How To

Support Overview / How To

How To

1867 results
  • Should I get a headphone with or without NC function?
    This is a matter of personal preferences. Noise Cancellation will lower ambient noise, meaning that you will be able to hear your music clearly, almost without any disturbance from outside noise. Without NC, this is a normal headphone, where outside noise is not reduced. You can even use the N60 as a pure noise reduction headset, without music.
  • Should I activate Spotify Connect in my AURA?
    No, connect your AURA to your home network (see QSG) once your AURA is connected and your device is on the same network. Simply open Spotify Premium, and a small speaker icon will be visible inside the app.
  • Shipping Policy Infinity
    Shipping & Delivery Information
     
    We offer FREE ground shipping every day and FREE 2nd Air on orders including portable speaker. We also have holiday shipping options to make sure your items arrive when you need them. To learn more, please click on this link:

    https://www.infinityspeakers.com/shipping.html
  • Shipping Policy AKG
    Shipping & Delivery Information
     
    We offer FREE ground shipping every day and FREE 2nd Air on orders including portable speaker. We also have holiday shipping options to make sure your items arrive when you need them. To learn more, please click on this link:

    https://www.akg.com/shipping.html
  • Shipping & Delivery Information
    Shipping & Delivery Information

    We offer FREE ground shipping every day on all orders. We also offer prioritized shipping options to make sure your items arrive when you need them. To learn more, please click on this link:

    https://www.jbl.com/shipping.html
     
  • Setup instructions for Apple iOS devices
    1. Power on your Harman Kardon Citation speaker.
    2. Verify that you are connected to the right Wi-Fi network on your smartphone.
    3. Open your Google Home app Google Home app.
    4. Enable Bluetooth BT ICON
    5. First option NEXT oPTTap Addaddd Next topSet up device Setup device NEXT opSet up new devices in your home home icon
    6. Second  option NEXT NEXTTap Disocvery Next topX device found Setup ICON deviceNEXT opSelect Home locationhome icon
    7. Follow the instruction on screen to add your new Harman Kardon Citation speaker.
    setup gif

    Still not sure how to connect, then watch this video below:

     

  • Setup instructions for Android
    1. Power on your Harman Kardon Citation speaker.
    2. Verify that you are connected to the right Wi-Fi network on your smartphone.
    3. Enable Bluetooth BT
    4. Enable Location services location icon
    5. Open your Google Home app Google Home app
      1. Make sure you have permitted the Google Home app to view your location.
    6. First option NEXT oPTTap Addaddd Next topSet up device Setup device NEXT opSet up new devices in your home home icon
    7. Second  option NEXT NEXTTap Disocvery Next topX device found Setup ICON deviceNEXT opSelect Home locationhome icon
    8. Follow the instruction on screen to add your new Harman Kardon Citation speaker.
    CItation android
     

    Still not sure how to connect, then watch this video below:

  • Setting up your Partyboost Speakers in Stereo Mode

    1. Turn on both speakers.
    2. Connect your device to one of the two speakers via Bluetooth.
    PartyBoostBluetoothButton.png
    3. Start streaming music to that speaker (for best results play music on this speaker for more than 20 seconds before proceeding with the next steps).
    4. Open the JBL Portable app.
    5. Allow the app to detect the single speaker playing music.
    6. Once detected, press the Connect/Partyboost button on both speakers.
    PartyBoostButtons.png
    7. Allow the app to identify both speakers.
    8. Click the Partyboost button, you will see the option for Party or Stereo, select Stereo.

    Please note: Stereo Mode can only be enabled when 2 of the same speaker model are used.
    For example, you will not be able to achieve Stereo Mode with a Flip 5 and Flip 6, only Party Mode.
    Also, it is not possible to pair speaker models with Connect and Connect+ together, or pair to speaker models with Partyboost.

  • Setting up Multiple Partyboost Speakers in a Group
    1. Connect the first Partyboost speaker with your phone and keep music playing (for best results play music on this speaker for more than 20 seconds before proceeding with the next steps).
    PartyBoostBluetoothButton.png
    2. Press the Partyboost button on the first speaker.
    3. Turn on the second speaker that you want to connect in Partyboost mode.
    4. Now press the Partyboost button on the second speaker.
    5. After a few seconds, both Partyboost speakers should connect and play together.
    It can take a few seconds after music is started before sound will be heard from both speakers.
    This is also the process for connecting more than two speakers in Party mode, simply turn on the other compatible speakers and press the Partyboost buttons. PartyBoostButtonsGroup.png
  • Setting Line output fixed or variable
    As default the line output is set to Fixed. You can change it to variable in the advanced settings.
  • Screen brightness information

    If the screen appears dark, try repositioning the Horizon 2 for the light sensor to work to the fullest. In some positions, the Horizon 2 cannot effectively detect the ambient light level in the room. 

  • Sales Tax

    In the United States a business must charge sales tax in states where they have a physical presence (a warehouse, store, administrative office, sales office, etc.). When buying direct from Harman or any of our subsidiaries, we are required by law to charge sales tax in the following states where we have a physical presence. All other states are not subject to sales tax.


    California 

    Connecticut 

    Florida 

    Georgia 

    Kentucky 

    Michigan 

    Missouri 

    New Jersey 

    New York 

    North Carolina 

    Pennsylvania 

    South Carolina 

    South Dakota 

    Tennessee 

    Washington 

    West Virginia 

    Wisconsin

  • Roon support
    The Roon controller (DLNA) is not supported, but it is possible to use the Chromecast or Airplay from the Citation Amp to create a room within the Roon app (needs subscription with Roon). 
  • Returns Policy Infinity
    Returns Policy

    Buy with confidence. Your satisfaction is 100% guaranteed! To learn more our free and easy returns, please visit this link:

    https://www.infinityspeakers.com/returns.html
  • Returns Policy AKG
    Returns Policy

    Buy with confidence. Your satisfaction is 100% guaranteed! To learn more our free and easy returns, please visit this link:

    https://www.akg.com/returns.html
  • Returns Policy
    Returns Policy

    Buy with confidence. Your satisfaction is 100% guaranteed! To learn more our free and easy returns, please visit this link:

    https://www.harmankardon.com/returns.html

     
  • Reset Information
    To reset the headphones, power on the headphones and plug in the USB cable into a USB charger or USB port. Paired mobile devices should disconnect and the led should be constant white. When unplugging the USB cable, the headphones will power off. When manually powering on the headphones, and the last connected mobile phone is not in range, the headphones will revert to Bluetooth Pairing mode ( blue led will blink ) after 5 seconds.
  • Renaming of the JBL Connect App to JBL Portable
    The JBL Connect app will be renamed as JBL Portable on the App Store and Google Play store in January 2021, it will still be possible to find the app in each store by searching for either JBL Connect or JBL Portable.
  • Removing or replacing the integrated cable
    The integrated cable cannot be replaced or detached.
    In case cable is damage please contact our customer service team for help.
  • Remote functions?
    Button 1: Volume or Button 2: Answer phone or 1x Play/Pause 2x Skip next 3x Skip previous. Compatabillty switch - I = iOS A = Andriod. Button 3: volume +
  • Remote functions?
    Button 1 - Answer phone or 1 click: Play/Pause, 2 clicks: Skip to next, 3 clicks: Skip to previous.
  • Remote app does not recognize my AVR1x1S and AVR1x10S receiver?
    Make sure you download the latest version of the app from the Apple App Store or Google Play (for Android devices). - Make sure you device is connected to the same wireless network as your AVR1x1S or AVR1x10S model and not on 3G/LTE.
  • Regarding playing DSD through the USB input on a No. 519 or the No. 526; do they need a DSD driver installed (on the associated computer) like the No. 585 does? I looked on the Mark Levinson website, I do not see a DSD driver in the No. 519 or No. 526 download section. Can the DSD driver in the No. 585 download section be used with the No. 519 and No. 526?
    Yes, the DSD driver in the No. 585 download section be used with the No. 519 and No. 526? There is only one Cmedia computer driver and since the No. 585 was the first to use it it was named that way - so to get DSD to play through USB the same driver must be used for the No. 519 and the No. 526.
  • Reflect Mini 2: Pairing Information
    To connect to a different Bluetooth device, first switch the headphones off. Now press and hold the center button on the headphone remote control for about 3-5 seconds. You should see the light blinking red/blue to indicate pairing mode, and the voice prompt should state “looking for device”. You should see "Reflect Mini 2" appear on the source's BT list. Choose that option, and wait for the voice prompt to state “connected”
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