How To
How To
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JBL is committed to providing the most optimal consumer experience through superior immersive audio. Our Quantum 800/600 headsets are designed to be connected via 2.4Ghz, BT ( 800 only ) or 3.5mm jack. USB-C port is only designed for charging the internal 14hr battery and does not provide an audio connection. This is an intentional design decision.
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You can use a 3.5 mini-jack cable to connect the Citation Amp (TRIGGER OUT 12V) with your subwoofer or other equipment to have them power on when the Citation Amp wakes from standby.
When the Citation Amp is ON, there will be output 12V DC signal, and when the Citation Amp is OFF mode, there is no output (0V DC).Was this helpful? Thank you for your feedback! -
The USB port is only for charging the JBL Quantum 350 Wireless.
Connect the dongle to use the 2.4GHz wireless connection.Was this helpful? Thank you for your feedback! -
To use your source device’s voice assistant (Smartphone, tablet, etc.), HOLD the No 5909 multi-function button (right ear-cup).
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If you are having trouble pairing your headphones or if your device is asking for a PIN, please make sure to check all available BT connections in your device's settings. Verify that you are connecting to the headphone's product name that excludes 'LE'. The 'LE' connection is only intended for voice assistant feature compatible with your headphones. If the voice assistant feature has not yet been configured, this would explain why the 'LE' connection appears as an available connection, but cannot be used for Bluetooth audio.
https://harman.widen.net/s/dtsldx6jxx/bluetooth-pairing-issue-with-voice-assistant-headphone-le-image1Was this helpful? Thank you for your feedback! -
To activate the voice assistance, press and hold the center button on the RIGHT ear for 2 seconds until you hear your music stop. You will be able to speak to VA through your headphones and it should comply with your command.
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• Voice commands only work when receiving a call. • Excessive background noise such as wind or music, could be impacting unit’s effectiveness. Close windows and or reduce the volume of your music and try again.Was this helpful? Thank you for your feedback!
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Even though the Google Assistant is not built-in, Harman Kardon Radiance 2400 is compatible with a voice-assistant speaker, like the Harman Kardon Citation Series.Was this helpful? Thank you for your feedback!
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Yes, we stand 100% behind the quality and performance of our products. If you encounter a problem with a Personalized Product, please contact our Customer Support team so that we can verify the issue and warranty coverage.Was this helpful? Thank you for your feedback!
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This product does not feature an IPX rating and is not waterproof. Over exposure to water or moisture can result in irreversible damage to this unit.Was this helpful? Thank you for your feedback!
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This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.
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WAVE/VIBE BEAM 2
Software Update Release Notes
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Version: 3.9.0
Release Date: April 8th, 2025
Release Media: OTA (over the air) Automatic Update through JBL Headphone App
What’s New
- Fixed BT disconnect issue with mobile devices with specific characters in BT name
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