How To
How To
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Only the primary speaker prompts the user when pressing the association button. This does not happen when the same is done on the secondary speaker. However, the front panel LED blinks quickly, indicating that association process is taking place. (This applies to primary and secondary speakers both.)Was this helpful? Thank you for your feedback!
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Reset the Soundbar by the same process as when doing "reset remote settings": 1. Switch the SB 350 ON. 2. Press and hold the Surround and Volume (–) buttons simultaneously for about 3-4 seconds, then let go. The Source selection Button flashes amber, followed by the power button and source buttons flashing several times. 3. The soundbar is now reset.Was this helpful? Thank you for your feedback!
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If you are experiencing issues when setting up your HK Citation Oasis to your WiFi network using the Google Home app, then please turn Bluetooth off on your phone, then turn Bluetooth back on again and try the setup again.Was this helpful? Thank you for your feedback!
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This was done to strike a balance between functionality and ease of use. More than three button pushes on the Smart Button could be annoying to the user, so three settings were chosen: Off, Low (optimized for office settings) and High (optimized for outdoor settings).Was this helpful? Thank you for your feedback!
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The intensity of the light show is dependent on the amount of audio signal being sent into the unit.
If you are experiencing a light show that doesn't move around very much, it is likely that you are not using a feature on your phone called Bluetooth Absolute Volume*. This means that the volume of your phone/tablet/device is controlled independently from the volume of the speaker.
So, if you have the Pulse 4 set to maximum volume or close to it, but the volume on your device is set at a low level, the light show will show little to no effect. All you have to do is reverse it. Turn up the volume on the device to the maximum and set the Pulse 4 to the desired volume. This will send the correct level to the speaker and the light show will show plenty of effect. This also benefits the sonic quality as well. Therefore, we recommend always having the volume on your device turned up to a high level and then adjusting the volume level on the speaker itself. This way you'll be able to enjoy the light show while also getting good audio quality. Or, if possible, setup your device for Bluetooth Absolute Volume*.
*BLUETOOTH ABSOLUTE VOLUME: Most phones/tablets/devices now use Bluetooth Absolute Volume (a.k.a. volume sync) by default. This is a feature that synchronizes the volumes of the device and the speaker, and allows the speaker volume to be controlled by changing the volume on either the device or the speaker. The volume being sent from the device is fixed at full volume.Was this helpful? Thank you for your feedback! -
A new firmware version has been released for the Pulse 4 (Version 0.5.1.0), below is a list of the improvements:
- Supports Bluetooth 5.1 profile.
- Improves the stability of stereo setup using the JBL Portable* app.
- Improves compatibility with Mac computers.
- Enhances light show synchronization with music.
- Download and install the JBL Portable* app from the Google Play/App Store.
- Connect your Pulse 4 to your phone/tablet through Bluetooth.
- Open the JBL Portable app and wait for the Pulse 4 to appear.
- On the Pulse 4 screen, select settings (gear cog symbol).
- Proceed with installing the firmware update.
*JBL Portable is the new name for the JBL Connect app, the name will change in January 2021.Was this helpful? Thank you for your feedback! -
Press and hold the Light Show & Bluetooth buttons together for > 2 seconds.
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QUANTUM 350
Software Update Release Notes
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Version: 1.4.4
Release Date: Nov 22, 2023
Release Media: OTA (over the air) Update via JBL Quantum Engine
What’s New
- Add EQ store feature that retains EQ changes made in Quantum Engine
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QUANTUM 360X & QUANTUM 360P
Software Update Release Notes
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Version: 3.6.5
Release Date: June 20, 2024
Release Media: OTA (over the air) Update via JBL Quantum Engine
What’s New
- Add compatibility with JBL Headphone app for both iOS & Android devices
------------------------------------------------------------------------Version: 2.3.0
Release Date: November 22, 2023
Release Media: OTA (over the air) Update via JBL Quantum Engine
What’s New
- Add EQ store feature that retains EQ changes made in Quantum Engine
Was this helpful? Thank you for your feedback! -
QUANTUM 810
Software Update Release Notes
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Version: 2.8.0
Release Date: January 26th, 2025
Release Media: OTA (over the air) Update via JBL Quantum Engine
What’s New
- Add Zoom Certified
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Version: 2.3.1
Release Date: Nov 6, 2023
Release Media: OTA (over the air) Update via JBL Quantum Engine
What’s New
- Improved firmware stability
Was this helpful? Thank you for your feedback! -
QUANTUM 910
Software Update Release Notes
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Version: 3.3.0
Release Date: April 9th, 2025
Release Media: OTA (over the air) Update via JBL Quantum Engine
What’s New
- Stability and performance improvement
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QUANTUM 910X
Software Update Release Notes
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Version: 2.3.0
Release Date: April 9th, 2025
Release Media: OTA (over the air) Update via JBL Quantum Engine
What’s New
- Stability and performance improvement
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