How To

Support Overview / How To

How To

1847 results
  • Supported USB Formats

    This device supports both FAT16 and FAT32 USB formats.

  • Surge Protection Information
    Yes. InfinityLab charger is designed with surge protection to keep your devices safe.
  • Surround Channel Issues after 7.1 Setup
    After installing the JBL QuantumENGINE, and audio outputs are correctly set up, there is no output from; Center and Surround channels. You can run the Channel ID (7.1) test to confirm.
     In JBL QuantumENGINE, go to the Spatial Sound tab, press the “Channel Setup” just below the “Channel ID” test.
    2. Right click the Quantum Game-speaker output and select “Properties”.
    3. Make sure that box is checked at “Enable Audio Enhancements”

     
  • Surround Sound formats
    Harman Kardon Radiance 2400 can decode Dolby Audio and DTS.

    Dolby Atmos is not supported, but will be rendered as Dolby Audio.
    Dolby Digital 5.1 and DTS Surround (2.0 and 5.1) is supported, but will be downmixed to 2.1/2.0.
    DTS Master Audio is not supported.
  • Sweatproof Information (IPX4)
    This unit is IPX4 rated, which means that it is sweatproof (suitable for working out) and can withstand water splashes from any direction. However, the unit is not waterproof and should never be submerged in water.

  • Switching From AirPlay/Chromecast to Bluetooth in Streaming Apps

    To switch from using AirPlay or Chromecast to Bluetooth, proceed with the following:
    If this is your first time connecting the speaker via Bluetooth to your source device:

    1. Press the Bluetooth button on your speaker. You should notice the button will begin flashing blue.
    2. On your Bluetooth enabled source device, go to your settings
    3. Make sure Bluetooth is turned on
    4. Select your speaker from the list of available devices
    5. Your speaker will change from flashing blue to a solid blue color once the speaker has been successfully paired.

    If you have previously connected your source device to the speaker via Bluetooth:

    1. Switch to Bluetooth input on the speaker by pressing the Bluetooth button.
    2. Go to the settings of your source device
    3. Make sure Bluetooth is enabled
    4. Make sure your speaker shows as connected.
      1. If your speaker does not show that it is connected, click on the speaker from the list of devices
      2. If the speaker fails to connect after the previous step, you may need to select "forget this device" and proceed with the steps listed above.
    5. Play music from the music streaming app via Bluetooth.
  • Switching or Changing to a new Wireless Network

    Switching to a new Wi-Fi network

    1. Make sure your mobile device is connected to the same Wireless Network as your speaker.
    2. Open your Google Home app Google Home app
    3. Go to Settings Settings
    4. Tap on Wi-FI nextForget Network
      1. The current configuration is now forgotten.
    5. In your Google Home app, you are forced back to the "Home Screen" and need to setup the device again.
    6. Tap on House
    7. Find Add Add devcenext  Set up device next Set up new devices in your home
    8. Follow the instructions given to add the speaker to your Wi-Fi network.

    Lost connection or changed settings

    1. Open the Google Home app Google Home app
    2. On the home screen, tap on AddAdd devcenextSet up device next Set up new devices in your home
    3. Follow the instruction provided.
      1. Remember that your current room name is the same as before, as well as other settings made for the speaker. You are only switching to a new Wi-Fi.
    4. In addition, you can click on Discovery discover icon in the bottom menu of the Google Home app.
    5. Tap on the Setup new setup icon nextThe Card information would show your old speaker name.  However, you can continue setting up the device following the instructions.
     

     

  • T110BT Headphones: Power and Pairing Information
    To power on the headphones, place one of the headphones inside your ear and press and hold the center button on the inline mic. You should hear the audio chime and a blue blinking light should appear at the top of the inline mic. If this is your first time connecting to a device, it should immediately go into pairing mode. The device should recognize the T110BT headphone. Once you select that option, you will hear the confirmation tone. If you are trying to connect to a different device, turn the headphones on and press and hold for 3-5 seconds for the headphones to start searching for a different device. The headphones should appear on your discoverable devices within a few seconds. You should hear the audible tone and then the confirmation chime once it is connected. You will see the Bluetooth light alternate between red and blue when it is in pairing mode and then to a slow blinking LED blue light once it is connected to your device.
  • TalkThru and Ambient Aware Information
    With TalkThru Technology, music is lowered and speech is amplified so you can easily have quick chats. AmbientAware delivers a more immersive music experience while increasing ambient sounds, providing the safety of hearing your surroundings. You can control them via the buttons on the ear cup and with the My JBL Headphones app
  • TalkThru Technology
    To activate TalkThru Technology, press the LEFT ear for a short press for 1 Second which allows you to clearly hear others for quick conversations without removing headphons. Music volume level should lower when TalkThru is engaged. Press again for 1 second to turn off Talk Thru.
  • The 4 LED dots change to amber on my Citation speaker. What does this mean?
    The amber LED lights indicate that the microphone is muted and the Google Assistant will not react to any voice keywords until the microphone is unmuted.
  • The 4 LED dots change to amber on my JBL LINK 10, 20, 300 or 500 speaker. What does this mean?
    The amber LED lights indicate that you have muted the microphone and the Google Assistant. The JBL LINK will not react to any voice keywords unless you unmute the microphone.
  • The app does not open if the headphone is not ON. Is this correct?
    Yes, the app only works when the headphone is powered ON and paired to a source device that has the app available.
  • The audio is not centered to my monitor, what should I do?
    If the audio is not centered to your monitor, then you can re-center your headset by doing the following: 1. Position yourself in front of your monitor. 2. Press the re-centering button on the side of your headset (button that looks like a circle) 3. The head-tracking sensor will start the automatic calibration.
  • The battery capacity (size) of our Power Banks
    InfinityLab 5,000 power bank is 18.65Wh, and 10,000 power bank is 38.5 Wh.
    For all versions available (Lightning, USB-C and Wireless).
  • The best way to clean your LINK BAR
    To clean your LINK BAR, use a soft dry Microcloth to remove dust and dirt.
    We wouldn't recommend using any alcohol as it may harm the product.
  • The Bluetooth pairing acknowledgment signal is very loud. Is it possible to reduce the volume of this signal, or will there be a software upgrade that changes the volume?
    It is true that some Bluetooth products have a very loud BT acknowledgment tones. We are sorry, but the level of such tones cannot be changed, and no software solutions will appear.
  • The charging technologies our power bank are using
    The InfinityLab power bank support Power Delivery 3.0 to provide you with a fast charging experience. 
  • The compatibility list for our power banks
    The InfinityLab power bank should work with most devices and we have provided a list of normal devices on each model’s product page. 
  • The Control X is an outdoor speaker, can I place it where ever I want?
    The JBL Control X is built for outdoor and indoor purposes. If you are placing the JBL Control X outdoor, please be aware that it should not be exposed to directly to the elements (rain, snow, sunlight). We advise you to place the speaker under a roof so the connections on the back won't be exposed to outside sources. If you have placed it correctly under a roof, they can outlast all types of weather.
  • The cooling fan on the back panel rotates from the moment I switch the BDS on, and it keeps running after I put the unit into Standby.
    Be aware that the BDS X75 and X77 have two power modes. By pressing the power button briefly, the unit goes into sleep mode, and the fan keeps cooling the unit. Holding down the power button for a couple of seconds puts the BDS into standby, and the fan stops.
  • The differences between High ANC and Low ANC modes
    • HIGH is recommended for Airplanes, City Streets, or other noisy environments.
    • LOW is suited for lower noise or windy environments.
    • ADAPTIVE will automatically adjust the noise-canceling based on your immediate environment.
    • OFF provides passive noise isolation.
  • The digital connection to a computer does not work.
    Please note that the digital signal cable for N90Q, which also serves as the charging cable, has a special full-size USB plug that can be inserted the wrong way as well as the correct way into the computer. Always check that charging is actually taking place, by making sure that the charging control light comes on when the USB cable is connected. The amber charging control light is inside the calibration button.
  • The effect of the Awareness function seems small when listening to music. Is this correct?
    This may simply be a matter of how the headphone is used. The awareness effect is intended to give the user the ability to hear sounds around them through the microphones on the headset. The effect is apparent in use cases where there is no audio, or the audio is at a moderate level. As with any situation, if the sound level of music is loud, it will mask any sounds, including those delivered by our ambient aware technology
  • The Esquire 2 goes into automatic standby mode after some time without audio input. How long does this take?
    If there isn't any input for 10 minutes, the ESQUIRE 2 will go into sleepmode, and after 20 minutes more of no activity, it will power itself off.
  • The fan in my AVR never seems to come on. Can I test the fan to make certain that it works?
    Your model AVR is equipped with a cooling fan that only comes on when the unit's internal temperature rises above a predetermined limit. Thanks to the massive heat sinks used in the AVR series, this temperature is rarely reached. A typical situation where the fan will come on is when the AVR is operating at a very loud volume level with program material that has sounds in all seven channels. Since this is a rare occurrence, you may never notice the fan working. In any case, when the fan does come on, the volume will be loud enough that you might not notice it. Thus, you may own an AVR for many years and never hear the fan, or see it in operation. There is no way to test the fan, and none is needed.
  • The headphone is sweatproof. Is it also waterproof?
    This is a sweatproof headphone, but if you regularly sweat profusely, or use it in rainy weather, damage may result.
  • The headphone jacks on the No. 519, No. 523 & No. 526 have impedance adjustments of high and low impedance. What are the ohm values of those settings and what would be the performance advantage of using a low impedance setting with a high impedance headphone?
    The typical values are around 2 & 75 ohms. The default setting is low, we are purposefully not recommending one setting over the other. Headphone impedances can vary (typically in the range of 2 to 300 ohms) and some users may prefer listening with high impedance headphones at the low impedance setting, while others may prefer listening on low impedance headphones at the high impedance setting. Either setting will work with any headphone, so it’s really just a matter of personal listening preference and the user can experiment with the settings. There is no quantifiable performance advantage between the settings - it really just comes down to personal preference. Users can select the setting they like best depending on the type and quality of their headphones, program material, and their own auditory characteristics.
  • The JBL Micro Wireless is not completely mute when I turn the volume on a Bluetooth source unit to minimum.
    Even when reducing volume to minimum on the Bluetooth source unit, it does not reduce the audio signal to zero. In this case the Micro Wireless will playback music at a very low volume.
  • The LED Charging light information
    The LED light will be on when the InfinityLAB charger is being powered and it is ready to charge your devices.
    The LED light will be off when the power source is off.
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