How To

No. The Everest 150NC do not feature an IPX rating and are not designed to be overexposed to moisture. Overexposure can compromise the controls and sound.

The ear pads on the three second-generation Everest headphones are fixed to a plastic plate, held in place on the ear pods with small claws. It is not very easy to remove it, and sometimes one or more of the claws may break off. This means that it is usually best to have a service technician do the replacement, but if you have new pads at hand, and is handy with tools, you may do it yourself.

Yes, you can control the amount of outside noise to let in with our Ambient Aware options offered exclusively through the JBL app.

No. The ear pads are made from a synthetic protein leather.

Yes, both of them are rated IPX7, which means they can be submerged in clear water for up to 30 minutes at up to 1 meter of depth. Make sure the charging cover is closed, or water will get into the product and damage it.

If the Harman Kardon Go + Play is not stable or wobbles on a surface, one of the legs on the bottom of the speaker is adjustable with a Philips screwdriver. The adjustable leg is the one with a screw is in the center of the leg. 

Yes. Our Everest series headphones are made with synthetic protein leather which is a non-animal leather.

Yes. Our E series headphones are made with synthetic protein leather.

Yes. Our E series/Duet headphones are made with synthetic protein leather.

No. Our Everest series headphones are made with synthetic protein non-animal leather.

Yes. Enhancers for yurbuds female models are available on JBL.com under yurbuds Accessories and Enhancers. You have small sizes 4 and 5 available for the Inspire 500 for Women yurbuds headphones.

The product packaging is made from FSC-certified material and printed with soy ink. 
 

There are no additional ear tips for the Tune 205BT. These headphones do not feature different size ear tip variations.

No. Only the front.

No. The speakers are in the front where the logo is located.

Unfortunately if these headphones are overexposed to sweat or water, it may compromise the controls or sound quality.

UA Train features an IPX4 rating which offers protection from a splash of water in any direction for at least 5 minutes. They cannot be fully submerged in water.

No, the voice prompts are only available in English.

Yes, this is correct. The AVR171, 171S, 1710 & 1710S only supports OSD on on the HDMI 1 output. HDMI 2 doesn't not show the OSD. The AVR370 and 3700 supports OSD on both HDMI outputs.

Yes, this is correct. The AVR 1x1S does not support OSD on HDMI 2 out, only on HDMI 1.

If you are having trouble with distortion or drop out, try the following suggestions:

Move the audio source closer to the speakers

Move the speakers closer to each other

Make sure the streaming speaker (host) only connects to one audio source, disconnect the Bluetooth connection between the streaming speaker (host) and other audio source

Make sure the audio source only connects with one streaming speaker (host), disconnect the Bluetooth connection between the audio source and other speakers

Restart both your speakers and the audio source

Make sure speakers are away from other sources of wireless signal – you could be experiencing interference

Re-pair the audio source with your speaker

If you’re streaming audio content from the internet, the issue could be with the internet connection and not your speaker

Check to see if it happens with all source devices (TV, BluRay, DVD, etc.). If it only happens with one device and not the other, the issue may be with that device. Make sure you do not have any HDMI adapters or splitters. These can cause issues with video and audio.

Check to see if it happens with all source devices (TV, BluRay, DVD, etc.). If it only happens with one device and not the other, the issue may be with that device. Make sure you do not have any HDMI adapters or splitters. These can cause issues with video and audio.

The Aura Studio has been put into demo mode, here is how to detect and disable this feature.
How to detect "demo mode" on the Aura Studio:

1. When plugged in, the Aura Studio will stay powered on at all times (it will not go into standby mode).
2. All buttons on the speaker will not work.
3. Bluetooth mode is disabled, wireless connection will not work.
4. Only the aux cable input can be used to play music; volume is automatically set to maximum and cannot be adjusted (all buttons are disabled).

How to disable "demo mode" on the Aura Studio:

1. Make sure the speaker is powered ON.
2. Press and hold the Vol - and Bluetooth button for at least 5 seconds
3. The speaker will power OFF, demo mode is disable.
4. Now when the speaker is powered ON, you will have full access to all buttons and features.

Caution: The button combination that disables "demo mode" (Vol - and Bluetooth), will also enable it.

AUTHENTICS 200/300/500

Software Update Release Notes

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Version:  24.20.21.50.00

Release Date: May 23, 2024

Release Media: OTA (over the air) Automatic Update

 

What’s New

1. Add Roon Ready feature
2. Add Spotify HiFi support
3. Add AAC codec BT streaming support
4. Fixed bugs
5. Improved performance

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Version:  24.01.41.50.00

Release Date: January 16, 2024

Release Media: OTA (over the air) Automatic Update

 

What’s New

1. Normalized volume level when using stereo pairing with AirPlay 2
2. Add support for stereo pairing (Authentics 500)
3. Fixed bugs
4. Improved performance

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Version:  23.46.65.50.00

Release Date: November 27, 2023

Release Media: OTA (over the air) Automatic Update

 

What’s New

1. Add support for stereo pairing (Authentics 200/300)
2. Add support for Amazon HD Music (Dolby Atmos Music content supported on Authentics 500 only)
3. Fixed bugs
4. Improved performance

 

 

The Elite headphones are equipped with an auto off capability to preserve battery life when not in use. The headphones will automatically turn off after 10 minutes of inactivity: meaning no audio or voice. In situations where the user would like to enjoy the benefits of the ANC technology only - when not listening to music or talking on the phone , we advise to turn off the Auto Off feature in the app to keep the headphone running continuously.

BAR 1300/1300X

Software Update Release Notes

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Version:  V 24.17.71.80.00

Release Date: May 10, 2024

Release Media: OTA (over the air) Automatic Update

 

What’s New

1. Improve calibration flow.
2. Add Amazon HD music support in JBL ONE app
3. Improve HDMI eARC/ARC compatibility

BAR 300 & BAR 500
Software Update Release Notes
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Version:  24.15.21.80.00
Release Date:  April 16, 2024
Release Media:  OTA (over the air) Automatic Update

What’s New

1. Optimize network request
2. Fix Smart Mode auto standby issue

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Version:  24.10.21.80.00
Release Date:  March 25, 2024
Release Media:  OTA (over the air) Automatic Update

What’s New

1. Improve calibration flow
2. Add Amazon HD music support in JBL One App
3. Improve HDMI eARC/ARC compatibility

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Version:  23.52.11.80.00
Release Date:  January 3, 2024
Release Media:  OTA (over the air) Automatic Update

What’s New

1. Enable PureVoice On/Off adjustment

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Version:  23.43.41.80.00
Release Date:  November 16, 2023
Release Media:  OTA (over the air) Automatic Update

What’s New

1. Upgraded Bluetooth to version 5.3
2. Immersive Audio feature support
3. SmartThings support
4. Tidal Connect support

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Version:  V 22.31.11.80.00
Release Date:  August 08, 2022
Release Media:  OTA (over the air) Automatic Upgrade and/or USB
Filename:  JBL_Bar_300_500_ver_22.31.11.80.00

What’s New

1. Improved LED Display messages
2. Improved Wi-Fi music streaming connectivity

BAR 5.0 MULTIBEAM
Software Update Release Notes
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Version:  21-04-54-70
Release Date:  January 29, 2021

• Improved WiFi related services compatibility (for Chromecast, AirPlay and Alexa MRM) with phones and tablets.
• Improve Soundbar HDMI and eARC/ ARC Compatibility with TV.
• Improved LED Display messages.

BAR 5.1
Software Update Release Notes
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Version:  V17.07
Release Date:  February 26, 2021
Release Media:  USB
Filename:  Unify.BIN

• Improves Soundbar Optical, HDMI, and ARC Compatibility with TV.
• Improved LED Display Messages

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Instructions for software upgrade
 

1. Download the latest software version from JBL.com and bin file: Unify.BIN
2. Prepare one empty USB Stick and create a new folder (named “UPG”) in the root directory, then copy the bin file to the new UPG folder.
3. Please mount the two detachable speakers onto the main Soundbar and subwoofer upgrade port to AUX input, then power on the Soundbar.
4. Please insert the USB Stick into the Soundbar USB port on its rear panel and long-press: [POWER] and [VOL- ] on the Soundbar for 10 seconds to start the software upgrade. Wait for the software upgrade to complete. The Soundbar will go back to standby mode.
5. To Check Software version: 

• Press and hold the DIM DISPLAY button on the remote control for 5 seconds in any source, followed by the short press of the SOUND MODE and then the short press of the NIGHT MODE button.
• To check the subwoofer software version, please connect the subwoofer to Soundbar via a 3.5mm AUX-in cable and follow the above procedure