How To
How To
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Make sure both headphones are fully charged to ensure that the issue is not due to one of the earbuds lacking power.
Check that the contact points on the headphones and the charging case are clear of dirt, so the issue is not due to the product not being able to charge.
The LED on the headphones will show a blue light when correctly inserted in the charging case.
Try to reset the headphones if the product is fully charged but are still only working in Mono mode.
A reset guide for the headphones can be found here: Reset guide
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If your teammates can not hear you, make sure of the following:
USB is correctly plugged in
Only one voice chat application is in use while in-game.
The mic input is set to JBL Quantum Stream.
Mic gain is not turned all the way down
Mic is not muted (mute/unmute by pressing the touch panel on top of the mic). By default the RBG will indicate red for muted, and green for unmuted(active).Was this helpful? Thank you for your feedback! -
If you are not able to turn Spatial Audio on and the option is greyed out on the JBL Smart Tx, then you need to do the following.
- Open the JBL Headphones app
- Disable High-Resolution Audio (LDAC)
- The headphones will turn off and reboot
- You can enable Spatial Audio after the reboot
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The first thing you’ll notice is that sound no longer feels like it’s “inside your head.” Suddenly it seems like the game audio is coming from high-quality loudspeakers—or the virtual game world—all around you.
It’s a different experience than you get with other headphones, and may take a little while to adjust to. For example, sounds coming from sources in the distance will seem farther away, as they would in real life. Even though you might be used to those sounds feeling closer with other headphones, JBL QuantumSURROUND provides hyper-accurate spatialization that can give you a competitive edge.
So spend some time dialing in the EQ to your liking, and see how real-world hearing helps you pinpoint enemies and bring the game to life.
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Different games have different settings, but as a general rule, make sure that your game outputs multi-channel unprocessed audio. We recommend 7.1 surround, but 5.1 works too. Always disable any other processing (like DTS and Dolby).Was this helpful? Thank you for your feedback!
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To have the best possible performance for OMNI+ system we advise to have a dual-band router with a powerful chipset and ram for best Wi-Fi performance. This will not only help our products to perform better and more stable, but your other devices at home will have more power and fewer interruptions. Please also be sure that your home Wi-Fi router has Multicast enabled, as our Omni+ system requires this feature enabled in order to work (same goes for Chromecast devices). Always connect our Omni+ system to 5 GHz Wi-Fi whenever possible to limit the risk of devices being slow or interrupted on 2.4GHz Wi-Fi.Was this helpful? Thank you for your feedback!
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The Harman Kardon Wireless HD Audio System uses UDP ports 6060 and 6080.Was this helpful? Thank you for your feedback!
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The JBL Quantum ONE headset is compatible via 3.5mm jack with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR. You can use the USB connection with PC.Was this helpful? Thank you for your feedback!
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The JBL Quantum Stream mic is compatible with the following platforms:
PC (Windows)
PlayStation 4
PlayStation 5
Nintendo Switch
Mobile*
Mac
* Most newer phones are compatible.Was this helpful? Thank you for your feedback! -
The ear cushions are made of protein leather.Was this helpful? Thank you for your feedback!
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The JBL QuantumENGINE supports up to 20 languages. You can select the preferred language in the system section.Was this helpful? Thank you for your feedback!
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The Smart Case only supports English, so even if you change the language in the JBL Headphones app, it will remain in English.
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