How To

Support Overview / How To

How To

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  • The setup process fails with a device running Android 7.0 or higher for my OMNI+ speaker, how can I make it connect?
    If you experience a problem with setup using an Android 7.0 or higher device, please perform the following steps: First, force stop the HK Controller app from running in background. Second, go to your phone or tablet Wi-Fi settings, find the Omni speaker setup Wi-Fi network, and select “Forget Network”.Third, reopen the HK Controller app and begin the setup process again. After performing these steps, you will be able to complete the setup process for your speakers.
  • Track Control
    To pause/play music, tap center button on right or left ear for 1 second. To skip tracks forward, DOUBLE CLICK the center button on right or left ear. Unfortunately, you cannot skip tracks backward.
  • Track Control Information
    To skip tracks forward, double click the PAUSE/PLAY to advance to the next track. Please note: You can only skip tracks forward. This speaker does not have the capability to skip to the previous track.
  • UA Flash: Ambient Aware Technology
    To activate Ambient Aware DOUBLE CLICK the center button located on the LEFT ear. You should hear the music level drop. To resume to normal music level, DOUBLE CLICK the center button on LEFT ear again.
  • UA Flash: AptX Support Information
    The UA Flash does not support AptX or AAC audio codecs
  • UA Flash: Call Information
    To take a phone call, press the center button of the RIGHT ear for 1 second. To hang up a call, press and hold the center button on the RIGHT ear for 1 second. To ignore a call, press and hold center button for 3 seconds until music resumes.
  • UA Flash: Charging Information
    To charge the UA Flash, place inside charging case. While charging, both LEFT and RIGHT ear bud will display a sold red light. Once the headphones are fully charged. The red light will turn OFF. When the charging case is fully charged, the white LED's will light up accordingly: 0= 0% Dead 2-3 = 40%-50% 4=100% Full battery life
  • UA Flash: Controlling Music
    To pause/play music, press center button on RIGHT ear for 1 second. To skip tracks forward, DOUBLE CLICK the center button on RIGHT ear. Unfortunately, you cannot skip tracks backward.
  • UA Flash: Pairing to a different device
    To connect to a new device, begin with the headphones powered off and hold the center button on the RIGHT headphone for 5 seconds to enter pairing mode. You will hear the BT pairing audible chime as it searches for a different device. Make sure the device you are wanting to connect to is in range and BT is on. Once connected you will hear the audible Connected chime. Once Right ear is connected, press and hold the center button on LEFT ear for 3 seconds as it powers on and connects to the device followed by the same Connected audible chime.
  • UA Flash: Power On and Pair Information
    To power on and pair the UA Flash, remove the ear tips from the charging case. If this is your first time using the headphones, they will automatically go into pairing mode. You will see the blue and red LED light flash on the RIGHT ear as it attempts to pair with your device. Make sure your device is in range and BT settings are ON. The JBL True Wireless Flash should pop up on your list of discoverable devices within 3-5 seconds, and connect. Once connected, you will see a slow blinking blue light below the UA logo on the RIGHT Ear. The RIGHT ear must be connected first in order to power on and connect the LEFT ear. To connect the LEFT ear, simply press and hold on the UA logo for 3-5 seconds until you hear the audible power on chime. (The left should automatically power on when you remove it from the case) Once powered on, it should connect to your device within a few seconds displaying a slow blinking blue LED light below the UA logo.
  • UA Flash: Reset Procedure
    To reset, Long press the (Right) button for 2s when the earbuds in the case, the blue LED will flash once to indicate reset is done.
  • UA Flash: Voice Assistant
    To activate Voice Assistant, press and hold the LEFT ear for 5 seconds until music stops and voice assistance asks what they can help you with
  • UA Pivot Headphones: Ambient Aware Technology Information
    AmbientAware Technology allows you to hear your surroundings without removing your UA Pivot headphones. To activate AmbientAware mode, double press the Bionic Hearing button on the controller. You will hear a tone, and your music level will lower when AmbientAware Technology is engaged. To revert back to normal volume, simply double press the Bionic Hearing button again.
  • UA Pivot Headphones: AptX Support Information
    The UA Pivot headphones do not support AptX™ and AptX HD™ audio codecs.
  • UA Pivot Headphones: Call Information
    To receive a call, press the power/pairing button on the controller for 1 second.
  • UA Pivot Headphones: Charging Information
    As the headphones are charging, you will see a red solid light indicator on the controller. Once the unit is fully charged, the red light will turn off.
  • UA Pivot Headphones: Fit and Sizing Information
    The UA Pivot headphones comes with 3 different ear tips and enhancers to ensure the best fit!
  • UA Pivot Headphones: Playback Time Information
    From a full charge, you can expect up to 9 hours of playback time.
  • UA Pivot Headphones: Power On and Pair Information
    Locate the power button on the controller. Hold the power button up for 2-3 seconds and release. Once turned on, it will display a solid blue light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue and red light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. Once connected, you will see a solid blue light above the power button.
  • UA Pivot Headphones: TalkThru Technology Information
    TalkThru Technology allows you to clearly hear others for quick conversations without removing your UA Pivot headphones. To activate TalkThru mode, press the Bionic Hearing button on the controller once. You will hear a tone, and your music level will lower when TalkThru Technology is engaged. To revert back to normal volume, simply press the Bionic Hearing button again.
  • UA Pivot Headphones: Track Control
    To skip tracks forward, press and hold the volume + for 2 seconds. To skip tracks backward, press and hold the volume - for 2 seconds. To pause/play the track, press the center button for 2 seconds.
  • UA Pivot Headphones: Volume Control Information
    You will be able to control the volume by pressing the volume + and volume- buttons located on the controller.
  • UA Pivot Headphones: Waterproof Information
    Yes. The UA React features an IPX7 rating which offers full protection from sweat and water. They can be fully submerged for up to 30 minutes.
  • UA React Headphones: Ambient Aware Technology Information
    AmbientAware Technology allows you to hear your surroundings without removing your UA React headphones. To activate AmbientAware mode, double press the Bionic Hearing button on the controller. You will hear a tone, and your music level will lower when AmbientAware Technology is engaged. To revert back to normal volume, simply double press the Bionic Hearing button again.
  • UA React Headphones: AptX Support Information
    The UA React headphones do not support AptX™ and AptX HD™ audio codecs.
  • UA React Headphones: Call Information
    To receive a call, press the power/pairing button on the controller for 1 second.
  • UA React Headphones: Charging Information
    As the headphones are charging, you will see a red solid light indicator on the controller. Once the unit is fully charged, the red light will turn off.
  • UA React Headphones: Fit and Sizing Information
    The UA React headphones comes with 3 different ear tips and enhancers to ensure the best fit!
  • UA React Headphones: TalkThru Technology Information
    TalkThru Technology allows you to clearly hear others for quick conversations without removing your UA React headphones. To activate TalkThru mode, press the Bionic Hearing button on the controller once. You will hear a tone, and your music level will lower when TalkThru Technology is engaged. To revert back to normal volume, simply press the Bionic Hearing button again.
  • UA React Headphones: Volume Control Information
    You will be able to control the volume by pressing the volume + and volume- buttons located on the controller.
  • UA React Headphones: Waterproof Information
    Yes. The UA React features an IPX7 rating which offers full protection from sweat and water. They can be fully submerged for up to 30 minutes.
  • UA Train Headphones: Call Information
    To receive a call, press the center button located in between the volume- and volume+ button for 1 second.
  • UA Train Headphones: Charging Information
    To use the headphones, they cannot be charging. You should receive 16 hours of battery life. The UA Train also features the quick charge battery which allows you to receive 1 hour of battery life after charging for 5 min.
  • UA Train Headphones: Ear Pad Information
    Yes, The UA Train ear cushions can be removed and washed. To remove the ear cushions, peel cushion away from ear cup center. Hand wash the ear cushions only with liquid soap for 5 minutes. Swish in soapy water, then swish through clean water until there are no more soap suds. Wait for ear cushions to fully dry, and gently stretch the cushion, inserting the cushion ring into the ear cup slot, and working your way around. Rotate until the L or R indicator is in the correct position.
  • UA Train Headphones: TalkThru Technology
    Talk Thru technology allows you to clearly hear others for quick conversations without removing your UA Train headphones. To activate TalkThru mode, press the UA logo on the RIGHT ear for 1 second. You will hear your music level lower when TalkThru Technology is engaged. To revert back to normal volume, simply press the UA logo again. (Please note TalkThru does not function when using cable connection.)
  • Voice Assist Information
    To activate the voice assistance, press and hold the center button on the RIGHT ear for 2 seconds until you hear your music stop. You will be able to speak to VA through your headphones and it should comply with your command.
     
  • Waterproof Information (IPX7)

    This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.

    IPX7-icon.png
  • WAVE/VIBE BEAM 2: Software Update Release Notes

    WAVE/VIBE BEAM 2

    Software Update Release Notes

    ------------------------------------------------------------------------

    Version:  3.9.0

    Release Date: April 8th, 2025

    Release Media: OTA (over the air) Automatic Update through JBL Headphone App

     

    What’s New

    1. Fixed BT disconnect issue with mobile devices with specific characters in BT name

     

  • What's in the box
    Your JBL Quantum 100 includes the headset, a detachable microphone, QSG l Warranty Card l Warning Card, and a microphone windshield.
  • What's in the box? 

    Your JBL Quantum 200 includes the headset, a PC audio splitter, QSG l Warranty Card l Warning Card, and a microphone windshield.

  • What are the details for HDCP 2.2?
    HDCP (High Definition Copy Protection) 2.2 will become mandatory for 4K/UHD content only. First source should be the 4K BD player announced at IFA for spring 2016 from Samsung. In case of HDCP 2.2, the whole chain needs to be compatible to work from source to AVR to TV. If one of the devices in the chain is not HDCP 2.2-compliant, the player will downscale the content to 1080p. No black screen. This is the theory, anyway. HDCP 2.2 is copy-protection, so it does not decode the signal, but is concerned with preserving the content from being copied and distributed on the internet. The problem of HDCP 2.2 is that it is hardware-based, and not software-based, so there is nothing we can do on our existing models, like any other AVR manufacturer or TV. Please note that self-produced 4K material is no problem, since self-produced material has no digital HDCP copy protection. Only streamed material and UHD-Blu-ray will not work, since the HDCP protection will stop the signal in the receiver.
  • What are the requirements for using Harman Kardon Allure speaker?
    There are a couple of things that you will need to install your Harman Kardon Allure speaker. 1. Amazon account (US, UK or Germany are the only ones supported now). 2. An Android device (Android 6.x and up) or Apple device (iOS 9.3 and up). 3. A Wi-Fi network with UPnP enabled. 4. Our HK Alexa setup app from the App store. If you have met all the criteria for installing your new Harman Kardon Allure speaker, then you are ready to enjoy a voice-activated speaker and great music!
  • What are the two openings at the back of the Soundgear used for?
    These are bass tuning canals, used to provide full sound.
  • What are the two signal cables that are in the SOHO II NC box meant for? One has silver-colored plug, the other one has black-colored plug.
    The silver cable is intended for use with Apple sources. The black cable is intended for use with Android/universal sources.
  • What audio codec does the JBL Dive Support?
    The Endurance Dive supports SBC. But the main signal transfer is A2DP, v1.3.
  • What can I do with the Amazon Alexa app for my Harman Kardon Allure/portable speaker?
    There are tons of features that you can use with your Harman Kardon Allure spaeker and Alexa app. We advise going to Amazon's own webpage for more assistance with the Alexa app and what you can do with it. https://www.amazon.com/gp/help/customer/display.html?nodeId=201602230
  • What can I do with the Connect app?
    It is possible to rename the Bluetooth name of the primary connected device and set the Party or Stereo mode. If a firmware upgrade is available for any Connect, Connect+, or Partyboost compatible speaker, this can be installed through the JBL Portable app. Only identical products can be set to stereo mode. Please note that, even though you can pair a Boost TV with JBL Connect, you cannot control this from the JBL Connect App
  • What can you do with JBL QuantumENGINE software?
    You can adjust equalizer, RGB LED effects, change microphone settings and update the headset's firmware.
  • What does the Audio Sync function do?

    Sometimes, when the soundbar is connected to a digital TV, the audio may not synchronize with the video. If the video is behind the audio, adjust the audio delay time to match the video.

    You can set the audio delay time between 0 msec and 250 msec.

    Note: The audio delay time you specify may not be exact, depending on the played content.

    The audio sync function will not resolve instances where the video is ahead of the audio.

  • What does the Sound Calibration function do?

    The calibration sound setup process ensures the soundbar delivers the best 3D surround effects for any interior and room layout.

  • What do I need to create a 5.1 wireless surround system with my OMNI BAR+?
    All products must be on Wi-Fi 5GHz network, and you need two additional OMNI+ speakers of the same model (2 x OMNI 20+ for example) to create 5.1 wireless surround sound.
  • What do the leds indicate on my JBL Boombox?
    Power button, no light: Product is OFF. Power button, constant light: Product is ON. Power button: constant white, when no Bluetooth device connected. Power button, flashing blue in Bluetooth pairing mode. Power button, constant blue light: Bluetooth connected. Battery indicator LEDs: Five LEDs show battery level. When charging, the blinking LED shows how far charging has progressed. When fully charged, the LED lights will turn off. JBL Connect button flashes white in connection mode. When connected: constant light.
  • What else can I do with the QuantumENGINE?
    You can adjust equalizer, RGB LED effects, calibrate Quantum ONE headtracking, change microphone settings and update the headset's firmware.
  • What happens if you have multiple JBL LINK speakers, will all react to "Hey Google" or "OK Google"?
    All speakers are set to react when you use the keywords to interact with Google. To eliminate multiple speakers talking at the same time, using the "Microphone Mute" button will stop the speaker from reacting to the keywords.
  • What HDCP version is featured in the AVR and BDS models?
    All AVR models up to and including 151S, 161S and 171S feature HDCP version 1.4. (High-bandwidth Digital Content Protection). This is also true for BDS 280, 580, 280S and 580S. It is not possible to update to version 2.2 with any software/firmware update, as this requires a hardware change. Future models may feature version 2.2, made for UHD/4k content.
  • What if my game doesn’t support surround sound?
    No worries! You have two options—you can either plug the headset in with the included 3.5mm plug OR simply turn JBL QuantumSURROUND off within the JBL QuantumENGINE.
  • What is connect+?
    JBL Connect+ can wirelessly link more than 100 JBL Connect+ enabled speakers together to amplify the party
  • What is JBL Pro Sound?

    JBL Pro Sound is achieved through robust 40mm Mica Dome drivers, which are precisely tuned to deliver deep bass, balanced mids and crystal-clear highs. Each Mica Dome deliver refined high frequencies above 40kHz for the best on-the-go listening experience. Mica is a renewable mineral that can be split into extremely thin elastic plates, making it flexible enough to respond fast and precisely to the electrical signals in headphone drivers.

  • What is Spatial 360?

    Spatial sound gives a more natural, realistic and accurate immersive experience whether you are listening to music, movies or games.

    The technology processes more details from any stereo content, which generates reflections and reverberation signals. The integrated head tracking means that sound stay fixed in space even when you turn your head, which adds a new layer of realism to your immersive listening.

  • What is the battery life of the JBL Smart Tx?

    The Smart Tx draws power from the source when using it with a USB-C connection. The battery life of the Smart Tx is 18 hours when the product is connected with a 3.5mm aux connection or used without a connection to a power source.

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