How To

How To

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  • 10 minutes before the time limit has been reached, a voice prompt will be played on the headphones. When reaching the time limit, the volume will be muted, and a new voice prompt will inform that the listening limit has been reached.

  • Getting started with the checklist

    • A JBL LINK device(s).
    • Latest version of the Google Home appGoogle Home app installed on your mobile device.
    • Latest version of the Google app  (Android only) installed on your mobile device.
    • A Google Account (you can create one online via Google).
    • A mobile device with either iOS or Android support.
      • ​Must have iOS 10 or higher
      • Must have Android 5.0 and higher
      • There is no support for PC set up.
    • An internet connection from your local ISP (Internet Service Provider).
    • Your Wireless Network must secured with WPA2 Encryption (Enterprise mode NOT supported). 
    • Availability and performance of certain features, services and applications are device- and network-dependent and may not be available in all areas; subscription(s) may be required, and additional terms, conditions and/or charges may apply.

    Wi-Fi requirement

    • Wi-Fi routers must have Encryption enabled to install JBL LINK speakers (WPA2 etc).
    • Wi-Fi Extenders need to feature support of Multicast forwarding and UPnP.
    • Always use 5 GHz Wi-Fi for best performance and less interference.
    • For routers that have 2.4G Wi-Fi support only, make sure that they are using channels 1, 6 or 11 only.
    You can now install your JBL LINK speaker to your Wireless Network and you can find our setup article that shows how to install your LINK product.

     
  • LE Audio is the next generation of Bluetooth Audio, making audio streaming over Bluetooth Low Energy possible. It enables new use cases and significantly reduces power consumption compared to Classic (BR/EDR) Audio. LE Audio allows for independently synchronized audio streams to each earbud as well as seamlessly broadcasting audio streams to multiple listeners, with low power consumption. 

  • JBL QuantumSPHERE 360 is JBL QuantumSURROUND that’s kicked up a notch by using a head-tracking sensor to fix sounds in 360 degrees of space around you. With typical headphones, when you move your head, the soundscape follows your movement. But with JBL QuantumSPHERE 360, if you rotate your head, the sound source’s perceived location stays in place because the head-tracking sensor compensates for your head movement. For example, if there’s a sound coming from in front of you, and you turn your head to the left, the sound source’s perceived location moves to your right ear—the sound stays locked in space as you move your head. 

    Also, the human brain uses small head movements to distinguish if sound sources are behind or in front of us. The brain processes the differences between when a sound arrives at the left vs. the right ear to determine where the sound is located. So with JBL QuantumSPHERE 360, you can move your head naturally to pinpoint the exact source of sounds around you. 
  • The Normal and Pulsed DC triggers are active (on) when the No. 523 and No. 526 is on, they are not active (off) when the No. 523 and No. 526 is off. The Theatre DC trigger is present only if the current input is in SSP mode, otherwise this trigger is off.
  • First try using a different flash drive, we recommend the following: ScanDisk PNY Kingston Verbatim If the problem persists try using an updated version of Winzip when downloading the zip file to the USB flash drive.
  • Yes, when changing volume to higher or lower, the LED will illuminate to show that you are changing the volume.
  • When the speaker is switching quickly between music sources via Bluetooth, it's normal to experience a very short 'pop' sound because the Bluetooth signal is breaking in and doing the handshake with the speaker. It won't appear after the Bluetooth signal is stable.
  • Please note that the LFE Trim function is only active with surround source signals that feature a separate LFE track for the subwoofer. It does not affect subwoofer level when playing stereo or mono.
  • This problem is usually caused by pressing down too hard on the soundbar's VOL + or VOL - Buttons. Only press just enough for one click to be felt. If a second click is felt in the button, you are pressing too hard, and you are actually activating the MUTE function for learning, not VOL up or down. You may have to repeatedly let go of the VOL button on the soundbar, followed by pressing it again and then pressing the VOL button on the TV remote before the surround light on the soundbar lights up white and goes back to amber flashing, as a sign that this function has been learned. This is no problem, though. Just keep trying until the three commands have been learned. The soundbar only exits learning mode when you press and hold the surround button as the final step.
  • • Please check whether your head unit Bluetooth support EDR (Enhanced Data Rate) • If the head unit does not support EDR this will cause the transfer data rate to be low and will impact the audio quality.
  • The PartyBoost feature is not available when your JBL speaker is connected to a computer via Bluetooth. This is a technical limitation. When connected to a computer, the computer is acting as the primary device. Therefore, the JBL speaker does not have control of re-transmitting the Bluetooth signal to other JBL speakers.

    NOTE: Speakers effected by this are the JBL Flip 5, JBL Flip 6, JBL Charge 5, JBL Pulse 4, JBL Xtreme 3, and JBL Boombox 2, as well as future products featuring the PartyBoost feature.
  • The rechargeable AAA cells may of course be worn out, or they may not be installed at all. If this is the case, either insert the cells, or you can order new cells as original spare parts. Please contact Harman Helpdesk for your country, or the distributor for your country, for further info about how to buy new cells. Please note that the cells MUST be compatible with charging contact for the minus pole located on the side of the cell. Normal cells will not work. This is clearly mentioned in the owner's manual, and shown with a drawing. If you have purchased new cells with plastic coating along the length of the cell, it may be possible to peel off the coating by cutting gently with a knife, then peeling it off. Only about 1 cm needs to be open to the metal, closest to the flat end, for contact to be possible. Please note that the ear pads on K 912 are removed by simply grabbing the plastic plate that holds the ear pad, and pulling it away from the ear pod. There is one battery in each ear pod. For K 915, never just pull the pad away, since the locking claws are released by being rotated away from their locked position.. Both batteries are under the right-hand pad, and there is a silk-screened instruction on the top of the pod, showing that you must rotate the pad plate just a few mm counter-clockwise to unlock it.
  • The wireless charge receiver in the smartphone may not be adequately coupled to the wireless charging transmitter on Smartbase. Re-adjust your smart phone’s position on the wireless charge arm.
  • To set up the Harman Kardon Adapt in the HK Controller app, you have to select "One speaker", not the Adapt+ option. When selecting "One speaker", simply follow the on-screen instructions to install your Adapt on the Wi-Fi network. Note that the instructions for Adapt devices will appear on your screen after 30-45 seconds (Only Apple devices).
  • Yes it will.
  • Please check the picture settings on your cable box, particularly the aspect ratio settings, which will vary depending on the brand and model of your cable box and on your local cable provider. You may wish to consult with your cable provider for more information on how to adjust the cable box's settings. Some settings, such as a setting to force an analog channel's native 4:3 aspect ratio to 16:9 widescreen to fit your display, may interfere with the cable system's copy-protection feature and cause distortion.
  • This is caused by the volume synchronizaton system in the iPad. When you switch off the iPad with click sounds activated, it sends the click sound to the Go+Play, also ordering the Go+Play to increase volume to maximum. The hiss is a result of the Go+Play Wireless being at full volume. As soon as you re-start your music playing from the iPad, volume is back to normal music use. If you do not switch the iPad on again, the Go+Play goes into standby after a few minutes, and the hiss disappears. You can prevent this problem by de-activating the click/alarm sounds on the iPad.
  • Some vehicles don’t provide an isolated ground for the head unit which may introduce noise. Please connect your smartphone to JBL DRG and enable the “Aux Noise Cancel” button in the App. This can be found right after Aux Line option in Connection Mode section.
  • Some head units in the vehicles use isolated grand, if JBL DRG use isolated grand as well, this will disable the chips inside DRG. Please connect your smartphone with JBL DRG and disable the “Aux Noise Cancel” button in the Apps right after Aux Line option in Connection Mode section.
  • What you are experiencing is normal. The Focus 700 is actually the Focus 500 headphone but with the added bonus of a charging case.
  • What you are experiencing is normal. The Inspire 700 is actually the Inspire 500 headphone but with the added bonus of a charging case.
  • Please press the round POWER Button on the FLIP again for 3 seconds, until the light in the button flashes blue/red. This will deactivate any active BT connection in the FLIP, and it should now become visible in the list of BT components on your smartphone or tablet. Pairing is now possible.
  • JBL LINK 10 and LINK 20 has 32 volume steps, and LINK 300 and LINK 500 has 48 volume steps. For broader volume changes, hold down either the volume + or - butons. Use individual presses for fine volume adjustments.
  • The volume level of the speaker is depends on the level of the source file itself. Some Dolby Atmos Music tracks are made to be quieter, and some louder.

  • The answer depends on the method used for connecting the Partybox Ultimate units:

     

    Multi-Room Music (Airplay/Alexa/Google Home) - No effects or audio samples heard on secondary speaker(s).

    Stereo Mode (JBL One app) - Both effects and audio samples heard on secondary speaker.

    Multi-Speaker Connection (pressing the relevant buttons on the top panels) - No effects heard, but audio samples heard on secondary speaker(s).

    Daisy Chain (wired Aux connection) - Both effects and audio samples heard on secondary speaker(s).

  • When a connected Bluetooth device goes out of range, the JBL Micro Wireless will try to reconnect to it for 3 minutes. After 3 minutes the Micro Wireless can connect to other Bluetooth devices again.
  • Yes, after half an hour of inactivity, and provided Bluetooth pairing has been interrupted, Aura goes into full Standby. Now the wi-fi control light will no longer blink.
  • This is not an error. The App links to the Harman Kardon website when the "?" Button is tapped. User can then search the Quick Start Guide or Owner's Manual on the website.
  • Soundshift only works for the Boost TV itself, and cannot stop the other JBL Connect device. To stop the second device, press the JBL Connect button on your remote or device and they will disconnect.
  • The InfinityLab power bank is not waterproof, if it gets wet, there's a chance for short-circuit, which can cause damage to other electronics that you plug into them. Ensure that you keep your power bank dry at all times.
  • If you see this message, you must download the Device Utility app from the Google Play Store. Follow the instructions in the app to activate your speaker, and then return to the Google Home app to complete the setup.
     
  • This is addressed in the owner's manual. After associating a group of four speakers, when deciding to go back to normal operation as two pairs, it is recommended to reset them to factory default settings, which requires associating speaker pairs again.
  • JBL Connect feature is using Bluetooth technology, so it is hard to say how far you can walk away. Depending on what other signals you have at your place that could interupt and wall material between speakers.
  • The source device may need to be in Standby, not just stopped, for the Soundbar to go into Standby mode using the optical or coaxial inputs.
  • If the network does not appear, you can manually type in the network name (SSID) and password to connect.
     
  • You can manually type in the network name (SSID) and password to connect if the network does not appear.

  • You can manually type in the network name (SSID) and password to connect if the network does not appear.
  • When you have associated two pairs of speakers, the range between primary and secondary speakers (all 3 speakers), will be maximum 10 meters. The range will increase if you only use one pair of speakers (30 meters). We recommend placing the speakers on a high-level surface or shelf, for best possible connection.
  • You should hear the audible voice stating ‘low battery’ when you have about 20 minutes left of battery life left on the UA WIRELESS headphones. If you have an Apple device, you will actually be able to see the battery life in the upper right hand corner of the device next to the BT symbol.
  • If there is no activity on your JBL Boost TV, it will go into standby mode after 20 minutes, and will take a couple of seconds to turn on after standby mode.
  • If there is no activity on your JBL SB 250, it will go into standby mode after 20 minutes, and will take a couple of seconds to turn on after standby mode.
  • NOTE:  LINK speakers must be set up on a WiFi network before Bluetooth can be activated. Once it is set up, you can use Bluetooth anywhere (Unless you reset the speaker and start all over with installation).

    Pairing issues with a Smartphone or Tablet:
    1. First try to restart the Bluetooth connection on your source device (Smartphone/tablet) by switching Bluetooth off and on again with a short pause in between.
    2. Forget previous paired connection (on your smartphone/tablet) in your Bluetooth settings if you once had paired with our product.
    3. Try to restart source device(Smartphone/tablet) by powering it off and on again, and after restart try to establish a Bluetooth connection to your JBL LINK device.
    4. If above does not work, then try to restart your JBL LINK device by turning it off and on again.
    5. Press and hold down the Bluetooth button on your JBL LINK device to initiate pairing mode again.
    6. Go into Bluetooth settings on your Smartphone/tablet.
    7. Perform a restart or reset if you are not able to connect after above steps.
    Back to helpful articles --> Articles overview

    JBL LINK Bluetooth specifications:
    • Bluetooth version 4.2
    • A2DP v1.3 with SBC Audio Codec.
    • AVRCP v1.5
  • There are multiple ways to check your heart rate (HR) while using your headphones both in and out of workouts. On the UA Record mobile app select the UA Sync icon in the upper right hand corner of the dashboard. If your headphones are connected, they will appear under "My Apps and Devices". Tap on "UA Sport Wireless Heart Rate" and you will see your headphones settings. Your current heart rate will appear under the headphones' image. You will hear your heart rate when using the headphones during a UA Record workout with audio coaching. While using with your UA Band during a workout your HR will be shown with your workout stats and will coordinate with the HR zone LED on the Band. You also can simply tap the UA logo on the RIGHT ear bud to hear the audible voice stating your heart rate reading.
  • At the bottom of your Horizon alarm clock, you will see a little cap where the backup-battery resides. Turn the cover lid left to open it, and on the back of the cover lid, you will see the serial number.
  • There are threaded inserts for mounting screws in the bottom of the Omni 10+ and Omni 20+. Mounting accessories are not available via Harman Kardon. For Omni 10+ there are two mounting screw holes which are 3mm in diameter and 67mm apart. For Omni 20+ there are two mounting screw holes which are 3mm in diameter and 110,5mm apart.
  • In Amazon's app called Alexa. There you can set, change and login with your favorite supported music service. They offer Amazon Music, Spotify, Pandora and much more. Go to settings in the Alexa app, select "Music & Media.
  • You can view stats from your past workouts by going to your dashboard and tapping the Fitness quadrant. Tap the workout you would like to view. Your average and peak heart rate, heart rate distribution through your training session, and a graph of your real-time heart rate, will all be shown.
  • For headphones with version 4.0 of the firmware, updates will be available via jbl.com/app. For headphones with firmware version 5.0 or higher, update notification will be pushed via the app
  • You can set the time limit in JBL Safe Sound/Daily Time Limit.

  • Subwoofer placement is an art in itself. You will hear two different statements about the positioning of a sub. You will hear people say that it doesn't matter where you put the sub, you can put it anywhere in a room. You will also hear people say that placement is very critical. It sounds like these two statements contradict each other. Believe it or not, they don't. It is generally believed by most audio authorities that low frequencies (below 125Hz) are non-directional, and therefore, placement of a subwoofer within any listening room is not critical. While in theory it is true that the larger wavelengths of very low frequencies are basically non-directional, the fact is that when installing a subwoofer within the limited confines of a room, reflections, standing waves and absorptions generated within the room will strongly influence the performance of any subwoofer system. As a result, specific location of the subwoofer becomes important, and we strongly recommend that you experiment with placement before choosing a final location. Placing it in a corner is often times the most effective spot.
  • The sensor is located in the LEFT ear bud. The left enhancer will feature a cut out for the sensor and should be fully exposed.
  • The heart rate sensor is located inside the RIGHT earbud inside the sound tunnel. If the Heart Rate detection is activated and you remove the RIGHT earbud, the audio voice will notify you to insert the ear bud and will recalibrate once it is detected again.
  • Under the little hole next to the phone reciever button.
  • On the BT and ELITE NXT series over-ear and on-ear models, the serial number sticker is on the inside of the headband left side, visible when the size adjustment is pulled all the way out. Serial numbers are also shown on the boxes. On ELITE 100 in-ear, it is on the box only.
  • The Serial Number is located on the strap hook (see image below), it may be necessary to remove the strap to see it clearly.
    Flip 6 SN Location.png
  • It is a tiny white sticker, located on the inside of the left-hand size adjustment slider on E35.
  • The soundbar support SBC codec.
  • Our LINK BAR supports the following:
    MP3, AAC-LC, HE+ACC, FLAC, Vorbis, Wav, CELT/opus via Wi-Fi streaming, and with Bluetooth SBC and AAC.
  • The Harman Kardon Aura Studio 2 features: Bluetooth v.4.1 A2DP v.1.3 AVRCP v.1.5
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