How To

Make sure both headphones are fully charged to ensure that the issue is not due to one of the earbuds lacking power.

Check that the contact points on the headphones and the charging case are clear of dirt, so the issue is not due to the product not being able to charge.

The LED on the headphones will show a blue light when correctly inserted in the charging case.

Try to reset the headphones if the product is fully charged but are still only working in Mono mode.

A reset guide for the headphones can be found here: Reset guide

If your teammates can not hear you, make sure of the following:

USB is correctly plugged in
Only one voice chat application is in use while in-game.
The mic input is set to JBL Quantum Stream.
Mic gain is not turned all the way down
Mic is not muted (mute/unmute by pressing the touch panel on top of the mic). By default the RBG will indicate red for muted, and green for unmuted(active).

 

If you are not able to turn Spatial Audio on and the option is greyed out on the JBL Smart Tx, then you need to do the following.

• Open the JBL Headphones app
• Disable High-Resolution Audio (LDAC)
• The headphones will turn off and reboot
• You can enable Spatial Audio after the reboot

The first thing you’ll notice is that sound no longer feels like it’s “inside your head.” Suddenly it seems like the game audio is coming from high-quality loudspeakers—or the virtual game world—all around you.

It’s a different experience than you get with other headphones, and may take a little while to adjust to. For example, sounds coming from sources in the distance will seem farther away, as they would in real life. Even though you might be used to those sounds feeling closer with other headphones, JBL QuantumSURROUND provides hyper-accurate spatialization that can give you a competitive edge.

So spend some time dialing in the EQ to your liking, and see how real-world hearing helps you pinpoint enemies and bring the game to life. 
 

Different games have different settings, but as a general rule, make sure that your game outputs multi-channel unprocessed audio. We recommend 7.1 surround, but 5.1 works too. Always disable any other processing (like DTS and Dolby).  

To have the best possible performance for OMNI+ system we advise to have a dual-band router with a powerful chipset and ram for best Wi-Fi performance. This will not only help our products to perform better and more stable, but your other devices at home will have more power and fewer interruptions. Please also be sure that your home Wi-Fi router has Multicast enabled, as our Omni+ system requires this feature enabled in order to work (same goes for Chromecast devices). Always connect our Omni+ system to 5 GHz Wi-Fi whenever possible to limit the risk of devices being slow or interrupted on 2.4GHz Wi-Fi.

The Harman Kardon Wireless HD Audio System uses UDP ports 6060 and 6080.

The JBL Quantum ONE headset is compatible via 3.5mm jack with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR. You can use the USB connection with PC.

The JBL Quantum Stream mic is compatible with the following platforms:

PC (Windows)
PlayStation 4
PlayStation 5
Nintendo Switch
Mobile*
Mac

* Most newer phones are compatible.

The ear cushions are made of protein leather.

The JBL QuantumENGINE supports up to 20 languages. You can select the preferred language in the system section.

The Smart Case only supports English, so even if you change the language in the JBL Headphones app, it will remain in English.

The Vi headphones have a couple different sensors, including a touch sensor (for interacting with Vi), a gyroscope (for rotational motion), accelerometer (for movement or vibrations) and a barometer (for elevation / atmospheric pressure). Plus they house a “custom” sensor that uses visible-light and infrared LEDs along with photodiodes, all in the left ear bud, to determine your heart rate. The headphones can also talk to your iPhone/Android's GPS and Wi-Fi to help with figuring out location and other information.

Only data to make Google Assistant more efficient and Google services faster. When interacting with the speaker you will receive more personalized feedback in the future.

The JBL Quantum Stream microphone is compatible with the JBL QuantumENGINE software. You can customize or use the following settings/features via the JBL QuantumENGINE:

Microphone settings
Polar patters (Cardioid / Onnidirectional)
Equalizer
RGB LED Light colors + animations/effects
Update firmware + software

Wireless Stereo Boost allows you to connect two of the same model speakers together for a more powerful listening experience. 

To use this feature, hold the Bluetooth button on both speakers for more than 5 seconds.

The left & right channels can be swapped by tapping the Bluetooth button on the host speaker twice.

The Onyx Studio 8 features Wireless Stereo Boost which allows you to connect two Onyx Studio 8 speakers together for a more powerful listening experience. Please note: You cannot connect the Onyx Studio 8 to other Onyx Studio speakers such as the Onyx Studio 7, 6 and 5.

Windows Sonic is a virtual surround algorithm that is built into Windows 10 PCs. You can read more here:
https://docs.microsoft.com/en-us/windows/win32/coreaudio/spatial-sound

Now, with Google Assistant and Alexa available simultaneously on your JBL Authentics speakers, you can choose to use one or both voice services available. This means you can set up just Alexa, just Google Assistant, or both. If you choose to set up both services, they will be at the ready. You can use either of them whenever you want simply by saying either “Hey Google” or “Alexa”.

Soundgear Sense provides two wearing styles, either as regular TWS headphones with an ear hook for a secure fit, or as a neckband headphone with the optional detachable neckband. Both wearing styles offer the same open ear experience with rich, full-range sound, it is just a matter of your own preference or use case which wearing style you choose. 

Voltage is 100 - 240 Volt AC. Maximum power consumption is 120 Watts.

This connection is intended for software and service updates only.

These are the supported languages for the Everest GA series.

• English (US, UK, CA, IN, AU)
• German
• French (CA, FR)
• Japanese
• Portuguese (BR)

More will be added in future Google releases.

Both the OMNI BAR+ and its subwoofer have 200W of power amplification, which means that total system power is 400 W.

The Omni 50+ rated power with AC power connected is 4 X 25 Watt. When using battery only, the rated power is 4 X 15 Watt.

The range is approximately 10 meters, depending on the environment.

Speakers will dual tweeters gives listeners the ability to have a single speaker to drive two independent channels, ideally stereo left and right. Dual tweeter speakers are usually used for in-ceiling audio applications. They have four terminals (two sets of positives and negatives) used to plug in speaker wires from the amplifier.

With the speaker ON, press and hold the VOL+ and Pause/Play buttons for 5-6 seconds. The Xtreme shuts down, and is now reset. You will need to 'forget' the speaker in Bluetooth settings on your phone/tablet in order to pair it again.

The overall power rating is 630 W maximum power at 1% THD.
 

The No. 585 will deliver 350 watts into 4 ohms

The maximum video resolution of the No. 40 HDMI card is 1080i.

JBL Bar 9.1 is 884 mm (without the surrounds in charging position). Surrounds add approx. 160 mm on each side, in charging position.

Software version v.7.9 is the latest for the Flip 3

The EQ Button activates a special "wide stereo sound" effect. It does not affect bass settings. Turning EQ On/Off does not reset bass level to default value. User can adjust BASS in the Bass +/- control in the APP.

The Frequency response for the Citation series, except the subwoofer, is 50Hz to 20Khz.
 

The distance between wall-mounts centers are: JBL BAR Studio: 45 cm. JBL BAR 2.1: 70 cm. JBL BAR 3.1: 70 cm. JBL BAR 5.1: 61 cm JBL BAR 5.1 Surround: 71.85 cm JBL BAR 9.1: 55,5 cm

The only difference between the 500 and 700 series is that the 700 model provides you with a charging case. The features and functionality on the actual headphones themselves are the same.

The only difference between the 500 and 700 series is that the 700 model provides you with a charging case. The features and functionality on the actual headphones themselves are the same.

Wireless: Old name is Headphone Wireless. New name is Sport Wireless. Body is re-designed, the new body is smaller in diameter, but a bit longer. Angle of sound tube is changed slightly. Audio performance is improved. Enhancers slightly changed. Heartrate: Old name is Headphone Wireless Heartrate. New name is Sport Wireless Heartrate. Construction and design are unchanged.

The Endurance Jump features the power hook which provides a secure fit ear hook design, which automatically turns the power on/off when putting on or taking off the earphones. The Sprint does not feature the power hook and you manually have to turn on/off the headphones by pressing and holding the JBL logo on the RIGHT ear hook.

Since there is no fixed standard for headphone connections, there are two cables in the box, with different polarity. If one cable does not give good audio results, try the other cable. This usually solves the problem. The majority of phone models (Apple, Samsung from Galaxy S2 model, LG, HTC, Sony, Motorola, Blackberry) require the audio cable with the silver plugs. Pin assignment in this cable from the tip of the plug: R/L/Ground/Microphone. However, some manufacturers, such as some models from Nokia, require a cable with different pin assignment, (R/L/Microphone/Ground). In this case, you should use the audio cable with the black plugs.

The BDS 335 system is a 2.1 sound system, and speaker set included in this version is HKTS 335 speaker system. The BDS 635 system is a 5.1 sound system, and speaker set included in this version is HKTS 635 speaker system. That is the only difference between these two systems.

The physical battery in Boombox has a capacity of 10.000mAh @7.4V. This is the charged battery storage. When outputting ( so power from the battery is drawn ), it's using 3.7V, half the storage voltage, which will give you 74Wh - equivalent to a 20.000mAh battery with power stored at 3.7V.

The difference is the BTA unit, which is a Bluetooth transmitter. The Soundgear BTA comes with the BTA unit in the box. The Soundgear does not. The BTA can be connected (with a signal cable) to a TV set, a CD player, or any other stereo line-level source, and can then stream this signal to the Soundgear wirelessly, via Bluetooth. TV sound or game sound are possible, since the BTA and the Soundgear use aptX Low Latency, which reduces the audio delay to levels, where picture and sound will be closely synchronized. This is also the secret behind the option to connect two Soundgears to one BTA unit, for two people to share a TV transmission, or a video game. Actually, you can use the BTA to stream to most other Bluetooth headphones and loudspeakers, but only if these devices also support aptX LL will the delay be low enough for video use.

The JBL QuantumSURROUND algorithm is specifically designed from the ground up to work with JBL Quantum gaming headsets—the software perfectly complements the hardware for incredibly realistic immersion. JBL QuantumSURROUND provides a strong sense of externalization, meaning that sound feels like it’s coming from loudspeakers in a professional listening room—or from the game world around you. With other spatialized audio solutions, it still feels like the sound is coming from the headphones, or just outside of them.

The difference is that the new ECO versions of Go 3 and Clip 4 are made from 90% PCR (Post-Consumer Recycled) plastic and wrapped in 100% recycled fabric on the speaker grille, while still delivering the same rich JBL Original Pro Sound and significantly reducing the carbon footprint of the product.

You'll have all the benefits from HDMI 2.0, but with 2.0a you will also have HDR (High Dynamic Range). Don't confuse HDR with cameras, this is used for TV's that support HDR content. In short, if a Blu-Ray supports HDR, it can enhanced dark scenes from a movie with this option.

100 is in-ear, 300 is on-ear, 700 is over-ear.

Dolby Atmos is an object-based surround sound format. Harman Kardon MultiBeam is a beam-forming surround sound system that creates a wide surround sound effect.

AURA Studio is a Bluetooth speaker plus microphone built-in, where AURA has Wi-Fi built-in for AirPlay, DLNA and Spotify Connect solutions.

These two models have 40 mm speaker units.

The Smart button activates Ambient aware settings: Off, Low, High.

A clip has been included to help ensure the best fit and security of the headphones. Placing the clip on the audio cord and attaching to the top back of your shirt you should be able to twist your head right and left without the clip pulling your ear.

The Bluetooth range varies. However, you should get up to 15 meters (just under 50 ft) when using the product indoors. If you are using the headphones outside, conditions vary based on surroundings and body mass. For the best connectivity results, please make sure that the device you are paired to is in the front of your body.

We recommend inserting the ear tips (L for left, R for right located at the end of the ear tip extension) in the ear first and then proceed to wrap the ear loop around your ear. Please make sure to try all three sizes to insure the most comfortable fit.

The Smart Tx draws power from the source when using it with a USB-C connection. The battery life of the Smart Tx is 18 hours when the product is connected with a 3.5mm aux connection or used without a connection to a power source.

This connection is intended for software and service updates only.

Spatial sound gives a more natural, realistic and accurate immersive experience whether you are listening to music, movies or games.

The technology processes more details from any stereo content, which generates reflections and reverberation signals. The integrated head tracking means that sound stay fixed in space even when you turn your head, which adds a new layer of realism to your immersive listening.

If social mode is switched on, it is possible to connect up to three source devices. Either device can take over playing. It is the last source-device which presses play, which plays music.

When you need to talk to someone in person while wearing headphones, the advanced built in voice recognition algorithms reacts to your voice and automatically pauses the music and enables TalkThru if you just speak. Music and ANC resume after the conversation is over. There is no need to pause the music manually or remove the headphones - start talking and let the technology do the rest. You can extend the duration of Smart Talk in the JBL Headphones app when no voice is detected.