How To

Support Overview / How To

How To

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  • Waterproof Information
    This product does not feature an IPX rating and is not waterproof. Over exposure to water or moisture can result in irreversible damage to this unit.
  • Warranty: Personalized Products
    Yes, we stand 100% behind the quality and performance of our products. If you encounter a problem with a Personalized Product, please contact our Customer Support team so that we can verify the issue and warranty coverage.
  • Voice control
    Even though the Google Assistant is not built-in, Harman Kardon Radiance 2400 is compatible with a voice-assistant speaker, like the Harman Kardon Citation Series.
  • Voice commands that I registered are not triggering Smartbase.
    • Voice commands only work when receiving a call. • Excessive background noise such as wind or music, could be impacting unit’s effectiveness. Close windows and or reduce the volume of your music and try again.
  • Voice Assist Information
    To activate the voice assistance, press and hold the center button on the RIGHT ear for 2 seconds until you hear your music stop. You will be able to speak to VA through your headphones and it should comply with your command.
     
  • Voice Assistant Headphone Connection
    If you are having trouble pairing your headphones or if your device is asking for a PIN, please make sure to check all available BT connections in your device's settings. Verify that you are connecting to the headphone's product name that excludes 'LE'. The 'LE' connection is only intended for voice assistant feature compatible with your headphones. If the voice assistant feature has not yet been configured, this would explain why the 'LE' connection appears as an available connection, but cannot be used for Bluetooth audio.

    https://harman.widen.net/s/dtsldx6jxx/bluetooth-pairing-issue-with-voice-assistant-headphone-le-image1 
  • Using Voice assistant on your Mark Levinson No. 5909 Headphone
    To use your source device’s voice assistant (Smartphone, tablet, etc.), HOLD the No 5909 multi-function button (right ear-cup).
     
  • Using the USB Connection
    The USB port is only for charging the JBL Quantum 350 Wireless.
    Connect the dongle to use the 2.4GHz wireless connection.
  • Using the Trigger out 12V connection
    You can use a 3.5 mini-jack cable to connect the Citation Amp (TRIGGER OUT 12V) with your subwoofer or other equipment to have them power on when the Citation Amp wakes from standby.
    When the Citation Amp is ON, there will be output 12V DC signal, and when the Citation Amp is OFF  mode, there is no output (0V DC).
  • Using the Quantum headset while charging

    JBL is committed to providing the most optimal consumer experience through superior immersive audio. Our Quantum 800/600 headsets are designed to be connected via 2.4Ghz, BT ( 800 only ) or 3.5mm jack. USB-C port is only designed for charging the internal 14hr battery and does not provide an audio connection. This is an intentional design decision.
     

  • Using speakers with 4 ohm impedance
    The Citation Amp can work with 4 ohm speakers and is rated at 200-watts per channel. Do not connect speakers less than 4 ohm!
  • Using Quantum DUO with our QuantumENGINE software
    Unfortunately, our JBL Quantum DUO speakers are not supported by our QuantumENGINE PC software.
    All configuration is done on the speakers itself, and there is no need or required software to change the RGB lights.
  • Using other USB Cables with our InfinityLab devices
    Yes, you can charge your devices with common USB-A and USB-C cables.
  • Using other exchangeable plugs for your InfinityLAB charger
    No, you should only use the InfinityLAB US, UK and EU swappable plugs included in the packaging box.
  • Using my receiver, the picture on my TV is slightly out of sync with the audio. What's wrong?
    This receiver has a feature called "A/V Sync Delay" that allows you to manually set dissimilar video and audio synchronization that may occur with certain types of Plasma and HDTV's. The instruction for this setting can be found in your owner's manual in the section "Delay Adjustments" or "Delay Settings".
  • Using InfinityLab power bank under cold environments
    The InfinityLab power bank will have lower charging efficiency under cold or freezing environments (below 5 degrees Celcius). Therefore, you will feel it’s charging slowly.

    However, when you return to normal temperature (below 35 degrees Celsius), the InfinityLab power bank’s charging efficiency will be back to normal.
  • Using InfinityLab Power bank as a carry-on item during flights
    Normally, batteries under 100Wh (Watt-hour) can be carried on the plane during flights.
    InfinityLab 5.000 power bank is 18.65Wh (Watt-hour), and the 10.000 power bank is 38.5Wh (Watt-hour), which should be allowed as a carry-on item.

    We advise you to consult the flight company if you are in doubt before using it as a carry-on item.
     
  • Using InfinityLAB Charger outdoor or in wet environment
    The InfinityLAB charger is not designed for wet environment.
    It is not waterproof, if it gets wet, there's a chance for short-circuit, which can cause damage to other electronics that you plug into them.
    Ensure that you keep your charger always dry.
  • Using HDMI, Optical and Coaxial digital inputs
    The TV input is a single audio input with different options for connectors. If an HDMI cable is connected, then it will always be prioritized. Optical and coaxial digital will be prioritized by first signal present (Be aware, that some optical outputs will register as signal always)
    It is not possible to change between the digital inputs for TV source via the remote control. 
  • Using Chromecast with my SmartThings compatible speaker

    To use Chromecast on a SmartThings compatible speaker, proceed with the following steps:

    1. Go to the speaker's page in the SmartThings app.
    2. Go to "Third Party Services".
    3. Tap "Chromecast built-in".
    4. Tap "enable".
    5. Open a Chromecast enabled app on your smartphone or tablet.
    6. Play music.
    7. Press the Chromecast icon.
    8. Select the Chromecast compatible speaker.
  • Using a wireless subwoofer
    It is possible to connect a wireless Citation Sub or Sub S to the Citation Amp.
  • USB connection with Quantum Duo and headphones
    Please avoid the use of USB splitters and extenders built into screens etc. Dropouts in sound and lack of signal from the microphone in headsets may be the result. If possible, always connect directly to the computer, or use a single extension cord.
  • Upgrading the software on your PartyBoost or Connect+ Speaker

    Software updates for your speaker can be done using the JBL Portable app.
    Download it from the Apple App store and Google Play store.
    If there is an available update, look for the small red dot above the gear icon and follow the download instructions (see image below).
    If you have an issue with your device it is always worth checking if there is a Software update available and performing the installation if there is.

  • Unit does not power up when power button is pressed?
    Press and hold the power button for 3-5 seconds, it will power on/off the TRIP. Short press on the power button will lock and unlock top capacities touch buttons on the TRIP. Be sure to hold the button for 3-5 seconds to ensure you are powering on/off and not controlling the touch buttons.
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