This is a matter of personal preferences. Noise Cancellation will lower ambient noise, meaning that you will be able to hear your music clearly, almost without any disturbance from outside noise. Without NC, this is a normal headphone, where outside noise is not reduced. You can even use the N60 as a pure noise reduction headset, without music.

No, connect your AURA to your home network (see QSG) once your AURA is connected and your device is on the same network. Simply open Spotify Premium, and a small speaker icon will be visible inside the app.

Shipping & Delivery Information
 
We offer FREE ground shipping every day and FREE 2nd Air on orders including portable speaker. We also have holiday shipping options to make sure your items arrive when you need them. To learn more, please click on this link:

https://www.infinityspeakers.com/shipping.html

Shipping & Delivery Information
 
We offer FREE ground shipping every day and FREE 2nd Air on orders including portable speaker. We also have holiday shipping options to make sure your items arrive when you need them. To learn more, please click on this link:

https://www.akg.com/shipping.html

Shipping & Delivery Information

We offer FREE ground shipping every day on all orders. We also offer prioritized shipping options to make sure your items arrive when you need them. To learn more, please click on this link:

https://www.jbl.com/shipping.html
 

1. Power on your Harman Kardon Citation speaker.
2. Verify that you are connected to the right Wi-Fi network on your smartphone.
3. Open your Google Home app .
4. Enable Bluetooth
5. First option Tap Add Set up device Set up new devices in your home
6. Second  option Tap X device found Select Home location
7. Follow the instruction on screen to add your new Harman Kardon Citation speaker.

Still not sure how to connect, then watch this video below:

 

1. Power on your Harman Kardon Citation speaker.
2. Verify that you are connected to the right Wi-Fi network on your smartphone.
3. Enable Bluetooth
4. Enable Location services
5. Open your Google Home app
   1. Make sure you have permitted the Google Home app to view your location.
6. First option Tap Add Set up device Set up new devices in your home
7. Second  option Tap X device found Select Home location
8. Follow the instruction on screen to add your new Harman Kardon Citation speaker.

 

Still not sure how to connect, then watch this video below:

1. Turn on both speakers.
2. Connect your device to one of the two speakers via Bluetooth.

3. Start streaming music to that speaker (for best results play music on this speaker for more than 20 seconds before proceeding with the next steps).
4. Open the JBL Portable app.
5. Allow the app to detect the single speaker playing music.
6. Once detected, press the Connect/Partyboost button on both speakers.

7. Allow the app to identify both speakers.
8. Click the Partyboost button, you will see the option for Party or Stereo, select Stereo.

Please note: Stereo Mode can only be enabled when 2 of the same speaker model are used.
For example, you will not be able to achieve Stereo Mode with a Flip 5 and Flip 6, only Party Mode.
Also, it is not possible to pair speaker models with Connect and Connect+ together, or pair to speaker models with Partyboost.

1. Connect the first Partyboost speaker with your phone and keep music playing (for best results play music on this speaker for more than 20 seconds before proceeding with the next steps).

2. Press the Partyboost button on the first speaker.
3. Turn on the second speaker that you want to connect in Partyboost mode.
4. Now press the Partyboost button on the second speaker.
5. After a few seconds, both Partyboost speakers should connect and play together.
It can take a few seconds after music is started before sound will be heard from both speakers.
This is also the process for connecting more than two speakers in Party mode, simply turn on the other compatible speakers and press the Partyboost buttons.

As default the line output is set to Fixed. You can change it to variable in the advanced settings.

If the screen appears dark, try repositioning the Horizon 2 for the light sensor to work to the fullest. In some positions, the Horizon 2 cannot effectively detect the ambient light level in the room. 

In the United States a business must charge sales tax in states where they have a physical presence (a warehouse, store, administrative office, sales office, etc.). When buying direct from Harman or any of our subsidiaries, we are required by law to charge sales tax in the following states where we have a physical presence. All other states are not subject to sales tax.

California 

Connecticut 

Florida 

Georgia 

Kentucky 

Michigan 

Missouri 

New Jersey 

New York 

North Carolina 

Pennsylvania 

South Carolina 

South Dakota 

Tennessee 

Washington 

West Virginia 

Wisconsin

The Roon controller (DLNA) is not supported, but it is possible to use the Chromecast or Airplay from the Citation Amp to create a room within the Roon app (needs subscription with Roon).

Returns Policy

Buy with confidence. Your satisfaction is 100% guaranteed! To learn more our free and easy returns, please visit this link:

https://www.infinityspeakers.com/returns.html

Returns Policy

Buy with confidence. Your satisfaction is 100% guaranteed! To learn more our free and easy returns, please visit this link:

https://www.akg.com/returns.html

Returns Policy

Buy with confidence. Your satisfaction is 100% guaranteed! To learn more our free and easy returns, please visit this link:

https://www.harmankardon.com/returns.html

 

To reset the headphones, power on the headphones and plug in the USB cable into a USB charger or USB port. Paired mobile devices should disconnect and the led should be constant white. When unplugging the USB cable, the headphones will power off. When manually powering on the headphones, and the last connected mobile phone is not in range, the headphones will revert to Bluetooth Pairing mode ( blue led will blink ) after 5 seconds.

The JBL Connect app will be renamed as JBL Portable on the App Store and Google Play store in January 2021, it will still be possible to find the app in each store by searching for either JBL Connect or JBL Portable.

The integrated cable cannot be replaced or detached.
In case cable is damage please contact our customer service team for help.

Button 1 - Answer phone or 1 click: Play/Pause, 2 clicks: Skip to next, 3 clicks: Skip to previous.

Button 1: Volume or Button 2: Answer phone or 1x Play/Pause 2x Skip next 3x Skip previous. Compatabillty switch - I = iOS A = Andriod. Button 3: volume +

Make sure you download the latest version of the app from the Apple App Store or Google Play (for Android devices). - Make sure you device is connected to the same wireless network as your AVR1x1S or AVR1x10S model and not on 3G/LTE.

Yes, the DSD driver in the No. 585 download section be used with the No. 519 and No. 526? There is only one Cmedia computer driver and since the No. 585 was the first to use it it was named that way - so to get DSD to play through USB the same driver must be used for the No. 519 and the No. 526.

To connect to a different Bluetooth device, first switch the headphones off. Now press and hold the center button on the headphone remote control for about 3-5 seconds. You should see the light blinking red/blue to indicate pairing mode, and the voice prompt should state “looking for device”. You should see "Reflect Mini 2" appear on the source's BT list. Choose that option, and wait for the voice prompt to state “connected”

To skip the tracks forward, press and hold the volume up (+) button for 1-2 seconds and you will advanced to the next song. To start the current song you are listening to over, press and hold the volume down (-) button for 1-2 seconds. Please note: You can only advance to the next song be skipping forward, you cannot skip tracks backward. You can only restart the current song over by pressing the volume down (-) button.

No, that is not possible. However, you can create a 5.1 wireless surround system to extend your TV or movie sound. All you need is two additional OMNI+ speakers, such as 2 x OMNI 10+, OMNI 20+ or OMNI 50+.

To restore your JBL Rallybar/S/XL to factory settings, Press + and ⏵ buttons simultaneously for 10 seconds.

RADIANCE 2400

Software Update Release Notes

------------------------------------------------------------------------

Version:  94384

Release Date: July 8, 2024

Release Media: OTA (over the air) Automatic Upgrade

1. Upgrade to Google SDK 1.56 to resolve issues related to Wi-Fi set up in the Google Home app and compatibility with 1st party Google speakers.

QUANTUM TWS

Software Update Release Notes

------------------------------------------------------------------------

Version:  4.2.0

Release Date: January 10th, 2025

Release Media: OTA (over the air) Update via JBL Headphone App or Quantum Engine

 

What’s New

1. Stability and performance improvement

------------------------------------------------------------------------

Version:  3.8.2

Release Date: Nov 20, 2023

Release Media: OTA (over the air) Update via JBL Headphone App or Quantum Engine

 

What’s New

1. Updated BT name from "JBL QUANTUM TWS" to "JBL Quantum TWS"

It is not possible to have Ambient Aware or TalkThru activated at the same time as Sidetone when the microphone is turned on during a call. This is the case no matter if you are using Bluetooth or the 2.4 GHz mode.
You can use Ambient Aware during a call if Sidetone is turned off. You are able to do this in both Bluetooth or the 2.4 GHz mode.
All three audio modes are activated if the microphone on your device is turned off no matter if you are using Bluetooth or the 2.4 GHz mode.
 

QUANTUM STREAM WIRELESS

Software Update Release Notes

------------------------------------------------------------------------

Version:  3.1.0 (Lightning) 

Release Date: November 22nd, 2024

Release Media: OTA (over the air) Update via JBL Headphone App

 What’s New

1. Stability and performance improvement

------------------------------------------------------------------------

Version:  2.9.0 (Lightning) ; 3.3.0 (USB-C)

Release Date: February 26, 2024

Release Media: OTA (over the air) Update via JBL Headphone App

 

What’s New

1. Stability and performance improvement

QUANTUM STREAM TALK

Software Update Release Notes

------------------------------------------------------------------------

Version:  1.4.9

Release Date: January 13th, 2025

Release Media: OTA (over the air) Update via JBL QuantumENGINE

 

What’s New

1. Zoom USB Certified
2. Stability and performance improvement

QUANTUM STREAM STUDIO

Software Update Release Notes

------------------------------------------------------------------------

Version:  1.4.9

Release Date: January 13th, 2025

Release Media: OTA (over the air) Update via JBL QuantumENGINE

 

What’s New

1. Zoom USB Certified
2. Stability and performance improvement

 

QUANTUM STREAM

Software Update Release Notes

------------------------------------------------------------------------

Version:  1.3.3

Release Date: June 21, 2024

Release Media: OTA (over the air) Update via JBL QuantumENGINE

 

What’s New

1. Fixed RGB-lighting setting being saved correctly
2. Fixed volume increasing sporadically
3. Changed manufacturer name to "Harman International Inc" on MacOS

 

QUANTUM ENGINE
Software Update Release Notes
------------------------------------------------------------------------
Software Version:  V1.2.8 (MAC only)
Release Date:  July 8, 2024
Release Media:  Apple Store

What’s New

1. Improve FW upgrade stability for Quantum 810, Quantum 910, Quantum 910P & Quantum 910X

------------------------------------------------------------------------
Software Version:  V1.19.0.2025
Release Date:  June 20, 2024
Release Media:  Website & Quantum ENGINE

What’s New

1. Extend support for Quantum 50C & Quantum 360 Wireless
2. Add max volume indicator feature for Quantum Stream Wireless
3. UI improvements for better user experience

------------------------------------------------------------------------
Software Version:  V1.18.0.1985
Release Date:  January 5, 2024
Release Media:  Website & Quantum ENGINE

What’s New

1. UI improvements for better UX
2. Add support for Quantum Stream Studio & Quantum Stream Wireless

------------------------------------------------------------------------
Software Version:  V1.11.0.1511
Release Date:  September 19, 2022
Release Media:  Website & Quantum ENGINE

What’s New

1. Improved firmware stability upgrading process flow for the QUANTUM 910.

------------------------------------------------------------------------
Software Version:  V1.11.0.1510
Release Date:  August 24, 2022
Release Media:  Website & Quantum ENGINE

What’s New

1. Added support for the new QUANTUM 910 Wireless Headphones
2. Over 30 improvements addressing user interface, usability, and stability of the app for a better user experience.

QUANTUM DUO
Software Update Release Notes
------------------------------------------------------------------------
Version:  V46
Release Date:  August 31, 2022
Release Media:  USB
Filename:  JBL Quantum Duo SW release V46.zip

What's New

1. We have improved the volume synchronization between the Quantum DUO and Windows OS, which give the user a better sound experience

------------------------------------------------------------------------
------------------------------------------------------------------------

QUANTUM DUO
Software Update Release Notes
------------------------------------------------------------------------
Version:  V44
Release Date:  December 15, 2021
Release Media:  USB
Filename:  JBL Quantum Duo SW release V44.zip

What's New

1. Allow user to disable the auto standby feature via long pressing lighting pattern and right color selection button for >10 seconds
2. General Software Improvements

QUANTUM 910X

Software Update Release Notes

------------------------------------------------------------------------

Version:  2.3.0

Release Date: April 9th, 2025

Release Media: OTA (over the air) Update via JBL Quantum Engine

 

What’s New

1. Stability and performance improvement

QUANTUM 910

Software Update Release Notes

------------------------------------------------------------------------

Version:  3.3.0

Release Date: April 9th, 2025

Release Media: OTA (over the air) Update via JBL Quantum Engine

 

What’s New

1. Stability and performance improvement

QUANTUM 810

Software Update Release Notes

------------------------------------------------------------------------

Version:  2.3.1

Release Date: Nov 6, 2023

Release Media: OTA (over the air) Update via JBL Quantum Engine

 

What’s New

1. Improved firmware stability

QUANTUM 360X & QUANTUM 360P

Software Update Release Notes

------------------------------------------------------------------------

Version:  3.6.5

Release Date: June 20, 2024

Release Media: OTA (over the air) Update via JBL Quantum Engine

 

What’s New

1. Add compatibility with JBL Headphone app for both iOS & Android devices

------------------------------------------------------------------------

Version:  2.3.0

Release Date: November 22, 2023

Release Media: OTA (over the air) Update via JBL Quantum Engine

 

What’s New

1. Add EQ store feature that retains EQ changes made in Quantum Engine

 

QUANTUM 350

Software Update Release Notes

------------------------------------------------------------------------

Version:  1.4.4

Release Date: Nov 22, 2023

Release Media: OTA (over the air) Update via JBL Quantum Engine

 

What’s New

1. Add EQ store feature that retains EQ changes made in Quantum Engine

Press and hold the Light Show & Bluetooth buttons together for > 2 seconds.

A new firmware version has been released for the Pulse 4 (Version 0.5.1.0), below is a list of the improvements:

1. Supports Bluetooth 5.1 profile.
2. Improves the stability of stereo setup using the JBL Portable* app.
3. Improves compatibility with Mac computers.
4. Enhances light show synchronization with music.

The firmware update is installed as an OTA update:

1. Download and install the JBL Portable* app from the Google Play/App Store.
2. Connect your Pulse 4 to your phone/tablet through Bluetooth.
3. Open the JBL Portable app and wait for the Pulse 4 to appear.
4. On the Pulse 4 screen, select settings (gear cog symbol).
5. Proceed with installing the firmware update.

*JBL Portable is the new name for the JBL Connect app, the name will change in January 2021.

The intensity of the light show is dependent on the amount of audio signal being sent into the unit.

If you are experiencing a light show that doesn't move around very much, it is likely that you are not using a feature on your phone called Bluetooth Absolute Volume*. This means that the volume of your phone/tablet/device is controlled independently from the volume of the speaker.

So, if you have the Pulse 4 set to maximum volume or close to it, but the volume on your device is set at a low level, the light show will show little to no effect. All you have to do is reverse it. Turn up the volume on the device to the maximum and set the Pulse 4 to the desired volume. This will send the correct level to the speaker and the light show will show plenty of effect. This also benefits the sonic quality as well. Therefore, we recommend always having the volume on your device turned up to a high level and then adjusting the volume level on the speaker itself. This way you'll be able to enjoy the light show while also getting good audio quality. Or, if possible, setup your device for Bluetooth Absolute Volume*.

*BLUETOOTH ABSOLUTE VOLUME: Most phones/tablets/devices now use Bluetooth Absolute Volume (a.k.a. volume sync) by default. This is a feature that synchronizes the volumes of the device and the speaker, and allows the speaker volume to be controlled by changing the volume on either the device or the speaker. The volume being sent from the device is fixed at full volume.

This was done to strike a balance between functionality and ease of use. More than three button pushes on the Smart Button could be annoying to the user, so three settings were chosen: Off, Low (optimized for office settings) and High (optimized for outdoor settings).

If you are experiencing issues when setting up your HK Citation Oasis to your WiFi network using the Google Home app, then please turn Bluetooth off on your phone, then turn Bluetooth back on again and try the setup again.

Reset the Soundbar by the same process as when doing "reset remote settings": 1. Switch the SB 350 ON. 2. Press and hold the Surround and Volume (–) buttons simultaneously for about 3-4 seconds, then let go. The Source selection Button flashes amber, followed by the power button and source buttons flashing several times. 3. The soundbar is now reset.

Only the primary speaker prompts the user when pressing the association button. This does not happen when the same is done on the secondary speaker. However, the front panel LED blinks quickly, indicating that association process is taking place. (This applies to primary and secondary speakers both.)

With some of the new mobile devices, pressing the Play/Pause button seems not to work, as devices require longer time to receive confirmation of the action. Please check on the JBL Control X wireless top panel LED indication that the command is received and acknowledged before pressing the Play/Pause command again. It can result in having to press the button two times quickly to activate the proper command before command acknowledgement times out.

To increase battery life on your Quantum headphones, turn off your RGB lighting as this will help increase the wireless playback time. You can turn off the RGB in the QuantumENGINE or press and hold the mute button on the headset. 

Power off pushed, or device inactive for more than 15 minutes, or battery below 5% capacity.

Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. If you are attempting to pair to a different device, make sure headphones are turned on, and press and hold the Bluetooth button located at the bottom of the right ear cup. The headphone should display on your new device within 3-5 seconds on your list of discoverable devices.

Press and hold the power button located on the RIGHT ear cup. Make sure that the device is on and in Bluetooth range. If this is the first time connecting the device, it will automatically go into pairing mode. You will notice the LED light alternate between blue and white as it searches for a device to connect to. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect.

The compatibility for JBL Quantum models on PlayStation 5 is the same as it is for PlayStation 4 models.
 All JBL Quantum headset models work through 3.5mm audio jack (aux) connected to the PlayStation controller. USB models will also work on PlayStation. In addition, the wireless models works wirelessly when connected to the 2.4GHz USB dongle.

Please note: JBL QuantumENGINE is only available on PC. Custom lighting can be set up on PC, and will carry over when connected with USB cable or 2.4GHz USB dongle. 

This product supports up to 10 hours of audio playtime. Please note that battery life may vary depending on volume level and content. 

The JBL Quantum 200 is compatible with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR.

The JBL Quantum 100 is compatible with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR.

The JBL Quantum 350 Wireless headset is compatible via 2.4GHz wireless connection with:

• PC
• PlayStation
• Mac
• Nintendo Switch.

Personi-Fi 2.0 is a feature available through the Headphones App for select models. This feature helps to personalize the sound using the best possible sound curve based on your hearing capabilities. It will first ask a few questions, and then check your current ambient audio. You will be informed that this step should be completed in a quiet environment. It will play a series of test tones in all the different frequencies wherein after each frequency test tone is played, it will ask you what is the lowest volume setting you can hear. Nine different sounds will be played in each ear (18 in total).

Simply press and release the button when you hear a sound. After it goes through all the test tones, it then calculates the best sound for your ears based on the results. It allows you to demo the results by playing a track. You will be able to toggle it on/off to hear the difference.

Party Mode allows for a soundbar to have a simultaneous connection of up to two Bluetooth® devices.

Notes:

- When the soundbar is turned off, it will only connect the

device with the latest action automatically. You will need to manually

connect the second device.

 

- The maximum amount of devices to be connected at a time is 2. The last action on one of

the devices will always take the control.

 

- A third device will not be able to see the soundbar speaker’s name on the list of available Bluetooth devices when there are already 2 phones are connected.