Troubleshooting on a Wi-Fi Network:

1. Unplug your router, then plug it back in.
2. Give the router a minute or two to start up again.
3. Make sure your phone, tablet, or computer has reconnected to the correct Wi-Fi network before checking the SmartThings app again, making sure not to connect to a guest network, as this can prevent your devices from connecting to your speaker.
4. Use the router’s default “WPA2” security setting. Do no use “WEP” security setting on the router as this is not supported to connect your speaker with the internet.

Troubleshooting with ethernet:

1. Check the ethernet cable to make sure that the ethernet cable is firmly plugged in to both the router and your speaker.
2. If possible, try connecting the ethernet cable to a different port on the router.
3. You can also try using a different ethernet cable to make sure that the cable is not faulty.