To perform a hardware reset of your earbuds, press and hold the reset button on the charging case* for more than 5 seconds. This resets the earbuds without restoring the settings to the factory defaults.
* Location
Live 300TWS/Live Pro+ TWS: Inside the charging case between the earbuds.
Live Free NC+/Reflect Mini NC TWS/Reflect Aero: On the back of the charging case, next to the USB-C port.
Club Pro+ TWS: On the bottom of the charging case, next to the USB-C port.

If you want to add more depth and bass to your LINK BAR, we have a dedicated subwoofer (not included with the LINK BAR) that you can purchase!

Pairing the Subwoofer is very simple:
1. Turn on the soundbar and the subwoofer. If the connection is lost, the LED indicator on the subwoofer blinks slowly.
2. Press the “Subwoofer Pairing” button on the SW10 subwoofer to enter pairing mode. The LED indicator on the subwoofer blinks quickly.
3. Press the “Subwoofer Pairing” button on LINK BAR, the LED indicator on the LINK BAR blinks rapidly
4. If successful, the pairing LED indicator on both subwoofer and LINK BAR will be a steady white LED light. If pairing fails, the sign on the subwoofer blinks slowly.
5. If the pairing fails, repeat the steps above. If you are still experiencing problems, please try to switch off all wireless devices in the home (such as routers, TV sets with wireless function, telephones, computers, etc.), then try again. It may be overcrowding on the 5GHz frequency, which often causes problems. By eliminating all other wireless activity, this will help space for the LINK BAR to establish its connection. You now should be able to pair without problems. Once pairing is complete, you can switch your devices on again

1. Power on your Enchant 800 or Enchant 1300 Soundbar. 2. There are two ways to enter Bluetooth pairing mode on your Enchant soundbar. 2.1. Press the dedicated source button on top of your Enchant soundbar source 2.2. Press the source button until you see "Bluetooth" in the front of the Enchant display. 3. The second option is to use the Remote control included with your Enchant soundbar. 4. Press the "BT" button on your Remote control. 5. The display will show "Bluetooth pairing". 6. Go to your Bluetooth settings menu on your mobile device. 7. Enable Bluetooth and connect to your Enchant 800 or Enchant 1300 Soundbar.

How to pair an Enchant Subwoofer with your Enchant bar

1. Go to the back of your Enchant soundbar (800 or 1300)
2. Press the "Subwoofer pairing" button for 2 seconds.

3. In front of your Enchant display, it will say "Subwoofer pairing"
4. Go to the back of your Enchant subwoofer.
5. Press the "Subwoofer pairing" button.

6. The small LED indicator will start to flash rapidly and when the connection is successful, it will be a steady light.

You now have more bass performance and can enjoy deeper richer sound!

1. Enter pairing mode and connect to "device 1" (Phone, tablet, etc.)
2. Enter pairing mode again, and "device 1" will disconnect.
3. Connect to "device 2" and turn the headphone off.
4. Turn headphone on, and headphones will automatically connect to "device 1" and "device 2" simultaneously.
5. Pause one device and play from the other to swap the headphones connection.

NOTE: Maximum number of devices connected to the headphones at any given time is 2 source devices (Phone, tablet, etc.).

We included a Remote Control in your box (I know, that's sweet of us), and you need to pair it with your LINK BAR before it is working.

This is how you will do it

1. Press the BLUETOOTH button on the LINK BAR
2. Now hold the BLUETOOTH button down for 3-5 seconds.
3. When you see "SEARCHING FOR ACCESSORIES" on your TV screen, release the BLUETOOTH button.
4. On your REMOTE press the HOME and BACK buttons at the same time.
5. A Green LED light will flash on the REMOTE to indicate that it is in pairing mode.
6. Keep holding down the buttons until you see a message on the TV screen that says, "Pairing remote control to LINK BAR" After 10 seconds, release.
7. If done successfully on your TV screen, you will see an indicator counting down that it will "pair" with your remote.

Enjoy your entertainment with few clicks away!

BONUS TIP:  There is an Android app called Android TV that will turn your Smartphone into a Remote controller.

1. Touch the microphone icon on the screen to mute the Google Voice assistant microphone.
   1. NOTE: Google Assistant will not work when the microphone is muted.
2. Touch and press it again to unmute the microphone.
3. You can now give it any voice commands that you would like.

1. Press and hold the [VOL- ] and [SOURCE] buttons simultaneously.  The software version will scroll across the front display.
2. If a newer software version is available, download it from the JBL website.
3. Copy the two files to the Root directory of an empty USB thumb drive.
   • Update.zip
   • Checksum.txt
4. On the bar, press and hold the [POWER] and [SOURCE] buttons for more than 10 seconds.  This will reset the BAR 5.1 Surround.
5. Insert the USB thumb drive into the USB port on the rear panel of the bar.
6. On the bar, press and hold the [POWER] and [VOL-] buttons for more than 10 seconds to begin the software update process.
7. "UPDATING" will appear on the front display of the bar.
8. Wait for the software update to complete.  The unit will reboot and go back to standby.
9. Turn unit on.
10. Press and hold the [VOL- ] and [SOURCE] buttons simultaneously.  The new software version will scroll across the front display.

In case one of the earbuds loses its connection, you can do a manual pairing process by following the instructions below.

1. You can manually pair your earbuds by placing both back into the charging case and closing the lid.
2. Open the lid again, take them out of the charging case, and tap 3 times on each earbud simultaneously until you see the purple LED flash.
3. You will see the earbuds enter into Bluetooth pairing mode, and the connection between the Left and Right earbud is successful.

JBL TOUR ONE
Power off Tour One first and hold the ambient aware button on the left earcup for 2 seconds. You can get ANC on without Bluetooth connection, which will save your battery. Once you slide up the button on the right ear cup to power on, Bluetooth connection and music will return to normal.

 

JBL TOUR PRO+ TWS
Press and hold both right and left earbuds on Tour Pro+ TWS for 5 seconds at the same time. You can get ANC on without Bluetooth connection, which will save your battery. Once you press and hold both right and left earbuds for 5 seconds, Bluetooth connection and music will return to normal.

 

Playing local playlist that you created via Spotify works differently for Android TV system, which the LINK BAR has built-in!

Here is how to do it:

1. Go to the Google Play Store on your TV screen (Use remote to navigate).
2. Download the Spotify app
3. Sign-in with your account.
4. You can use the dedicated app and navigate through your playlist.
5. Alternatively, you can now use voice commands such as "Ok Google, Play my Playlist Sunday Funday On Spotify"

Now you can enjoy Spotify using voice or the Remote Control.

*Some commands may not be available in all countries.

Finding the software version

1. Press and hold the 'Volume-' and 'Bass Boost' buttons for 5 seconds.
2. A voice will start prompting numbers which indicates the current software version.

NOTE: Apple IOS users are not able to find their MAC address in Google Home app due to privacy policies in the USA and European market.

We advise setting up your device on a less secure network. Log into the router and retrieve the MAC address for your device then add it to your preferred network.

Instructions below are for Android only

1. Open your Google Home app 
2. Enable Bluetooth  on your device.
3. Enable Location service  on your Android device.
   1. Remember to "Allow" Google Home to view your location while using the app (You are asked during setup of the Google Home app).
   2. In case you denied access go to Settings  Apps  Google Home  Permissions  Allow to view Location.
4. When you at selecting the Wi-Fi network from the list of available networks, before tapping on your network you need to get the MAC address.
   1. Tap  the  located top right corner.
   2. In the pop-up menu press "Show MAC address" Write down the MAC Address.

You can now add the MAC address to your local Wireless router or system if your configuration requires this before installing the device on your network.

Finding the MAC address after speaker is installed

1. Open your Google Home app .
2. Tap on  to view your home.
3. Find your room .
4. In the top right corner tap Settings icon .
5. ​Scroll down to the bottom of the screen. You will see some system information and the MAC address as well.

Place both ear pods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores to factory defaults. (Please note that charging must take place for reset to work.) It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.

Double-tap the button on the right earbud, then on the third tap - press and hold the button for more than 5 seconds (until the unit shuts off). 
This restores the earbuds to the factory defaults.
TWS must be connected to perform the reset, so neither of the earbuds should be off or in the charging case.
It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.

Press and hold the Microphone Mute button for >13 seconds

In Power On mode, press and hold 'Volume+' together with 'Play/Pause' for more than 2 seconds. The speaker will power off and is now reset.

There are two steps in the calibration

1. Place the surround speakers beside your seating position and press the CALIBR button on the remote control. Follow the instruction to start the 1st calibration
2. After the 1st calibration done, place the surround speakers in your desired location and press CALIBR on the remote control to start the 2nd calibration

If you have two of the same model Google Assistant speakers, you can create a stereo speaker system.

How to create a stereo pair...

1. Open the Google Home app
2. Find the speaker you want to setup in stereo pair
3. Find the speaker/room
4. Tap on Settings
5. Go to Sound Settings
6. Find the Speaker pair
7. You are now entering the setup page Tap
8. Find your speaker under the Pair with list and tap.
9. Move the speaker to be Left or Right side and press
   1. You can tap on Play sound to identify which speaker it is.
10. Find a name for your Stereo pair
11. It takes a minute to complete the setup.
12. When the configuration is done it will say Ready
13. Press Done

You have now completed the setup and created a Stereo pair sound experience.

NOTE 1:  This is only possible with two of the same speakers.  If they are not identical (Example: Citation 100 & Citation One), setting up a stereo pair will not be an option.

NOTE 2:  It is possible to make a stereo pair of a Mk1 with a Mk2. Setup as normal.
Airplay from the Mk2 will not be available.

NOTE 3: It is only possible to use Chromecast and Bluetooth in stereo, Airplay will be mono (and should be grouped in iOS Airplay menu.

 

In our latest update for Citation, we added a couple of new features.
We are going to talk about our new programmable preset feature.

With this feature, you can add a voice command such as "Turn off the lights in the Bedroom" or "Play my playlist Rock road classic" without using your voice.
Once you have recorded the action, you will see an icon on your Citation display. Tap on this specific recorded command, and the Citation will do all the magic for you!

Enough of what it can do, let us create a preset:

1. Scroll down on your Citation Display to you see "Voice presets."
2. Press on the + sign.
3. Say your command: Play Radio FM
   1. Do not use "Hey or OK, Google at this point."
4. Press the "V" icon after the command is finished.
5. Select an icon.
6. Your Preset is now ready, tap it to give it a try.

To delete any presets.

• Press and hold down the preset.
• A menu will appear, hit the "TRASHCAN" icon.

Bluetooth Pairing

1. Press the button on the Partybox to start the pairing process.
2. Grab your device.
3. Go to settings --> Bluetooth --> Enable Bluetooth -->
4. Find the Partybox speaker you want to establish a Bluetooth connection to.

        

5. You now have a successful connection and can stream your favorite music.
   1. NOTE: It is only possible to have two devices connected at the same time and if you want to listen through the second Bluetooth device then stop the current one from playing and use the second device.
   2. To stop Bluetooth broadcasting then insert a USB device.

To control the Light show on your JBL Partybox device, simply press the dedicated "Light show" button located under the Bluetooth icon. There are 3 different light shows available when toggling through them, select your favorite one and have a blast. There is no app developed to control or modify these settings, all settings have to be done on the Partybox device.

Visit your App store to download the ‘Google Assistant’ App.

After you have paired your JBL headphones to your device via Bluetooth, you should receive a pop-up notification (pictured below). Please tap the notification on your device to start the Google Assistant setup. You will now be directed to the Google Assistant App.

Step 1

 
Follow the steps to connect and pair “JBL XXXX-LE” with the Google Assistant App, the name will depend on your model.
Once set up is complete, you will see the below screen:

Step 2

PLEASE NOTE: To verbally interact with your Google Assistant via the headphone, you must turn on the ‘Spoken Notifications’ in the Google Assistant App. This can be found under Assistant Devices > Notifications. Alternatively, your JBL headphones can be added to the Google Assistant App manually by adding them as a Bluetooth device if this was not done when first paired. Google Assistant must be selected as your chosen voice assistant in the settings of the My JBL Headphones App also.
 

If not pre-installed on your Android device, visit your App store to download the ‘Google Assistant’ App.

After you have paired your JBL headphones to your device via Bluetooth, you should receive a pop-up notification (pictured below). Please tap the notification on your device to start the Google Assistant setup. You will now be directed to the Google Assistant App.

Step 1

 
Follow the steps to connect and pair “JBL XXXX-LE” (depends on your model) with your devices.
Once set up is complete, you will see the below screen:

Step 2

PLEASE NOTE: In order to verbally interact with your Google Assistant via the headphone you must turn on the ‘Spoken Notifications’ in the Google Assistant App. This can be found under: Assistant Devices > Notifications. Alternatively, your JBL headphones can be added to the Google Assistant App manually by adding them as a Bluetooth device if this was not done when first paired. Google Assistant must be selected as your chosen voice assistant in the settings of the My JBL Headphones App also.