How To

Support Overview / How To

How To

1869 results
  • Smart Audio & Video mode feature
    By optimizing Bluetooth settings via the app, you can get optimized audio in different scenarios like either listening to music or watching videos.
    Select between “Normal” to optimize and stabilize the connection even in the busiest areas, “Music mode” to enjoy the best sound quality for music, and “Video mode” to get the best lip-syncing when watching or gaming.

      Smart audio mode - JBL app.jpg
  • SMART MODE: Lacking Dialogue/Too Much Surround
     
    When listening to multichannel content you may find that your dialogue isn’t coming in as clear, or your surround effects are louder than you’d like. Our sound bars have a feature called ‘Smart Mode’ that implement our unique JBL Surround Sound as well as other tailored EQ settings. While these are great for content that needs a helping hand, for some multi-channel content it can be overwhelming. If you find this to be the case with some content, you can disable ‘Smart Mode'.

    To toggle between smart mode and standard surround, on the remote control, press and hold MUTE for more than 3 seconds, then press Volume Up (+). "OFF SMART MODE" or "ON SMART MODE" will be displayed.
     
    NOTE: The sound bar defaults to smart mode every time the bar is turned on.
  • SmartThings app: "Enter code" pop-up on the "Register Your Device" screen when setting up Amazon Alexa

    Due to Amazon Alexa's registration security, when you try to set up Amazon Alexa in the SmartThings app, it will automatically generate a "Enter code" pop-up on the "Register Your Device" screen. You can ignore this and just press "Continue" to proceed. You do not need to enter a code.

  • SmartThings App: Airplay not working

    If you cannot stream music via AirPlay on your AirPlay compatible device, proceed with the following steps: 

    1. Open the SmartThings app
    2. Go to device's page in SmartThings app.
    3. Select "Third Party Services".
    4. Select "AirPlay".
    5. Select "Reset AirPlay".

     

  • Some remote functions do not work with my Android phone.
    Please note that this is a universal remote, which will work with most Android OS phones. However, if some functions do not work, we advise you to contact the phone manufacturer.
  • Sometimes, I am not able to connect JBL DRG with my smartphone.
    Please check that you have connected your android phone with JBL DRG before. Power off your Android phone and press the JBL DRG BT button to connect to another smartphone. If this is the case, please wait 3 minutes for JBL DRG to setup the Bluetooth connection with a new smartphone. This is because some android phones can’t send a “Disconnect” BT command to JBL DRG during power off, so JBL DRG need to wait until the Link is lost.
  • Sometimes, if I remove the USB stick while playing from it, the BDS freezes.
    Never remove a USB stick while the BDS is playing files from it. If the system freezes, switch the BDS unit OFF and then ON with the switch on the back panel to reset.
  • Sometimes my Chromecast enabled streaming app cannot see my Citation speaker. What should I do?
    "In certain network conditions, your speaker may not be visible from your streaming app. You can still use voice control to start & control playback. If you wish to use your phone app to control playback, please power cycle your Citation speaker and your phone."
  • Sometimes when I watch HD or 3D material, I can see white specks or "snow" on the screen. What can I do to avoid this?
    Try another HDMI cable, and make sure that it is a high-speed version. This solution usually solves the problem, which is caused by insufficient cable bandwith.
  • Sound Distortion After Immersing Speaker in Water
    If you experience any sound distortion after immersing your speaker in water, simply shake the speaker to get rid of any excess moisture and allow the speaker to completely dry. Once dry, the sound quality should return to normal.
  • Soundgear: how to reset
    Switch the Soundgear ON. (If this is not possible, reset cannot be performed.)
    Press and hold Volume + and Volume - simultaneously for longer than five seconds.
    Soundgear switches OFF, and is now reset to factory settings.
  • SOUNDGEAR SENSE: Software Update Release Notes

    SOUNDGEAR SENSE

    Software Update Release Notes

    ------------------------------------------------------------------------

    Version:  V 2.9.0

    Release Date: April 1, 2025

    Release Media: OTA (over the air) Update through JBL Headphone App

     

    What’s New

    1. Add support for Google Find My Device

    ------------------------------------------------------------------------

    Version:  V 2.3.0

    Release Date: May 14, 2024

    Release Media: OTA (over the air) Update through JBL Headphone App

     

    What’s New

    1. JBL Headphone app stability improvement

    ------------------------------------------------------------------------

    Version:  V 2.2.0

    Release Date: Decemeber 14, 2023

    Release Media: OTA (over the air) Update through JBL Headphone App

     

    What’s New

    1. Add Google Audio Switch support
    2. Update Bluetooth name to 'JBL Soundgear Sense'
    3. Stability and performance improvement
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