How To

Support Overview / How To

How To

1867 results
  • Where is the best place to put my subwoofer?
    Subwoofer placement is an art in itself. You will hear two different statements about the positioning of a sub. You will hear people say that it doesn't matter where you put the sub, you can put it anywhere in a room. You will also hear people say that placement is very critical. It sounds like these two statements contradict each other. Believe it or not, they don't. It is generally believed by most audio authorities that low frequencies (below 125Hz) are non-directional, and therefore, placement of a subwoofer within any listening room is not critical. While in theory it is true that the larger wavelengths of very low frequencies are basically non-directional, the fact is that when installing a subwoofer within the limited confines of a room, reflections, standing waves and absorptions generated within the room will strongly influence the performance of any subwoofer system. As a result, specific location of the subwoofer becomes important, and we strongly recommend that you experiment with placement before choosing a final location. Placing it in a corner is often times the most effective spot.
  • Where do I find new software, if it does not automatically appear in the app?
    For headphones with version 4.0 of the firmware, updates will be available via jbl.com/app. For headphones with firmware version 5.0 or higher, update notification will be pushed via the app
  • Where can I view detailed heart rate stats after I complete a workout with my headphones?
    You can view stats from your past workouts by going to your dashboard and tapping the Fitness quadrant. Tap the workout you would like to view. Your average and peak heart rate, heart rate distribution through your training session, and a graph of your real-time heart rate, will all be shown.
  • Where can I set my default music provider for my Harman Kardon Allure?
    In Amazon's app called Alexa. There you can set, change and login with your favorite supported music service. They offer Amazon Music, Spotify, Pandora and much more. Go to settings in the Alexa app, select "Music & Media.
  • Where can I get a wall bracket for my Omni 10+, Omni 20+ speakers?
    There are threaded inserts for mounting screws in the bottom of the Omni 10+ and Omni 20+. Mounting accessories are not available via Harman Kardon. For Omni 10+ there are two mounting screw holes which are 3mm in diameter and 67mm apart. For Omni 20+ there are two mounting screw holes which are 3mm in diameter and 110,5mm apart.
  • Where can i find the serial number for Horizon alarm clock?
    At the bottom of your Horizon alarm clock, you will see a little cap where the backup-battery resides. Turn the cover lid left to open it, and on the back of the cover lid, you will see the serial number.
  • Where can I check my current heart rate?
    There are multiple ways to check your heart rate (HR) while using your headphones both in and out of workouts. On the UA Record mobile app select the UA Sync icon in the upper right hand corner of the dashboard. If your headphones are connected, they will appear under "My Apps and Devices". Tap on "UA Sport Wireless Heart Rate" and you will see your headphones settings. Your current heart rate will appear under the headphones' image. You will hear your heart rate when using the headphones during a UA Record workout with audio coaching. While using with your UA Band during a workout your HR will be shown with your workout stats and will coordinate with the HR zone LED on the Band. You also can simply tap the UA logo on the RIGHT ear bud to hear the audible voice stating your heart rate reading.
  • When you experience Bluetooth issues.
    NOTE:  LINK speakers must be set up on a WiFi network before Bluetooth can be activated. Once it is set up, you can use Bluetooth anywhere (Unless you reset the speaker and start all over with installation).

    Pairing issues with a Smartphone or Tablet:
    1. First try to restart the Bluetooth connection on your source device (Smartphone/tablet) by switching Bluetooth off and on again with a short pause in between.
    2. Forget previous paired connection (on your smartphone/tablet) in your Bluetooth settings if you once had paired with our product.
    3. Try to restart source device(Smartphone/tablet) by powering it off and on again, and after restart try to establish a Bluetooth connection to your JBL LINK device.
    4. If above does not work, then try to restart your JBL LINK device by turning it off and on again.
    5. Press and hold down the Bluetooth button on your JBL LINK device to initiate pairing mode again.
    6. Go into Bluetooth settings on your Smartphone/tablet.
    7. Perform a restart or reset if you are not able to connect after above steps.
    Back to helpful articles --> Articles overview

    JBL LINK Bluetooth specifications:
    • Bluetooth version 4.2
    • A2DP v1.3 with SBC Audio Codec.
    • AVRCP v1.5
  • When will the JBL SB 250 go into standby mode?
    If there is no activity on your JBL SB 250, it will go into standby mode after 20 minutes, and will take a couple of seconds to turn on after standby mode.
  • When will the JBL Boost TV go into standby mode?
    If there is no activity on your JBL Boost TV, it will go into standby mode after 20 minutes, and will take a couple of seconds to turn on after standby mode.
  • When will I know that there is a low Battery?
    You should hear the audible voice stating ‘low battery’ when you have about 20 minutes left of battery life left on the UA WIRELESS headphones. If you have an Apple device, you will actually be able to see the battery life in the upper right hand corner of the device next to the BT symbol.
  • When using USB audio playback, sometimes the Play button in the JBL One app does not resume playback. How does this feature work?

    When using the JBL One app to control USB audio playback, please wait more than 1 second in between button presses.

  • When using two pairs of speakers, what is the range between them?
    When you have associated two pairs of speakers, the range between primary and secondary speakers (all 3 speakers), will be maximum 10 meters. The range will increase if you only use one pair of speakers (30 meters). We recommend placing the speakers on a high-level surface or shelf, for best possible connection.
  • When using the JBL One app to set up my speaker/soundbar, my Wi-Fi network is not appearing in the list. How can I connect to my Wi-Fi network?
    You can manually type in the network name (SSID) and password to connect if the network does not appear.
  • When using the Device Utility app to set up my speaker, my Wi-Fi network is not appearing in the list. How can I connect to my Wi-Fi network?
    If the network does not appear, you can manually type in the network name (SSID) and password to connect.
     
  • When using my music source, the SOUNDBAR does not go into Standby mode with optical or coaxial input when the track is stopped with the players STOP button.
    The source device may need to be in Standby, not just stopped, for the Soundbar to go into Standby mode using the optical or coaxial inputs.
  • When using JBL Connect, how far can i take the second speaker with me?
    JBL Connect feature is using Bluetooth technology, so it is hard to say how far you can walk away. Depending on what other signals you have at your place that could interupt and wall material between speakers.
  • When using JBL Connect, how far can i take the second speaker with me?
    JBL Connect feature is using Bluetooth technology, so it is hard to say how far you can walk away. Depending on what other signals you have at your place that could interupt and wall material between speakers.
  • When two pairs of JBL Control X Wireless are associated, how can I unlink them to two separate pairs, if I do not turn off the primary speaker first?
    This is addressed in the owner's manual. After associating a group of four speakers, when deciding to go back to normal operation as two pairs, it is recommended to reset them to factory default settings, which requires associating speaker pairs again.
  • When trying to set up my speaker with the Google Home app, I get a message that says “Device needs to be activated before setup”. How do I proceed?
    If you see this message, you must download the Device Utility app from the Google Play Store. Follow the instructions in the app to activate your speaker, and then return to the Google Home app to complete the setup.
     
  • When the Power bank is wet, what to do?
    The InfinityLab power bank is not waterproof, if it gets wet, there's a chance for short-circuit, which can cause damage to other electronics that you plug into them. Ensure that you keep your power bank dry at all times.
  • When soundshift is on, I still hear music from my JBL Connected device, how come?
    Soundshift only works for the Boost TV itself, and cannot stop the other JBL Connect device. To stop the second device, press the JBL Connect button on your remote or device and they will disconnect.
  • When reaching max volume on the source, I do not hear the max volume audio prompt on the JBL Control X Wireless
    In Bluetooth, there may be a small difference between the telephone (source) and the JBL Control X wireless unit. This means that they are not using the same scale. In any case, the difference will remain within one audio step on the phone or speaker.
  • When pressing the “?” button in the remote app on an iPhone, you would expect to be linked to an explanation of remote app functionality. The actual result is that you are led to the homepage, but there is no App help on homepage.
    This is not an error. The App links to the Harman Kardon website when the "?" Button is tapped. User can then search the Quick Start Guide or Owner's Manual on the website.
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