How To

Support Overview / How To

How To

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  • There are two small holes on top of my JBL LINK 10, 20, 300 or 500 speaker. What are these?
    These holes are the microphones for the JBL Link
  • The reason for the LEDs is orange
    If your LINK BAR has 4 orange LED lights in the front, this means you have "muted" the microphone which is located on the top of the speaker.
    To unmute the LINK BAR use the "switch" and the front LEDs will stop illuminating orange. Now you can use the hot-words to interact with the Google Assistant/Google Search (varies from country).

    Privacy information:
    We call our button the "PrivacySwitch" for the moments when you don't want the bar to listen for the hot words.
    Google has high privacy rules, and one of them is not to share end-user data with any third-party apps.
     
  • The recommended operating temperature for Chargers
    For InfinityLab charger, the recommended operating temperature is between 0-45°C.
    Our chargers provide auto protection against overheating as well as overcurrent/overvoltage conditions.
    Therefore, when the operating temperature is outside the range, this charger will auto adjust the output powers to protect itself and your devices.
  • There is an upgrade socket on the back panel. How is this socket used, and which kind of cable must I buy to use it?
    Although the owner's manual states that owner can use this connector for home upgrade procedure, this is not so. The USB-connector used cannot be bought in commercially available cables, and the port must be considered for technician's use only.
  • There is an upgrade socket on the back panel. How is this socket used, and which kind of cable must I buy to use it?
    Although the owner's manual states that owner can use this connector for home upgrade procedure, this is not so. The USB-connector used cannot be bought in commercially available cables, and the port must be considered for technician's use only.
  • There is a switch on the back panel of my SB450 which says "EQ - Wall Or Table". What is it for?
    As explained in our Owner's manual, it will adjust the sound to match the placement of your Soundbar, wall or table. When against a wall, the sound reflection will be different than when on a table. This button adjusts the tonal quality to give you the best audio results in either setup.
  • There is no audio through HDMI when I'm using the internal apps (Netflix, Pandora, etc) of my TV.
    Verify your TV supports the ARC feature.Make sure you enable the external speakers/ARC/digital audio output on your TV, this varies by TV manufacturer. Set the AVR1x1S to the TV input. Go into the AVR menu settings and under System Settings, make sure Audio Return Channel is set to Auto and set the TV Control to on.
  • There is no picture sometimes, and white noise on my TV using SB450.
    This is due to your HDMI cables. All cables attached to the HDMI inputs of the SB450, needs to be High speed cables. If your cables do not meet these requirement, then you will experience unstable connection from source to your TV.
  • There was a printing error with my Personalized Product. How can I get it re-printed?
    If you suspect a printing error, please contact our Customer Support team. We will ask you take a photo of your Personalized Product. Then we can compare this to the confirmed order image. If the issue is verified, we will provide further instructions to have your Personalized Product re-printed.
  • The setup process fails with a device running Android 7.0 or higher for my OMNI+ speaker, how can I make it connect?
    If you experience a problem with setup using an Android 7.0 or higher device, please perform the following steps: First, force stop the HK Controller app from running in background. Second, go to your phone or tablet Wi-Fi settings, find the Omni speaker setup Wi-Fi network, and select “Forget Network”.Third, reopen the HK Controller app and begin the setup process again. After performing these steps, you will be able to complete the setup process for your speakers.
  • The sub does not connect to the sound bar.
    Move the sub closer to the SOUNDBAR for testing and see if the signal picks up. 1: Turn off any wireless routers or devices that run on 2.4ghz signals, such baby monitors, cordless phones, etc. and test to see if the subwoofer connects. 2: Test with a movie or music with a lot of action scenes or bass. If it's just dialogue, you may not hear the subwoofer.
  • The subwoofer in my BDS system switches off when I play softly. Can I prevent this from happening?
    Yes, by using the manual setup procedure it is possible to increase the signal volume level to the subwoofer, while reducing the level on the subwoofer itself. The reason it switches off is that the standby sensing circuit cannot sense music when the level is very low. By increasing the volume to the subwoofer and reducing its output on the sub itself, the signal sensing circuit has a better chance of recognizing an incoming signal, preventing the sub from switching off.
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