How To

Support Overview / How To

How To

1869 results
  • My Left Ear Piece on the JBL Free wont connect anymore, what can be done?
    There will be times that the LEFT ear will disconnect from the RIGHT or (primary) earbud. To get the Left ear to reconnect, make sure that the RIGHT earbud is on and emitting sound. Take the LEFT ear out of the charging case and put in ear. Press and hold down the power button on the LEFT ear bud for 5-8 seconds. You should hear the power on chime and then both ear buds should emit sound now. 
  • My LINK 10 or LINK 20 was lost. Can another person steal my information?
    No, since the speaker does not store any information locally. To remove all settings from your stolen device, simply unlink the speaker from your account, and the next time the speaker goes online it will not connect to your account. However, if you have used the command ""Remember this"" feature, please beware of sensitive information, as the speaker will inform you of whatever you have asked it to remember. But after unlinking the speaker, it will forget.
  • My N60NC BT has a faint whine in the right ear when I switch it on. Is that normal?
    Yes, this is normal for the N60NC BT. It disappears within about 20 seconds.
  • My new TWS earbud won't power on or charge?

    In order to get the earbuds to power on, please remove the plastic film to allow the pins in the charging case to make contact with the contact plates on the earbuds.

  • My No. 40 is not working, there is a WAITING FOR VIDEO BOX message on the front of the No. 40 Audio Processor, what do you recommend?
    First try turning power to the No. 40 OFF, disconnect then reconnect the existing comms cable between the No. 40 Audio and Video processors, and power the No. 40 ON. If this does not help try a different comms cable, this is a straight through 4 conductor cable with a 4 pin connector on each end. If replacing this cable does not help contact one of our authorized service centers for repair assistance – their contact information is under the SUPPORT tab on the Mark Levinson website.
  • My OMNI+ speaker will not connect to my Wi-Fi, is it defective?
    If your Wi-Fi network name has special characters, such as (, `, \, ', ", or ), then please change the name of your Wi-Fi network, as these characters are not supported. After changing the name, you can go ahead and setup the speaker to your Wi-Fi network.
  • My OMNI 10+, 20+ or 50+ speakers are connected to my network, but I cannot see them in the HK Controller app
    Dual band routers that have 2.4 and 5 GHz connection bands. If devices connect on different bands, they cannot see one another. Please make sure your phone and speakers are both connected to 2.4 GHz or 5 GHz and that there is no AP isolation activated between them.
  • My OMNI 50+ does not react when I am trying to pair it via Bluetooth?
    One explanation can be that your OMNI 50+ is part of a 5.1 system with your Omni Bar, which will make the surround OMNI 50+ left and right rear speakers act as "secondary", and Bluetooth connection is not possible to secondary speakers. To use the OMNI 50+ as a portable speaker again, simply perform a reset of the speaker by pressing the reset button for 5 seconds. Please note that after resetting your OMNI 50+, it is no longer part of the 5.1 wireless system.
  • my Onyx studio 2 will power off when I remove charging cable, is that normal?
    Yes, it will power off after removing charging cable. It is by design.
  • My phone charges fast up to 80% fast, then slow. Why?
    It is normal because USB-PD (USB Power Delivering) fast charging has a higher charging speed at the beginning and lower when your device soon to be full.
  • My product is not found during setup. How do I solve that?
    1. Ensure that your JBL One app device is less than 10m/33ft from the speaker during the initial set-up.
    2. Ensure it is plugged into power and the power LED is illuminated.
    3. Unplug the power cord, wait 10 seconds, reconnect the power cord and allow the speaker to power up.
    4. Temporarily relocate either the speaker or router so that they are closer together.  If the connection succeeds, the original location may be too far from the router to maintain a stable connection.
    5. Try using a different device with the JBL ONE app installed and connected to your home network.
  • My product is not found during setup. How do I solve that?
    1. Ensure that your Harman Kardon One app device is less than 10m/33ft from the speaker during the initial set-up.
    2. Ensure it is plugged into power and the power LED is illuminated.
    3. Unplug the power cord, wait 10 seconds, reconnect the power cord and allow the speaker to power up.
    4. Temporarily relocate either the speaker or router so that they are closer together. If the connection succeeds, the original location may be too far from the router to maintain a stable connection.
    5. Try using a different device with the Harman Kardon ONE app installed and connected to your home network.
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