How To

Support Overview / How To

How To

1869 results
  • Which floor stand is used with the BDS 335 and 635 speakers?
    Model HTFS 2 is used for the satellite speakers in these two BDS systems. There is no floor stand for the center speaker in the 635 system.
  • Which formats are supported by the BDS?
    The BDS system supports a variety of audio and video formats. Listing all disc, surround and codec formats is beyond the scope of an FAQ. Please donwload the Owner's Manual from the harman.com website for a full list.
  • Which is superior, in-wall/in-ceiling speaker(s) with or without a back-box?
    All of our in-wall/in-ceiling speakers are designed to be used in a wall without the need for a back-box. The specs provided are based on no back-box. However, when adding a back-box (really only possible when doing new construction), you will improve the low frequency response a bit, getting a tighter bass response.
  • Which JBL portable Bluetooth speakers have the JBL voice integration with SIRI and Google Now feature?
    JBL Xtreme, JBL Pulse 2, JBL Charge3, JBL Flip 3, Pulse 3, and Flip 4 Android, Google Now, Google Play are trademarks of Google Inc. Siri, iTunes, and Apple Music are trademarks of Apple Inc. Spotify is a registered trademark of Spotify AB. IOS is a registered trademark of Cisco in the US and is used by Apple under license.
  • Which JBL products have the Connect technology
    The first JBL speakers featuring the JBL Connect technology are: JBL Flip 3, JBL Pulse 2, JBL Xtreme, JBL Boost TV and JBL Charge 3, SB 450 A firmware upgrade is available for the JBL Charge 3 ,which will upgrade Connect to JBL Connect+. After this fw upgrade, it is no longer possible to connect the Charge 3 with other products which have JBL Connect ( Flip 3, Boost TV, Pulse 2, Xtreme )
  • Which Music files are supported when using a USB Stick

    USB files

    NOTES

    • Only file names that contain numbers or English characters can be displayed, otherwise “UNKNOWN” will be displayed.
    • “UNSUPPORTED” is displayed when the file format is not supported.
    • Do not extract the USB device while in operation.
    • For a large capacity USB, it may take longer than a few minutes to be searched. USB with more than 2000 files cannot be supported.
    • Devices which require additional program installation connected to a computer are not supported.
    • The USB port of the soundbar cannot be connected to a computer and it cannot be used as a storage device.
    • The exFAT and NTFS file system is not supported. FAT16/FAT32 systems are available.
    • Depending on some devices, it may not be available to recognize the followings on the soundbar: External HDD; Card readers; Locked devices; Hard type USB devices; USB hub; Using USB extension cable; iPhone/iPod/iPad; Android device.
  • Which products are supported by the JBL QuantumENGINE software?
    JBL Quantum 300, 350, 400, 600, 610, 800, 810 ONE, TWS and Stream are working with the QuantumENGINE
  • Which speakers are compatible with Go + Play Mini?
    Harman Kardon speakers that have the Wireless Dual Sound feature (stated on package) are compatible with the Go + Play Mini.
  • Which speaker stand can I use with my HKTS speaker system?
    HTFS 3 will match these speakers sets: HKTS 20, HKTS 30, HKTS 60, HKTS 65 and HKTS 200. HTFS 2 will match these speakers sets: HKTS 9, HKTS 16 and HKS 4 satellite speakers.
  • Which type of AKG microphone comes with the 208P?
    It is a model made for vocal use.
  • Which wifi standard do the BDS 280S and BDS 580S support?
    BDS 280S and 580S support 802.11b, g and n. (2.4GHz ISM Band, Europe 13 Channels).
  • Why am I not able to see the OSD on my TV using Zone 2/HDMI Output 2?
    OSD is not available on HDMI Output 2
  • Why am I unable hear test pink noise output from the processor?
    If you are unable to get test noise output per channel from the SDP75, the Clock Source is likely set to "External". Changing the Clock Source to "Internal" should prove to fix the issue.
  • Why are my headphones shown as “speakers” on Windows?
    The “Speaker” mode allows the JBL QuantumENGINE to receive more than two channels of audio. It also prevents some applications from adding extra signal processing intended for other headphones, which would negatively impact the performance of the JBL QuantumSURROUND or JBL QuantumSPHERE 360 technology.
  • Why are my headphones shown as “speakers” on Windows?

    The “Speaker” mode allows the JBL QuantumENGINE to receive more than two channels of audio. It also prevents some applications from adding extra signal processing intended for other headphones, which would negatively impact the performance of the JBL QuantumSURROUND or JBL QuantumSPHERE 360 technology.

  • Why can't I hear audio from my headphones?

    Make sure the headset volume control is turned up. Rotate the volume wheel on your headset to increase the volume. If you're connected to the PC via USB, check that the default device is selected under Control Panel > Sound > Playback. Select JBL Quantum 400 Game, right-click, and select "Set as Default Device".  Check on the top bar of the JBL QuantumENGINE whether your headset's game-chat balance dial is set correctly. Check the JBL Quantum 400 Game device and make sure it is not muted or turned all the way down.

  • Why can't I hear game or music audio?
    Make sure the volume control on the headset is turned up. Rotate the volume wheel on your headset to increase the volume. If you're connected to the PC via USB, check that the default device is selected under Control Panel > Sound > Playback. Select JBL Quantum 910 Wireless Game, right-click, and select "Set as Default Device".  Check your headset's game audio chat balance dial and ensure that the balance is correct. Check the JBL Quantum 910 Wireless Game device and make sure it is not muted or turned all the way down.
  • Why can't I hear game or music audio?
    Make sure the volume is turned up and that the correct device has been selected in the system sound settings. Check the computer volume levels and make sure it is not muted or turned all the way down.
  • Why can't I hear my teammates?
    Make sure the volume control on the headset is turned up. Rotate the volume wheel on your headset to increase the volume. If you're connected to the PC via USB, check that the default communication device is selected under Control Panel > Sound > Playback. Select JBL Quantum ONE Chat, right-click, and select "Set as Default Commuication Device". Check your headset's game audio chat balance dial, and ensure that the balance is correct. Check the JBL Quantum ONE Chat device and make sure it is not muted or turned all the way down.
  • Why can't your teammates hear you?

    Make sure the headset volume control is turned up and your microphone is unmuted. Check that only one voice chat application is in use while in-game. If you're connected to the PC, make sure that the communication device is selected under Control Panel > Sound > Recording. Select the JBL product and select "Set as Default Device". Check on the top bar of the JBL QuantumENGINE whether your headset's game-chat balance dial is set correctly.

  • Why can I not use Amazon Alexa in my country?

    -       Alexa is not available in all languages and countries. For countries without Amazon Alexa, you can double tap to activate the native voice assistant on your mobile device.

  • Why can I not use Google Assistant in my country?

    -       The Google Assistant isn’t available in certain languages and countries. For countries without Google Assistant, you can double tap the left ear cup on the headphone to activate the native voice assistant on your mobile device.

  • Why can’t I hang up the call by pressing MFB button?
    Please check your OS version. If you are using an iPhone with OS version of 8.3 or lower , please upgrade your system to the latest version.
  • Why does it take more than 3,5 sec. to turn On / Off the ANC?
    The BT module takes approximately 3 seconds to activate and connect with the headphones.
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