How To

This happens if you power up the subwoofer before connecting the right and left speakers. The system mutes to avoid potentially harmful pop noise. Just touch one of the volume up/down pads to unmute.

No. Alexa notifications must be set up in the Alexa app and you can control the notification via Alexa voice only.

Yes, you can use the universal command “ Stop”, “Dismiss”, “Cancel” and “Quiet” to stop the current music playback, alarm and timer.

No, unless you have set up devices with both voice assistants, you cannot use Alexa to control devices you set up only in the Google Home app, or use Google Assistant to control devices you set up only in the Alexa app.

The Bluetooth connection will not keep playing once you have switched the source. Simply press play again on your Bluetooth device to start streaming once again.

In order for the No. 526/No. 523 to return to the last input that had been selected you must put the unit in standby before turning power OFF.

This is because most Windows do not support A2DP stereo audio streaming via Bluetooth, the standard for music-listening through Bluetooth. The system will support keyboards, mice, printers etc. via Bluetooth, but not audio. It is necessary to download the proper drivers, either from the computer manufacturer, the software manufacturer or the manufacturer of the Bluetooth chip in the computer. Help to do this must be sought with the companies that supply one or more of these computer features.

Airplay 2 is supported

AirPlay uses a differnet network card inside the BDS. If it doesn't receive any IP adresses, it won't work. To check and see if your network card in BDS did receive an IP address, you can use an app called Net Analyzer for iOS and WiFi Analyzer for Android. Simply scan your network with one of them, and you should be able to see your BDS IP address, usually the IP after your main IP for BDS, should be AirPlay network details. If you have trouble, please contact our helpdesk for further assistance.

You can create several different EQ settings that are stored in the memory within the new AKG Headphones app.

The N700NC does not support Apt-X audio codec.

In order to use the headphones for phone calls, press the multi-button once when the phone rings. You need to be connected to your device via bluetooth.

You can use the headphones while charging but only the wired connection will work. No active functions are available since they cannot be switched on.

When the headphones are charging-Red LED When the headphones are fully charged-The red charging indicator LED turns off When the headphones are looking for a device- Fast blinking blue LED When the headphones are connected to a device-Solid blue LED

The memory can support up to 8 paired devices, but only one device can play at a time on the N700NC headphones.

You cannot disengage ANC, it is always on when the headphones are on. However, you can listen to music via cable if you do not switch the N700 on at all, which means that ANC will not be active.

You can activate the Ambient Aware and TalkThru functions and assign one of them to the smart-button. AA will open the external microphones and mute the music so you can hear what is going on around you. TalkThru permits you to have a conversation with other people in the room, just by pressing the button.

Move the ON/OFF button from its OFF position to its ON position, which is the middle of the cutout. It will remain there, and the headphones are now ON. The blue LED will start blinking, indicating that Bluetooth pairing is possible. If you need to reset the BT pairing, move the ON/OFF button against the spring load, to the opposite position of the OFF position, and keep it there for about 5 seconds. Now the BT system is reset, and new pairing is possible.

Press and hold Volume Up or Volume Down located on the LEFT ear cup for 3 seconds to skip forward or backward.

The Y500 headphones do not support Apt-X audio codec. However, they do support AAC audio codec.

The Y500 features the speed charge (5 min charging time = 1 Hour Playtime) In order to charge the headphones, use the micro USB charger that is included in the packaging. The charging port is located at the bottom of the RIGHT ear cup. Once the headphones are charging, you will see a solid red light next to the port. Once the headphones are fully charged, the red light indicator will turn off. Please Note: You cannot use the headphones via BT while they are charging. However, you can use the headphones via audio cable while charging.

In order to power on and pair the Y500, make sure that the device you are attempting to connect to has the BT on and is in search mode. Move the ON/OFF button from its OFF position to its ON position, which is the middle of the cutout located on the RIGHT ear cup. It will remain there, and the headphones are now ON. The blue LED will start blinking, indicating that Bluetooth pairing is possible. If you need to reset the BT pairing, move the ON/OFF button against the spring load button to the opposite position of the OFF position, and keep it there for 4- 5 seconds. Now the BT system is reset, and new pairing is possible. Please Note: The Y500 features Multi-point Connectivity which allows you to switch from two different devices.

In order to skip the tracks on the Y500 headphones, slide and hold Volume Up (to skip forward) or Volume Down (to skip backwards) for 3 seconds. These buttons are located on the LEFT ear cup.

On backup battery power, please wait 50 seconds for the alarm to turn off automatically.

You must first set a radio preset by tuning to a radio station and holding down the 1, 2, or 3 button to save it. After this, the preset will be an option when setting up a new alarm.

When setting up the alarm, the options will be displayed in the following order:
​​​​​​1. Set Alarm Hour.
2. Set Alarm Minute.
3. Set Recurrence - Weekday/Once.
4. Set Ringtone - 4 built-in alarm tones or radio preset 1/2/3 (see information above).
5. Set Light - On/Off.

If the light is set to 'On' when the alarm is set up, once it goes off it will gradually increase in brightness over 10 seconds.

You can easily adjust the volume to your choosing while setting your alarm on the Horizon 2. When setting your alarm, choose the Alarm Bell 1 or the Alarm Bell 2 on the top of the speaker. As you go through your settings when choosing an alarm time, it will give you the option to adjust the volume setting you wish to have on the alarm. Just simply adjust the volume by turning the volume knob on the top of the speaker. After you choose the volume, press the volume knob once to move to the next settings option. 
Please note: the alarm volume will gradually increase until you choose to either snooze or turn the alarm off completely. 

Here are all the possibilities of how you can charge devices from your power bank.

• InstantGo 5,000 with built-in Lightning cable: 1 (1 x integrated cable)
• InstantGo 5,000 with built-in USB-C cable: 2  (1 x integrated cable, and 1 x USB-C output)
• InstantGo 5,000 wireless: 3 (1 x Wireless, 1 x USB-C output and 1 x USB-A output)
• InstantGo 10,000 with built-in Lightning cable: 2 (1 x integrated cable, and 1 x USB-A output)
• InstantGo 10,000 with built-in USB-C cable: 3 (1 x integrated cable, 1 x USB-C output and 1 x USB-A output)
• InstantGo 10,000 wireless: 3 (1 x Wireless, 1 x USB-C output and 1 x USB-A output)

Yes, you may charge your speaker from your desktop or laptop, but the charging time will be longer than using the supplied power adapter.

This headphone does not support aptX, aptX HD, aptX Low Latency audio codecs.

The JBL Bar series soundbars supports three CEC commands: - System Standby - One Touch Play - Audio Return Channel.

No, rack ears are not available for the No. 536 mono amplifiers.

No. Although the Control X Wireless have a rugged exterior and are portable, they are not all-weather speakers. Any direct exposure to harsh weather condition (rain, snow, extreme hot/cold temperatures) will damage the speakers.

Yes, the cords on the new N40 are detachable. You can remove the cords from the top of the stainless steel earbud housing. Please make sure that you attach the left cord to the left ear plug and the right cord to the right earbud. You will see a red dot indicator for Right and and blue dot indicator for Left on the cable. There are two detachable cables provided. One detachable straight cable and one detachable 3 button microphone cable.

The product is Water Resistant and Sweat Resistant, but you cannot swim with these headphones.

No. The Everest 110 are not sweat proof and do not have an IPX rating that protects the headphones from sweat and water. Over exposure to sweat and water can cause significant damage to the headphones.

No. The Everest 150NC do not feature an IPX rating and are not designed to be overexposed to moisture. Overexposure can compromise the controls and sound.

The ear pads on the three second-generation Everest headphones are fixed to a plastic plate, held in place on the ear pods with small claws. It is not very easy to remove it, and sometimes one or more of the claws may break off. This means that it is usually best to have a service technician do the replacement, but if you have new pads at hand, and is handy with tools, you may do it yourself.

Yes, you can control the amount of outside noise to let in with our Ambient Aware options offered exclusively through the JBL app.

No. The ear pads are made from a synthetic protein leather.

Yes, both of them are rated IPX7, which means they can be submerged in clear water for up to 30 minutes at up to 1 meter of depth. Make sure the charging cover is closed, or water will get into the product and damage it.

If the Harman Kardon Go + Play is not stable or wobbles on a surface, one of the legs on the bottom of the speaker is adjustable with a Philips screwdriver. The adjustable leg is the one with a screw is in the center of the leg. 

Yes. Our Everest series headphones are made with synthetic protein leather which is a non-animal leather.

Yes. Our E series headphones are made with synthetic protein leather.

Yes. Our E series/Duet headphones are made with synthetic protein leather.

No. Our Everest series headphones are made with synthetic protein non-animal leather.

Yes. Enhancers for yurbuds female models are available on JBL.com under yurbuds Accessories and Enhancers. You have small sizes 4 and 5 available for the Inspire 500 for Women yurbuds headphones.

The product packaging is made from FSC-certified material and printed with soy ink. 
 

There are no additional ear tips for the Tune 205BT. These headphones do not feature different size ear tip variations.

Unfortunately if these headphones are overexposed to sweat or water, it may compromise the controls or sound quality.

UA Train features an IPX4 rating which offers protection from a splash of water in any direction for at least 5 minutes. They cannot be fully submerged in water.

Yes, the foam pads are detachable. They are fixed with a flexible lip that sits in a groove all the way round, and are easy to replace.

Yes, this is correct. The AVR 1x1S does not support OSD on HDMI 2 out, only on HDMI 1. If customers want OSD on two HDMI outputs, they can buy the AVR 370.

Yes, this is correct. The AVR171, 171S, 1710 & 1710S only supports OSD on on the HDMI 1 output. HDMI 2 doesn't not show the OSD. The AVR370 and 3700 supports OSD on both HDMI outputs.

Check to see if it happens with all source devices (TV, BluRay, DVD, etc.). If it only happens with one device and not the other, the issue may be with that device. Make sure you do not have any HDMI adapters or splitters. These can cause issues with video and audio.

Check to see if it happens with all source devices (TV, BluRay, DVD, etc.). If it only happens with one device and not the other, the issue may be with that device. Make sure you do not have any HDMI adapters or splitters. These can cause issues with video and audio.

BAR 5.0 MULTIBEAM
Software Update Release Notes
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Version:  21-04-54-70
Release Date:  January 29, 2021

• Improved WiFi related services compatibility (for Chromecast, AirPlay and Alexa MRM) with phones and tablets.
• Improve Soundbar HDMI and eARC/ ARC Compatibility with TV.
• Improved LED Display messages.

BAR 5.1
Software Update Release Notes
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Version:  V17.07
Release Date:  February 26, 2021
Release Media:  USB
Filename:  Unify.BIN

• Improves Soundbar Optical, HDMI, and ARC Compatibility with TV.
• Improved LED Display Messages

------------------------------------------------------------------------

Instructions for software upgrade
 

1. Download the latest software version from JBL.com and bin file: Unify.BIN
2. Prepare one empty USB Stick and create a new folder (named “UPG”) in the root directory, then copy the bin file to the new UPG folder.
3. Please mount the two detachable speakers onto the main Soundbar and subwoofer upgrade port to AUX input, then power on the Soundbar.
4. Please insert the USB Stick into the Soundbar USB port on its rear panel and long-press: [POWER] and [VOL- ] on the Soundbar for 10 seconds to start the software upgrade. Wait for the software upgrade to complete. The Soundbar will go back to standby mode.
5. To Check Software version: 

• Press and hold the DIM DISPLAY button on the remote control for 5 seconds in any source, followed by the short press of the SOUND MODE and then the short press of the NIGHT MODE button.
• To check the subwoofer software version, please connect the subwoofer to Soundbar via a 3.5mm AUX-in cable and follow the above procedure

BAR 9.1
Software Update Release Notes
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Version:  V22.01.31.80
Release Date:  May 19, 2022
Release Media:  OTA (over the air) Automatic Upgrade and/or USB
Filename:  JBL Bar9.1 TWS ver 22.01.31.80.zip

1. Fixed a grouping issue with other Chromecast built-in speakers (read below):
   1. 3rd party Chromecast built-in speakers using a Google SDK less than 1.52GM2 can not be grouped with 1st party Google speakers any longer. This update brings the Bar 9.1 up to 1.52GM2, which means once again, it can be grouped with 1st party Google speakers
2. Software update resolves the issues with the "Google Home" app if you are using an Android phone (read below):
   1. Speakers with an SDK less than 1.52GM2 set up with a Google Pixel phone need to use a new, additional app called the "Device Utility app" to complete the Wi-Fi setup. After this update, customers may use the Google Home app as normal for Wi-Fi setup
3. General software and performance improvements:
   1. Sometimes there was a 0.5sec audio drop during ARC streaming with PCM format, now improved!
   2. Import MTK patch to solve continuous distortion after connecting Apple TV to a Sony TV while playing PCM stream in eARC source.

Note:  This software upgrade is not applicable for JBL Bar 9.1 China version.
注意：此软件升级不适用于JBL Bar 9.1中国版。

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Version:  V21.23.11.80
Release Date:  June 8th, 2021
Release Media:  OTA (over the air) Automatic Upgrade and/or USB
Filename:  JBL Bar9.1 TWS ver 21.23.11.80.zip

1.    Improve calibration success rate in some cases.
2.    Improve compatibility of some “ATMOS” Netflix streaming content. 
3.    Improve LED Display messages.

Note:  This software upgrade is not applicable for JBL Bar 9.1 China version.
注意：此软件升级不适用于JBL Bar 9.1中国版。

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Version:  V21.13.11.80
Release Date:  April 8, 2021
Release Media:  OTA (over the air) Automatic Upgrade and/or USB
Filename:  JBL Bar9.1 TWS ver 21.13.11.80.zip

• Improves Soundbar Optical, HDMI, and ARC Compatibility with TV.
• Improves Bluetooth connectivity for mobile devices.
• Improved LED Display Messages.
• Bug fix to remove detachable speakers battery level checking due to imprecise readings.

NOTE:  This software update is not applicable to the JBL BAR 9.1 China version.

注意：此软件升级不适用于JBL Bar 9.1中国版。
 

The Mute+ATMOS combination button press to determine the Battery Status was originally designed for production line testing, not for consumer usage.  We determined that this testing method was inaccurate and began testing using specialized external equipment.  As of Software Version V21.13.11.80, the ability to check Battery Status inaccurately has been removed.

When charging the satellite speakers you can be confident that the Battery Status is 100% when the LED indicator goes  out.  As well, when the LED begins blinking red, you are at 20% and should recharge or plug in your speakers.

A dedicated bass boost button located on the RIGHT ear cup on the CLUB 950NC & 700BT increases low-end frequencies of 5-6 dB adding a kick to your favorite tracks.