
• Improved LED Display messages.

BAR 300 & BAR 500
Software Update Release Notes
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Version:  24.27.31.80.00
Release Date:  July 23, 2024
Release Media:  OTA (over the air) Automatic Update

What’s New

1. Improve HDMI eARC/ARC compatibility

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Version:  24.15.21.80.00
Release Date:  April 16, 2024
Release Media:  OTA (over the air) Automatic Update

What’s New

1. Optimize network request
2. Fix Smart Mode auto standby issue

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Version:  24.10.21.80.00
Release Date:  March 25, 2024
Release Media:  OTA (over the air) Automatic Update

What’s New

1. Improve calibration flow
2. Add Amazon HD music support in JBL One App
3. Improve HDMI eARC/ARC compatibility

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Version:  23.52.11.80.00
Release Date:  January 3, 2024
Release Media:  OTA (over the air) Automatic Update

What’s New

1. Enable PureVoice On/Off adjustment

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Version:  23.43.41.80.00
Release Date:  November 16, 2023
Release Media:  OTA (over the air) Automatic Update

What’s New

1. Upgraded Bluetooth to version 5.3
2. Immersive Audio feature support
3. SmartThings support
4. Tidal Connect support

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Version:  V 22.31.11.80.00
Release Date:  August 08, 2022
Release Media:  OTA (over the air) Automatic Upgrade and/or USB
Filename:  JBL_Bar_300_500_ver_22.31.11.80.00

What’s New

1. Improved LED Display messages
2. Improved Wi-Fi music streaming connectivity

BAR 1300/1300X

Software Update Release Notes

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Version:  V 24.33.31.80.00
Release Date:  August 20, 2024
Release Media:  OTA (over the air) Automatic Update

What’s New

1. Improve rear speaker charging performance when docked

Version:  V 24.17.71.80.00
Release Date: May 10, 2024
Release Media: OTA (over the air) Automatic Update

 

What’s New

1. Improve calibration flow.
2. Add Amazon HD music support in JBL ONE app
3. Improve HDMI eARC/ARC compatibility

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Version:  V 22.47.35.80.00

Release Date: November 29, 2022

Release Media: OTA (over the air) Automatic Update

 

What’s New

1. Optimize the charging experience for the detachable surround speaker
2. Improve sound bar HDMI compatibility with TV
3. General software and performance improvements

The Elite headphones are equipped with an auto off capability to preserve battery life when not in use. The headphones will automatically turn off after 10 minutes of inactivity: meaning no audio or voice. In situations where the user would like to enjoy the benefits of the ANC technology only - when not listening to music or talking on the phone , we advise to turn off the Auto Off feature in the app to keep the headphone running continuously.

AUTHENTICS 200/300/500

Software Update Release Notes

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Version:  24.43.21.50.00

Release Date: November 11th, 2024

Release Media: OTA (over the air) Automatic Update

 

What’s New

1. Increase EQ to 7 bands
2. Add support for Spotifiy HiFi
3. Improved software performance

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Version:  24.20.21.50.00

Release Date: May 23, 2024

Release Media: OTA (over the air) Automatic Update

 

What’s New

1. Add Roon Ready feature
2. Add Spotify HiFi support
3. Add AAC codec BT streaming support
4. Fixed bugs
5. Improved performance

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Version:  24.01.41.50.00

Release Date: January 16, 2024

Release Media: OTA (over the air) Automatic Update

 

What’s New

1. Normalized volume level when using stereo pairing with AirPlay 2
2. Add support for stereo pairing (Authentics 500)
3. Fixed bugs
4. Improved performance

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Version:  23.46.65.50.00

Release Date: November 27, 2023

Release Media: OTA (over the air) Automatic Update

 

What’s New

1. Add support for stereo pairing (Authentics 200/300)
2. Add support for Amazon HD Music (Dolby Atmos Music content supported on Authentics 500 only)
3. Fixed bugs
4. Improved performance

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Version:  23.33.55.50.00 

Release Date: August 28, 2023

Release Media: OTA (over the air) Automatic Update

 

What’s New

1. Add support for Amazon Alexa & Google Voice Assistant
2. Add support for Dolby Atmos Music over Tidal inside the JBL One app (Authentics 500)
3. Improve sound quality
4. Bug fixes and improvements

 

 

The Aura Studio has been put into demo mode, here is how to detect and disable this feature.
How to detect "demo mode" on the Aura Studio:

1. When plugged in, the Aura Studio will stay powered on at all times (it will not go into standby mode).
2. All buttons on the speaker will not work.
3. Bluetooth mode is disabled, wireless connection will not work.
4. Only the aux cable input can be used to play music; volume is automatically set to maximum and cannot be adjusted (all buttons are disabled).

How to disable "demo mode" on the Aura Studio:

1. Make sure the speaker is powered ON.
2. Press and hold the Vol - and Bluetooth button for at least 5 seconds
3. The speaker will power OFF, demo mode is disable.
4. Now when the speaker is powered ON, you will have full access to all buttons and features.

Caution: The button combination that disables "demo mode" (Vol - and Bluetooth), will also enable it.

Check to see if it happens with all source devices (TV, BluRay, DVD, etc.). If it only happens with one device and not the other, the issue may be with that device. Make sure you do not have any HDMI adapters or splitters. These can cause issues with video and audio.

Check to see if it happens with all source devices (TV, BluRay, DVD, etc.). If it only happens with one device and not the other, the issue may be with that device. Make sure you do not have any HDMI adapters or splitters. These can cause issues with video and audio.