QUANTUM STREAM WIRELESS

Software Update Release Notes

------------------------------------------------------------------------

Version:  3.1.0 (Lightning) 

Release Date: November 22nd, 2024

Release Media: OTA (over the air) Update via JBL Headphone App

 What’s New

1. Stability and performance improvement

------------------------------------------------------------------------

Version:  2.9.0 (Lightning) ; 3.3.0 (USB-C)

Release Date: February 26, 2024

Release Media: OTA (over the air) Update via JBL Headphone App

 

What’s New

1. Stability and performance improvement

It is not possible to have Ambient Aware or TalkThru activated at the same time as Sidetone when the microphone is turned on during a call. This is the case no matter if you are using Bluetooth or the 2.4 GHz mode.
You can use Ambient Aware during a call if Sidetone is turned off. You are able to do this in both Bluetooth or the 2.4 GHz mode.
All three audio modes are activated if the microphone on your device is turned off no matter if you are using Bluetooth or the 2.4 GHz mode.
 

QUANTUM TWS

Software Update Release Notes

------------------------------------------------------------------------

Version:  4.2.0

Release Date: January 10th, 2025

Release Media: OTA (over the air) Update via JBL Headphone App or Quantum Engine

 

What’s New

1. Stability and performance improvement

------------------------------------------------------------------------

Version:  3.8.2

Release Date: Nov 20, 2023

Release Media: OTA (over the air) Update via JBL Headphone App or Quantum Engine

 

What’s New

1. Updated BT name from "JBL QUANTUM TWS" to "JBL Quantum TWS"

RADIANCE 2400

Software Update Release Notes

------------------------------------------------------------------------

Version:  94384

Release Date: July 8, 2024

Release Media: OTA (over the air) Automatic Upgrade

1. Upgrade to Google SDK 1.56 to resolve issues related to Wi-Fi set up in the Google Home app and compatibility with 1st party Google speakers.

To restore your JBL Rallybar/S/XL to factory settings, Press + and ⏵ buttons simultaneously for 10 seconds.

No, that is not possible. However, you can create a 5.1 wireless surround system to extend your TV or movie sound. All you need is two additional OMNI+ speakers, such as 2 x OMNI 10+, OMNI 20+ or OMNI 50+.

To skip the tracks forward, press and hold the volume up (+) button for 1-2 seconds and you will advanced to the next song. To start the current song you are listening to over, press and hold the volume down (-) button for 1-2 seconds. Please note: You can only advance to the next song be skipping forward, you cannot skip tracks backward. You can only restart the current song over by pressing the volume down (-) button.

To connect to a different Bluetooth device, first switch the headphones off. Now press and hold the center button on the headphone remote control for about 3-5 seconds. You should see the light blinking red/blue to indicate pairing mode, and the voice prompt should state “looking for device”. You should see "Reflect Mini 2" appear on the source's BT list. Choose that option, and wait for the voice prompt to state “connected”

Yes, the DSD driver in the No. 585 download section be used with the No. 519 and No. 526? There is only one Cmedia computer driver and since the No. 585 was the first to use it it was named that way - so to get DSD to play through USB the same driver must be used for the No. 519 and the No. 526.

Make sure you download the latest version of the app from the Apple App Store or Google Play (for Android devices). - Make sure you device is connected to the same wireless network as your AVR1x1S or AVR1x10S model and not on 3G/LTE.

Button 1 - Answer phone or 1 click: Play/Pause, 2 clicks: Skip to next, 3 clicks: Skip to previous.

Button 1: Volume or Button 2: Answer phone or 1x Play/Pause 2x Skip next 3x Skip previous. Compatabillty switch - I = iOS A = Andriod. Button 3: volume +

The integrated cable cannot be replaced or detached.
In case cable is damage please contact our customer service team for help.

The JBL Connect app will be renamed as JBL Portable on the App Store and Google Play store in January 2021, it will still be possible to find the app in each store by searching for either JBL Connect or JBL Portable.

To reset the headphones, power on the headphones and plug in the USB cable into a USB charger or USB port. Paired mobile devices should disconnect and the led should be constant white. When unplugging the USB cable, the headphones will power off. When manually powering on the headphones, and the last connected mobile phone is not in range, the headphones will revert to Bluetooth Pairing mode ( blue led will blink ) after 5 seconds.

Returns Policy

Buy with confidence. Your satisfaction is 100% guaranteed! To learn more our free and easy returns, please visit this link:

https://www.harmankardon.com/returns.html

 

Returns Policy

Buy with confidence. Your satisfaction is 100% guaranteed! To learn more our free and easy returns, please visit this link:

https://www.akg.com/returns.html

Returns Policy

Buy with confidence. Your satisfaction is 100% guaranteed! To learn more our free and easy returns, please visit this link:

https://www.infinityspeakers.com/returns.html

The Roon controller (DLNA) is not supported, but it is possible to use the Chromecast or Airplay from the Citation Amp to create a room within the Roon app (needs subscription with Roon).

In the United States a business must charge sales tax in states where they have a physical presence (a warehouse, store, administrative office, sales office, etc.). When buying direct from Harman or any of our subsidiaries, we are required by law to charge sales tax in the following states where we have a physical presence. All other states are not subject to sales tax.

California 

Connecticut 

Florida 

Georgia 

Kentucky 

Michigan 

Missouri 

New Jersey 

New York 

North Carolina 

Pennsylvania 

South Carolina 

South Dakota 

Tennessee 

Washington 

West Virginia 

Wisconsin

If the screen appears dark, try repositioning the Horizon 2 for the light sensor to work to the fullest. In some positions, the Horizon 2 cannot effectively detect the ambient light level in the room. 

As default the line output is set to Fixed. You can change it to variable in the advanced settings.

1. Connect the first Partyboost speaker with your phone and keep music playing (for best results play music on this speaker for more than 20 seconds before proceeding with the next steps).

2. Press the Partyboost button on the first speaker.
3. Turn on the second speaker that you want to connect in Partyboost mode.
4. Now press the Partyboost button on the second speaker.
5. After a few seconds, both Partyboost speakers should connect and play together.
It can take a few seconds after music is started before sound will be heard from both speakers.
This is also the process for connecting more than two speakers in Party mode, simply turn on the other compatible speakers and press the Partyboost buttons.

1. Turn on both speakers.
2. Connect your device to one of the two speakers via Bluetooth.

3. Start streaming music to that speaker (for best results play music on this speaker for more than 20 seconds before proceeding with the next steps).
4. Open the JBL Portable app.
5. Allow the app to detect the single speaker playing music.
6. Once detected, press the Connect/Partyboost button on both speakers.

7. Allow the app to identify both speakers.
8. Click the Partyboost button, you will see the option for Party or Stereo, select Stereo.

Please note: Stereo Mode can only be enabled when 2 of the same speaker model are used.
For example, you will not be able to achieve Stereo Mode with a Flip 5 and Flip 6, only Party Mode.
Also, it is not possible to pair speaker models with Connect and Connect+ together, or pair to speaker models with Partyboost.

1. Power on your Harman Kardon Citation speaker.
2. Verify that you are connected to the right Wi-Fi network on your smartphone.
3. Enable Bluetooth
4. Enable Location services
5. Open your Google Home app
   1. Make sure you have permitted the Google Home app to view your location.
6. First option Tap Add Set up device Set up new devices in your home
7. Second  option Tap X device found Select Home location
8. Follow the instruction on screen to add your new Harman Kardon Citation speaker.

 

Still not sure how to connect, then watch this video below:

1. Power on your Harman Kardon Citation speaker.
2. Verify that you are connected to the right Wi-Fi network on your smartphone.
3. Open your Google Home app .
4. Enable Bluetooth
5. First option Tap Add Set up device Set up new devices in your home
6. Second  option Tap X device found Select Home location
7. Follow the instruction on screen to add your new Harman Kardon Citation speaker.

Still not sure how to connect, then watch this video below:

 

Shipping & Delivery Information

We offer FREE ground shipping every day on all orders. We also offer prioritized shipping options to make sure your items arrive when you need them. To learn more, please click on this link:

https://www.jbl.com/shipping.html
 

Shipping & Delivery Information
 
We offer FREE ground shipping every day and FREE 2nd Air on orders including portable speaker. We also have holiday shipping options to make sure your items arrive when you need them. To learn more, please click on this link:

https://www.akg.com/shipping.html

Shipping & Delivery Information
 
We offer FREE ground shipping every day and FREE 2nd Air on orders including portable speaker. We also have holiday shipping options to make sure your items arrive when you need them. To learn more, please click on this link:

https://www.infinityspeakers.com/shipping.html

No, connect your AURA to your home network (see QSG) once your AURA is connected and your device is on the same network. Simply open Spotify Premium, and a small speaker icon will be visible inside the app.

This is a matter of personal preferences. Noise Cancellation will lower ambient noise, meaning that you will be able to hear your music clearly, almost without any disturbance from outside noise. Without NC, this is a normal headphone, where outside noise is not reduced. You can even use the N60 as a pure noise reduction headset, without music.

An optical connection will assure better audio performance and will accept Dolby Digital audio from an HDTV. However, there are times when TV apps may not transmit audio through the digital optical output on the TV. In cases such as these, it would be necessary to use the analog AUX connection.

An optical connection will assure better audio performance and will support Dolby Digital audio from an HDTV.

The JBL TOUR range helps you create an ideal world where you can entirely focus on your tasks.
With the JBL Tour One and Tour Pro+ TWS, you can get silent moments with SilentNow. Noise Cancelling is activated without Bluetooth, just by pressing a dedicated button on the headphones (or tapping the earbud) or controlling via the My JBL Headphones app. It also helps you save battery time.
Or get help in waking up with My Alarm, which allows sleep and wake times to be set and is controlled ​via the My JBL Headphones app. You can set a sleep and wake timer to gradually lower the volume of the headphones for sleep, switch into SilentNow mode for a specific amount of time and then wake you up at a specified time.

 

The SilentNow feature allows you to activate Noise Cancelling without using Bluetooth, i.e. simply turning on ANC without playing music. A useful feature if you just want to enjoy a quiet moment or would like to rest on a long-haul flight.
 

You can have your own Karaoke party with your JBL Partybox. Simply connect your Microphone (only included with the Partybox On The Go) and connect your mobile device over Bluetooth, then start playing music and sing along, it is that simple!

The Horizon 2 does not have sleep mode functionality.

By optimizing Bluetooth settings via the app, you can get optimized audio in different scenarios like either listening to music or watching videos.
Select between “Normal” to optimize and stabilize the connection even in the busiest areas, “Music mode” to enjoy the best sound quality for music, and “Video mode” to get the best lip-syncing when watching or gaming.

 

Due to Amazon Alexa's registration security, when you try to set up Amazon Alexa in the SmartThings app, it will automatically generate a "Enter code" pop-up on the "Register Your Device" screen. You can ignore this and just press "Continue" to proceed. You do not need to enter a code.

If you cannot stream music via AirPlay on your AirPlay compatible device, proceed with the following steps: 

1. Open the SmartThings app
2. Go to device's page in SmartThings app.
3. Select "Third Party Services".
4. Select "AirPlay".
5. Select "Reset AirPlay".

 

Please note that this is a universal remote, which will work with most Android OS phones. However, if some functions do not work, we advise you to contact the phone manufacturer.

Please check that you have connected your android phone with JBL DRG before. Power off your Android phone and press the JBL DRG BT button to connect to another smartphone. If this is the case, please wait 3 minutes for JBL DRG to setup the Bluetooth connection with a new smartphone. This is because some android phones can’t send a “Disconnect” BT command to JBL DRG during power off, so JBL DRG need to wait until the Link is lost.

Never remove a USB stick while the BDS is playing files from it. If the system freezes, switch the BDS unit OFF and then ON with the switch on the back panel to reset.

"In certain network conditions, your speaker may not be visible from your streaming app. You can still use voice control to start & control playback. If you wish to use your phone app to control playback, please power cycle your Citation speaker and your phone."

Try another HDMI cable, and make sure that it is a high-speed version. This solution usually solves the problem, which is caused by insufficient cable bandwith.

If you experience any sound distortion after immersing your speaker in water, simply shake the speaker to get rid of any excess moisture and allow the speaker to completely dry. Once dry, the sound quality should return to normal.

Switch the Soundgear ON. (If this is not possible, reset cannot be performed.)
Press and hold Volume + and Volume - simultaneously for longer than five seconds.
Soundgear switches OFF, and is now reset to factory settings.

SOUNDGEAR SENSE

Software Update Release Notes

------------------------------------------------------------------------

Version:  V 2.9.0

Release Date: April 1, 2025

Release Media: OTA (over the air) Update through JBL Headphone App

 

What’s New

1. Add support for Google Find My Device

------------------------------------------------------------------------

Version:  V 2.3.0

Release Date: May 14, 2024

Release Media: OTA (over the air) Update through JBL Headphone App

 

What’s New

1. JBL Headphone app stability improvement

------------------------------------------------------------------------

Version:  V 2.2.0

Release Date: Decemeber 14, 2023

Release Media: OTA (over the air) Update through JBL Headphone App

 

What’s New

1. Add Google Audio Switch support
2. Update Bluetooth name to 'JBL Soundgear Sense'
3. Stability and performance improvement

If your SmartThings compatible speaker is not found during the setup process, try the following steps:

1. Ensure that your phone/tablet with the SmartThings app is less than 10m/33ft from the speaker during initial set-up.
2. Make sure your speaker is plugged into power and the LED display lights up.
   1. If the LED display is not turning on, reset the product to its factory settings.
   2. Once reset, try setting the speaker up again.
3. Power cycle your speaker. Restarting your speaker will often help resolve the issue with products not showing up during the setup. 
4. Unplug the power cord.
5. Wait for about 10 seconds.
6. Reconnect the power cord and make sure that the speaker is powering up.
7. Temporarily relocate your product by moving the speaker closer to your router.
   1. If your speaker is able to connect in this new location, the original location may be too far from the router to maintain a stable connection.
8. Use a different mobile device.
9. If the error persists, try using a different device that has the SmartThings app installed and is connected to your speaker.

 

This product features an echo-cancelling speaker phone for calls and meetings. 

For the Club 950NC and 700BT, a dedicated button on the right ear-cup (*) for Bass Boost – gives the user the option to give an extra boost to their listening experience. Power surges from equipment (such as a panel/mixer) which would blow out a standard headphone could be experienced while playing at high power. Specially designed driver coil and magnet give a higher resistance to power surges. The maximum input power for CLUB 700BT is 1000 mW, for CLUB 950NC is 2000 mW and CLUB ONE is 3500 mW accordingly.

 

If the earbuds go into standby mode and turn off, you can still use them without putting them back into the charging case. 
You can reactivate the headphones by pressing or touching the outside earbud itself.
Please note: They will be automatically powered off after 30 minutes of being in standby mode if they disconnect from Bluetooth. To reconnect, you will need to put the earbuds back in the charging case and take them off again. 

It is possible to change the standby mode time with your headphones. To do this, go into the My JBL Headphones app and choose the Standby Time via Auto-off function. You can adjust the time to 15min, 1hr, etc., or you can choose “Never” if you want to keep the earbuds turn on at all times. Once you set the Auto-off, the earbuds will work according to the setting whether they connect to Bluetooth or disconnect.
 

Our LINK BAR supports 4K material and contents these different ways.

1. HDMI INPUT Supports 4K
2. Chromecast streaming in 4K.
3. 4K Material through the Android TV System.

You can watch your favorite 4K material in many different ways and enjoy!

ST60 Software Revival Guide

Reason	Revival method for ST60 if a problem exists after a stalled software update
Symptoms	Unit will display “NET UPDATING” on the front panel display and will not complete startup
Parts required	1) a USB stick, 2) a computer for transferring files to the USB stick, 3) unit software detailed in this guide

                             

1. Download the software bundle by clicking here . You will download a zipped folder called “ST60 v1542 Reflash Bundle.zip”
2. Unzip/extract this folder (some computers will do this automatically). Inside the folder you will find 2 more folders named “Step 1 V1201 V0.72” and “Step 2 V1542 V0.72”
3. Double click on the “Step 1 V1206 V0.72” folder. Inside you will find a file named “image.swu”
4. Copy this image.swu file to a blank USB memory stick.
   • NOTE! The file MUST be called image.swu. If you copy the file to a location where there is already a file called image.swu your computer may rename the file automatically (for instance as “image.swu (1)”. Please double check that the file is called “image.swu” when on the memory stick.
5. Power off the ST60 from the circular front panel power button on the right hand side.
6. Insert the USB memory stick into the rear of the unit.
7. Depress the service switch and continue to keep it depressed.
8. Power the unit on whilst keeping the service button depressed.
9. Keep the service button depressed for at least 30 seconds after power on.
10. Release the service button.
11. Leave the unit for at least 30 minutes to update.
12. Perform a NET reset (MENU > SYSTEM SETTINGS > NET RESET).
13. Perform a SYSTEM reset (MENU > SYSTEM SETTINGS > SYSTEM RESET).
14. Functionality should now be revived. To update to the most current software version repeat points 3-13 above but using “Step 2 V1542 V0.72” at point 3.                    

SA30 Software Revival Guide

Reason	Revival method for SA30 if a problem exists after a stalled software update
Symptoms	Unit will display “NET UPDATING” on the front panel display and will not complete startup
Parts required	1) a USB stick, 2) a computer for transferring files to the USB stick, 3) unit software detailed in this guide

                               

1. Download the software bundle by clicking here . You will download a zipped folder called “SA30 v1542 Reflash Bundle.zip”
2. Unzip/extract this folder (some computers will do this automatically). Inside the folder you will find 2 more folders named “Step 1 V1206 V1.72” and “Step 2 V1542 V1.72”
3. Double click on the “Step 1 V1206 V1.72” folder. Inside you will find a file named “image.swu”
4. Copy this image.swu file to a blank USB memory stick.
   • NOTE! The file MUST be called image.swu. If you copy the file to a location where there is already a file called image.swu your computer may rename the file automatically (for instance as “image.swu (1)”. Please double check that the file is called “image.swu” when on the memory stick.
5. Power off the SA30 from the circular front panel power button on the right hand side.
6. Insert the USB memory stick into the rear of the unit.
7. Depress the service switch and continue to keep it depressed.
8. Power the unit on whilst keeping the service button depressed.
9. Keep the service button depressed for at least 30 seconds after power on.
10. Release the service button.
11. Leave the unit for at least 30 minutes to update.
12. Perform a NET reset (MENU > SYSTEM SETTINGS > NET RESET).
13. Perform a SYSTEM reset (MENU > SYSTEM SETTINGS > SYSTEM RESET).
14. Functionality should now be revived. To update to the most current software version repeat points 3-13 above but using “Step 2 V1542 V1.72” at point 3.

 

Solo Uno Software Revival Guide

Reason	Revival method for Solo Uno if a problem exists after a stalled software update
Symptoms	Unit will likely have a solid blue network light and flashing orange status light and will not be available for streaming
Parts required	1) a USB stick, 2) a computer for transferring files to the USB stick, 3) unit software detailed in this guide

                               

1. Download the software bundle by clicking here . You will download a zipped folder called “Solo Uno v1542 Reflash Bundle.zip”
2. Unzip/extract this folder (some computers will do this automatically). Inside the folder you will find 2 more folders named “Step 1 V1206 V1.10” and “Step 2 V1542 V1.72”
3. Double click on the “Step 1 V1206 V1.10” folder. Inside you will find a file named “image.swu”
4. Copy this image.swu file to a blank USB memory stick.
   • NOTE! The file MUST be called image.swu. If you copy the file to a location where there is already a file called image.swu your computer may rename the file automatically (for instance as “image.swu (1)”. Please double check that the file is called “image.swu” when on the memory stick.
5. Power off the Solo Uno from the circular front panel power button.
6. Insert the USB memory stick into the rear of the unit.
7. Depress the service switch and continue to keep it depressed.
8. Power the unit on whilst keeping the service button depressed.
9. Keep the service button depressed for at least 30 seconds after power on.
10. Release the service button.
11. Leave the unit for at least 30 minutes to update.
12. Functionality should now be revived. To update to the most current software version repeat points 3-11 above but using “Step 2 V1542 V1.10” at point 3.

 

SA750 Software Revival Guide

Reason	Revival method for SA750 if a problem exists after a stalled software update
Symptoms	Unit will display “NET UPDATING” on the front panel display and will not complete startup
Parts required	1) a USB stick, 2) a computer for transferring files to the USB stick, 3) unit software detailed in this guide

                             

1. Download the software bundle by clicking here . You will download a zipped folder called “SA750 v1542 Reflash Bundle.zip”
2. Unzip/extract this folder (some computers will do this automatically). Inside the folder you will find 2 more folders named “Step 1 V1206 V1.72” and “Step 2 V1542 V1.72”
3. Double click on the “Step 1 V1206 V1.72” folder. Inside you will find a file named “image.swu”
4. Copy this image.swu file to a blank USB memory stick.
   • NOTE! The file MUST be called image.swu. If you copy the file to a location where there is already a file called image.swu your computer may rename the file automatically (for instance as “image.swu (1)”. Please double check that the file is called “image.swu” when on the memory stick.
5. Power off the SA750 from the hard power switch on the rear of the unit immediately above the mains inlet socket.
6. Insert the USB memory stick into the rear of the unit.
7. Depress the recessed service switch (above the CD input connector sockets) and continue to keep it depressed.
8. Power the unit on whilst keeping the service button depressed.
9. Keep the service button depressed for at least 30 seconds after power on.
10. Release the service button.
11. Leave the unit for at least 30 minutes to update.
12. Perform a NET reset (MENU > SYSTEM SETTINGS > NET RESET).
13. Perform a SYSTEM reset (MENU > SYSTEM SETTINGS > SYSTEM RESET).
14. Functionality should now be revived. To update to the most current software version repeat points 3-13 above but using “Step 2 V1542 V1.72” at point 3.     

 

The JBL Quantum 300 headset is compatible with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR.
You can also use the included USB dongle on PC, PlayStation and Mac.

The JBL Quantum 400 headset is compatible via 3.5mm jack with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR.
You can use the USB connection with PC, PS4, Nintendo Switch, and Mac.