How To

Make sure your WiFi extender's name is not the same as that of your main WiFi network. Please use 5 GHz WiFi extenders only for best performance.

The quality of content depends on your Internet bandwidth. The minimum Internet speed is at least 25Mbps (megabit per second) or above for the best performance.
When using the LINK BAR to the WiFi router, always use 5 GHz WiFi band for highest performance at any time.

If you are still struggling with the quality of your content, then we have added an Ethernet port (LAN connection), which allows you to wire the LINK BAR for a steadier connection and performance.

More actionable advice:

• Limit your device(s) at night or when you are streaming content that requires the best performance possible!
• Upgrade older product that could cause slow data transfer.
• Move devices that are capable of connecting to 5 GHz WiFi and leave "Legacy" product on 2.4 GHz only.
• Upgrade your router. Upgrading to a newer generation router is cheap and effective way to improve your home network in every way. It provides both a better Wi-Fi range and stronger signal.
• We are recommending that you go for a mid to high-level Wi-Fi router.

If you have updated the unit from a USB stick, performed a reset procedure and removed power from the unit completely for at least 10 seconds, and the BDS still does not work, please repeat the update process. You may want to re-download the update file as well. This should solve the issue, and we are sorry for this inconvenience.

Please note that this is a universal remote, which will work with most Android OS phones. However, if some functions do not work, we advise you to contact the phone manufacturer.

When using an Android device, you need to have location service active on your phone or tablet and make sure that you allowed "Google Home app" to use the phone or tablet location service. However, make sure your Wi-Fi router has UPnP enabled and that you do not use any network extenders while connecting the product.

Often, hum is caused by a ground loop. This is a problem that is sometimes created when connecting two or more electrical components together. Sometimes the problem does not lie in any one particular unit, but in how they're connected. If your subwoofer is connected to a different wall outlet than your system, try to move the subwoofer plug to the same outlet. This may require an extension cord just for the trial. If it works, you can permanently move the sub or use an extension cord. However, if the hum you are hearing is coming from inside the sub, or if it is constant even when nothing is connected to the inputs of the sub, there is something wrong with the sub and you should bring it in for service.

To use our ESQUIRE2 with your Windows system, you'll need to find a Bluetooth driver that supports A2DP Audio codec. HARMAN do not have these and therefore you will need to contact your PC manufacturer.

The system features an automatic mute function that becomes active after 10 seconds of no signal activity. Since the output level varies greatly between different genres and recording levels, it is highly recommended to set your source volume levels above 4, or preferably at mid-level, then controlling the listening level using the volume control provided in the speaker system.

The new Boombox 2 does not feature the Indoor/Outdoor Mode. With the first generation Boombox, the Outdoor Mode was loud, but lacking sufficient bass. The Boombox 2 has both improved bass and loudness to create the perfect balanced sound for all environments.

 
 

All InfinityLab power banks are < 100Wh, so there are no restrictions for taking them onto flights as hand luggage (also known as cabin baggage or carry-on luggage).
However, power banks are not allowed to be carried in your hold luggage (also known as checked luggage).

The InfinityLab power bank will not damage your device.
The InfinityLab power bank will deliver the power your device needs during charging, andd the InfinityLab power bank features auto protection against overheating and features overcurrent/overvoltage conditions. 

Infinity Warranty Information

The limited warranty begins on the original date of purchase, and is valid only on products purchased from authorized resellers in the United States and used in the United States.

 

Warranty Period: Home Audio, Portables

One year (except non-powered speakers, which are covered for five years)

 

Warranty Period: Car Audio, Marine, Powersports

One year

The following Car Audio premier product lines come with a three year warranty:
Kappa
Kappa Perfect (except Harley Davidson model(s): One year)
Perfect
Beta

NOTE: Warranty coverage can differ by model, please refer to the warranty card included with your product to check your coverage.

 

What is covered by the Infinity warranty?

Unless a different warranty period is stated in the Warranty Card provided with your Infinity product, Infinity warrants for a period of 1 year (5 years for any non-powered speakers) from the date of retail purchase by the original end-use purchaser, that this product, when delivered to you in new condition, in original packaging, from an Infinity authorized reseller and used in normal conditions, is free from any defects in manufacturing, materials and workmanship. Refer to the Warranty Card provided with your Infinity product for specific details including what is not covered along with other terms and conditions.

 

During the warranty period, the product or components will be repaired or replaced at Infinity’s option, without charge for either parts or labor. Alternatively, Infinity may decide at their sole discretion to refund the pro-rated portion of the original purchase price based on the remaining balance of the warranty period.

 

Any warranty service or replacement that is performed will not extend the original warranty period.

 

What is not covered by this warranty?

This limited warranty does not cover damage or failures that are a result of:

• Damage caused by accident, unreasonable use or neglect (including the lack of reasonable and necessary maintenance)
• Damage to, or deterioration of, any accessory or decorative surface
• Damage resulting from failure to follow instructions contained in the owner’s manual.
• Damage resulting from the performance of repairs by someone other than an authorized Infinity service center
• Deterioration of component parts, the nature of which is to become worn or depleted with use such as batteries and headphone ear pads

 

How to obtain warranty service?

Before requesting a replacement, you may read through our support materials and FAQs. If your questions are not answered, please reach out to our experts for personal assistance and troubleshooting. If you still need to replace your product, please follow these steps:

 

1. Have your purchase receipt or order confirmation handy
2. Please visit our support section to fill out the warranty exchange form.

 

There can be differences in the internal hardware that also implies different firmwares. These products feature the same specifications and performance expectations. If the app does not inform you of any new updates, the firmware is current and the product is performing as designed.

To power on the device, place one of the headphones inside your ear and press and hold the center button on the inline mic. You should hear the audible voice stating, “powering on” and a blue blinking light should appear at the top of the inline mic. If this is your first time connecting to a device, it should immediately go into pairing mode. The device should recognize the Inspire/Focus 500 Wireless headphone. Once you select that option, the audible voice should state, “connected”. If you are trying to connect to a different device, turn the headphones on and press and hold for 3-5 seconds for the headphones to start searching for a different device. The headphones should appear on your discoverable devices within a few seconds. You should hear the audible voice stating, “powering on….looking for device” You will see the Bluetooth light alternate between red and blue when it is in pairing mode. Once connected the Bluetooth will change to a flashing LED light and the audible voice will state, “connected”.

To power on the device, place one of the headphones inside your ear and press and hold the center button on the inline mic. You should hear the audible voice stating, “powering on” and a blue blinking light should appear at the top of the inline mic. If this is your first time connecting to a device, it should immediately go into pairing mode. The device should recognize the Inspire 500 Wireless headphone. Once you select that option, the audible voice should state, “connected”. If you are trying to connect to a different device, turn the headphones on and press and hold for 3-5 seconds for the headphones to start searching for a different device. The headphones should appear on your discoverable devices within a few seconds. You should hear the audible voice stating, “powering on….looking for device” You will see the Bluetooth light alternate between red and blue when it is in pairing mode. Once connected the Bluetooth will change to a flashing LED light and the audible voice will state, “connected”.

The amplifier has a signal sensor on the high-level (speaker level) inputs, so it is not necessary to use a trigger cable when input is high-level, and connected to the high-level inputs. However, low-level input signals through the RCA-phone input sockets do not activate a signal sensor, so use of a trigger cable is MANDATORY for low-level input signal use.

The HKTS 65 is a new version of the HKTS 60, with minor improvements. Please select HKTS 60 in the menu.

Harman Kardon Invoke
Final Software Update release notes

Release date:  September 8, 2021

Software version	12.2314.0
Release media	Via USB software flash tool as provided by Harman Customer Service
What’s New: Fixed a pop noise sound when you play/pause the music. Fixed an issue where Bluetooth pairing is always available without pressing the Bluetooth button. Enable factory reset via the reset pinhole next to the microphone mute button. For example, use a paperclip, press and hold the button for 5 seconds to reset your Invoke speaker. Other minor bug fixes and improvements.

There are two ways to perform this update.

Option 1 (recommended): Do It Yourself Update
Estimated Time: 15-20 minutes
Cost: Free
Download Link: Harman Kardon INVOKE Driver & OTA2 (220meg)

 

1. Download the zip file from the link above.
2. Unzip/Extract the entire contents of the zip file.
3. Read through the instructions (OTA2.pdf) before performing the update to familiarize yourself with the procedure.
4. Process 1: Install the driver in your Windows 10 computer so that it can recognize and communicate with your INVOKE.
   1. NOTE: This is not possible on computers that use BitLocker or other corporate encryption tools. Use a personal computer that does not use advanced encryption.
5. Process 2: Install the update on your INVOKE via your Windows 10 computer.

OPTION 2: Factory Update
Estimated Time: 2-6 weeks
Cost: Shipping charges from your location to City Of Industry, California
Form Link: Sofware Update Request Form
 

1. Click on the link above.
2. Fill out the online form.
3. Select INVOKE in the Product field.
4. Type “Software Update Request” in the Description Of Issue/Problem field.
5. Click Submit.
6. Wait to receive an email within 48 hours with instructions for shipping back your unit.
7. Please note that you are responsible for carefully packing your INVOKE and all shipping charges.
8. Harman will update your product and send it back to you within 2-6 weeks.

Our A2DP profile only support SBC Codec for ESQUIRE 2.

This product is rated IP67, which is different from IPX7. IP67 protects the product from submersion in 1 meter (3.3 feet) of water for up to 30 minutes. It is also resistant against dust. Dust accumulation around electronics can lead to hardware failure, so the IP67 rating is an extremely beneficial addition to this product. 

This unit is fully dust-proof, and can withstand continuous immersion in water (up to 1.5 meters / 4.9ft for 30 minutes). 

We use a sophisticated vetting process to ensure that your image does not contain copyrighted, protected, sexual, suggestive, offensive or inappropriate elements. This includes words and messages. If these algorithms are triggered, your order is automatically cancelled. Please try again with a different image or wording.

With different storage conditions and shipping durations, your power bank may go into deep sleep mode to protect the battery. If the power bank does not start charging your device when used for the first time, connect the power bank to a power source and charge it for 15-30 minutes, it should then work normally. If it still does not work, contact our customer service team and we will be happy to help you: https://support.infinitylab.com/#contact

Yes, but only with power on the Adapt. When it senses a signal on the analog aux input, the input ring will light up green automatically, and the signal will become available from the line output, for transmission with cable to e.g. an amplifier. It is important to note that there will be a slight delay in the signal that comes out of the line output jack, even if it does not involve any wireless functions.

The speaker uses Bluetooth version 4.2 but does NOT support APT X.

If your device is capable of seeing AURA as an AirPlay unit, it will also be available as DLNA device, as AURA needs to be connected to your network for it to work as DLNA/AirPlay unit. Make sure your devices are on the same network.

Current AURA customers will be able to upgrade your speaker to support Spotify Connect. Simply use the HK Remote app, as it will be OTA update. Otherwise, contact our helpdesk for help.

It will not damage the battery that power supply is connected all the time.

Yes you can wash it if the fabric is dirty. But remember to close the USB cover.