How To
How To
1838 results
-
The rechargeable AAA cells may of course be worn out, or they may not be installed at all. If this is the case, either insert the cells, or you can order new cells as original spare parts. Please contact Harman Helpdesk for your country, or the distributor for your country, for further info about how to buy new cells. Please note that the cells MUST be compatible with charging contact for the minus pole located on the side of the cell. Normal cells will not work. This is clearly mentioned in the owner's manual, and shown with a drawing. If you have purchased new cells with plastic coating along the length of the cell, it may be possible to peel off the coating by cutting gently with a knife, then peeling it off. Only about 1 cm needs to be open to the metal, closest to the flat end, for contact to be possible. Please note that the ear pads on K 912 are removed by simply grabbing the plastic plate that holds the ear pad, and pulling it away from the ear pod. There is one battery in each ear pod. For K 915, never just pull the pad away, since the locking claws are released by being rotated away from their locked position.. Both batteries are under the right-hand pad, and there is a silk-screened instruction on the top of the pod, showing that you must rotate the pad plate just a few mm counter-clockwise to unlock it.Was this helpful? Thank you for your feedback!
-
The wireless charge receiver in the smartphone may not be adequately coupled to the wireless charging transmitter on Smartbase. Re-adjust your smart phone’s position on the wireless charge arm.Was this helpful? Thank you for your feedback!
-
To set up the Harman Kardon Adapt in the HK Controller app, you have to select "One speaker", not the Adapt+ option. When selecting "One speaker", simply follow the on-screen instructions to install your Adapt on the Wi-Fi network. Note that the instructions for Adapt devices will appear on your screen after 30-45 seconds (Only Apple devices).Was this helpful? Thank you for your feedback!
-
Yes it will.Was this helpful? Thank you for your feedback!
-
If you only hear sound from one speaker in an MRM group, skip to the next song. After this, both speakers should play music correctly. You can then go back to the first song or continue playing where you left off.
Was this helpful? Thank you for your feedback! -
Please check the picture settings on your cable box, particularly the aspect ratio settings, which will vary depending on the brand and model of your cable box and on your local cable provider. You may wish to consult with your cable provider for more information on how to adjust the cable box's settings. Some settings, such as a setting to force an analog channel's native 4:3 aspect ratio to 16:9 widescreen to fit your display, may interfere with the cable system's copy-protection feature and cause distortion.Was this helpful? Thank you for your feedback!
-
This is caused by the volume synchronizaton system in the iPad. When you switch off the iPad with click sounds activated, it sends the click sound to the Go+Play, also ordering the Go+Play to increase volume to maximum. The hiss is a result of the Go+Play Wireless being at full volume. As soon as you re-start your music playing from the iPad, volume is back to normal music use. If you do not switch the iPad on again, the Go+Play goes into standby after a few minutes, and the hiss disappears. You can prevent this problem by de-activating the click/alarm sounds on the iPad.Was this helpful? Thank you for your feedback!
-
Some vehicles don’t provide an isolated ground for the head unit which may introduce noise. Please connect your smartphone to JBL DRG and enable the “Aux Noise Cancel” button in the App. This can be found right after Aux Line option in Connection Mode section.Was this helpful? Thank you for your feedback!
-
Some head units in the vehicles use isolated grand, if JBL DRG use isolated grand as well, this will disable the chips inside DRG. Please connect your smartphone with JBL DRG and disable the “Aux Noise Cancel” button in the Apps right after Aux Line option in Connection Mode section.Was this helpful? Thank you for your feedback!
-
What you are experiencing is normal. The Focus 700 is actually the Focus 500 headphone but with the added bonus of a charging case.Was this helpful? Thank you for your feedback!
-
What you are experiencing is normal. The Inspire 700 is actually the Inspire 500 headphone but with the added bonus of a charging case.Was this helpful? Thank you for your feedback!
-
Please press the round POWER Button on the FLIP again for 3 seconds, until the light in the button flashes blue/red. This will deactivate any active BT connection in the FLIP, and it should now become visible in the list of BT components on your smartphone or tablet. Pairing is now possible.Was this helpful? Thank you for your feedback!
-
The order of tracks and folders on your USB stick will not be listed in alphabetical order. The sequence of the tracks or folders will be listed based on the number and types of tracks in the folders.Was this helpful? Thank you for your feedback!
-
JBL LINK 10 and LINK 20 has 32 volume steps, and LINK 300 and LINK 500 has 48 volume steps. For broader volume changes, hold down either the volume + or - butons. Use individual presses for fine volume adjustments.Was this helpful? Thank you for your feedback!
-
The volume level of the speaker is depends on the level of the source file itself. Some Dolby Atmos Music tracks are made to be quieter, and some louder.
Was this helpful? Thank you for your feedback! -
When a connected Bluetooth device goes out of range, the JBL Micro Wireless will try to reconnect to it for 3 minutes. After 3 minutes the Micro Wireless can connect to other Bluetooth devices again.Was this helpful? Thank you for your feedback!
-
Yes, after half an hour of inactivity, and provided Bluetooth pairing has been interrupted, Aura goes into full Standby. Now the wi-fi control light will no longer blink.Was this helpful? Thank you for your feedback!
-
This is not an error. The App links to the Harman Kardon website when the "?" Button is tapped. User can then search the Quick Start Guide or Owner's Manual on the website.Was this helpful? Thank you for your feedback!
-
In Bluetooth, there may be a small difference between the telephone (source) and the JBL Control X wireless unit. This means that they are not using the same scale. In any case, the difference will remain within one audio step on the phone or speaker.Was this helpful? Thank you for your feedback!
-
Soundshift only works for the Boost TV itself, and cannot stop the other JBL Connect device. To stop the second device, press the JBL Connect button on your remote or device and they will disconnect.Was this helpful? Thank you for your feedback!
-
The InfinityLab power bank is not waterproof, if it gets wet, there's a chance for short-circuit, which can cause damage to other electronics that you plug into them. Ensure that you keep your power bank dry at all times.Was this helpful? Thank you for your feedback!
-
If you see this message, you must download the Device Utility app from the Google Play Store. Follow the instructions in the app to activate your speaker, and then return to the Google Home app to complete the setup.
Was this helpful? Thank you for your feedback! -
This is addressed in the owner's manual. After associating a group of four speakers, when deciding to go back to normal operation as two pairs, it is recommended to reset them to factory default settings, which requires associating speaker pairs again.Was this helpful? Thank you for your feedback!
-
JBL Connect feature is using Bluetooth technology, so it is hard to say how far you can walk away. Depending on what other signals you have at your place that could interupt and wall material between speakers.Was this helpful? Thank you for your feedback!
-
JBL Connect feature is using Bluetooth technology, so it is hard to say how far you can walk away. Depending on what other signals you have at your place that could interupt and wall material between speakers.Was this helpful? Thank you for your feedback!
-
The source device may need to be in Standby, not just stopped, for the Soundbar to go into Standby mode using the optical or coaxial inputs.Was this helpful? Thank you for your feedback!
-
If the network does not appear, you can manually type in the network name (SSID) and password to connect.
Was this helpful? Thank you for your feedback! -
You can manually type in the network name (SSID) and password to connect if the network does not appear.Was this helpful? Thank you for your feedback!
-
When you have associated two pairs of speakers, the range between primary and secondary speakers (all 3 speakers), will be maximum 10 meters. The range will increase if you only use one pair of speakers (30 meters). We recommend placing the speakers on a high-level surface or shelf, for best possible connection.Was this helpful? Thank you for your feedback!
-
When using the JBL One app to control USB audio playback, please wait more than 1 second in between button presses.
Was this helpful? Thank you for your feedback!
Can’t find what you’re looking for?
Call Us
Talk to a product expert
Call Us now at:
(877) 871-6755
Mon - Fri: 9:00 am - 11:00 pm (ET)
Sat - Sun: 9:00 am - 5:00 pm (ET)
Chat with Us
Mon - Fri: 9:00 am - 11:00 pm (ET)
Sat - Sun: 9:00 am - 5:00 pm (ET)
Text Us
Text with a support agent via SMS at:
628-333-7807
Mon - Fri: 9:00 am - 11:00 pm (ET)
Sat - Sun: 9:00 am - 5:00 pm (ET)