How To

Support Overview / How To

How To

1867 results
  • Is the JBL DUET Mini a good headphone that I can work out with?
    Because the JBL DUET does not feature an IPX rating against sweat and water, we do not recommend that you perform rigorous athletic activity while using these headphones. If you are interested in sweat and water proof headphones, please visit our JBL SPORT headphone page on our website.
  • Is the JBL Duet an on-ear or over-the-ear headphone?
    The JBL Duet BT is an on-ear headphone. It features a synthetic leather ear cup that sits comfortably on the ear.
  • Is the J88a a wireless headphone?
    No. The J88a headphone is a wired headphone and does not have bluetooth capabilities.
  • Is the Inspire 500/700 a wireless headphone?
    Yes. The Inspire 500/700 is an in-ear Sport Wireless Headphone.
  • Is the Inspire 500/700 a water-proof headphone?
    No. Although the Inspire 500/700 can be exposed to some water and sweat, overexposure can cause significant damage to the headphones and can compromise the controls.
  • Is the IENC a wireless headphone?
    The IENC is not a wireless headphone. It is a wired headphone equipped with a 3.5 mm jack and a Noise Canceling box to control ambient aware sound.
  • Is the Harman Kardon Allure speaker set to a specific language?
    It would depend where you buy it from. If you bought it in Germany, it will speak German from the start and if you bought it from USA or UK it will speak English. The langauge of the speaker can be changed in our HK Alexa setup app. Go to Settings, Device, Language and select your preferred language.
  • Is the Game-Chat balance dial compatible with all platforms?
    No, it is compatible with PC and Mac, but not with PS4, XBOX One, Nintendo Switch or Mobile.
  • Is the Focus 500 a water-proof headphone?
    No. Although the Focus 500 can be exposed to some water and sweat, overexposure can cause significant damage to the headphones and can compromise the controls.
  • Is the Everest Elite 100 waterproof?
    No. This product is not water-proof. Over exposure to water can cause damage to the headphones and compromise the controls.
  • Is the E55BT and over-ear or on-ear headphone?
    E55BT is an over-ear headphone.
  • Is the E35 a wireless headphone?
    No. This is a wired headphone that features a one button microphone.
  • Is the Dual Wireless Sound for the Onyx Studio 5 compatible with the Onyx Studio 3 that also features the Dual Wireless Sound?*
    No. The Dual Wireless Sound featured in the Onyx Studio 5 only gives you the capability to connect to a second Onyx Studio 5. It is not possible to connect the Onyx Studio 3 and 5 together. The Onyx Studio 5 can only be connected to no more than one other Onyx Studio 5.
  • Is the device still splash-proof if the zipper over the connection panel is open?
    No, only if the zipper is closed.
  • Is the device still splash-proof if the flap over the aux input and the charging socket is open?
    No, only if the socket is closed.
  • Is the conference function of the Esquire model dependent on the operating system of a computer?
    No, the operating system itself is not crucial, and no additional driver is necessary for Bluetooth connection of speaker and microphone.
  • Is the Clip 3 waterproof?
    Yes. The Clip 3 has an IPX 7 rating. You can take the speaker under water, down to 1 meter depth up to 30 minutes.
  • Is the case waterproof?
    The case handle light rain and snow, but will not be waterproof if submerged into water.
  • Is the case made of real leather?
    No it is a premium material with leather look.
  • Is the Carrying Case Waterproof?
    No, the case is NOT waterproof
  • Is the carrying case available in different colors?
    No it is only available in black.
  • Is the App required to operate the headphone?
    No. All of the Everest Elite headphones are designed to offer the key features and benefits to the user without the need for the app. The My JBL Headphones App gives the consumer another level of control over the headphones. Through the app, the consumer can personalize the performance of the headphones such as: varying levels of the ambient aware, creating custom eq settings, and turning features on or off.
  • Is the AKG N5005 a wired or a wireless headphone?
    Actually the N5005 is very special, because it is BOTH wireless and wired, right out of the box! This is a result of its advanced design, where the cables can be removed from the speaker pods by clicking apart the MMCX connectors. The flexibility in this arrangement becomes very clear when you look at the cables that are in the box when you open it. First, there is the normal cable with 3.5 mm stereo jack and a three-button remote control. This cable is for normal sources, smartphones, tablet computers etc. There is a switch on the back of the remote that permits you to select Android/universal or iOS remote function, for total flexibility. Second, you get the Bluetooth cable, which has a battery box and a three-button remote on the cable. This cable simply converts your N5005 into a wireless headphone. AptX and AAC are supported, but not aptX HD or LL. BT transmission will not be capable of unlocking the full potential of the N5005 due to its nature as a lossy compression system, but it is nice to have this option. The cable has a chin slide lock that can secure the headphones under your chin. Playing time is up to 8 hours, and charging takes place in less than 2 hours. Third, as an indication of the high quality of audio that N5005 masters, you get a special, fully balanced cable without remote control. It uses the 4-pole 2.5 mm jack that you will find on the new generation of high-end headphone amplifiers and music players. With this connection and the proper source material and electronics, you can experience the pinnacle of music reproduction.
  • Is my Partybox Supported by the JBL Partybox App?
    This model is not supported by the JBL Partybox App.
  • Is my OMNI BAR+ system 2.1 or 3.1?
    The OMNI BAR+ as standalone system is 2.1, however when using it in a 5.1 wireless surround system, it generates a virtual acoustic center speaker to complete the 5.1 Surround system. In that combination it will be a 3.1 system.
  • Is my data safe when using JBL LINK 10, 20, 300 or 500?
    Your security comes first with everything Google does. If your data is not secure, it is not private. That is why Google services are protected by one of the world’s most advanced security infrastructures. Conversations within JBL LINK speakers are encrypted by default.
  • Is my AVR model capable of processing both audio and video through the HDMI inputs?
    Yes, our AVR's have ARC (Audio Return Channel) on one of our HDMI ports (Labeled ARC). ARC will process both video and audio coming from your TV into the AVR and back, and if you have another source like BlueRay player in one of the other HDMI ports. It will transfer video and audio via the ARC port to your TV.
  • Is leather used anywhere on the Y 30?
    No, there is no leather on this model.
  • Is JBL Trip waterproof?
    No. Please don’t expose JBL Trip to rain or other liquids.
  • Is JBL Playlist a portable speaker?
    No, the speaker needs to be connected to power before it can work.
  • Is it sufficient to put the AVR into standby, before connecting a Source or a TV?
    For your personal safety and to avoid possible damage to your equipment and speakers, it is always a good practice to turn off and unplug the AVR and ALL source equipment from the AC output before making any audio or video system connections.
  • Is it sufficient to put my BDS into standby, before connecting a Source or a TV?
    For your personal safety and to avoid possible damage to your equipment and speakers, it is always a good practice to turn off and unplug the AVR and ALL source equipment from the AC output before making any audio or video system connections.
  • Is it safe to only connect one input on the Revel C363DT or C563DT?
    No, it is not recommended to connect only one input on our Dual Tweeter models. These models are built using Dual Voice Coil woofers and driving only one half of the motor structure is not healthy for the speaker and will shorten its life expectancy.
  • Is it possible to use WPS PIN for connecting my BDS to the WiFi?
    Our BDS system does supports WPS PIN, please do the following:
    1. Select WPS PIN from the Setup Wi-Fi list. A PIN code is displayed on the screen.
    2. Enter this same PIN on your wireless router’s internal web page to connect. See your router’s user manual for more details.
  • Is it possible to use my Chromecast in the AVR's?
    No, we only have support for MHL compatible devices, which Chromecast do not support.
  • Is it possible to use more than one headset with one transmitter?
    Yes, two headsets can be used simultaneously with one transmitter.
  • Is it possible to use any of the AKG N5005 cables for the N40 model?
    No, this is not possible. Even though the MMCX (micro-miniature coaxial) connectors seem identical, they are not the same dimensions.
  • Is it possible to use a cable with remote control and microphone with AKG K550 MKIII?
    While this is indeed possible, no such cable is made by AKG, so only cables from third-party manufacturers may be considered. Please note that internal pin configuration must be identical to the original cable for such a cable to work with the headphones.
  • Is it possible to turn up the volume using my voice on Harman Kardon Allure speaker?
    Yes, Alexa has various voice commands to turn up the volume. Try saying "Alexa, turn it up" or "Alexa, set volume to 5".
  • Is it possible to turn off the blinking blue LED light from my headphones?
    No. There is no way to turn off the blue LED light from our wireless headphones unless they are turned off.
  • Is it possible to switch noise cancelling on and off on N60 NC Wireless while playing over Bluetooth?
    No, NC is always on when Bluetooth is on. However, it is possible to select NC on or off when listening via cable.
  • is it possible to see what the battery level is?
    There are 5 leds which indecates the current charge level, Each led indicates 20% of charge.
  • Is it possible to reset my SB450?
    The JBL Cinema SB450 can be reset to its default factory settings and erasing all programming. To reset the soundbar, press and hold Volume+ and Virtual Surround buttons for 5s.
  • Is it possible to reset my SB 250?
    Yes, switch the soundbar ON, then press the volume - ( minus ) and surround buttons at the same time for 5 seconds. Now the device is reset.
  • Is it possible to reset my SB20?
    Yes, by holding down Volume+ and surround button for more than 5 seconds will reset the SB20. The SB20 will automatically reboot itself, after it has been reset.
  • Is it possible to reset my JBL Cinema Base?
    Yes, this can be done very easily by doing the following procedure: 1: Power on the Cinema Base. 2: Simultaneously press the “Surround” and “VOL –” buttons (at the same time). 3: The Cinema Base source LED button will light amber in color, for 1 second, then the power button LED light will go off and on. 4: Your Cinema Base is now reset.
  • Is it possible to reset my Boost TV?
    Yes, press Volume + and Surround button at the same time for 5 seconds.
  • Is it possible to replace the ear pads of the OR 300?
    Yes, they are quite easy to remove, and with a little care, new ear pads can be fitted in one or two minutes. You can do this yourself.
  • Is it possible to program my SB20 to respond to my TV remote?
    Yes, the Harman Kardon SB20 features IR learning functionality. Please follow these steps:
    1. Power on your Harman Kardon SB20.
    2. Press and hold the SB20 surround button for 5 seconds. This will make the system enter IR learning mode. The power button will flash amber while in learning mode.
    3. Now the SB20 can learn to respond to your TV remote control. These commands can be learned: To learn the SB 20 VOL+ command, press volume + on the SB 20 top panel, then press VOL+ on your TV remote control. The power button should blink amber, and the surround button will light up for 1 second. This will indicate that the process was successful. Repeat the procedure for volume-, mute and power on/off.
    4. To exit the learning mode, press and hold the surround button for 5 seconds again. The power button light goes out.
  • Is it possible to perform input setup without the remote control on AVR 151S, 161S, 171S?
    No, in order to go through the setup procedure, it is necessary to activate the (OSD) On-Screen-Display, and this is not possible on the front panel buttons, you need the remote control. Only the remote control features the necessary OSD button.
  • Is it possible to listen to music while charging the headphone?
    Yes, charging and listening simultaneously is possible. With N90Q, charging takes place at all times when listening to digital audio from a USB socket.
  • Is it possible to listen to music over Bluetooth without noise cancellation being active?
    No, the noise cancelling function is always active when Bluetooth is on. If you want to listen to music without NC on, you must use the cabled audio connection.
  • Is it possible to listen to music on TUNE600BTnc while charging it?
    Yes, but only via cable, and noise cancelling cannot be activated meanwhile. Since the charging socket is located on top of the ear pod, adjustment is limited in that direction while the micro-USB plug is inserted.
  • Is it possible to do any IR learning commands for SB20?
    The SB20 supports these programmable IR codes for your TV remote: Volume+, Volume-, Mute and Power commands.
  • Is it possible to control the No. 585 via IP?
    Yes, you can control the No. 585 over port 7701, providing the control is set for Ethernet in the menu. The commands are the same as RS232 and you connect to it by telnet on port 7701 of the IP Address of the unit. Note there is no echo of the command when you type and it answers with a copy of the command and OK if it accepted the command and EH? if it did not.
  • Is it possible to control the HD3700 from an HK3700 or HK3770 remote control?
    Yes, all functions on the HK remote that are meant to control the CD player will work. However, the ON/OFF function is not possible, but if CD is selected as source on the HK remote, pressing the PLAY button will switch the HD 3700 ON.
  • Is it possible to connect rear/surround speakers
    The JBL Bar 500 does not support rear/surround speakers. Alternatively the JBL Bar 800/1000 has detachable wireless rear speakers included.
  • Is it possible to connect my Phone via USB, to play my music content from that?
    No, your USB device has to be formatted FAT32, which a smartphone device cannot be.
  • Is it possible to connect multiple Bluetooth devices to my SB20?
    No, it only supports one Bluetooth connection. Simply disconnect the paired phone/tablet from your Bluetooth device settings, then hold down the Bluetooth button for 3 seconds, and then you are able to pair with the new smartphone/tablet.
  • Is it possible to connect a subwoofer to the soundbar?
    The JBL Bar 300 does not support a subwoofer. Alternatively the JBL Bar 500 has a wireless subwoofer included.
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