How To
How To
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Only data to make Google Assistant more efficient and Google services faster. When interacting with the speaker you will receive more personalized feedback in the future.Was this helpful? Thank you for your feedback!
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The ITX models come with two sizes: size 5 and the larger size 7. They are referred to as the Limited Edition lock tongue and groove enhancers. You can purchase two pairs for $10 on the Yurbuds accessories and enhancers page.Was this helpful? Thank you for your feedback!
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The Vi headphones have a couple different sensors, including a touch sensor (for interacting with Vi), a gyroscope (for rotational motion), accelerometer (for movement or vibrations) and a barometer (for elevation / atmospheric pressure). Plus they house a “custom” sensor that uses visible-light and infrared LEDs along with photodiodes, all in the left ear bud, to determine your heart rate. The headphones can also talk to your iPhone/Android's GPS and Wi-Fi to help with figuring out location and other information.Was this helpful? Thank you for your feedback!
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The JBL QuantumENGINE supports up to 20 languages. You can select the preferred language in the system section.Was this helpful? Thank you for your feedback!
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The ear cushions are made of protein leather.Was this helpful? Thank you for your feedback!
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The JBL Quantum Stream mic is compatible with the following platforms:
PC (Windows)
PlayStation 4
PlayStation 5
Nintendo Switch
Mobile*
Mac
* Most newer phones are compatible.Was this helpful? Thank you for your feedback! -
The JBL Quantum 910 Wireless headset is compatible via 3.5mm jack with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR. You can use the USB connection with PC, PlayStation and Nintendo Switch.Was this helpful? Thank you for your feedback!
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The JBL Quantum ONE headset is compatible via 3.5mm jack with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR. You can use the USB connection with PC.Was this helpful? Thank you for your feedback!
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The JBL Quantum TWS supports two types of wireless connection at the same time. It's compatible with any Bluetooth compatible devices while the USB wireless dongle enables compatibility with PC/Mac, PS4/5, Nintendo SwitchTM, TV and iPads and AndroidTM devices with USB-Connection (Note: Type-C supports PS5 while type-A is compatible with all PlayStationTM model).
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The Harman Kardon Wireless HD Audio System uses UDP ports 6060 and 6080.Was this helpful? Thank you for your feedback!
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To have the best possible performance for OMNI+ system we advise to have a dual-band router with a powerful chipset and ram for best Wi-Fi performance. This will not only help our products to perform better and more stable, but your other devices at home will have more power and fewer interruptions. Please also be sure that your home Wi-Fi router has Multicast enabled, as our Omni+ system requires this feature enabled in order to work (same goes for Chromecast devices). Always connect our Omni+ system to 5 GHz Wi-Fi whenever possible to limit the risk of devices being slow or interrupted on 2.4GHz Wi-Fi.Was this helpful? Thank you for your feedback!
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Different games have different settings, but as a general rule, make sure that your game outputs multi-channel unprocessed audio. We recommend 7.1 surround, but 5.1 works too. Always disable any other processing (like DTS and Dolby).Was this helpful? Thank you for your feedback!
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If you are having trouble with distortion or drop outs, try the following suggestions: 1. Move the audio source closer to the speakers. 2. Move the speakers closer to each other. 3. Make sure only one of the two speakers are connected to the audio source. If both are connected to the audio source, disconnect the connection between the audio source and the second speaker. 4. Make sure the audio source connects with one streaming speaker only, disconnect other Bluetooth connection. 5. Restart both your speakers and the audio source. 6. Make sure the environment is not congested by other wireless signals.Was this helpful? Thank you for your feedback!
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The first thing you’ll notice is that sound no longer feels like it’s “inside your head.” Suddenly it seems like the game audio is coming from high-quality loudspeakers—or the virtual game world—all around you.
It’s a different experience than you get with other headphones, and may take a little while to adjust to. For example, sounds coming from sources in the distance will seem farther away, as they would in real life. Even though you might be used to those sounds feeling closer with other headphones, JBL QuantumSURROUND provides hyper-accurate spatialization that can give you a competitive edge.
So spend some time dialing in the EQ to your liking, and see how real-world hearing helps you pinpoint enemies and bring the game to life.
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The standard size that comes on all Endurance Series models is the size 5. There are other sizes 6, 7, and 8 available on the yurbuds accessories and enhancers page that you can purchase for $10. Shipping and Handling is included.Was this helpful? Thank you for your feedback!
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It's matter of preference and choice, but our biggest speaker, Arena 180, will have the most powerful sound , but also requires some space. Our bookshelf speakers, Arena 120 & Arena 130, are also a nice addition to your home system, and will also provide powerful sound. These can be wall-mounted, which you might prefer over floor standing speakers. All of the Arena series will provide a good audio experience, so you won't go empty handed with any of them!Was this helpful? Thank you for your feedback!
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The Inspire Pro and the Focus Pro Performance Fit earphones both feature a dry microphone and 3-button control remote. These features allow convenient navigation of music on your iPod® or iPhone® during rigorous activity even during extended use. The components within the 3-button control/ dry mic® are specifically selected for compatibility with: iPhone® (3GS, 4, 4S, 5), iPod® (120GB & 160GB classic; 4th, 5th, & 6th generation nano; 3rd & 4th generation shuffle), iPod® Touch (1st, 2nd, 3rd, 4th generation) and iPad® (1, 2, 3, 4). Some features may work with other devices.Was this helpful? Thank you for your feedback!
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If your teammates can not hear you, make sure of the following:
USB is correctly plugged in
Only one voice chat application is in use while in-game.
The mic input is set to JBL Quantum Stream.
Mic gain is not turned all the way down
Mic is not muted (mute/unmute by pressing the touch panel on top of the mic). By default the RBG will indicate red for muted, and green for unmuted(active).Was this helpful? Thank you for your feedback! -
Let's run through some basic check marks to ensure we didn't miss anything while setting up your device.
- Your Citation device is turned on
- Check the password you have entered, and re-enter it again (typos can happen).
- Make sure your mobile device has the initial support needed:
- Android 4.4 OS and higher
- Apple iOS 10 OS and higher
- The latest version of Google Home app
- Your phone needs Bluetooth to be on
- Enable Location Service (Android only)
- Plus you need to permit Google Home app to access your location on the phone (Android only).
The basic check is done, and we are now moving into your Wireless network setup.- Try moving your speaker closer to the Wireless network router
- Have you previously connected the speaker to your WiFi network? If yes, look below or move to "Troubleshooting"
- Did you recently make any changes to your network, such as buying a new router, adding an extender, or maybe changed settings?
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Maybe your ISP (Internet Service Provider) did some changes, possibly even updating your Wireless router software.
Troubleshooting- Your WiFi router might need a reboot, unplug power for 1 minute and connect power again.
- While you are rebooting your WiFi router, we advise doing the same for your speaker. Simply disconnect power and reconnect power again.
- In case rebooting the speaker didn't work, let's try resetting your speaker by pressing the Reset Button for 5 seconds (Front LED will light up).
- Go ahead with the setup again (remember to open Google Home app )
- Reboot your mobile device
WiFi Network Troubleshooting- Check your WiFi router settings. Be sure that UPnP (Universal Plug and Play) is enabled.
- Change Wireless channels on your WiFi router on 2.4G or 5G..
- Avoid using other channels on 2.4G other than 1, 6 and 11. The rest are a NO-GO.
- Keep a maximum of 8 devices in total on 2.4G (that is including our speakers).
- Move products to WiFi 5G band, if they support it, to reduce the stress factor on the 2.4G band
- Check your WiFi router to see if there is a MAC address limitation.
- MAC address limitation is when your router is set/fixed to a maximum of 20 devices (or whatever it may have been configured for).
- When you want to add the 21st device your router will deny access because you have filled up the 20 devices.
- You need to clear or delete old devices that are not in use anymore. This may require someone with technical knowledge.
- We advise that you don't have any MAC address limitations at all.
- Avoid bad extenders (Cheap ones are often not powerful enough to deal with or handle the kind of data required to transmit high quality audio).
- With extenders, the connection between "router and extender" is decreased by 50%. That said, your data will be even slower,. having to processes it while the speed is decreased.
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Normally, the InfinityLab power bank may be warm to the touch during discharging.
However, if the power bank becomes too hot, starts to expand, or emits a strong odor, please stop using it immediately and contact our customer service.Was this helpful? Thank you for your feedback! -
The connector between headphones and cable is Mini-XLR with lock mechanism. The connector that goes into sources is a combination plug, 3.5mm jack with 6.3mm adapter.Was this helpful? Thank you for your feedback!
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Normal: Trigger output is a standard 12VDC signal. Pulsed: Trigger output in a 12V pulse 50-100ms wide. Theatre: Turns the trigger on (standard 12VDC) only if the current input is in SSP mode, otherwise the trigger is off.Was this helpful? Thank you for your feedback!
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AURA supports network standards b/g for both AirPlay and Spotify Connect solution.Was this helpful? Thank you for your feedback!
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Citation speakers support 802.11g, 802.11n, and 802.11ac standards on both 2.4 GHz and 5 GHz bands. We recommend using 5 GHz if available, as this will give you more stable performance and use the full power of your wireless audio. Contact our customer support to get in touch with an expert that can help you with your Wi-Fi network. We are here to help!Was this helpful? Thank you for your feedback!
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In-wall speakers will work better for stereo listening because the speaker will be facing directly at you instead of above you. Note: Stereo imaging requires the listening position (“sweet spot”) to be dead center, equal distance, from the front left and right speakers.Was this helpful? Thank you for your feedback!
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Getting started with the checklist
- A JBL LINK device(s).
- Latest version of the Google Home app installed on your mobile device.
- Latest version of the Google app (Android only) installed on your mobile device.
- A Google Account (you can create one online via Google).
- A mobile device with either iOS or Android support.
- Must have iOS 10 or higher
- Must have Android 5.0 and higher
- There is no support for PC set up.
- An internet connection from your local ISP (Internet Service Provider).
- Your Wireless Network must secured with WPA2 Encryption (Enterprise mode NOT supported).
- Availability and performance of certain features, services and applications are device- and network-dependent and may not be available in all areas; subscription(s) may be required, and additional terms, conditions and/or charges may apply.
Wi-Fi requirement
- Wi-Fi routers must have Encryption enabled to install JBL LINK speakers (WPA2 etc).
- Wi-Fi Extenders need to feature support of Multicast forwarding and UPnP.
- Always use 5 GHz Wi-Fi for best performance and less interference.
- For routers that have 2.4G Wi-Fi support only, make sure that they are using channels 1, 6 or 11 only.
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JBL QuantumSPHERE 360 is JBL QuantumSURROUND that’s kicked up a notch by using a head-tracking sensor to fix sounds in 360 degrees of space around you. With typical headphones, when you move your head, the soundscape follows your movement. But with JBL QuantumSPHERE 360, if you rotate your head, the sound source’s perceived location stays in place because the head-tracking sensor compensates for your head movement. For example, if there’s a sound coming from in front of you, and you turn your head to the left, the sound source’s perceived location moves to your right ear—the sound stays locked in space as you move your head.
Also, the human brain uses small head movements to distinguish if sound sources are behind or in front of us. The brain processes the differences between when a sound arrives at the left vs. the right ear to determine where the sound is located. So with JBL QuantumSPHERE 360, you can move your head naturally to pinpoint the exact source of sounds around you.Was this helpful? Thank you for your feedback! -
Alarm sound function in Bluetooth connectivity is not supported in iOS devices, however it is supported in Android devices.Was this helpful? Thank you for your feedback!
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The Normal and Pulsed DC triggers are active (on) when the No. 523 and No. 526 is on, they are not active (off) when the No. 523 and No. 526 is off. The Theatre DC trigger is present only if the current input is in SSP mode, otherwise this trigger is off.Was this helpful? Thank you for your feedback!
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First try using a different flash drive, we recommend the following: ScanDisk PNY Kingston Verbatim If the problem persists try using an updated version of Winzip when downloading the zip file to the USB flash drive.Was this helpful? Thank you for your feedback!
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