How To

Support Overview / How To

How To

1869 results
  • Why is there no USB-C charging cable included with my product?

    To minimize e-waste, we consciously choose not to include a charging cable in our packaging.

    You can use any standard USB-C cable to charge your JBL product as well as a power adapter compliant with the USB-C standard.

    Past product already have standardized USB-C cables, which can be reused for new products.

  • Why is there no USB-C PD Adaptor included with my speaker?

    To minimize e-waster, we consciously choose not to include a USB-C PD Adaptor in our speaker packaging.

    You can purchase the dedicated 15-60W JBL USB-C PD adaptor on jbl.com or any other retail stores. Simply connect the USB-C PD Adaptor with your speaker and enjoy the guaranteed performance JBL promised.

  • Why is the sound from the ELITE models different with NC activated?
    In the ANC on mode, we take advantage of advanced signal processing to finely tune, and personalize the audio performance. In passive and in ANC off mode, that signal processing is not running, so you may hear a difference in audio performance
  • Will Control Xstream switch off when they are not used (standby)
    This speaker will go to standby mode after 10 minutes inactivity. It turn on when you start playing to it again.
  • Will Harman Display Surround always be on?
    Only if you have pressed the button on the remote or Boost TV itself.
  • Will it work with a wireless microphone?
    No - it is not designed to work with a wireless microphone.
  • Will JBL QuantumENGINE upscale 7.1 channel content?
    It will not upmix 7.1 as powered by the proprietary algorithm for the advanced surround sound. JBL uses binaural synthesis to use 1 virtual source per channel which leads to better precision.
  • Will my 1st generation OMNI speaker work with 2nd generation OMNI+ speakers?
    Yes, they will work together. You can link rooms containing 1st generation Omni speakers with rooms containing 2nd generation Omni speakers and listen to the same music across all of them. Since the 2nd generation has a more powerful processor, we recommend connecting external sources like AUX or Bluetooth to the 2nd generation speakers rather than the 1st generation.
  • Will my music be interrupted if I want to use my phone for other purposes while casting?
    Yes, when casting music to your JBL Playlist, your speaker is connected to Google Cloud, which will turn your smart device into a remote control, rather than streaming music directly to the Playlist. You can easily do other things with your phone while using Chromecast, such as gaming, texting, make calls, watch Youtube etc. This will not interrupt the music that you are casting.
  • Will my soundbar enter standby-mode automatically?
    Yes, after 10 minutes of no audio activity, the soundbar will enter standby-mode automatically. Or you can do it yourself by short pressing the Power button.
  • Will OMNI work with my existing equipment?
    Yes. Just connect an Adapt to your existing Hi-Fi equipment or active speaker via the 3.5mm line out port to transform any speaker into a wireless speaker in the Harman Kardon Wireless HD Audio System
  • Will party mode transform stereo pairs into mono singles?
    No, the re-broadcast signal is in stereo. Stand alone speakers will play both Left and Right channels.
  • Will the DUET go into standby by itself?
    Yes, if no audio is present and no buttons are pressed, DUET will go into standby after approx. 10 minutes.
  • Will the head tracking feature work when connected via Bluetooth for the JBL Quantum 910P/X?

    The head tracking will only work when connected via the wireless USB (A or C) dongle. The reason for this is that the head tracking technology uses a lot of processing power and a low latency connection.

  • Will the head tracking function (JBL QuantumSPATIAL 360) work when connected to a PC/PlayStation/Xbox without the JBL Quantum Engine installed?

    When connected to a device using the Wireless USB (A or C) dongle the head tracking feature (JBL QuantumSPATIAL 360) will work. To enable JBL Quantum 360SPHERE and spatial calibration the JBL Quantum Engine is required.

  • Will the JBL Playlist remember my last volume change when entering standby?
    Yes, it will only go back to default volume if the power is switched off or if the device is reset. The standard volume is set to 50%.
  • Will the new HK Controller app work with 1st generation Omni speakers?
    Yes, they are backward compatible with your existing Omni speakers.
  • Will the OMNI BAR+ automatic wake up when TV is turning on?
    Yes, our OMNI BAR+ supports standard CEC features such a wake-up and volume control via HDMI. Optical and analog input signals can wake up the Omni Bar, but if the source signal is too weak, the OMNI BAR+ will not wake up.
  • Will the personal settings of the phones be remembered even if the battery runs totally dry?
    The core settings: EQ, smart button, auto features will be recalled from the headphone when recharged. Ambient aware settings will default to off when the headphone is restarted after charging.
  • Will the Playlist speaker support JBL Connect?
    There is no plan for adding JBL Connect support for Playlist speaker. But you can group any speaker together that support Chromecast built-in for multi-room experience.
  • Will the setting of the EQ influence the TruNote calibration results?
    No, it will not change the TruNote autocalibration results. TruNote equalizes the acoustics of the headphones to the specific fit to your head As is the case with any supplemental equalization setting, it will change how the audio sounds to the user
  • Will the speaker get damaged, if i take off the front grill?
    No, you can certainly take off the front grill if you like the design of the speaker without the grill. However, do not touch the tweeters or woofers, as they can be damaged if you touch them. For ourdoor purposes, we do not recommend taking off the front grill.
  • Will the speaker play under water?
    The speaker is not intended to play under water, but it will continue to play even though it is submerged under water.
  • Will tracks made available offline from Apple Music be playable on the Omni system?
    Yes, through Bluetooth restreaming. Tracks made available offline in Apple Music are DRM protected and are not playable in the Harman Kardon Controller app. To play these tracks, or any other Apple Music tracks, first connect to any Omni speaker via Bluetooth and then restream to the other Omni speakers in your house with the Link button, or by grouping different rooms in the Controller app. We are looking into the possibility of adding direct support for Apple Music, so check back for updates.
  • Will Trip turn off when not in use?
    Yes. This product has battery power save features.
  • Wireless network connection is lost or not connected anymore

    Wireless Network connection is lost or not connected anymore

    In case you have lost the Wireless Network connection, recently changed your Wireless name/password, or changed your ISP (service provider), you may need to set up your Citation device again. 

    Follow our steps below to try fixing the issue and reconnecting your device again.

    1. Open your Google Home app Google Home app.
    2. In the top right corner of the home screen, tap Devices Devices to see your available devices. 
    3. Scroll to find the Citation device card. 
    4. Tap SET UP and complete the setup steps.
    5. All of your previous settings, account information is still attached to the speaker. You only need to add it again to your Wireless Network.
    Note: The name of your Citation device might be a room name such as "Living Room Speaker", simply tap the SET UP.
     

    Wireless Network connection failed

    If the above solution did not work and you still have issues with connecting to your new Wireless Network, then try following these steps:
    1. Reboot your Wireless router. In many cases it can help a lot with a little reboot!
    2. Reset your Citation device.
      1. Press and hold down the RESET BUTTON for 15 seconds, the front LED will light up indicating it has been reset.
      2. Your Citation device will now boot-up again. It can take roughly 45 seconds until it is ready.
    3. Try to set it up again via your Google Home appGoogle Home app
  • Would it be possible to connect 2 x Onyx Studio 2 together?
    No, it is not possible to link them together. They are standalone Bluetooth speakers.
  • Xbox Information
     All JBL Quantum headset models work only through 3.5mm audio jack (aux) connected to the Xbox controller. You cannot connect to any Xbox Series console via Bluetooth. 

    Please note: JBL QuantumENGINE is only available on PC.
     
  • XTREME 4: Software Update Release Notes

    XTREME 4

    Software Update Release Notes

    ------------------------------------------------------------------------

    Version:  0.6.4.0

    Release Date: November 18th, 2024

    Release Media: OTA (over the air) Update through JBL Portable App

     

    What’s New

    1. Add ability to retain stereo group set up permanently even after speaker is turned off
    2. Performance improvements

    ------------------------------------------------------------------------

    Version:  0.5.5.0

    Release Date: May 23, 2024

    Release Media: OTA (over the air) Update through JBL Portable App

     

    What’s New

    1. Add PartyBoost Tone
    2. Auracast Mode support across platforms
    3. Bug fixes
  • You can use the device without turning on TV
    The LINK BAR is always ON, and you can ask the LINK BAR questions whether your TV is ON or OFF.
    You can easily play music as well, there are no limits!
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