How To

Support Overview / How To

How To

1874 results
  • I am using an Android phone and cannot set up my Citation speaker
    Please try turning Bluetooth off on your phone and trying again, and make sure Location services are enabled for the Google Home app. If this does not work, certain phones are not compatible with the Google Home setup process, including the Vivo X21A, Vivo NEX S, and Vivo X9. Please use a different device for setup.
  • I am trying to watch videos on Bilibili using AirPlay, but experiencing many audio dropouts and issues. How can I fix it?

     

    There is a known problem using Bilibili audio over AirPlay on iOS 16. Until the issue is fixed, please try using Bluetooth instead.

  • I am trying to use Chromecast, but it is not working after the setup.
    To use Chromecast, you must continue the setup in the Google Home app first.
    Configuring the speaker only with Apple WAC will not enable the Chromecast feature.
    For this to happen, you must sign-in with your Google account.

    You can quickly try out the Chromecast feature, and if you do not like it, reset your Citation or LINK speaker, and redo the configuration part on your Apple device.
  • I am trying to program two different remote controls to operate the SB16. When I program the 2nd remote control to the Soundbar, then the 1st remote will not longer operate it.
    Unless the two remote controls are identical, you can only assign one remote control at a time to the SB16.
  • I am not getting any sound from my speaker system. What's wrong?
    1. Make sure all wall and power outlet switches are on, and that all switches for your speaker system are on. Switch mains power to the system on/off by pressing the bass speaker volume button located on the back of the subwoofer. This button acts as power button when pushed in. 2. Ensure that the input jack is pushed all the way into the output socket on the source device. Check all the connections and secure them. 3. Your volume settings are too low or muted. Increase your volume by pressing the + key located on the right satellite. You can also check volume from your source device. If you are using a computer, check the volume control located in the taskbar, as well as the volume control in the media player or browser. This will mean a total of three volume controls in your computer alone. 4. To mute and unmute the speakers, touch the shining + and - controls on the right-hand "stick" at the same time. Only a slight touch is needed, since these are purely electronic touchpads.
  • I am not able to upgrade the firmware on JBL DRG with Apps.
    Please keep the app running during a firmware upgrade. This is because the app is using BLE to transfer firmware to the JBL DRG. If you exit or kill the app, this will cause the BLE connection to be broken and the upgrade will not complete.
  • I am not able to stream Spotify music to my JBL Playlist, how come?
    To use the Spotify Connect feature for JBL Playlist, a premium Spotify account is required. Please visit www.Spotify.com/freetrial for 30 days of complimentary premium account trial for first time users.
  • I am not able to connect JBL DRG to my head unit via Bluetooth.
    JBL DRG will auto reconnect to the last device. To setup a connection with new Bluetooth head unit, press the “reset” button in the App. The device will then search for a discoverable Bluetooth connection and setup.
  • I am having issues setting-up and/or using the NAVDY?
    If you require technical assistance, please contact NAVDY customer support at https://www.navdy.com/ Scroll down to the bottom of the website and select "Support" This navigates to the NAVDY HELP CENTER, where you can access FAQs, video tutorial, and live chat service.
  • I've paired my ELITE headphones, but the app does not recognize them - what's wrong?
    Close and reopen the app. This will ensure that the app recognizes the headphones.
  • I'm using the HID tool and I see that my BDS 235/535 can be updated via this tool. What does it upgrade?
    The upgrade via HID tool will only update the Bluetooth module inside of the BDS device. There are two ways of upgrading your system. 1: Upgrading Bluetooth via HID Tool. 2: Upgrade BDS firmware via the built-in software center. The built-in software center will not upgrade your Bluetooth module.
  • I'm trying to connect via Bluetooth from my MAC to my ESQUIRE2, but no sound is coming out?
    Our ESQUIRE2 support A2DP Audio codec, which you will need for your MAC to be able to play to our ESQUIRE2.
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