How To

Support Overview / How To

How To

1874 results
  • My headphones told me heart rate disconnected. How do I reconnect it?
    Tap-hold on the right ear bud forcefully to reconnect heart rate. If this does not work, Hold the middle button to turn off, then back on your headphones.
  • My headphones are not responding when I tap them/gestures not working

    If after updating your headphones you notice that when you tap them to perform your desired gestures the headphones do not respond, please reset your headphones. To do so, with the headphones connected to your mobile source device or tablet:

    1. Open the JBL Headphones app
    2. Scroll down to bottom where it shows Support
    3. Tap on Support
    4. Under Product Help, tap Reset to Factory Setting
    5. You will get a popup asking you to select Reset or Cancel. Please select Reset.
    6. Headphones will complete a factory reset.

    Note: RESET will wipe all previous settings and pairings, so it will be necessary to pair your unit with your devices again.

  • My HD 3700 won't read my disc properly, can i clean the laser beam myself?
    If you are experience problems with reading any CD disc, please go to an authorized service center for help.
  • My hair or cap activates the touch system on my Reflect Response. How can I avoid this?
    A certain degree of sensitivity is necessary to make the response system function. In some cases, hair or a cap touching the sensor plates can activate the system, even if you do not want it. The solution is to lock the sensor system. Put your finger on the left sensor plate, and hold it there for more than 4 seconds. Now the sensors are locked, and the problem is solved. Unlocking is done the same way.
  • My Go+Play Wireless uses up all battery power within about two weeks. Can it be switched off completely, resulting in no power drain?
    The Go+Play Wireless must be in Standby to be able to switch On when receiving a signal. This function uses a small amount of power, and cannot be switched off. Remove batteries when not in use for more than 2 weeks to prevent power draining.
  • My Go+Play Wireless is not visible in the HK Remote app after an iOS update. Why is that?
    Sometimes after a system update, many Bluetooth connections and application handshakes no longer function. Therefore we advise to delete the existing pairing, and restart your smart device/telephone/tablet computer. After restart is completed, please connect to the product once again via Bluetooth. It should now be visible in our HK Remote app.
  • My Go+Play stands on three of its feet, so it is not stable. How can I make it stand firm on all four feet?
    Fortunately the Go+Play in all versions is made with this problem in mind. One of the feet is adjustable. Look at the four feet. One is different from the others. You can insert a 3mm hex key into the center hole in it, then loosen the foot insert and unscrew it until the unit is steady. The adjustable insert may stick a little, so exert a steady, firm pressure to get it loose if this is the case.
  • My friend spoke one of my registered commands, but Smartbase does not respond.
    Voice commands can only be triggered by the user who registered them during setup.
  • My Flip3 got dirty after a day on the beach. Can I rinse it under the faucet or shower?
    Yes, rinse it under a faucet or under the shower, but not under full water pressure.
  • My Flip 3 does not respond after update. What can I do?
    Try below steps. Attach the charger so the device is charging. While charging: First try to hold the "Volume +" and "Phone" buttons at the same time for more than 3 seconds (this resets the Flip 3 to factory settings). If this does not help, press and hold the "Volume +" and "Link" buttons for more then 10 seconds (this will exit demo mode). As a last step, short press on the "Volume -" & "Volume +" & "Phone" buttons. If the device will still not turn on, it has a defect.
  • My earbuds are disconnected for the left & right, what could I do?
    1. Insert both earbuds into the charging case.
    2. Try to click 5 times on both left and right earbuds button simultaneously, to reconnect left and right earbuds.
     
  • My device is waterproof, but what about salt water or chlorine water?
    Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.
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