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TUNE FLEX: Software Update Release Notes
TUNE FLEX
Software Update Release Notes
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Software Version: V3.1.0 (global)
Release Date: September 14, 2022
Release Media: OTA (over the air) via JBL Headphone App

What’s New
1. Improved the connectivity between left and right earbud.
2. ANC (active noise cancelling) can be activated more quickly.
3. Optimized the APP user experience for better flow.
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TUNE-FLEX: How can I choose the best sound to fit my ear tips?

You can choose the “Ear Tip Sound Settings” feature in the JBL Headphones app or activate this feature by tapping three times + holding the left earbud.

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TUNE-FLEX: Does the number mean different levels of ANC Tuning?

Numbers 1-6 do NOT relate to ANC level, but you can find the optimal performance for your ears by selecting one of the bubbles.

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TUNE-FLEX: Does the JBL Headphones app give me any indications when I choose different Ear Tips mode?

JBL Tune Flex is packed with two types of ear tips. These are called “Open Ear Tips” and “Sealing Ear Tips”.
When you click the Ear Tips mode, you will hear a tone to remind you of the different sound modes (Voice prompts not ready yet).

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TUNE BUDS: Software Update Release Notes
TUNE BUDS

Software Update Release Notes

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Software Version: V6.1.0

Release Date: November 22nd, 2024

Release Media: OTA (over the air) via JBL Headphone App

What’s New
1. Add Google Audio Switch (AS) feature support
2. Stability and performance improvement
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TUNE BEAM: Software Update Release Notes
TUNE BEAM
Software Update Release Notes
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Version: 4.4.0
Release Date: September 8, 2023
Release Media: OTA (over the air) Automatic Update through JBL Headphone App

What’s New
1. Add L/R sound balance feature
2. Minor bug fixed for better user experience
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Trouble accessing the Google Assistant or Amazon Alexa on your Headphone

First, ensure that you have the Google Assistant or Amazon Alexa apps installed on your device, depending on the voice assistant you want to use. Go to your app store to download the intended voice assistant app, then add your headphones as a device in the app if necessary. Finally, enable the intended voice assistant in the settings of the My JBL Headphones app and assign which earbud you want to use to control it. The voice assistant app must be open for it to work correctly. It can be opened from within the My JBL Headphones app by tapping the name of the required voice assistant after you have selected it for use and assigned a gesture to one of your earbuds to control it.

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Track Control Information

To skip tracks forward, double click the PAUSE/PLAY to advance to the next track. Please note: You can only skip tracks forward. This speaker does not have the capability to skip to the previous track.

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Track Control

To pause/play music, tap center button on right or left ear for 1 second. To skip tracks forward, DOUBLE CLICK the center button on right or left ear. Unfortunately, you cannot skip tracks backward.

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TOUR PRO 3: Software Update Release Notes
TOUR PRO 3

Software Update Release Notes

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Version: 4.9.2 (earbuds)

Release Date: April 21st, 2025

Release Media: OTA (over the air) Automatic Update through JBL Headphone App

What’s New
1. Fixed bug in custom EQ feature
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Version: 4.7.0 (earbuds)

Release Date: February 24th, 2025

Release Media: OTA (over the air) Automatic Update through JBL Headphone App

What’s New
1. Improved Auracast performance for better range and stability with fewer audio drop outs
2. Reduced voice prompt volume from 10 to 8
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Version: 4.4.0 (earbuds) ; 4.6.0 (charging case)

Release Date: February 17th, 2025

Release Media: OTA (over the air) Automatic Update through JBL Headphone App

What’s New
1. Improved Auracast performance
2. Improved Ambient Aware & Talk Thru performance
3. Improved call performance
4. Performance improvements
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TOUR PRO 2: Software Update Release Notes
TOUR PRO 2

Software Update Release Notes

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Version: 6.2.0 (earbuds)

Release Date: February 25th, 2025

Release Media: OTA (over the air) Automatic Update through JBL Headphone App

What’s New
1. Add Auracast support
2. Stability and performance improvement
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Version: 5.7.0 (earbuds)

Release Date: June 3, 2024

Release Media: OTA (over the air) Automatic Update through JBL Headphone App

What’s New
1. Add support for Google Find My Device
  1. Find My Device for your headphones can be enabled through the Google Find My Device app, which is available on the Google Play Store
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Version: 1.5.9 (charging case)

Release Date: February 22, 2024

Release Media: OTA (over the air) Automatic Update through JBL Headphone App

What’s New
1. Resolve charging case time display error when iPhone country is set to Thai
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Version: 1.5.7 (charging case)

Release Date: December 15, 2023

Release Media: OTA (over the air) Automatic Update through JBL Headphone App

What’s New
1. Performance improvement
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TOUR ONE M2: Software Update Release Notes
TOUR ONE M2

Software Update Release Notes

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Version: 5.6.0

Release Date: November 29th, 2024

What’s New
1. Add Auracast support
2. Stability and performance improvements
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Tour One: Firmware Update V3.3.0

There is a firmware update for the Tour One headphones, release notes below.

What’s New:
1. Optimize ANC performance at mid-range around 1kHz.
2. Optimize a few minor pop noises.
3. Fixed a few minor SW bugs.
4. Optimize the UI behavior.

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The Wireless charging speed

The InifilityLab power bank is Qi-certified for a maximum of 10W of Qi wireless charging.
Your device should support Qi charging, and the actual wireless charging speed may vary depending on the device.

For example, iPhone 11 Pro supports Max 7.5W Qi charging, and Samsung Galaxy S21 supports Max 15W QI charging.

Check your device details to know how much power it can receive.

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The volume level on my headphones is very quiet

If your volume level is quiet, make sure that the TalkThru is not activated on your headphones. In order to deactivate or activate TalkThru, quickly press the ANC button located at the top of the LEFT ear cup. You will hear an audible voice stating, TalkThru On when activated, and 'ANC On' when deactivated.

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The top capacitive buttons are sensitive and cause lots of miss-triggering, what can I do?

When you press the power button you will hear a “door locked” tone. This means the top capacitive touch buttons have been locked. At this point you cannot trigger them. With another short press of the power button, you will hear a “door unlocked” tone, which means the top capacitive touch buttons have been unlocked.

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The subwoofer in my BDS system switches off when I play softly. Can I prevent this from happening?

Yes, by using the manual setup procedure it is possible to increase the signal volume level to the subwoofer, while reducing the level on the subwoofer itself. The reason it switches off is that the standby sensing circuit cannot sense music when the level is very low. By increasing the volume to the subwoofer and reducing its output on the sub itself, the signal sensing circuit has a better chance of recognizing an incoming signal, preventing the sub from switching off.

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The sub does not connect to the sound bar.

Move the sub closer to the SOUNDBAR for testing and see if the signal picks up. 1: Turn off any wireless routers or devices that run on 2.4ghz signals, such baby monitors, cordless phones, etc. and test to see if the subwoofer connects. 2: Test with a movie or music with a lot of action scenes or bass. If it's just dialogue, you may not hear the subwoofer.

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The shape of yurbuds appears different and larger than the earbuds I am familiar with, can you explain more about how they fit and if and why they are comfortable?

The ergonomics of yurbuds sport earphones are indeed different and it is that unique design that creates the TwistLock™ and the guarantee that they will not fall out nor hurt. Our development team studied the human ear, and, as athletes, we know the demands on sport earphones. The results of that research are yurbuds. We encourage you to explore the various offerings on jbl.com.

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The setup process fails with a device running Android 7.0 or higher for my OMNI+ speaker, how can I make it connect?

If you experience a problem with setup using an Android 7.0 or higher device, please perform the following steps: First, force stop the HK Controller app from running in background. Second, go to your phone or tablet Wi-Fi settings, find the Omni speaker setup Wi-Fi network, and select “Forget Network”.Third, reopen the HK Controller app and begin the setup process again. After performing these steps, you will be able to complete the setup process for your speakers.

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There was a printing error with my Personalized Product. How can I get it re-printed?

If you suspect a printing error, please contact our Customer Support team. We will ask you take a photo of your Personalized Product. Then we can compare this to the confirmed order image. If the issue is verified, we will provide further instructions to have your Personalized Product re-printed.

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There is no sound from my soundbar. How do I fix it?

Common fixes:
(1) Make sure that the soundbar is not muted.
(2) Select the correct audio input source on the remote control.
(3) Check the connections to your TV or other devices
(4) Perform a reset if none of the above is working.
(4.1) Press and hold VOL -, VOL +, and Source buttons to perform a reset.

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There is no picture sometimes, and white noise on my TV using SB450.

This is due to your HDMI cables. All cables attached to the HDMI inputs of the SB450, needs to be High speed cables. If your cables do not meet these requirement, then you will experience unstable connection from source to your TV.

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There is no audio through HDMI when I'm using the internal apps (Netflix, Pandora, etc) of my TV.

Verify your TV supports the ARC feature.Make sure you enable the external speakers/ARC/digital audio output on your TV, this varies by TV manufacturer. Set the AVR1x1S to the TV input. Go into the AVR menu settings and under System Settings, make sure Audio Return Channel is set to Auto and set the TV Control to on.

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