Harman Kardon Citation 500

FAQs & How-Tos

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Before you start installing your new device
Getting started with the checklist
- A Harman Kardon Citation device(s).
- Latest version of the Google Home app installed on your mobile device.
- Latest version of the Google app (Android only) installed on your mobile device
- A Google Account (you can create one online via Google).
- A mobile device with either iOS or Android support.
  - Must have iOS 10 or higher
  - Must have Android 5.0 and higher
  - There is no support for PC set up.
- Your mobile device must support 5 GHz Wireless Network connection in order to set up our Harman Kardon Citation device. Note: Wireless Network with WPA2-Enterprise encryption is not supported.
- An internet connection from your local ISP (Internet Service Provider).
- Your Wireless Network must secured with WPA2 Encryption (Enterprise mode NOT supported).
- Availability and performance of certain features, services and applications are device- and network-dependent and may not be available in all areas; subscription(s) may be required, and additional terms, conditions and/or charges may apply.
Once you have all requirement and what is needed then follow the video below that shows you how to install your device.
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Can I control iOT devices with my Citation speaker?

Citation will work with any smart home or iOT device labeled Works with Google Assistant. Visit http://assistant.google.com to learn more.

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Can the speaker be used with Bluetooth without setting up Voice Assistant?

JBL Playlist: Yes, it can be used with Bluetooth out of the box, and also Chromecast (setup is done via Google Home, but speaker does not have Google Assistant built-in) JBL Link Bar: Yes, it can be used with Bluetooth and Chromecast after setting the bar up with a Google account - choosing not to activate the Google Assistant. JBL Link Music: No, this speaker requires setup via Google Home JBL Link Portable: No, this speaker requires setup via Google Home JBL Link 10, 20 and Link View: No, these speakers requires setup via Google Home Harman Kardon Citation series: No, this speaker requires setup via Google Home Harman Kardon Allure: Yes, Bluetooth is available from factory settings. Every time it is powered on and off, the speaker will say "Now in setup mode, follow the instructions in the Harman Kardon Alexa App." Harman Kardon Allure Portable: Yes, Bluetooth will be available after initial setup in the Harman Kardon Alexa App. This means that you have to log in with your Amazon account at first, and if you do not want to use the Alexa assistant, log out of you Amazon account afterwards. Harman Kardon Astra: Yes, Bluetooth will be available after initial setup in the Harman Kardon Alexa App. This means that you have to log in with your Amazon account at first, and if you do not want to use the Alexa assistant, log out of you Amazon account afterwards.

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CITATION 300 & CITATION 500: Software Update Release Notes
CITATION 300 & CITATION 500
Software Update Release Notes
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Version: 94384
Release Date: June 3, 2024
Release Media: OTA (over the air) Automatic Update

What’s New
1. Fixed security issue
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Version: 93641 / MCU: 0.2124.2
Release Date: August 22, 2022
Release Media: OTA (over the air) Automatic Update

What’s New
1. Fixed a grouping issue with other Chromecast built-in speakers
2. Resolves the issues with the "Google Home" app when used with an Android device.
3. Other bug fixes and improvements
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Discover how to troubleshoot when your Google Assistant device isn’t responding to “Hey Google” or “Ok Google”.

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Does the Citation speaker record all my conversations?

No, the Citation speaker does not store any conversations, it listens only for a few seconds and then deletes the file. Only when using "OK, Google" or "Hey, Google" will it start recording your question in order for Google Assistant to fulfill your request. You can always delete all your recordings via "My activity" settings under your Google Account.

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Google Assistant Not Making/Taking Phone Calls

As of December 1, 2022, Google Assistant on third party smart displays, soundbars, and speakers are no longer able to make a voice call to a landline or mobile number on the carrier network. Voice-over-IP calls continue to work. This is due to the ongoing infrastructure improvements.

Please click here to see Google’s official statement/article explaining this.

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How can I factory reset my Citation device?

For Citation ONE, Citation 100, Citation Sub and Citation Surround, Press and hold the RESET button on the speaker for 5 seconds. For Citation 300, Citation 500, Citation Bar and Citation Tower, Press and hold the RESET button on the speaker for 5 seconds, or select the Factory Reset option in the touch screen settings menu.

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How to connect your Bluetooth smartphone or tablet
Citation One and Citation 100
1. Press the Bluetooth icon. Located on the top panel.
2. Go to -menuMake sure Bluetooth is
3. Find your Citation speaker and connect.
1. You are now connected and ready to play music over Bluetooth, Enjoy!
Citation 300, 500, Bar and Towers
1. Swipe up on the display to find Bluetooth icon.
2. Tap Icon will light up Go to -menu Make sure Bluetooth is
3. Find your Citation speaker.
1. You are now connected and ready to play music over Bluetooth, Enjoy!
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How to create and add Presets?
In our latest update for Citation, we added a couple of new features.
We are going to talk about our new programmable preset feature.

With this feature, you can add a voice command such as "Turn off the lights in the Bedroom" or "Play my playlist Rock road classic" without using your voice.
Once you have recorded the action, you will see an icon on your Citation display. Tap on this specific recorded command, and the Citation will do all the magic for you!

Enough of what it can do, let us create a preset:
1. Scroll down on your Citation Display to you see "Voice presets."
2. Press on the + sign.
3. Say your command: Play Radio FM
  1. Do not use "Hey or OK, Google at this point."
4. Press the "V" icon after the command is finished.
5. Select an icon.
6. Your Preset is now ready, tap it to give it a try.
To delete any presets.
- Press and hold down the preset.
- A menu will appear, hit the "TRASHCAN" icon.
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