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1867 results
  • Aura Studio plays through aux only and the buttons do not work, why? DEMO MODE
    The Aura Studio has been put into demo mode, here is how to detect and disable this feature.
    How to detect "demo mode" on the Aura Studio:
    1. When plugged in, the Aura Studio will stay powered on at all times (it will not go into standby mode).
    2. All buttons on the speaker will not work.
    3. Bluetooth mode is disabled, wireless connection will not work.
    4. Only the aux cable input can be used to play music; volume is automatically set to maximum and cannot be adjusted (all buttons are disabled).

    How to disable "demo mode" on the Aura Studio:
    1. Make sure the speaker is powered ON.
    2. Press and hold the Vol - and Bluetooth button for at least 5 seconds
    3. The speaker will power OFF, demo mode is disable.
    4. Now when the speaker is powered ON, you will have full access to all buttons and features.
    Caution: The button combination that disables "demo mode" (Vol - and Bluetooth), will also enable it.
  • Audio is out of sync with devices.
    Check to see if it happens with all source devices (TV, BluRay, DVD, etc.). If it only happens with one device and not the other, the issue may be with that device. Make sure you do not have any HDMI adapters or splitters. These can cause issues with video and audio.
  • Audio is out of sync with devices.
    Check to see if it happens with all source devices (TV, BluRay, DVD, etc.). If it only happens with one device and not the other, the issue may be with that device. Make sure you do not have any HDMI adapters or splitters. These can cause issues with video and audio.
  • Audio distortion or drop outs while using PartyBoost or Connect+/Stereo Boost

    If you are having trouble with distortion or drop out, try the following suggestions:

    Move the audio source closer to the speakers

    Move the speakers closer to each other

    Make sure the streaming speaker (host) only connects to one audio source, disconnect the Bluetooth connection between the streaming speaker (host) and other audio source

    Make sure the audio source only connects with one streaming speaker (host), disconnect the Bluetooth connection between the audio source and other speakers

    Restart both your speakers and the audio source

    Make sure speakers are away from other sources of wireless signal – you could be experiencing interference

    Re-pair the audio source with your speaker

    If you’re streaming audio content from the internet, the issue could be with the internet connection and not your speaker

  • A TV connected to HDMI output 2 does not show the on-screen menu system from the AVR, only HDMI 1 seems to show the OSD menu. Is this correct?
    Yes, this is correct. The AVR 1x1S does not support OSD on HDMI 2 out, only on HDMI 1.
  • A TV connected to HDMI output 2 does not show the on-screen menu system from the AVR, only HDMI 1 seems to show the OSD menu. Is this correct?
    Yes, this is correct. The AVR171, 171S, 1710 & 1710S only supports OSD on on the HDMI 1 output. HDMI 2 doesn't not show the OSD. The AVR370 and 3700 supports OSD on both HDMI outputs.
  • Are the Y 30 foam ear pads exchangeable?
    Yes, the foam pads are detachable. They are fixed with a flexible lip that sits in a groove all the way round, and are easy to replace.
  • Are the voice prompts available in other languages, besides English, or will they be?
    No, the voice prompts are only available in English.
  • Are the UA Train headphones waterproof?
    UA Train features an IPX4 rating which offers protection from a splash of water in any direction for at least 5 minutes. They cannot be fully submerged in water.
  • Are these headphones sweat proof?
    Unfortunately if these headphones are overexposed to sweat or water, it may compromise the controls or sound quality.
  • Are there speakers in the front and the back?
    No. The speakers are in the front where the logo is located.
  • Are there speakers in the front and back.
    No. Only the front.
  • Are there different sized ear tips for the Tune 205BT?
    There are no additional ear tips for the Tune 205BT. These headphones do not feature different size ear tip variations.
  • Are there any environmental friendly or recycled materials used in the Citation MultiBeam 1100?
    The product packaging is made from FSC-certified material and printed with soy ink. 
     
  • Are there additional sized ear tips available for the Inspire 500 for Women?
    Yes. Enhancers for yurbuds female models are available on JBL.com under yurbuds Accessories and Enhancers. You have small sizes 4 and 5 available for the Inspire 500 for Women yurbuds headphones.
  • Are the materials used in the Everest 310/710 headphones real leather?
    No. Our Everest series headphones are made with synthetic protein non-animal leather.
  • Are the materials used in the E65BTNC/JBL DUETNC non-leather?
    Yes. Our E series/Duet headphones are made with synthetic protein leather.
  • Are the materials used in the E45BT/E55BT non-leather?
    Yes. Our E series headphones are made with synthetic protein leather.
  • Are the materials of the Everest 750NC headphones non-leather?
    Yes. Our Everest series headphones are made with synthetic protein leather which is a non-animal leather.
  • Are the legs adjustable?
    If the Harman Kardon Go + Play is not stable or wobbles on a surface, one of the legs on the bottom of the speaker is adjustable with a Philips screwdriver. The adjustable leg is the one with a screw is in the center of the leg. 
  • Are the JBL LINK 10 and LINK 20 water proof?
    Yes, both of them are rated IPX7, which means they can be submerged in clear water for up to 30 minutes at up to 1 meter of depth. Make sure the charging cover is closed, or water will get into the product and damage it.
  • Are the J88a ear pads made of real leather?
    No. The ear pads are made from a synthetic protein leather.
  • Are the Everest Elite 100 noise cancelling headphones?
    Yes, you can control the amount of outside noise to let in with our Ambient Aware options offered exclusively through the JBL app.
  • Are the Everest 310, 710, 750 ear pads replaceable by owner?
    The ear pads on the three second-generation Everest headphones are fixed to a plastic plate, held in place on the ear pods with small claws. It is not very easy to remove it, and sometimes one or more of the claws may break off. This means that it is usually best to have a service technician do the replacement, but if you have new pads at hand, and is handy with tools, you may do it yourself.
  • Are the Everest 150NC waterproof?
    No. The Everest 150NC do not feature an IPX rating and are not designed to be overexposed to moisture. Overexposure can compromise the controls and sound.
  • Are the Everest 110 Sweat Proof?
    No. The Everest 110 are not sweat proof and do not have an IPX rating that protects the headphones from sweat and water. Over exposure to sweat and water can cause significant damage to the headphones.
  • Are the Earphones Waterproof?
    The product is Water Resistant and Sweat Resistant, but you cannot swim with these headphones.
  • Are the cords detachable?
    Yes, the cords on the new N40 are detachable. You can remove the cords from the top of the stainless steel earbud housing. Please make sure that you attach the left cord to the left ear plug and the right cord to the right earbud. You will see a red dot indicator for Right and and blue dot indicator for Left on the cable. There are two detachable cables provided. One detachable straight cable and one detachable 3 button microphone cable.
  • Are the Control X Wireless all-weather speakers?
    No. Although the Control X Wireless have a rugged exterior and are portable, they are not all-weather speakers. Any direct exposure to harsh weather condition (rain, snow, extreme hot/cold temperatures) will damage the speakers.
  • Are rack ears available for the No. 536 mono amplifiers?
    No, rack ears are not available for the No. 536 mono amplifiers.
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