How To

Support Overview / How To

How To

1846 results
  • Can the system prompts be turned off?
    No. This is a fixed feature and cannot be changed.
  • Can the TU 980 be updated to receive DAB+?
    We are sorry, but this is not possible, neither as software upgrade nor as mechanical modification.
  • Can the UA Sport Wireless Flex headphone be paired to multiple devices?
    The UA Sport Wireless Flex can be paired to multiple devices but cannot connect to more than once device at a time.
  • Can the voice prompts be switched off and on?
    Yes, in the app.
  • Can the Y50BT headphones be paired to multiple devices?
    Unfortunately, the Y50BT headphones cannot be paired to multiple devices at the same time.
  • Can Wireless dual sound be used in connection with other products?
    Wireless dual sound can be used to pair two speakers which has the wireless dual sound technology, Which are Aura Studio 2, GO+PLAY, Onyx studio 3, Onyx mini. Please note: Dual Wireless Sound only has the capability to connect no more than 2 speakers at a time. NOTE: The Onyx Studio 5, which also has Dual Wireless Sound, can NOT be used together with other products which feature DWS. Only 2 Onyx Studio 5's can pair with eachother.
  • Can wireless dual sound speakers be configured to play stereo, so one speaker plays the left speaker and the other right speaker?
    unfortunately not, wireless dual sound, can only play the full signal, which contains both left and right channels in both speakers.
  • Can you activate SIRI on the Tune 205BT?
    You have to manually press the home button on your phone to activate SIRI. Once SIRI is activated, you can speak through the headphones to ask SIRI questions.
  • Can you activate SIRI on the UA Train headphones?
    Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up for 2-3 seconds and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. Once connected, you will see a solid blue light above the power button.
  • Can you connect to multiple devices on the 750NC?
    No. Unfortunately, you cannot connect to multiple devices on the 750NC Wireless headphones. You can pair to multiple devices, but can only be connected to one device at a time. The Everest 710 and 310 feature ShareMe 2.0, which permits listening to the same source over two headphones, wirelessly.
  • Can you receive phone calls on the Clip 3?
    Yes. A built-in microphone combined with a patented echo cancellation system secures clear and easy phone conversation. If a phone call is received while listening to music just push play button to answer the call. No need to find or touch the phone. This hands-free functionality can even be used for phone conferences
  • Can you switch song when you are using an USB source and the music is paused?

    The music track switching is only available when the music is playing. This is due to a signal detect issue, which is only present when the music is paused.

  • Can you take calls from the JBL Live 100?
    Yes, the Live 100 features the one button microphone that allows you to receive and end calls. Simply press the middle button on the inline mic for 1-2 seconds to answer the call. If you wish to hang up, press and hold the center button again for 1-2 seconds.
  • Can you take calls from the Live 200BT?
    Yes. To take a call from the Live 200BT press the center button located on the RIGHT neckband for 1-2 seconds. To hang up, simply press the center button again.
  • Can you take calls on the Inspire 500?
    Yes, the Inspire 500 features a microphone located on the cord. We recommend running the cord under your chin for the best call connection.
  • Can you turn the noise canceling option on and off on SOHO II NC?
    You have the option to turn the Noise Cancellation on and off by using the switch that is located on the right side of the NC box. When choosing the switch option, you will see a green light inside the the switch will indicate that the Noise Cancelation is on. To turn off the Noise Cancelation, move the switch down towards the cable and the green light will turn off. When charging this device with the micro USB charging cable included in the packaging, you will see the light turn orange to indicate that it is charging.
  • Can you use Bluetooth while under water using the Endurance Dive?
    No. Bluetooth does not work under water. The Endurance DIVE however has a built-in MP3 player for music, and is IPX7 waterproof. This means you can use the headphones submerged to 1 meter depth, up to 30 minutes at a time. Also note that for normal swimming, you won't be submerged all the time, so the headphones should be waterproof for the duration of your swim.
  • Casting music to your speaker via Airplay

    You can stream the audio to your AirPlay compatible speaker using the Control Center on your iOS device by completing the following steps:

     

    1. On your iPhone or iPad, open Control Center by swiping down from the top right of the screen.

    2.  Find the audio icon in the upper right-hand corner and then tap the AirPlay icon.

    3. Select the speaker from the list of devices to stream audio using AirPlay.
     

    You can also use AirPlay directly from some iOS apps, like Apple Music by:
    1. Opening the app.
    2. Tap the AirPlay icon.
    3. Select your AirPlay compatible speaker.

     

  • Center channel or surround speakers
    It is not possible to connect further speakers (center or rear) to the system.

    The Harman Kardon Radiance 2400 is a 2.1 sound system. With it's unique sound characteristics and sound dispersion, it can fill a large room with high quality sound. 
  • Changing JBL Pulse lightshow via JBL Portable App

    You can change the JBL Pulse lightshow via JBL Portable app.

    1. Connect the Pulse with your phone, open the JBL Portable app and wait for app to recognize your speaker.  
    2. Click the Lightshow button to enter the lightshow set-up
    3. Swipe left and right to change lightshow
    4. Swipe to customized page, to select your favorite pattern and customize your lightshow
    5. Click the color wheel to change color or enter camera color picker
    6. Click the brightness button to adjust brightness of the lightshow



                                                                                                                                           
  • Changing the Battery

    On the bottom panel, rotate the battery cover into the unlocked position and remove the cover. Press the battery clip visible on the back side of the battery compartment to allow the existing battery to come out. Then insert the new battery in the slot with the + side visible (facing up), and install the battery cover again. Rotate the battery cover to lock it into place.

  • Changing the light color in customized lightshow
    In the customized lightshow, you can select up to 3 patterns, however; the preset color cannot be changed. You can always adjust the lightshow brightness. 
     
  • Changing the name of the speaker
    1. In order to change the name of the speaker, you must first connect your speaker via Bluetooth and then download the JBL Connect app.
    2. Once the app is downloaded choose app and wait for it to recognize your device.
    3. Now that your speaker is highlighted, choose the gear located either below or to the right of the speaker image.
    4. Once you choose the gear you will have the option to edit the name by clicking on the small pencil icon.
    5. After you change the name, you will see a notification stating to "Reconnect to  Apply New Name"
    6. Go to your Bluetooth settings select "Forget This Device" and then reconnect to establish the new speaker name.
  • CHARGE 5 WI-FI: Software Update Release Notes

    CHARGE 5 WI-FI

    Software Update Release Notes

    ------------------------------------------------------------------------

    Version:  24.25.41.60.00

    Release Date: June 28, 2024

    Release Media: OTA (over the air) Update

     

    What’s New

    1. Add ambient sound playback feature for Moment Button - Forest, Rain, Ocean, Citywalk
    2. Add product registration support in One App
    3. Performance enhancement

    ------------------------------------------------------------------------

    Version:  24.11.11.60.00

    Release Date: April 9, 2024

    Release Media: OTA (over the air) Update

     

    What’s New

    1. Add Roon Ready feature
    2. Multi-Channel Bass optimization
    3. Performance enhancement

    ------------------------------------------------------------------------

    Version:  23.43.41.60.00

    Release Date: November 15, 2023

    Release Media: OTA (over the air) Update

     

    What’s New

    1. Add support for Immersive Audio feature
    2. Add support for TIDAL Connect

     

  • Charge and play at the same time!
    Yes, you can use the headset while charging!
  • Charger gets warm while charging
    Yes, it's normal to get warm during charging. The InfinityLAB charger features over temperature protection to ensure your usage is safe.
     
  • Charging a Laptop using a power bank
    InstantGo 10,000 with a built-in USB-C cable and InstantGo 10,000 Wireless should be able to charge your laptop.
    However, it may not apply to laptops that require output power of more than 30W.

    Please check your laptop requirement before charging it with our devices.
     
  • Charging devices using a higher rated InfinityLAB Charger
    The InfinityLAB charger will not damage your device while charging.

    The InfinityLAB charger will deliver the power your device needs during charging, and the InfinityLAB charger features auto protection against overheating, overcurrent, and overvoltage.
  • Charging devices wirelessly with a protected case/cover
    Our InfinityLab power bank should work with most cases in the market, and it depends on the design of the protected case/cover.
    However, if your case’s bottom surface is thicker than 3mm, it may impact your wireless charging experience, and we recommend taking off the protected case/cover for the best charging experience.

    If your phone case/cover has a metal plate on the back, it will not charge your device since it is a security feature of the FOD (Foreign object detection).  This means our Infinity Lab Qi-certified power bank can detect if a foreign object, such as metal, is on its surface. If that happens, the wireless charger either stops charging or does not start charging at all.
     
  • Charging Information
    To charge the headphones, place inside charging case. While charging, both LEFT and RIGHT ear bud will display a sold red light. Once the headphones are fully charged. The red light will turn OFF. When the charging case is fully charged, the white LED's will light up accordingly. Battery life can last for 10-hours per charge. You may recharge your earphones for another 40-hours playtime with the charging case. It takes 2 hours to fully charge the charing case.  
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