How To

Support Overview / How To

How To

1413 results
  • Can I replace the AKG K701 leather headband with the bumps for a smooth one?
    Yes, the smooth leather headband from the K601 can be fitted onto the K701, but since it is probably no longer available as a spare part, the only option is to butcher an old 601 to do it. The work involved is very intricate and complicated, and paying a technician to do it is not an economical solution. Owner must be capable of completely dismantling the headphones, including soldering, and to reassemble them. And Harman cannot offer any assistance in doing this. As of late 2017, a new version of K701 is being marketed by AKG Professional. This version features a smooth headband instead of the version with bumps, so the issue no longer applies.
  • Can I record directly from the 208P?
    Yes, use the MONITOR OUT sockets (1/4” and RCA are available on 208P, RCA on ONE) to feed into a recording device. Please note that these outputs are volume controlled, so set the volume correctly, depending on the sensitivity of the recording device.
  • Can I program my TV remote to the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1 and Bar 9.1?
    Yes. Out-the-box the JBL Bar series soundbar recognizes volume and mute controls from the most common TV remote controls. The JBL Bar series has IR learning. You can use this feature to teach the soundbar to response to your TV's remote control as well.
  • Can I play contents from a USB stick in Zone 2?
    Yes, Zone 2 can play compatible contents of a USB stick inserted into the front panel of the receiver.
  • Can I place the JBL Quantum Stream Studio in a different mounting?

    The JBL Quantum Stream Studio comes with an adapter that can be mounted on different boom mic arm systems or tripods. The adapter is already built in the microphone stand so that you always have the adapter close to you when needed. 

  • Can I place or answer telephone calls with my JBL LIVE headphones?
    Yes, you can use them for telephone conversations in both Bluetooth and wired mode when paired with a smart device. 
  • Can I pair my Focus 500/700 to multiple devices?
    Yes, these headphones can be connected and paired to two devices at the same time.
  • Can I make phone calls via my Harman Kardon Allure speaker?
    No, this feature is not supported in our Harman Kardon Allure speaker. This might change with future updates. You can call your Amazon friends by using the Alexa app.
  • Can I listen to music while I am charging my E25BT headphones?
    Unfortunately, you cannot turn on and use the headphones while they are charging.
  • Can I listen to music while charging my JBL DUET NC?
    Yes, but only via cabled connection. When you insert the USB charging cable, Bluetooth is switched off, so wireless listening is not possible.
  • Can I listen to music while charging my E65BTNC?
    Yes, but only via cabled connection. When you insert the USB charging cable, Bluetooth is switched off, so wireless listening is not possible.
  • Can I listen to music while charging my E55BT or E45BT?
    Yes, but only via cabled connection. When you insert the USB charging cable, Bluetooth is switched off, so wireless listening is not possible.
  • Can I listen to music while charging?
    Yes, you can listen to music via cabled connection while you charge the battery. As soon as you insert the charging cable, all active circuits are switched off, and only the analog cable input remains active. When charging has finished, you can use the wireless and noise cancelling functions again.
  • Can i learn additional IR codes, other than what the QSG is saying?
    We only offer volume+ and volume-, mute and power for your TV remote to learn these IR codes.
  • Can I get wallmounts for Control Xstream
    Please note that although the Control Xstream does have a threaded insert for brackets, JBL offers no brackets. Custom made wallmounts should be used.
  • Can I get TuneIn Radio to work with first-generation OMNI speakers, if I also have one new OMNI+ speaker?
    Google has licensed Chromecast to OMNI+ speakers only. Therefore, the only way to listen to TuneIn Radio on first-generation OMNI speakers is to use Bluetooth.
  • Can I factory reset my JBL Playlist speaker?
    Yes, the JBL Playlist can be reset to factory settings. First, Power ON the JBL Playlist. Secondly, press and hold the Play and Volume (-) buttons simultaneously for about 10 seconds, and after 10 seconds you should see the Play/Pause and Bluetooth button light up, followed by the speaker going into Standby. Once you see the speaker powers back ON, reset is complete.
  • Can I disable Voice function?
    Yes, there are two ways to disable the voice assistant feature.
    1) double tap the left ear cup, or 2) In the My JBL Headphones app, de-select both assistants.
  • Can I customize my Heart Rate Zones?
    Currently in Record, you can not customize ranges for each heart rate zone but you can customize your Max heart rate, which affects your zone ranges. Edit your Max heart rate by going to My Profile page by tapping the person icon in the top left corner. Tap the edit button in the top left corner to edit the Max HR field.
  • Can I create a Multi-room system with Harman Kardon Allure?
    Not yet, because this feature is not implemented in our system. We are working on future updates to add the functionality that will make Harman Kardon Allure work in a Multi-room environment.
  • Can I control Zone 2 functions with my iPhone?
    Yes, download the Harman Kardon Remote app to do this.
  • Can I control my OMNI 10+, 20+ or 50+ speakers when I'm on 2.4GHz Wi-Fi network?
    Yes, with OMNI+ you can add speakers to both bands, but your smart device is not required to be on the same band, just be sure they are on the same network.
  • Can I control iOT devices with my Citation speaker?
    Citation will work with any smart home or iOT device labeled Works with Google Assistant. Visit http://assistant.google.com to learn more.
  • Can I connect to multiple devices on the JBL DUETNC?
    Yes. The JBL DUETNC headphones have the ability to pair and connect to two devices at the same time.
  • Can I connect to multiple devices on the E65BTNC?
    Yes. The E65BTNC headphones have the ability to pair and connect to two devices at the same time.
  • Can I connect to multiple devices on the E45BT/E55BT?
    Yes. The E45/E55BT headphones have the ability to pair and connect to two devices at the same time.
  • Can I connect to multiple devices at the same time on the Inspire/Focus 500 headphones?
    Yes, these headphones can be connected and paired to two devices at the same time.
  • Can I connect to multiple devices at the same time on the Everest 310/710 headphones?
    To pair and connect to a different device, press and hold the bluetooth button located on the bottom of the right ear cup until you hear the audible voice stating "looking for device." Make sure the the device you are trying to connect to are in search mode. The headphones should display on "Discoverable Devices" within 2-3 seconds. Choose the Pair option and you should hear the audible voice state "connected" and the LED light should transition into a slow blinking blue light.
  • Can I connect the headphones to my UA band?
    Yes, Once you've added your UA Sport Wireless Heart Rate to the UA Record mobile app any workout started on your UA Band will automatically connect to the headphones if powered on and present. The Band will indicate the heart rate sensor is connected and begin showing your heart rate zones using the color LED on the side of the Band.
  • Can I connect the Citation Multibeam 1100 to the Citation Towers?
    It is not possible to connect the Citation Multibeam 1100 to the Citation Towers.
     
  • Can I connect my Soundgear with analog jack cable, or other cables?
    No, Soundgear is wireless Bluetooth only, and needs to be charged to play music. But the BTA 20 transmitter must of course be connected with a cable to the signal source.
  • Can I connect my EON speaker to a computer with Bluetooth?
    Yes, provided that your computer supports A2DP Stereo audio streaming over Bluetooth, you can connect to JBL EON 208P and EON ONE. If your computer can connect to a mouse, a keyboard or a printer with Bluetooth, but not the EON speaker, please check if A2DP is supported. If it is not, ask the provider or manufacturer of your computer how to establish A2DP support.
  • Can I connect my Control Xstream speakers to 5GHz Wi-Fi?
    Yes, Control Xstream uses both 2.4 GHz and 5 GHZ wi-fi networks.
  • Can I connect my BDS x35 with WPS?
    No, that is not possible. You can only connect it to WiFi through the settings menu of the BDS. Find your WiFi network and type in password, then your BDS is connected to the network. Or you can use LAN connection.
  • Can I connect multiple devices to the Flip 3 SE?
    No, it's not possible to connect simultaneously from multiple devices to the Flip 3 SE. If you need a new device to pair with the Flip 3 SE, please press the Bluetooth button the Flip 3 SE to enable pairing mode. The Flip 3 SE should be available in the list of Bluetooth devices on your mobile phone/tablet
  • Can I connect more than one Soundgear to the BTA transmitter?
    No. The two Soundgears can connect to the BTA, but not to each other. Also, when using one Soundgear, the use of aptxLL may result in a delay. If you are connected to two, the delay may be more noticeable, since LL is no longer active.
  • Can i connect more than one Bluetooth device to my Control X wireless?
    No, you can only have one activate device connected to the speaker. Please un-pair your current Bluetooth device, then connect with another device if needed.
  • Can I connect more than one Bluetooth device?
    You can connect up to 3 Bluetooth devices at the same time. In case you are listening to music via Bluetooth, each device will override the other when a command (play) is selected.
  • Can i connect 3 or more speakers together with JBL Connect?
    No, for now it is only possible to connect two speakers together using the JBL connect feature. Newer JBL products feature JBL Connect+, which allows you to connect > 100 devices simultaneously, these however are not compatible with older JBL products featuring JBL Connect
  • Can I connect 2 separate wired devices to the Boost TV AUX and optical Inputs?
    Yes, you can definitely connect two wired devices at the same time. However, the Boost TV will only pass one connection at a time. If two connections are playing at the same time, the optical device will take priority.
  • Can I connect 2 separate devices to the SB 250 AUX and optical Inputs?
    SB 250 will only pass one connection at a time. If two connections are playing at the same time, then the optical device will take priority.
  • Can I choose between sound from my TV or sound from the AVR 70?
    Yes, in the HDMI Setup Menu, you can select either Sound To TV or to Amp, (which is the AVR 70). This detail is not mentioned in the owner's manual.
  • Can I choose between sound from my TV or sound from the AVR?
    Yes, in the HDMI Setup Menu, it is possible to select either �Sound To TV� or �Sound To Amp�, Amp being the AVR. This detail is not mentioned in the owner's manual.
  • Can I check the software version on my Boost TV?
    Yes, press Volume - and Connect button at the same time for 5 seconds. A voice reads out a set of numbers, which is the current software version. Using the HID Software Tool, available in the Manuals & Downloads section, you can find out if an update exists, and if so, install the update.
  • Can I change the sound filters on my N40 headphone?
    Yes, the N40 is equipped with three different sound filters to provide you with personalized sound tuning capabilities. The sound filter options are bass boost, reference sound and high boost.
  • Can I change the Bluetooth name for my JBL SB 250?
    Sorry, this is not possible.
  • Can I change the Bluetooth name for my JBL Boost TV?
    Sorry, this is not possible.
  • Can I change the batteries in an AKG K912?
    You can't use standard rechargeable batteries with the K912. If you still have the original batteries, and compare them to the generic batteries you are trying to use, you will see the difference on the - ( minus ) side of the battery. On the original battery that comes with the headphones, there is a bare metal band on that side, which connects to a sensor in the headphones ( you can also see this sensor inside the battery compartment, on the - side ). A generic rechargeable battery does not have this metal band for the sensor, so the charger won't charge them. This is for protection, in case you have non-rechargeable batteries in the headphones and put them on the charger. This could cause damage to the headphones.
  • Can I change my Bluetooth name for my LINK 10, 20, 300 and 500?
    Yes, once you have setup the speaker via the Google home app, the name you entered during setup process is also displayed in Bluetooth settings.
  • Can I cancel my order for a Personalized Product?
    JBL Personalized Products are custom-printed to your individual specifications. Orders cannot be cancelled once they are finalized on our website.
  • Can I answer calls with the E15?
    Yes, the E15 headphone features a one button microphone that allows you to answer calls and easily control your music.
  • Can I also have my product delivered to an address that is different to my invoice address?
    When placing your order you can indicate whether the order should be delivered to your invoice address or any other address (e.g. your work address).
  • Can I adjust the call tone level on JBL Soundgear?
    While you have an incoming call, and you can hear the call-tone from your SoundGear, simply adjust the SoundGear's call-tone level to the desired intensity, using the SoundGear's volume buttons.
  • Can I add a subwoofer to EON 208P?
    Yes, please use the SUBWOOFER ¼” socket on the main panel to connect an additional subwoofer. This is an unfiltered output, so you will need an active (amplified) subwoofer with its own crossover network.
  • Can I activate SIRI from my AKG Y50BT?
    Yes, press and hold the play/pause button for a few seconds. This will activate SIRI on your Apple phone, if the SIRI function has been enabled on the phone.
  • Can I activate heart rate voice info with gloves on?
    No, you will need to use your fingertips, or use special gloves made for touch-screen use.
  • Can Horizon wake you up with Bluetooth music from a telephone?
    Yes, if a telephone is connected via Bluetooth to Horizon, this is possible. When adjusting the wake-up timer, there will be an option to select various wake-up tones, or Bluetooth sound. Select Bluetooth as source, while the telephone is playing the music stored locally, or streaming what you want as wake-up music. When the wake-up adjustment is finished, music will be playing over Bluetooth through the Horizon. Press Pause on the source telephone, or press the round selector button (between the two arrow-buttons) on the Horizon to pause the music. Now the system is ready to wake you up with Bluetooth music. When wake-up time arrives, Horizon sends a Play command to the telephone, and music plays via Bluetooth. You can use music that is stored in the phone, use Spotify or play from the cloud. This has been tested with both iPhone 6 and Samsung S6, and should work flawlessly.
  • Can Control Xstream withstand all weather.
    Control Xstream is splash proof (IPX3). Which means that they can be used outside, but they should not be exposed to direct precipitation.
  • Can Boost TV be wall-mounted?
    Boost TV is not designed to be wall-mounted. It is designed to be surface-mounted underneath a television.
  • Can AVR 151 and 151S do 4K upscaling?
    No, 4K upscaling is not possible. It was mentioned in the specification sheet and on the web page that this feature was supported, but that is an error.
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