How To

Support Overview / How To

How To

1674 results
  • How do I use the HK Connect feature on the Onyx Studio 4?
    Download the HK Connect app to your mobile device. Make sure that the Onyx Studio 4 speaker is connected successfully to your mobile device. The HK Connect app should recognize the Onyx Studio 4 within the first few seconds. Once inside the app you can activate the voice assistant and connect to other Connect+ Harman Kardon devices.
  • How do I use the Google Assistant with my headphones?



    -       For more information on what your Google Assistant can do, visit: assistant.google.com/platforms/headphones
     

  • How do I use my UA Headphones with Record?
    Connect your headphones and start a workout using UA Record's heart rate zone tracking. Track your current heart rate zone so you know when to rest or power up, while also viewing your total heart rate distribution throughout each training session. Know your current, average, and peak heart rate. You also have the option to hear your stats read aloud during a workout. With UA Record, you can customize what feedback you hear by setting your stats, frequency, voice, and volume.
  • How do I use Amazon Alexa with my headphones?

    -       Single tap the left ear cup to engage Alexa.


           For more information and things to try with Alexa, visit: www.amazon.com/alexadevices and select ‘Use Alexa’.

  • How do I upgrade my JBL QuantumENGINE if there is a new version?
    You will need to navigate to the System section, and if the software button is highlighted with "Download Software", please click on the button. When the download is completed, you can click "install update" to install latest version. Make sure you restart your computer once the upgrade is finished to ensure all changes are applied.
  • How do I uninstall JBL QuantumENGINE software?
    You can go to the Control Panel> Programs and features to uninstall JBL QuantumENGINE.
  • HOW DO I TURN THE ACTIVE NOISE-CANCELLING / AMBIENT AWARE modes ON?
    Your headphones arrive in ANC OFF mode. To switch between modes, press the red ANC button on the left ear cup, this will cycle between OFF / ANC / AWARENESS. Via the app, you can select the default ANC of HIGH, ADAPTIVE or LOW and the default AWARENESS level of VOICEPASS or AMBIENT.
  • How do I turn SoundShift On?
    1. First pair your phone to the Boost TV. You can test this by streaming music to the product. 2. Then press the TV button to switch to the TV sound. Press the TV button again so the LED light is blue--Blue LED means that SoundShift is ON. 3. When you press PLAY on your phone, then you will hear your Bluetooth audio break in over the TV sound. This confirms that SoundShift is working. 4. Simply press SoundShift button again, this will now turn OFF the SoundShift. Now you can watch TV without any interruption from Bluetooth devices.
  • How do I turn on pairing mode?
    To activate Bluetooth pairing mode, please follow these steps:
    • Press the Bluetooth button on the bottom of the right headphone.
    Now find the Headphone in your Bluetooth device settings and select it to connect.
  • How do I turn on and pair the UA headphones with my device?
    To power on the device, place one of the headphones inside your ear and press and hold the center button on the inline mic. You should hear the audible voice stating, “powering on” and a blue blinking light should appear at the top of the inline mic. If this is your first time connecting to a device, it should immediately go into pairing mode. The device should recognize the UA WIRELESS headphone. Once you select that option, the audible voice should state, “connected”.
  • How do I turn off the Google Assistant on the JBL Everest 310GA and 710GA?
    It is not possible to turn the Google Assistant feature off on the headphones, but if you turn off GA on your phone, the headphones won't trigger. On the Everest GA models, the Google Assistant feature is in fact than an extension of your phone, so once you connect to your phone via BT, when you touch the right ear pod, it commands your phone to open the "Hey Google" command.
    The only way to stop that from happening is to change the Google settings on your phone to deactivate Google Voice Match, or deactivate Google Assistant entirely. 
     
  • How do I turn off the device?
    Press and hold the center button for 3-5 seconds until the audible voice states “power off” you will briefly see a red light before it completely powers down.
  • How do I turn off my internal TV speakers?
    Every TV is different, but most current TVs will let you turn off your internal TV speakers in the Settings menu under the Audio section.
  • How do I turn off my internal TV speakers?
    Every TV is different, but most current TVs will let you turn off your internal TV speakers in the Settings menu under the Audio section.
  • How do I turn off my E45BT or E55BT?
    The on/off button is a spring-loaded slider button. Press the button upwards against the spring pressure, and hold it there for about three seconds. Now you will hear the "off" prompt sound in the headphone speakers, and the LED light goes out. Now the headphones are switched off. Please note that if you do not play music or press any button for about 10 minutes, the headphones will switch off automatically.
  • How do I switch the enhancer sizes?
    The best way to remove the enhancer from the ear bud is to gently pull back the outer rim of the enhancer that is located around the base of the ear bud. When replacing the current enhancers with a different size, please make sure to align the funnel of the enhancer tip over the small speaker screen of the headphone casing. The LEFT enhancer will feature the square cut out that allows you to receive your Heart Rate reading. It is important that the small digital square on the ear bud is fully exposed and the enhancer cut out is placed around it and not over it. If the enhancer is not attached properly, you will hear the audible voice stating that it cannot receive an accurate reading on your heart rate and you will need to readjust the enhancer.
  • How do I start the product for the first time?

    The JBL product is in a deep sleep mode, which it is to prolong the lifetime of the battery. Connect the case to a charger for about 2 seconds to wake the product up and take the earbuds out from the case. Once you put the earbuds back in the case, it's ready to pair through Bluetooth. 

  • How do I skip tracks on the T205?
    Two quick clicks on the microphone will skip the track forward. Three quick clicks on the microphone will skip the track backward to the previous song.
  • How do I skip tracks on the Synchros E30?
    The track control button is located in the center of the inline microphone. This also serves as the pause/play button and enables you to answer and hang up phone calls. Two quick clicks on the center button will skip the tracks forward to the next song. Multiple quick clicks will skip the tracks backward. Compatibility may vary with some older phone models.
  • How do I skip tracks on the Everest 750NC?
    To skip the tracks forward, you press and hold the volume up button for 3 seconds. To skip tracks backward, press and hold the volume down button for 3 seconds.
  • How do I skip tracks on the Everest 310/710 headphones?
    To skip the tracks forward, you press and hold the volume up button for 3 seconds. To skip tracks backward, press and hold the volume down button for 3 seconds.
  • How do I setup my AVR's Zone II?
    At the bottom of the Setup Source page for the specific source you are setting up you will find a field labeled Zone II Input or Zone II Audio Input. This is where you will assign the analog audio input that you will use for this particular source. The Zone II audio is strictly analog. So, for example, if you are planning to use your DVD player for the main room and Zone II, you will need to connect the DVD player to the AVR using both analog and digital connections, digital for the main room, and analog for Zone II.
  • How do I set up my Adapt so my existing equipment can play stereo?
    In the Harman Kardon Controller app, set up the Adapt as a stand-alone room, not a stereo pair room. The Adapt always delivers stereo audio via its Audio Out jack.
  • How do I see when the noise cancelling battery of AKG N20NC is empty?
    When less than one hour's capacity is left, the red diode will blink. It will eventually stop blinking, when all power is gone.
  • How do I see when my JBL E45BT or E55BT is fully charged?
    While charging, the charging indicator diode is lighting constantly. When charging is complete, the light goes out.
  • How do I see what is left and right on the AKG N20?
    The L and R that indicate the two channels are located on the soft grommets that protects the signal cable where it enters the headphone shell. The letters are recessed into the grommets, and are very small. If they are too difficult to read, it may be easier to simply observe how the headphones are situated in the ears. The oval body of each in-ear, with the chrome stripe, should be away from the head, and be situated in the ear lobe, not stick out directly from the head.
  • How do I see that battery is low?
    The charging LED on the headset will flash red when the battery is low. For the ELITE models, a more accurate indication of remaining battery time can be seen on the fuel gauge in the app.
  • How do I reset to factory defaults?
    Press Phone and "volume +" > 2 sec. Power must be on.
  • How do I reset this unit back to factory settings?
    1. Turn the unit ON.
    2. Press and hold the VOLUME + and PLAY/PAUSE buttons at the same time for more than 5 seconds.
    3. Unit is now reset.
  • How do I reset the Go + Play 3?

    Resetting the Go + Play 3 to Factory Settings:

    In power ON mode, press and hold the "Volume +" and "Bluetooth" buttons at the same time for more than 10 seconds.

    - The Go + Play 3 will power off and back on and is now reset

  • How do I reset the Endurance Series Headphones?

    For all models except Endurance Peak:
    Press the headphone touch control located on the RIGHT ear loop for 15 seconds while the headphones are being charged.
    Note that resetting the Dive will not erase music contained in the MP3 memory.

    Endurance Peak reset: While the pods are being charged, tap the touch pad on the right pod once, then tap again and hold for approx 18 seconds, or until the LED blinks.

  • How do I reset the device to factory settings?
    Power ON the device, then press and hold the "Volume+" and the "Play/Pause" buttons at the same time. When the device switches off after a few seconds, sounding the OFF prompt, it has been reset.
  • How do I reset the Charge 4?
    In order to reset the Charge 4, with the unit on, press “Volume+” and “Bluetooth” at the same time for 3-4 seconds until you hear the audible chime.
  • How do I reset my JBL headphones?
    With the headphones switched ON, press and hold both volume buttons for more than 5 seconds.
    Your headphones are now reset to factory status.
     
  • How do I reset my JBL Everest 310, 710 and 750 Elite headphones?
    With the headphones switched ON, press VOLUME + and VOLUME - , and hold them for 5 seconds. Your headphones are now reset to factory settings. This is true for Everest 310, 710, Elite 750, 310GA and 710GA.
  • How do I reset my Harman Kardon Allure speaker?
    Find a paper clip or something similar, then next to the power connection there is a small hole. Insert your paper clip and hold it until the Harman Kardon Allure tells you it is reset.
  • How do I reset my Everest or Everest Elite headphone to pair with another Bluetooth source?
    With the headphone in OFF state, press and hold the ON/OFF button for about 7 seconds for the Everest, 16 seconds for the Everest ELITE models. (ELITE changes to 7 seconds as well from software 0.5.6). Bluetooth memory is now erased, and new pairings can be made. An ELITE headphone permits pairing with one source device at a time. If you do not want to do a complete reset as described above, you can use the following method. Without reset, ELITE will try to re-pair with the last source when switched ON. If the last source is not detected, maybe because you want to use another source device, switch the ELITE off and on again, and make sure that the last source device you used is no longer switched ON. This way the ELITE will not be able to "see" the old source, and it will search for a new one. Now the ELITE will again search for the last paired source, and since it cannot find it after some seconds, it will switch back to be open for pairing with a new source. The LED will blink red/blue as an indication of this. The Everest BT models permit pairing with two source devices simultaneously. If you have used both source pairings, and want to pair to a third source, please perform the reset as described above (hold the ON/OFF button for about 7 seconds with the Everest OFF). Now you can again pair two source devices.
  • How do I reset my Aura Studio 2?
    By pressing and holding the "Volume+" and "Handsfree" ( phone ) button together for 5 seconds. The Harman Kardon Aura Studio will power off, and is now reset back to factory defaults.
  • How do I rename my device?
    (1) Select the JBL speaker/soundbar you want to rename
    (2) Navigate to the Support tile and select "Rename My Product."
    (3) Press the current name and type in the new name
    (4) Press SAVE
  • How do I remove the cables from the N5005 in-ear headphones without damaging them?
    The best way is to carefully insert your nail in the groove where the two halves of the plug meet, then press into the groove until the two sections separate. If you pull on the cord, you may damage the cable by dislodging the cable from the plug.
  • HOW DO I REMOVE/CHANGE THE EAR PADS OF MY No5909?
    To remove ear pads: gently pull the earpads from the top. The snaps will release. To re-attach ear pads, hook the 2 catches into the slots at the bottom of the earcup. Gently push the earpad against the earcup, ensuring all the snaps are secured.
  • How do I reject a call?
    Press and hold the multi-function button shown in “quick start guide” section 5 to ignore incoming call.
  • How do I redeem my 1-Year Premium Membership to MapMyRun?
    Instructions are located on the back of the “Find Your Fit” insert in the product box on a red paper. There will be a 15 Character Access Code is printed on the insert card or you can visit www.mapmyrun.com/promo/UA. If you are not a MMR Member you will need to register on the website before you can redeem your Access Code. If you are already a MMR Member with an Annual Premium Membership you can visit the link and use your code to renew for 1-Year when your membership is up for renewal. Refer to the expiration date on your Access Code to ensure that it does not expire. If you are a MMR Member with a monthly Premium Membership you can cancel your monthly premium and then visit link to enter the 1-Year Access Code.
  • How do I redeem my 1-Year Premium Membership to MapMyFitness?
    Instructions are located on the back of the “Find Your Fit” insert in the product box. There will be a 15 Character Access Code printed on the insert card, or you can visit www.mapmyfitness.com/promo/UAWireless. If you are not a MMF Member you will need to register on the website before you can redeem your Access Code. If you are already a MMF Member with an Annual Premium Membership you can visit the link and use your code to renew for 1-Year when your membership is up for renewal. Refer to the expiration date on your Access Code to ensure that it does not expire. If you are a MMF Member with a monthly Premium Membership you can cancel your monthly premium and then visit the link to enter the 1-Year Access Code.
  • How do I redeem my 1-year membership to MapMyRun?
    Instructions are located on a MapMyRun insert in the product box. There will be a 15 Character Access Code printed on the insert card, or you can visit www.mapmyrun.com/promo/UA. If you are not a MapMyRun Member you will need to register on the website before you can redeem your Access Code. If you are already a member with an Annual Premium Membership you cannot combine memberships. You will need to visit the link and use your code to renew for 1-Year when your current membership has expired. Refer to the expiration date on your Access Code to ensure that it does not expire. If you are a member with a monthly Premium Membership you can cancel your monthly premium and then visit the link to enter the 1-Year Access Code. If you experience any issues with the code or have additional questions, please reach out to the customer service team mvpbilling@underarmour.com
  • How do I program preset FM stations in my JBL Horizon?
    The owner's manual can be a bit difficult to understand. Here is what to do to program a preset station that has not already been saved in any preset: 1 Turn on the radio by clicking the FM button. 2 Find the station you want to save by doing what is shown under pt. 8 B or C, either clicking or pressing/holding for more than 2 seconds the left/right arrow buttons. 3 Press and hold the FM button for more than 2 seconds. Now the preset number appears blinking. 4 Click on the left/right arrow buttons to skip through the preset positions. 5 When you have located the desired memory preset position, such as Preset 4, confirm by clicking the FM button. Now the desired FM station is saved in memory preset 4. If you have already saved an FM station in a preset memory position, and want to have a new station placed there instead, here is what to do: 1 Turn on the radio by clicking the FM button. 2 Jump to the preset station you want to change with the round central button. Each click advances to the next preset. 3 When you are on the preset you want to change, e.g. preset 4, press and hold the FM button for more than 2 seconds. 4 The FM symbol and the frequency will now blink. 5 Before they stop blinking, click, or press and hold one of the arrow buttons to go through the FM frequencies step by step, or perform station search. 6 When you have found the new station you want to save in preset 4, click the round central button. 7 Now the new station is saved in preset 4.
  • How do I program my remote?
    1. Press and hold the surround button on the Soundbar, until the system enter "learning mode"(the LED will blink orange). 2: VOLUME + : Press 'Volume +' on the soundbar and then press 'Volume +' on the TV remote control. 3: VOLUME ? : Press 'Volume �' on the soundbar and then press 'Volume �' on the TV remote control. 4: MUTE: Press 'Volume +' and 'Volume �' together on the soundbar and then press 'Mute' on the TV remote control. 5: POWER: Power On your soundbar by pressing the 'Power' key on the soundbar and then pressing the 'Power' key on the TV remote control. Note: After each TV IR code is programmed, the blinking orange LED will turn white for 1 second. The soundbar is ready to learn the next key after the white LED disappears and the orange LED begins to blink.Press and hold the top panel 'Surround' key again to exit learning mode (the orange LED will stop blinking).
  • How do I prevent damage to my USB charging sockets for my headphones?

    There are several easy ways to prevent damage to your headphones, and please follow the steps below.

    1. If the USB port has a cover, please always have it covered, except when charging.

    2. Always be sure the USB port and connector are dry before connecting to charge.

    3. Do not allow any oils, stains, sweat, or corrosive materials to contact the charging port. It will eventually damage the port.

    4. Do not damage or block the USB port. For example, do not force it in if you have trouble inserting the USB connector into the port. Instead, examine the port and remove foreign substances that might be inside or blocking the port.

    If you need more assistance, please contact the Customer Service team.
     
  • How do I power on and pair with the Flip 3 SE?
    Press the power button on the Flip 3 SE once to power on the device. When you power on the Flip 3 SE for the first time, it will automatically go into Bluetooth Pairing mode and you should be able to find the Flip 3 SE in the list of available Bluetooth devices on your mobile phone/tablet. Press the Bluetooth button on the Flip 3 SE to enable pairing mode manually
  • How do I power on and pair the Tune 205BT?
    Make sure that the device you want to connect to is on and in pairing mode. Press and hold the center button on the inline microphone for 3-5 seconds. (We recommend putting one ear tip inside your ear to hear the audio prompt) You should here "powering on.....pairing" as it searches for your device. The Tune 205BT headphone should appear on your discoverable devices and should connect within 2-3 seconds. If you wish to pair to a different device, make sure the last device it was connected to has the bluetooth turned off. Make sure the headphones are off and press and hold the center button between 3-5 seconds or until the audio prompt states that it is "looking for device" You should be able to pair with a different device within 2-3 seconds.
  • How do I power on and pair the Soho Wireless?
    Press and hold the bluetooth button for 2-3 seconds. The bluetooth button is located on the bottom RIGHT ear cup. If this is your first time turning on the headphones, it should immediately begin to search for a device to connect to. You will see the blue LED light flash on the bluetooth symbol as it begins to search for the device. Make sure the bluetooth setting is on and in search mode on your device. The Soho Wireless should appear on your discoverable devices within 3-5 seconds. To power off, press and hold the bluetooth button until you hear the audio music prompt indicating that it has powered down.
  • How do I power on and pair the Onyx Studio 4?
    Make sure that the unit you are attempting to connect to is in pairing mode under Bluetooth Settings. Press the power button located on far right outer rim of the speaker. If this is the first time connecting the unit, it will immediately go into pairing mode. HK Onyx 4 Studio should show up on your discoverable devices within 3-5 seconds. Once you choose the HK Onyx Studio 4 on your device, you will be connected and ready to experience that superior Harman Kardon sound.
  • How do I power on and pair the JBL Soundgear?
    Slide the power button in an upwards position. The power button will be located on the right arm next to the bluetooth button. Once you power on you will hear the audio chime. If this is your first time powering on the speaker, it will automatically go into pairing mode. You will see the fast blinking LED light as it searches for a device. Make sure that the device you are attempting to connect to is in pairing mode. The JBL Soundgear should be displayed on your discoverable devices within 3-8 seconds. Choose the JBL Soundgear and you are now connected!
  • How Do I Power On and Pair the JBL DUETNC?
    Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. If you are attempting to pair to a different device, make sure the E65BTNC headphones are turned on, and press and hold the Bluetooth button located at the bottom of the right ear cup. The headphone should display on your new device within 3-5 seconds on your list of discoverable devices.
  • How do I power on and pair the Inspire 500 headphones?
    To power on the device, place one of the headphones inside your ear and press and hold the center button on the inline mic. You should hear the audible voice stating, “powering on” and a blue blinking light should appear at the top of the inline mic. If this is your first time connecting to a device, it should immediately go into pairing mode. The device should recognize the Inspire 500 Wireless headphone. Once you select that option, the audible voice should state, “connected”. If you are trying to connect to a different device, turn the headphones on and press and hold for 3-5 seconds for the headphones to start searching for a different device. The headphones should appear on your discoverable devices within a few seconds. You should hear the audible voice stating, “Powering on….looking for device” You will see the Bluetooth light alternate between red and blue when it is in pairing mode. Once connected the Bluetooth will change to a flashing LED light and the audible voice will state, “connected”.
  • How do I power on and pair the GO 2?
    Press the power button located on the far Left top of the speaker. If this is your first time pairing the device, the speaker will automatically go into pairing mode. Make sure that the product you are attempting to pair to is in search mode and in bluetooth range. The Go 2 should pop up on discoverable devices. Choose the Go 2 option and you will be connected within a few seconds.
  • How do I power on and pair the Everest 750NC headphones?
    Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. If you are attempting to pair to a different device, make sure headphones are turned on, and press and hold the Bluetooth button located at the bottom of the right ear cup. The headphone should display on your new device within 3-5 seconds on your list of discoverable devices.
  • How do I power on and pair the Everest 310/710 headphones?
    Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. If you are attempting to pair to a different device, make sure headphones are turned on, and press and hold the Bluetooth button located at the bottom of the right ear cup. The headphone should display on your new device within 3-5 seconds on your list of discoverable devices.
  • How do I power on and pair the Everest 110 headphones?
    Press and hold the center button located on the inline microphone. It helps to have one or both ear inserts in the ear to hear the audio voice prompts. Once you press and hold the power button, you will hear the audio voice stating, "powering on". If this is your first time pairing the device, it will automatically go into pairing mode and will be looking for the device. Make sure the device you are trying to connect to is in search mode. It should recognize the Everest 110 within 2-3 seconds. If you would like to connect to a different device. Make sure the unit is off and proceed to press and hold the center button on the inline mic from 4-6 seconds until you hear "powering on......JBL Everest is ready to pair. Go to the pairing menu on your device" You will now be able to pair to a different device. The device should recognize the Everest 110 within 2-3 seconds and will connect.
  • How Do I Power On and Pair the E65BTNC?
    Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. If you are attempting to pair to a different device, make sure the E65BTNC headphones are turned on, and press and hold the Bluetooth button located at the bottom of the right ear cup. The headphone should display on your new device within 3-5 seconds on your list of discoverable devices.
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