Getting started with the checklist

• A Harman Kardon Citation device(s).
• Latest version of the Google Home app installed on your mobile device. 
• Latest version of the Google app  (Android only) installed on your mobile device
• A Google Account (you can create one online via Google).
• A mobile device with either iOS or Android support.
  • ​Must have iOS 10 or higher
  • Must have Android 5.0 and higher
  • There is no support for PC set up.
• Your mobile device must support 5 GHz Wireless Network connection in order to set up our Harman Kardon Citation device. Note: Wireless Network with WPA2-Enterprise encryption is not supported.
• An internet connection from your local ISP (Internet Service Provider).
• Your Wireless Network must secured with WPA2 Encryption (Enterprise mode NOT supported). 
• Availability and performance of certain features, services and applications are device- and network-dependent and may not be available in all areas; subscription(s) may be required, and additional terms, conditions and/or charges may apply.

Once you have all requirement and what is needed then follow the video below that shows you how to install your device.

 

As of December 1, 2022, Google Assistant on third party smart displays, soundbars, and speakers are no longer able to make a voice call to a landline or mobile number on the carrier network. Voice-over-IP calls continue to work. This is due to the ongoing infrastructure improvements.

 

Please click here to see Google’s official statement/article explaining this.

For Citation ONE, Citation 100, Citation Sub and Citation Surround, Press and hold the RESET button on the speaker for 5 seconds. For Citation 300, Citation 500, Citation Bar and Citation Tower, Press and hold the RESET button on the speaker for 5 seconds, or select the Factory Reset option in the touch screen settings menu.

Citation One and Citation 100

1. Press the Bluetooth icon. Located on the top panel.
2. Go to -menuMake sure Bluetooth is 
3. Find your Citation speaker and connect.

         

4. You are now connected and ready to play music over Bluetooth, Enjoy!

Citation 300, 500, Bar and Towers

1. Swipe up on the display to find Bluetooth icon.
2. Tap Icon will light up Go to -menu Make sure Bluetooth is
3. Find your Citation speaker.

        

4. You are now connected and ready to play music over Bluetooth, Enjoy!

If you have two of the same model Google Assistant speakers, you can create a stereo speaker system.

How to create a stereo pair...

1. Open the Google Home app
2. Find the speaker you want to setup in stereo pair
3. Find the speaker/room
4. Tap on Settings
5. Go to Sound Settings
6. Find the Speaker pair
7. You are now entering the setup page Tap
8. Find your speaker under the Pair with list and tap.
9. Move the speaker to be Left or Right side and press
   1. You can tap on Play sound to identify which speaker it is.
10. Find a name for your Stereo pair
11. It takes a minute to complete the setup.
12. When the configuration is done it will say Ready
13. Press Done

You have now completed the setup and created a Stereo pair sound experience.

NOTE 1:  This is only possible with two of the same speakers.  If they are not identical (Example: Citation 100 & Citation One), setting up a stereo pair will not be an option.

NOTE 2:  It is possible to make a stereo pair of a Mk1 with a Mk2. Setup as normal.
Airplay from the Mk2 will not be available.

NOTE 3: It is only possible to use Chromecast and Bluetooth in stereo, Airplay will be mono (and should be grouped in iOS Airplay menu.

 

Daily Care instructions for Citation speakers fabric (wool) Daily care and immediate stain removal will ensure that your Harman/Kardon Citation wool upholstery will keep looking good for many years. Never use undiluted cleaning agents, bleaching agents, ammonia or soap intended for hard surfaces, as this may damage the fabric and Citation speaker itself! Many types of stain can be removed using warm water with a microfiber cloth (not too wet). Stain removal guide If you act quickly with any stains on your Citation device then it is not difficult to remove or avoid any spill/stains. Here is how to do it. First, soak up the liquid with an absorbent napkin or Microfiber cloth. For dried stains use a spoon to roughen the surface. To avoid the stain spreading further start from the edge of the stain working towards the middle. WARNING! Be careful when using solvents, because these could dissolve the upholstery material beneath. Regular and normal cleaning Vacuum frequently every week is the best way to keep the Harman/Kardon Citation fabric intact or use a varm wet Microfiber cloth. When using a vacuum cleaner, remember to set the power to half which is most appropriated to use for Citation devices (this will not harm the design or fabric). General information These tips are purely recommendations and cannot guarantee 100% stain removal on your Harman/Kardon Citation device. In all cases, we recommend contacting a professional cleaning company, particularly for bigger stains and for thorough cleaning the wool fabric and speaker. HARMAN do not have any recommended companies or partners to redirect any customers too. For furter information we advise visiting the fabric company called KVADRAT by clicking on these links below: https://kvadrat.dk/care-and-maintenance/upholsteries https://kvadrat.dk/download/media/download-section/relatedfiles/kvadrat-maintenance-manual-2016-uk.pdf There are a lot of information about the fabric we are using and you can contact them for further information.

To use Chromecast, you must continue the setup in the Google Home app first.
Configuring the speaker only with Apple WAC will not enable the Chromecast feature.
For this to happen, you must sign-in with your Google account.

You can quickly try out the Chromecast feature, and if you do not like it, reset your Citation or LINK speaker, and redo the configuration part on your Apple device.

Close and restart the Google Home app, or restart your phone. Start the Google Home app again, and the speaker should now appear.
 

The Checklist

Let us walk-through a list of things needed to ensure every requirement is met.

1. Check your mobile device if that is able to connect to same Wireless network.
2. Make sure you are within range of your Wireless router.
3. Check the Wireless signal on your mobile device, does it have a weak signal then move closer to the router.
4. Try both Wireless network bands 2.4GHz and 5GHz in case one of them are failing.
   1. You will have longer range with 2.4GHz, but less performance and most of the times a crowded network (many devices are using 2.4GHz band).
   2. You will have less interference with 5GHz and higher performance, however, the range of the 5GHz network has shorter range.
5. Try using a different mobile device, if you have one.
6. Reboot your Wireless network router and your mobile device.

Watch the video below for help with setting up your Google Assistant device.

Wireless Network Extender

Some houses or apartments can be too big for one Wireless network router to cover it all.
Let's talk about the issues that might appear with an Extender network.

1. Network Extenders that will help cover poor signal in your home, often results in poor connection and low speed performance.
2. Often the Network Extender is a low budget device or not suited for having too many devices attached to it.
3. Placement of the speaker is crucial as you can put it in a place where it could connect to either main Wireless router or the Extender, that will confuse Wireless network devices.
4. To solve this issue, try move the speaker closer to main router or have fewer devices attached to your Wireless Extender.
5. In addition, always use 5GHz connection between your Network extender and main router (best solution and performance).

One Wireless Network Name (SSID)

1. You may have set the Wireless Network SSID (Wi-Fi network name) to one big Wireless network (With a main router + Extender(s).
2. If the speaker is within range of both Wireless networks (Main router & Extender) then it can get confused with which one to connect to.
3. To solve this issue, using two different name for your extended network will help with the performance of the Speaker and Google Assistant request.

 

The Checklist

Let us walk-through a list of things needed to ensure every requirement is met.

1. Check your mobile device if that is able to connect to same Wireless network.
2. Make sure you are within range of your Wireless router.
3. Check the Wireless signal on your mobile device, does it have a weak signal then move closer to the router.
4. Try both Wireless network bands 2.4GHz and 5GHz in case one of them are failing.
   1. You will have longer range with 2.4GHz, but less performance and most of the times a crowded network (many devices are using 2.4GHz band).
   2. You will have less interference with 5GHz and higher performance, however, the range of the 5GHz network has shorter range.
5. Try using a different mobile device, if you have one.
6. Reboot your Wireless network router and your mobile device.

Watch the video below for help with setting up your Google Assistant device.

Wireless Network Extender

Some houses or apartments can be too big for one Wireless network router to cover it all.
Let's talk about the issues that might appear with an Extender network.

1. Network Extenders that will help cover poor signal in your home, often results in poor connection and low speed performance.
2. Often the Network Extender is a low budget device or not suited for having too many devices attached to it.
3. Placement of the speaker is crucial as you can put it in a place where it could connect to either main Wireless router or the Extender, that will confuse Wireless network devices.
4. To solve this issue, try move the speaker closer to main router or have fewer devices attached to your Wireless Extender.
5. In addition, always use 5GHz connection between your Network extender and main router (best solution and performance).

One Wireless Network Name (SSID)

1. You may have set the Wireless Network SSID (Wi-Fi network name) to one big Wireless network (With a main router + Extender(s).
2. If the Wireless speaker is within range of both Wireless networks (Main router & Extender) then it can get confused with which one to connect to.
3. To solve this issue, using two different name for your extended network will help with the performance of the Wireless connected speaker and Google Assistant request.