How To

Support Overview / How To

How To

1413 results
  • Can I get wallmounts for Control Xstream
    Please note that although the Control Xstream does have a threaded insert for brackets, JBL offers no brackets. Custom made wallmounts should be used.
  • Can i learn additional IR codes, other than what the QSG is saying?
    We only offer volume+ and volume-, mute and power for your TV remote to learn these IR codes.
  • Can I listen to music while charging?
    Yes, you can listen to music via cabled connection while you charge the battery. As soon as you insert the charging cable, all active circuits are switched off, and only the analog cable input remains active. When charging has finished, you can use the wireless and noise cancelling functions again.
  • Can I listen to music while charging my E55BT or E45BT?
    Yes, but only via cabled connection. When you insert the USB charging cable, Bluetooth is switched off, so wireless listening is not possible.
  • Can I listen to music while charging my E65BTNC?
    Yes, but only via cabled connection. When you insert the USB charging cable, Bluetooth is switched off, so wireless listening is not possible.
  • Can I listen to music while charging my JBL DUET NC?
    Yes, but only via cabled connection. When you insert the USB charging cable, Bluetooth is switched off, so wireless listening is not possible.
  • Can I listen to music while I am charging my E25BT headphones?
    Unfortunately, you cannot turn on and use the headphones while they are charging.
  • Can I make phone calls via my Harman Kardon Allure speaker?
    No, this feature is not supported in our Harman Kardon Allure speaker. This might change with future updates. You can call your Amazon friends by using the Alexa app.
  • Can I pair my Focus 500/700 to multiple devices?
    Yes, these headphones can be connected and paired to two devices at the same time.
  • Can I place or answer telephone calls with my JBL LIVE headphones?
    Yes, you can use them for telephone conversations in both Bluetooth and wired mode when paired with a smart device. 
  • Can I place the JBL Quantum Stream Studio in a different mounting?

    The JBL Quantum Stream Studio comes with an adapter that can be mounted on different boom mic arm systems or tripods. The adapter is already built in the microphone stand so that you always have the adapter close to you when needed. 

  • Can I play contents from a USB stick in Zone 2?
    Yes, Zone 2 can play compatible contents of a USB stick inserted into the front panel of the receiver.
  • Can I program my TV remote to the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1 and Bar 9.1?
    Yes. Out-the-box the JBL Bar series soundbar recognizes volume and mute controls from the most common TV remote controls. The JBL Bar series has IR learning. You can use this feature to teach the soundbar to response to your TV's remote control as well.
  • Can I record directly from the 208P?
    Yes, use the MONITOR OUT sockets (1/4” and RCA are available on 208P, RCA on ONE) to feed into a recording device. Please note that these outputs are volume controlled, so set the volume correctly, depending on the sensitivity of the recording device.
  • Can I replace the AKG K701 leather headband with the bumps for a smooth one?
    Yes, the smooth leather headband from the K601 can be fitted onto the K701, but since it is probably no longer available as a spare part, the only option is to butcher an old 601 to do it. The work involved is very intricate and complicated, and paying a technician to do it is not an economical solution. Owner must be capable of completely dismantling the headphones, including soldering, and to reassemble them. And Harman cannot offer any assistance in doing this. As of late 2017, a new version of K701 is being marketed by AKG Professional. This version features a smooth headband instead of the version with bumps, so the issue no longer applies.
  • Can I replace the ear pads on my Everest 700 or Elite 700 headphones?
    It is possible to replace the ear pads, but there are details to consider. On Elite 700: The ear pads are held in place by a plastic plate with claws, and some of the claws will most likely break off when you remove the pad. You do this by grabbing under the edge where the fabric ends, then pulling hard outward. The claws will eventually let go, and some of them will break off, rattling inside the ear pod. The only way to get them out is to unscrew the speaker plate, lift it up, and shake out the broken-off claws. The new pads are simply centered over the speaker plate, and the claws pressed into the holes with a firm pressure. On Everest 700: The ear pads are glued into position with double-adhesive tape. Pull the old pads off with a forceful, steady pull, until the glue lets go. Remove the protective layer on the new pads, and carefully position them correctly before pressing home all the way around the edge.
  • Can I replace the ear pads on my T-series headphone?
    Yes, the ear pads are replaceable by owner. The pads can be purchased as spare parts from the service center, or purchased directly from the JBL spare parts web shop, when opened.
  • Can I replace the ear pads on the Everest 310/710 headphones?
    No, the pads are glued to the headphone body, and must be replaced by a service technician.
  • Can I see my voice interaction history somewhere on my Harman Kardon Allure?
    Yes, you can see all voice interactions with the Harman Kardon Allure by using the Alexa app and visiting History in Settings. Your interactions are grouped by question or request. Tap an entry to see more detail, provide feedback, or listen to audio sent to the Cloud for that entry by tapping the play icon. Sometimes Alexa may not understand you perfectly, and the translations you see in History may not always reflect exactly what you said (for example, they may be inaccurate or incomplete). You can help us improve your experience by providing feedback on inaccurate translations in History.
  • Can I set up a custom WiFi to my BDS system?
    Yes, and it is very simple. Choose the custom setup option if you want to manually connect the BDS system to Wi-Fi. To connect the BDS system to a specific Wi-Fi network, you need to enter the Wi-Fi network name and password in the network settings. Confirm the SSID name. Your BDS should now be connected to the WiFi.
  • Can I setup WiFi on my BDS 280S or 580S with my iPhone?
    Yes it is possible. Connect any iOS device (iPhone, iPod touch or iPad) to the front panel USB port of the BDS. Make sure Wi-Fi is enabled on your iOS device and that it is currently connected to your wireless home network. NOTE: iOS version 5 or higher is required for iOS Wi-Fi sharing. 1: Select Configure Wi-Fi by iOS from the Setup Wi-Fi list. A pop-up will be displayed on your iOS device. 2: Select Allow to confirm that you want to share your Wi-Fi settings. 3: The connection should now be established automatically. Check the status on your TV for confirmation"
  • Can I share TV sound through JBL Connect using SB450?
    You can only share the sound via JBL Connect through Bluetooth connected devices. TV sound is not permitted as it would cause lip-sync issues.
  • Can I still use my E45BT even if the battery is dead?
    Yes, the E45BT headphones also have an detachable audio cable that you can plug into the headphones. The plug is located at the bottom of the right ear cup.
  • Can I stream Google Chromecast via my PC to Control Xstream?
    Yes, Control Xstream is a Chromecast device that allows you to cast music content via your Chrome browser. However, the JBL Control Xstream is not made for video purposes, because there will be delay between sound and image.
  • Can I stream my CD music to a Harman Kardon Wireless HD Audio System?
    Yes. Just connect the analog output from your CD player to the Audio In jack on the back of your Adapt.
  • Can I swim with these headphones?
    No. These headphones are not waterproof. Swimming with these headphones will cause significant and irreversible damage.
  • Can I switch the display completely off on Pulse 2?
    Yes, although this is not mentioned in the owner's manual, it can be done by pressing and holding the light effect button for more than two seconds.
  • Can I take calls from the Onyx Studio 4?
    Yes, you can take can incoming call from the Onyx 4 by pressing the call button located between the power button and volume + button.
  • Can I take phone calls when the Go + Play BT/Wireless is connected to more than one smartphone?
    No, you can only take phone calls when your Go + Play BT/Wireless is connected to a single smartphone. The speaker is designed in this way to protect privacy when it doesn't know which phone is being called. However, some Android phones (e.g. Google Nexus 5) will still transfer the phone call to speaker even when Go + Play BT/Wireless is connected with multiple smartphones. This is caused by the configuration of the phone.
  • Can I take phone calls with the E25BT headphone?
    Yes, the E25BT features a three button microphone which enables you to pause/play, skip tracks and answer and hang up phone calls.
  • Can I take phone calls with the JBL Duet Mini BT headphone?
    Yes, the JBL Duet Mini features a three button microphone which enables you to pause/play, skip tracks and answer and hang up phone calls.
  • Can I take phones calls with the E45BT headphones?
    Yes, the E45BT headphones allow you to switch seamlessly from your music on your portable device to your phone. The controls are located on the Right ear cup which features your volume control and pause and play which is located in the center of the controls. The center button will allow you to answer and hang up phone calls .
  • Can I turn off the light on my Harman Kardon Allure speaker?
    Yes. Go into our HK Alexa Setup app, tap on the 3 line icon and click on "Lightning" to toggle it on and off.
  • Can I turn PureVoice on or off?
    PureVoice is default ON when you turn on the soundbar. You may turn OFF PureVoice by using the LCD touch display. On the touchscreen, swipe to the Settings page, then tap Audio -> PureVoice to enable or disable PureVoice.
     
  • Can I turn the Heart Rate sensor off and still use the Under Armour Sport Wireless Heart Rate headphones for audio?
    You can turn the Heart Rate sensor off and still use the headphones for audio by placing your finger on the right earpiece for 3-4 seconds. You will hear an audio prompt stating, “Heart Rate disconnected” which will turn the Heart Rate sensor off. If you wish to turn the sensor back on, simply place your finger on the RIGHT earpiece again for 3-4 seconds until you hear the voice prompt stating that the Heart Rate sensor has been turned back on.
  • Can I update the software on my Aura Studio 2?
    Yes, When an update is available, you will find this on the product website of the Harman Kardon Aura Studio 2, in Manuals and Downloads. You will need to connect your Harman Kardon Aura Studio 2 by USB, and run the software update from a compatible computer.
  • Can I upgrade my AVR 370 through wireless network connection?
    No, upgrade can only be performed with a USB stick. There is no danger to the receiver if you try to upgrade through the wireless network, though.
  • Can I use 2 JBL Boombox speakers in Stereo?
    Yes, from within the JBL Connect App, when you have 2 JBL Boombox speakers connected, set them in Stereo Mode. When you add a 3rd ( or more ) JBL Boombox speakers, they will automatically revert back to Party mode
  • Can I use AKG N20 NC for telephone conversations?
    Yes, the remote control permits you to pick up and stop a call, and activate the voice assistant to place a call.
  • Can I use Alexa with my Harman Kardon Allure speaker offline?
    No, the Allure speaker requires an internet connection in order to use Alexa voice commands. You can always listen to music via the Bluetooth connection if you are out of range with your Wi-Fi network
  • Can I use an Omni+ speaker and a 1st generation Omni speaker together in a stereo pair?
    No, stereo pairs must be two of the same type of speaker. For example, two Omni 10 or two Omni 10+ speakers will work, but not one Omni 10 and one Omni 10+.
  • Can I use another power supply than the one which is in the box?
    The Adapt can be powered from any USB port providing 1 amp current, but Harman recommends using the supplied power adapter.
  • Can I use any OMNI+ speaker without being connected to a Wi-Fi network?
    Yes, when out of range of your Wi-Fi network, you can use the Bluetooth or analog auxiliary connection. The OMNI 50+ has a built-in battery as well to take the speaker out of the house.
  • Can I use Bluetooth for my JBL Playlist speaker?
    Yes, that’s the best part about this speaker, there are so many options. Besides streaming over Wi-Fi, the JBL Playlist also offers a Bluetooth connection and an AUX input
  • Can I use Bluetooth with my Control Xstream
    Yes, that’s the best part about this speaker, there are so many options. Besides streaming over Wi-Fi, the JBL Control Xstream also offers a Bluetooth connection and an AUX input
  • Can I use both Amazon Alexa and the Google Assistant with my JBL LIVE headphones?
    Yes, both voice assistants are supported by the JBL LIVE headphones.
    Amazon Alexa or Google Assistant must be selected as the default voice assistant through the My JBL Headphones app.
    The two voice assistants cannot be used simultaneously. You can always change your default voice assistant through the My JBL Headphones app.
  • Can I use both Windows and Apple computers to update my Everest headphones?
    The EVEREST models 100, 300 and 700 are all updated with the HID (Human Interface Device) tool, available in the download section for each model. This tool works with Windows computers only. The EVEREST ELITE models are updated with a USB tool available on the special Everest web page. This tool is available in both an Apple MAC OS version and a Windows version. This USB tool update is used for the first production run of ELITE models ONLY, and only once! All later production runs, and all updates after this first USB update, will take place wirelessly through the My JBL Headphone app, made for iOS and Android.
  • Can I use Dual Sound and Social mode at the same time on my Aura Studio 2?
    No, When connected from multiple mobile devices ( up to 3 ) to one Harman Dual Sound enabled speaker, only the last one that connected will stay connected when enabling Harman Dual Sound. You can however connect from one mobile device to one of the 2 Harman Dual Sound enabled speakers, and activate Dual Sound afterwards. This will give you the option to interrupt the playback, in the same way as Social Mode works when connected to only one speaker.
  • Can I use Google Chromecast with my first generation Omni speakers?
    No, this is a limitation from Google that requires every speaker to have a special license. First generation OMNI speakers do not have such license.
  • Can I use more than one K915 headset with the wireless transmitter?
    No, each headset must have its own transmitter. However, even if you try to use more than one complete set of 915 in the same room simultaneously, it may not work either. Although the 915 has an automatic scan function that finds available slots in the 2.4 gHz transmission frequency band, interference may still occur.
  • Can I use more than one of the TV input connectors at the same time?
    It is possible to connect both HDMI and optical to the TV input at the same time, but HDMI will be prioritized over optical. Switching manually from HDMI to optical is not possible.
  • Can I use my AKG N20 NC even if the battery is not charged?
    Yes, you can use the headphones, but of course the noise cancelling will not be active.
  • Can I use my E65BTNC as a noise-cancelling headset without music?
    Yes, you do not need to have music playing to keep the noise cancelling switched on. There may be a slight residual hiss from the NC system, which would usually be masked by music, but there will still be a significant reduction of external noise.
  • Can I use my OMNI+ device without the HK Controller App?
    Streaming via Bluetooth or direct aux in connection are supported without the HK Controller app. For OMNI+ devices that you already have placed in a room, they are capable of using either Spotify Connect or Chromecast built-in without the need of using the HK Controller app. Use only the HK Controller app for setting up any OMNI+ devices you may have.
  • Can I use my TUNE600BTnc as noise-reduction headset without music?
    Yes, you can activate the noise reduction circuits alone, with no connection to a source device by Bluetooth or cable. The headphones will stay on as long as there is power in the battery, which is close to 30 hours for pure NC function. Please note that there is a slight residual noise from the NC system, which will be drowned out by music playing, or by surrounding noise such as airplane noise. If you use the NC in surroundings that are near quiet to begin with, you may not get an improvement in noise level.
  • Can I use Noise-Cancelling on my JBL LIVE 650BTNC without music?
    Yes, no problem.
  • Can I use the AKG N60NC Wireless while it is charging?
    Yes, but only with music via cable, and noise reduction will not be active. As soon as you insert the charging cable micro-usb plug, the Bluetooth and NC functionalities will be switched off, and they cannot be reactivated unless you remove the charging cable, and there must of course be a charge in the battery. If you listen to cabled music while charging, be prepared to hear noise under certain conditions. Both computers and switch-mode power supplies can be very noisy, and this noise can sometimes be heard as a whine or buzz. This can only be eliminated by using a power supply that does not create noise.
  • Can I use the AUX or Optical Input on Boost TV to make JBL Connect send TV sound to another JBL Speaker?
    Only Bluetooth pairing can be used for JBL Connect on Boost TV.
  • Can I use the Bluetooth on my Harman Kardon Allure speaker without being connected to Wi-Fi?
    Yes, in case your Wi-Fi does not work then simply press and hold the Bluetooth button for 3 seconds, your speaker is now in pairing mode. The button is located on the back where you connect the power cord. Please be aware that Alexa will not work on Bluetooth.
  • Can I use the Everest Noise Cancelling feature while plugged into a device with my audio cable or flight adapter?
    No. The only way that the Noise Cancellation feature can be activated is while you are using the headphones wirelessly. You cannot use NC while the headphones are plugged into a device or charging.
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